23 jobs found

Housing Customer Service Officer Rate of pay: 22.07 PAYE or 28.78 Umbrella Job Type: Temporary Contract Location: Brixton, Islington & Southwark (flexibility to work across multiple sites required) Working Pattern: Fully site-based (no hybrid working) The Role We are recruiting for a Customer Services Officer to support sheltered housing and schemes across Brixton, Islington and Southwark. This is a front-facing customer service role, providing support to residents, managing enquiries, handling administrative tasks, and helping ensure schemes operate efficiently. The successful candidate must be able to travel between sites as required. Key Responsibilities Deliver excellent customer service and respond to resident enquiries professionally and efficiently. Provide cover across sheltered housing schemes when required. Log service requests and maintain accurate records on housing management systems. Process payments for facilities, parking, fobs, and guest accommodation. Handle correspondence, complaints, and resident communications. Carry out property and guest flat viewings when required. Manage keys and access fobs, ensuring accurate records are maintained. Support resident meetings, events, surveys, and engagement activities. Undertake general administrative duties including filing, minute-taking, and maintaining records. Work closely with colleagues, contractors, and external agencies to ensure residents receive an excellent service. Skills & Experience Previous experience in customer service, housing, sheltered housing, or a similar environment. Strong communication and interpersonal skills. Good administrative and organisational abilities. Experience handling enquiries and resolving customer issues. Confident using IT systems and maintaining accurate records. Ability to work independently and manage a varied workload. Understanding of safeguarding and health & safety principles would be advantageous. Please note: This role is fully site-based and does not include welfare checks or the completion of support plans. To apply for this Housing Customer Services Officer position, please submit your CV detailing your relevant experience.

Income Officer Location : Chichester Salary : £32,700 Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Full time - site based in N12 Finchley - 9am to 6pm Managing a block of 91 flats reporting into the onsite Housing Officer. Tools and uniform provided . Caretaker responsibilities: Summary of Responsibilities and Personal Duties: Sweep and clean all internal and external areas on a scheduled and a reactive basis, including the safe use of appropriate equipment, chemicals, and materials. End of tenancy clean of individual flats (deep Clean) Remove fly-tipping, or other bulky items, from communal areas and dwellings to an appropriate area. Carry our general repairs such as light switch changing, changing light bulbs dealing with blocked drainage, mastic, grout, and changing door locks Carry out systematic checks on a scheduled or reactive basis, and sorting or reporting problems, including but not limited to litter bins, communal lighting, boiler and hot water issues, fire safety hazards and communal repairs Request and monitor repairs to communal areas, using appropriate means or by communicating with relevant managers or supervisors Identify and report any welfare or safeguarding concerns about residents Identify and report nuisance, anti-social behaviour or criminal behaviour Look after and use appropriate uniform, personal protective equipment and devices relevant to your role. Ensure high quality outcomes across all tasks, including the compliance with and standards. Carry out any other tasks as and when required.

Working hours: Full time - 36 hours per week Schedule type: Hybrid working, with a combination of office-based, community-based, and home working. Regular travel across Croydon, Brighton and Sutton is required. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Welfare Officer, you'll join a forward-thinking community investment team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You'll provide tailored support to vulnerable customers, helping them sustain their tenancy, improve their wellbeing, and live independently. Working closely with colleagues and partner agencies, you will: Manage a caseload of customers requiring welfare, tenancy sustainment, and safeguarding support. Identify and assess risks, carrying out welfare visits and safeguarding interventions where required. Develop practical support plans and coordinate services to achieve positive outcomes. Provide hands-on support to customers facing complex challenges, including those relating to domestic abuse, health, disability, substance misuse, or social isolation. Work collaboratively with external agencies, advocating on behalf of customers to ensure appropriate support is in place. Maintain accurate records and contribute to effective case management and service delivery. What you'll bring We're looking for someone who is passionate about supporting vulnerable people and can build positive relationships in challenging situations. You will: Have experience working with vulnerable people and supporting positive outcomes. Understand safeguarding responsibilities and tenancy sustainment principles. Be confident managing complex situations and advocating on behalf of residents. Have experience working with partner agencies such as social services, healthcare providers, and local authorities. Possess strong communication, organisation, and record-keeping skills. Hold a full UK driving licence and be willing to travel across the region. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further Information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Support Officer Pay: 15.55 per hour PAYE Job Type: Full Time, Temporary (until December 2026) Location: Stanhope House, Dartford, Kent Area: Dartford, Gravesend & North Kent Enhanced DBS needed (Children's and Adults Barred List) About the Role We are looking for a Support Officer to support individuals who have fled domestic abuse and are living in safe accommodation. This role combines housing management and resident support, helping people maintain their tenancy, access services, and move towards independent living. Key Responsibilities Provide one-to-one support and create personalised support plans. Complete needs and risk assessments and maintain accurate case records. Support residents with housing, benefits, budgeting, and accessing external services. Carry out tenancy sign-ups and explain tenancy responsibilities. Assist with rent collection and help residents manage arrears. Promote resident safety, wellbeing, and independence. Work closely with local agencies and community services. Help manage accommodation on behalf of the landlord, ensuring compliance and health & safety standards are met. Skills & Experience Essential Experience within supported housing, homelessness, housing management, or support services. Understanding of housing, homelessness, and welfare benefits. Experience supporting vulnerable individuals. Strong communication and customer service skills. Ability to manage caseloads, maintain records, and work independently. Basic IT skills, including Microsoft Office. Desirable Housing or Social Care qualification. Experience supporting survivors of domestic abuse. Ability to travel across the North Kent area when required. To apply for the Support Worker position, please submit your CV detailing your relevant experience

We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engagement Strong communication and conflict-resolution skills Ability to work independently with minimal supervision Good IT skills, including Microsoft Office Flexible approach to working hours Enhanced DBS check required Desirable: Housing or social housing experience Decant or resident relocation experience Contractor or service-contract management experience Full UK driving licence and access to a vehicle

A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.

? About Us At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard. Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley. We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us. ? Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Girls' Academy Bromley site and the Harris Institute of Teaching and Leadership site (across the road). The weekly shift rota for this role is 6.30am -2.30pm and 11.30am -7.30pm. ? Main Areas of Responsibility Your responsibilities will include: Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible Carrying out servicing, cleaning and checking of academy vehicles within your capabilities Providing technical and craft support to teaching staff Providing site security as required Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff Maintaining, decorating and repairing the academy premises where appropriate; Liaising with and supporting external contractors on site, ensuring supervision at all times Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly Monitoring the toilets for cleanliness and replenishing supplies as necessary Regularly touring the academy, keeping corridors free from litter Assisting in maintaining the academy grounds Locking and securing gates as required Assisting in the removal of furniture e.g. for exams and academy events Reporting any lights that need replacing, graffiti or any broken fixtures and fittings Qualifications & Experience We would like to hear from you if you have: Basic knowledge of Health and Safety legislation and requirements Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same) Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions Knowledge of maintenance and security systems and procedures Knowledge of supervisory skills Understanding of appropriate cleaning methods and standards Experience of working in an inner city school or educational establishment with children and young people Considerable DIY experience and skills Ability for some heavy lifting, with physical fitness appropriate to tasks required Ability to monitor and report on structural faults/repairs Ability to monitor and order stocks of material Ability to work evenings and weekends on a regular basis Ability to deal with emergencies occurring outside normal working hours For a full job description and person specification, please download the Job Pack. ? Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more abouton our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? Next Steps If you have any questions about th

Lettings Negotiator (Lettings Advisor) Fixed Term Contract from 21/09/2026 until 05/06/2027 (Maternity Cover) Mobile covering Shoreham, Lancing, Brighton, Crawley, Horsham, Lewis, Reigate and Banstead, Worthing and Woking Up to £33,000 Hyde is looking for a Lettings Advisor to join our Empty Homes & Lettings team. This is a fantastic opportunity to help customers find and move into their new homes while delivering an excellent customer experience throughout the lettings journey. As a Lettings Advisor at Hyde, you'll manage the customer journey from home vacancy through to tenancy sign-up. Working closely with Empty Homes & Lettings Officers, Surveyors and other internal teams, you'll help customers through what can be both an exciting and emotional process, ensuring homes are let quickly, efficiently and to a high standard. Key Duties Manage the lettings process from property vacancy through to customer move-in, ensuring a positive customer experience. Work on a mobile basis covering Shoreham, Lancing, Brighton, Crawley, Horsham, Lewis. Reigate and Banstead, Worthing and Woking. Arrange and deliver customer interviews, viewings and tenancy sign-ups, tailoring your approach to individual customer needs. Work closely with colleagues and contractors to coordinate property readiness and achieve re-let targets. Provide support and guidance to customers, including referrals for financial, welfare and housing-related advice where appropriate. Maintain accurate records using CRM, Northgate and Microsoft Office systems while ensuring compliance with policies and procedures. Why Join Hyde? Hyde is one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose and a focus on delivering excellent customer experiences, Hyde is a place where you can build a rewarding career while making a real difference in people's lives. As a Lettings Advisor, we're seeking someone who can bring: Experience delivering excellent customer service in a housing, lettings, property or customer-focused environment. Strong communication, relationship-building and organisational skills. The ability to manage multiple priorities and work effectively to deadlines and performance targets. Confidence in supporting customers from a range of backgrounds, including vulnerable customers. Good IT skills, including experience using Microsoft Office and customer management systems. Full and clean UK Driving License. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.

Allocations Officer Location: Remote (Must be able to go to Oxford OX1 for training and to collect IT equipment) Hourly rate: 22.40 PAYE Hours: 37 hours per week Contract: Temporary until 21st March 2027 DBS: Enhanced DBS required The Role We are looking for an experienced Allocations Officer to support the allocation of social housing through a Choice Based Lettings (CBL) system. This is primarily a remote role, with occasional office attendance required for training and equipment collection. You will be responsible for managing housing allocations, carrying out eligibility and suitability checks, maintaining accurate records, and providing advice and support to customers in housing need. Key Responsibilities Allocate social housing in line with relevant housing legislation and policies. Manage shortlists generated through the Choice Based Lettings system. Complete pre-offer checks and suitability assessments. Provide housing advice and support to applicants. Maintain accurate case records and update housing management systems. Work closely with internal teams, housing providers, and partner agencies. Support vulnerable customers and help achieve positive housing outcomes. About You Experience working in housing allocations, housing needs, homelessness, or a similar customer-focused role. Knowledge of social housing allocations and Choice Based Lettings. Understanding of housing legislation, including the Housing Act and homelessness duties. Strong communication, organisation, and case management skills. Confident using Microsoft Office and housing management systems. Able to work independently, manage a busy caseload, and deliver excellent customer service. Desirable Experience using a Housing Management System. Housing qualification or relevant professional development. Knowledge of welfare benefits and homelessness legislation. To apply for the Allocations Officer position, please submit your CV for consideration.

We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service. Key Responsibilities Manage a portfolio of residential tenancies from sign-up through to termination. Conduct tenancy visits, estate inspections and tenancy audits. Manage rent arrears, tenancy breaches and tenancy sustainment. Investigate and manage anti-social behaviour (ASB) cases. Identify and appropriately escalate safeguarding and vulnerability concerns. Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services. Work closely with local authorities, police, social services and other partner agencies. Take appropriate enforcement and legal action where required. Maintain accurate case records and ensure all work is completed within agreed timescales. Deliver a professional, customer-focused service and contribute to improving local communities. About You You will ideally have: Previous experience in housing, tenancy management, social housing or a related environment. Experience managing a caseload and dealing with complex customer issues. Knowledge of tenancy management, rent arrears and ASB. Good understanding of safeguarding and working with vulnerable residents. Excellent communication, organisation and problem-solving skills. The confidence to deal with challenging situations and difficult conversations. Good IT and case management skills. A relevant housing qualification (e.g. CIH) is desirable. A full UK driving licence and access to a vehicle may be required.

Role Summary: To contribute to Town & Country Housing s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom, Surrey Salary: £34,313 per annum Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Tuesday 22 September 2026 Interview date: Tuesday 29 September 2026 For more information or to apply, please click 'apply now' .

Penge Churches Housing Association (PCHA) is seeking an experienced and resident-focused Income Manager to lead its income management service. PCHA is a successful community-based housing association operating in and around the London boroughs of Bromley and Bexley. We own and manage approximately 700 homes, including properties managed through our partnership with the London Borough of Bromley. This is a permanent, part-time position working approximately 21 hours across three days per week. The working days are flexible and negotiable. Agile working is available, with offices located in Penge and Bexley. Reporting to the Head of Resident Services, you will manage two Income Recovery Officers and lead the delivery of a proactive, responsive and supportive income management service. You will be responsible for maximising income, reducing arrears and improving collection performance while supporting residents to sustain their tenancies. You will oversee the management of current and former tenant arrears, service charges, recharges and other sundry debts. You will monitor performance against agreed targets, analyse arrears trends and introduce appropriate interventions to protect PCHA's income streams. The role includes managing complex arrears cases and overseeing matters requiring legal action. You will prepare cases for court, work with legal representatives and ensure that all recovery action is lawful, proportionate and consistent with PCHA's policies and procedures. You will provide expert guidance on income recovery, welfare benefits and income maximisation. You must be able to balance firm but fair rent recovery with an understanding of financial hardship, vulnerability and tenancy sustainment. As Income Manager, you will lead, support and motivate the Income Team. This will include providing clear direction, holding regular one-to-one meetings, completing performance reviews and supporting staff development. You will create a positive and accountable team culture while addressing performance concerns appropriately. You will use performance data and resident insight to identify risks, improve services and support informed decision-making. You will maintain accurate records, monitor income-related KPIs and produce clear and concise reports for senior management. The postholder will respond professionally to complaints and service issues, ensuring compliance with the Housing Ombudsman's Complaint Handling Code. You will identify lessons from complaints and use these to improve policies, procedures and service delivery. Other responsibilities include administering PCHA's hardship fund, building effective relationships with internal and external partners, improving income recovery systems and supporting the Head of Resident Services with policy and procedure reviews. The successful candidate will have recent income management experience within social housing and up-to-date knowledge of housing legislation, welfare benefits and income recovery best practice. You will need previous staff management experience and a demonstrable track record of improving rent collection, reducing arrears or strengthening team performance. Experience managing complex cases involving court, possession or other legal action is essential. Strong Excel, data analysis and reporting skills are required, together with experience using housing or property management systems. You must have excellent communication, organisation and relationship-building skills and be confident handling challenging situations. You should be able to work independently, manage competing priorities and take a professional, positive and non-judgemental approach to residents. A relevant degree or equivalent professional experience is required. A CIH Level 4 qualification or another relevant professional qualification would be desirable. A full UK driving licence and access to a vehicle are required. Benefits include: Salary of circa 50,000 full-time equivalent Flexible part-time hours Agile working across Penge, Bexley and home 25 days' annual leave plus public holidays, pro rata Two additional days at Christmas 10% employer pension contribution Salary sacrifice scheme Ability to buy or sell annual leave Employee Assistance Programme Contribution towards professional subscriptions and development HSF Health Plan with Perkbox rewards Applicants must submit a CV and supporting statement explaining how they meet the person specification and why they are interested in joining PCHA. CV-only applications will not be accepted. The combined CV and supporting statement must not exceed eight pages and must use a minimum font size of 12. Application deadline: 9am on Monday 14 September 2026.

Site Manager Social Housing Refurbishment Planned Works Occupied Properties Full-time Permanent Norfolk Up to £58,000 per annum + package Site Manager job in Norfolk managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties, ensuring projects are delivered safely, on programme, to the required quality standards and with minimal disruption to residents. The Role This is an excellent opportunity for an experienced Site Manager to join a leading property services and construction contractor delivering refurbishment works as part of a long-term social housing framework in Norfolk. The role will involve taking responsibility for the day-to-day management of refurbishment projects across occupied residential properties, covering a variety of internal and external works. The successful candidate will manage site teams and subcontractors while maintaining high standards across health & safety, quality, programme and resident satisfaction. You will work closely with Contracts and Project Managers, Resident Liaison Officers, clients and other key stakeholders to ensure works are delivered effectively. Previous experience managing refurbishment works within occupied residential properties is essential. Key Responsibilities Managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties Coordinating site teams, subcontractors, materials and resources to achieve programme targets Ensuring works are completed safely, on programme and to the required quality and specification Managing subcontractor performance and issuing NCRs where required Carrying out regular site, quality and health & safety inspections Ensuring compliance with company Health & Safety procedures, including site inductions, RAMS, permits and PPE Conducting toolbox talks and promoting a strong health & safety culture across site Managing defects and ensuring works meet agreed client KPIs and quality standards Working closely with Resident Liaison Officers to minimise disruption and maintain effective communication with residents Managing resident and client concerns professionally and ensuring issues are resolved promptly Maintaining strong relationships with clients, consultants and other project stakeholders Monitoring progress against programme and reporting any potential delays Producing regular site progress reports for senior management and the client Attending client, internal and project progress meetings Carrying out work inspections and ensuring compliance with drawings, specifications and building regulations Maintaining accurate site documentation, H&S records and project information Managing site welfare facilities, offices and equipment Supporting and developing Assistant Site Managers, Site Administrators and other junior team members Identifying potential commercial opportunities and communicating these to senior management Supporting the Contracts Manager with pre-start activities and project mobilisation Requirements Proven Site Management experience within refurbishment and/or planned works Previous experience delivering works within occupied residential properties essential Strong social housing, local authority or housing association experience preferred Experience managing both internal and external refurbishment works Strong subcontractor and site team management experience Good understanding of building regulations and Health & Safety legislation Ability to read and interpret drawings, programmes and specifications Strong understanding of programme management and project delivery Good commercial awareness Excellent resident, client and stakeholder management skills Strong planning, organisational and problem-solving abilities Confident managing works in sensitive occupied environments Microsoft Office proficiency, with Microsoft Project experience beneficial SMSTS CSCS First Aid Full UK driving licence Successful candidate will be required to complete a DBS check MCIOB or working towards MCIOB desirable Package & Benefits Salary up to £58,000 per annum Comprehensive company benefits package Permanent, full-time position Long-term social housing refurbishment contract Opportunity to work with a leading property services and construction contractor Training, development and career progression opportunities This Site Manager role in Norfolk offers the opportunity to join an established team delivering a long-term programme of refurbishment works across occupied social housing properties. The position would suit an experienced Site Manager from a social housing, planned maintenance or refurbishment background who is confident managing internal and external works while maintaining excellent relationships with residents and clients. Apply now to be considered for this opportunity.

Tenancy Visiting Officer Location: Various Housing Estates in London - Barbican Temporary contract - 2 to 3 months cover 17.98 PAYE or 23.41 Umbrella per hour We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience

Building and Maintenance Officer Location: Birmingham Salary: £26,520 £32,240 per annum At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As a Building and Maintenance Officer, you will support the day-to-day running of campus buildings, helping to ensure they are safe, well maintained and ready to support teaching, learning and wider activity. Working as part of the wider Campus Operations team, you ll take a hands-on role in maintaining buildings and equipment, preparing spaces, and responding to day-to-day issues as they arise. You ll also act as a key point of contact on campus, working with colleagues, contractors and service teams to keep things running effectively. A key aspect of this role is supporting the Performing Arts faculty. Working closely with Academic and Production teams, you'll help maintain specialist teaching, rehearsal and performance spaces, ensuring facilities and technical equipment are safe, functional and ready to support learning activities, rehearsals and productions. What You ll Do: Support the day-to-day operation of campus buildings, including opening and closing in line with agreed procedures and security requirements. Prepare and maintain internal and external spaces so they are ready for teaching, learning and events. Monitor building presentation, identifying and resolving issues that affect the campus environment. Carry out routine checks of buildings and equipment, addressing issues or escalating where needed. Undertake basic maintenance tasks and repairs, using judgement to determine when specialist support is required. Work with contractors on site, helping to coordinate access and ensure work is carried out safely and with minimal disruption. Support the operation and maintenance of performing arts teaching, rehearsal and performance spaces, ensuring they remain safe, functional and ready for use. Provide operational support to Academic and Production teams, assisting with the preparation, maintenance and basic troubleshooting of technical equipment and performance environments. Assist with the upkeep, testing and safe operation of lighting, audio and related technical equipment, escalating specialist repairs where required. Maintain accurate records of maintenance activity, inspections and completed work. Support health and safety activity on campus, including inspections, audits and routine compliance checks. Provide first line support for equipment and basic IT issues, escalating to central teams where necessary. Act as a first point of contact for building and maintenance queries, resolving routine issues independently. Contribute to operational projects and support wider campus activity as required. Work flexibly across teams, providing practical support where needed to maintain effective service delivery. What You ll Bring: Experience working in a building, maintenance, facilities, performing arts, theatre or live events environment. Experience working within a performing arts, theatre, production or live events setting. Experience working with lighting and audio equipment, including basic setup, maintenance or troubleshooting activities. The ability to organise and prioritise work, responding to changing demands with minimal supervision. Clear and effective verbal and written communication skills. The ability to build effective working relationships with colleagues, students, contractors and service teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using systems to record and manage information. A working understanding of health and safety requirements in a maintenance or facilities setting. Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping us provide consistent support across the day. You ll work a mix of the following shifts: Early: 07:30am 4:00pm Mid: 10:00am 6:30pm Late: 1:00pm 9:30pm Why BIMM University We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our careers page to complete your application.

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity.

Income Management Team Leader Our client, a forward-thinking organisation in the housing sector, is seeking an experienced Income Management Team Leader to join their dynamic Customer Services division on a temporary basis for 3 months, in Irvine. This is an exciting opportunity to lead and develop a team of Income Collection Officers and Early Intervention Officers, ensuring the delivery of high-quality customer service and effective debt recovery strategies. Key Responsibilities: Lead, motivate, and develop the Income Collection Team to achieve outstanding performance. Collaborate with HR and Customer Services to recruit, induct, and train staff effectively. Ensure timely and effective interventions in line with policies, working closely with Housing Services. Proactively manage team performance, ensuring adherence to targets and service level agreements. Resolve complaints and dissatisfaction at the first point of contact, promoting a customer-centric approach. Serve as a subject matter expert for Income Collection, providing guidance to the team. Analyse performance data to identify improvements and escalate findings as necessary. Maintain strong relationships with internal and external stakeholders to address issues collaboratively. Person Specification: Essential Skills: Proven experience in managing teams within a housing environment or debt collection call centre. Strong ability to motivate teams and manage performance effectively. In-depth knowledge of social housing legislation, income collection, and welfare reform. Results-driven with excellent analytical skills to provide meaningful insights. Exceptional customer-focused communication skills, both written and verbal. Attention to detail, with the ability to thrive under pressure and meet deadlines. Desirable Skills: Familiarity with housing management and income collection ICT systems. If you are passionate about leading a team to deliver exceptional service and drive performance, this role offers a fantastic opportunity to make a significant impact in the housing sector. Interested candidates are encouraged to apply for this temporary position and contribute to shaping the future of income management. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Salary: 28,000 - 33,000 per annum Our client is seeking a Former Customer Accounts Officer to join their team based in Greenham , working on a hybrid basis with 2 days in the office and the remainder from home. This is a great opportunity for someone with experience in debt recovery, customer accounts, income collection, housing, or financial administration who is passionate about delivering excellent customer service. The Role You will manage former customer accounts, helping to recover outstanding debt, process credits, and provide support to customers where needed. Working closely with internal teams and external agencies, you will ensure a fair and effective approach to debt management. Key Responsibilities Managing former customer accounts and arrears. Negotiating affordable repayment plans. Recovering outstanding debt professionally and efficiently. Maintaining accurate account records. Tracing former customers where required. Supporting debt write-off processes. Liaising with debt collection agencies and resolving queries. Ensuring invoices and recovery documentation are issued accurately and on time. About You Experience in debt recovery, income collection, customer accounts, housing, or a similar role. Strong customer service and communication skills. Confident negotiating repayment arrangements. Knowledge of housing and welfare support is beneficial. Excellent organisational skills and attention to detail.

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure. Completing holistic needs assessments, home visits, risk assessments and personalised support plans. Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits. Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation. Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice. Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate. Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support. Supporting residents to develop independent living skills and improve long-term tenancy sustainability. Chairing multi-agency meetings and coordinating support plans for complex cases. Maintaining accurate case records, support plans and performance information using housing management systems. Promoting employment, training and financial inclusion opportunities to residents. Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets. Responding to complaints and delivering a high-quality, resident-focused service. What You Will Need Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role. Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation. Experience supporting vulnerable residents with complex housing, financial or welfare needs. Experience carrying out home visits, needs assessments and developing support plans. Good understanding of safeguarding, tenancy sustainment and homelessness prevention. Experience working collaboratively with local authorities, health services and external support agencies. Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds. Experience managing a busy caseload and maintaining detailed case records.