22 jobs found

Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)

Housing Officer Up to 37,000 including 2000 car allowance (based on skills and experience.) Permanent, Full time Please note: Patches vary across the Oxford to Cambridge arc. Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. Key Responsibilities Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you'll have: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Housing Officer Initial 3-Month Contract Potential Extension Bristol (BS1) Hybrid Working £18.35 PAYE or £23.29 Umbrella per hour Are you an experienced housing professional with a strong background in tenancy management and social housing? Client Snapshot : We re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime. Vacancy Brief : Full-time position Initial three-month contract with the potential for extension Based in Bristol, postcode BS3 Hybrid working across the office, community locations and home Working from home available two days per week Current full driving licence required; a pool car is available, so your own vehicle is not essential Standard DBS check required Key Responsibilities : Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures Provide advice and support to help tenants sustain successful tenancies Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters Conduct property and estate visits, ensuring housing sites are safe and well maintained Identify residents support needs and work collaboratively with colleagues, partner agencies and community services Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives Ideal Candidate Profile : Previous experience within housing, social housing or a relevant public or third-sector service Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants Experience managing a housing patch, caseload, tenancies or property assets Ability to handle challenging situations professionally, sensitively and confidently Excellent communication, organisation, IT and problem-solving skills A CIH Certificate in Housing Practice or equivalent qualification would be advantageous If you re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we d love to hear from you. Housing Officer Tenancy Management Officer Neighbourhood Housing Officer Social Housing Officer Tenancy Officer Community Housing Officer Estate Management Officer Housing Management Officer Tenancy Sustainment Officer Housing Caseworker ASB Officer Council Housing Officer Housing Officer Bristol Housing Jobs BS3 Hybrid Housing Officer Tenancy Management Jobs Social Housing Jobs Bristol

Intensive Housing Management Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer Location: Romford. This service does not have step free access Salary: £28,800 Shift Pattern: Full-Time/Permanent contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Working hours: Full time - 36 hours per week Schedule type: Hybrid working, with a combination of office-based, community-based, and home working. Regular travel across Croydon, Brighton and Sutton is required. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Welfare Officer, you'll join a forward-thinking community investment team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You'll provide tailored support to vulnerable customers, helping them sustain their tenancy, improve their wellbeing, and live independently. Working closely with colleagues and partner agencies, you will: Manage a caseload of customers requiring welfare, tenancy sustainment, and safeguarding support. Identify and assess risks, carrying out welfare visits and safeguarding interventions where required. Develop practical support plans and coordinate services to achieve positive outcomes. Provide hands-on support to customers facing complex challenges, including those relating to domestic abuse, health, disability, substance misuse, or social isolation. Work collaboratively with external agencies, advocating on behalf of customers to ensure appropriate support is in place. Maintain accurate records and contribute to effective case management and service delivery. What you'll bring We're looking for someone who is passionate about supporting vulnerable people and can build positive relationships in challenging situations. You will: Have experience working with vulnerable people and supporting positive outcomes. Understand safeguarding responsibilities and tenancy sustainment principles. Be confident managing complex situations and advocating on behalf of residents. Have experience working with partner agencies such as social services, healthcare providers, and local authorities. Possess strong communication, organisation, and record-keeping skills. Hold a full UK driving licence and be willing to travel across the region. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further Information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contact Tenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and "know how" to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team

We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service. Key Responsibilities Manage a portfolio of residential tenancies from sign-up through to termination. Conduct tenancy visits, estate inspections and tenancy audits. Manage rent arrears, tenancy breaches and tenancy sustainment. Investigate and manage anti-social behaviour (ASB) cases. Identify and appropriately escalate safeguarding and vulnerability concerns. Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services. Work closely with local authorities, police, social services and other partner agencies. Take appropriate enforcement and legal action where required. Maintain accurate case records and ensure all work is completed within agreed timescales. Deliver a professional, customer-focused service and contribute to improving local communities. About You You will ideally have: Previous experience in housing, tenancy management, social housing or a related environment. Experience managing a caseload and dealing with complex customer issues. Knowledge of tenancy management, rent arrears and ASB. Good understanding of safeguarding and working with vulnerable residents. Excellent communication, organisation and problem-solving skills. The confidence to deal with challenging situations and difficult conversations. Good IT and case management skills. A relevant housing qualification (e.g. CIH) is desirable. A full UK driving licence and access to a vehicle may be required.

Housing Officer West London Hybrid Working 9-Month Contract Are you an experienced Housing Officer looking for a long-term contract where you can genuinely make an impact? We're recruiting on behalf of a respected London housing provider for a Housing Officer to manage a diverse patch and deliver a first-class housing management service. This is a fantastic opportunity to join a supportive team in a well-established organisation committed to providing high-quality homes and services to its residents. This is a true generalist Housing Officer position, giving you exposure to the full tenancy lifecycle, including tenancy management, anti-social behaviour, income collection, lettings, allocations, tenancy sustainment and resident engagement. The Role As a Housing Officer, you'll be responsible for managing your own housing patch and delivering excellent customer-focused services to residents. Key responsibilities include: Tenancy Management Anti-Social Behaviour (ASB) Case Management Rent Arrears & Income Recovery Lettings & Allocations Tenancy Audits & Home Visits Mutual Exchanges & Transfers Resident Engagement Safeguarding & Tenancy Sustainment Estate Inspections Multi-Agency Working Supporting Vulnerable Residents You'll work closely with residents, local authorities and internal teams to ensure communities remain safe, sustainable and well managed. About You You'll have experience managing a housing patch and delivering excellent tenancy management services within a Housing Association or Local Authority. You'll be comfortable handling ASB, rent arrears, lettings and tenancy-related issues, while building strong relationships with residents and partner agencies. We're looking for someone who is organised, proactive and committed to delivering positive outcomes for both residents and communities. What's on Offer? 26 per hour 9-month contract Hybrid working arrangement from West London Supportive and collaborative team environment Opportunity to manage your own patch Immediate interviews available If you're an experienced Housing Officer looking for your next contract opportunity, we'd love to hear from you. Apply today with your CV for immediate consideration.

We are currently recruiting on behalf of a well-established housing association for an experienced Housing Officer to join their team on a temporary basis in Newton Abbot. This is an excellent opportunity for a confident housing professional with experience managing a general needs housing patch and providing a high-quality tenancy management service. The Role: As a Housing Officer, you will take responsibility for a defined patch of general needs properties, ensuring effective tenancy management and delivering a responsive, resident-focused service. You will be responsible for: Managing a general needs housing patch and maintaining regular contact with residents. Managing tenancy matters from sign-up through to tenancy sustainment and, where necessary, enforcement. Dealing with rent arrears, tenancy breaches and other tenancy-related issues. Investigating and managing anti-social behaviour and nuisance cases. Carrying out tenancy visits, inspections and property checks. Supporting vulnerable residents and identifying appropriate support or referral pathways. Working closely with internal teams including income, repairs, ASB, safeguarding and allocations. Liaising with local authorities, statutory agencies and external partners where required. Taking appropriate action to ensure properties and tenancies are managed effectively. Maintaining accurate records and ensuring casework is progressed within agreed timescales. Supporting the housing association's wider objectives around tenancy sustainment, resident satisfaction and neighbourhood management. About You: We are looking for someone who has previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer or similar role within social housing . You will ideally have: Experience managing a general needs housing patch. Strong knowledge of tenancy management and housing legislation. Experience dealing with rent arrears and tenancy breaches. Experience managing ASB cases and safeguarding concerns. Good knowledge of tenancy sustainment and supporting vulnerable residents. Strong communication and negotiation skills. The confidence to manage challenging conversations and take appropriate enforcement action. Excellent organisational and case-management skills. Experience working collaboratively with local authorities and other partner agencies. A full UK driving licence and access to a vehicle, as regular travel across the housing patch will be required. Working Arrangement: The role is based in Newton Abbot and offers a hybrid working arrangement , combining home working with office attendance, resident visits and other site-based duties. You will need to be comfortable travelling across the local housing stock and managing your own diary effectively. If this Housing Officer role is of interest, please apply or contact (url removed)

Penge Churches Housing Association (PCHA) is seeking an experienced and resident-focused Income Manager to lead its income management service. PCHA is a successful community-based housing association operating in and around the London boroughs of Bromley and Bexley. We own and manage approximately 700 homes, including properties managed through our partnership with the London Borough of Bromley. This is a permanent, part-time position working approximately 21 hours across three days per week. The working days are flexible and negotiable. Agile working is available, with offices located in Penge and Bexley. Reporting to the Head of Resident Services, you will manage two Income Recovery Officers and lead the delivery of a proactive, responsive and supportive income management service. You will be responsible for maximising income, reducing arrears and improving collection performance while supporting residents to sustain their tenancies. You will oversee the management of current and former tenant arrears, service charges, recharges and other sundry debts. You will monitor performance against agreed targets, analyse arrears trends and introduce appropriate interventions to protect PCHA's income streams. The role includes managing complex arrears cases and overseeing matters requiring legal action. You will prepare cases for court, work with legal representatives and ensure that all recovery action is lawful, proportionate and consistent with PCHA's policies and procedures. You will provide expert guidance on income recovery, welfare benefits and income maximisation. You must be able to balance firm but fair rent recovery with an understanding of financial hardship, vulnerability and tenancy sustainment. As Income Manager, you will lead, support and motivate the Income Team. This will include providing clear direction, holding regular one-to-one meetings, completing performance reviews and supporting staff development. You will create a positive and accountable team culture while addressing performance concerns appropriately. You will use performance data and resident insight to identify risks, improve services and support informed decision-making. You will maintain accurate records, monitor income-related KPIs and produce clear and concise reports for senior management. The postholder will respond professionally to complaints and service issues, ensuring compliance with the Housing Ombudsman's Complaint Handling Code. You will identify lessons from complaints and use these to improve policies, procedures and service delivery. Other responsibilities include administering PCHA's hardship fund, building effective relationships with internal and external partners, improving income recovery systems and supporting the Head of Resident Services with policy and procedure reviews. The successful candidate will have recent income management experience within social housing and up-to-date knowledge of housing legislation, welfare benefits and income recovery best practice. You will need previous staff management experience and a demonstrable track record of improving rent collection, reducing arrears or strengthening team performance. Experience managing complex cases involving court, possession or other legal action is essential. Strong Excel, data analysis and reporting skills are required, together with experience using housing or property management systems. You must have excellent communication, organisation and relationship-building skills and be confident handling challenging situations. You should be able to work independently, manage competing priorities and take a professional, positive and non-judgemental approach to residents. A relevant degree or equivalent professional experience is required. A CIH Level 4 qualification or another relevant professional qualification would be desirable. A full UK driving licence and access to a vehicle are required. Benefits include: Salary of circa 50,000 full-time equivalent Flexible part-time hours Agile working across Penge, Bexley and home 25 days' annual leave plus public holidays, pro rata Two additional days at Christmas 10% employer pension contribution Salary sacrifice scheme Ability to buy or sell annual leave Employee Assistance Programme Contribution towards professional subscriptions and development HSF Health Plan with Perkbox rewards Applicants must submit a CV and supporting statement explaining how they meet the person specification and why they are interested in joining PCHA. CV-only applications will not be accepted. The combined CV and supporting statement must not exceed eight pages and must use a minimum font size of 12. Application deadline: 9am on Monday 14 September 2026.

We are currently looking for an experienced Housing Officer to provide a comprehensive housing management service to older and vulnerable residents living independently within designated housing schemes. The role will focus on tenancy management, tenancy sustainment, resident safety, voids and lettings, estate inspections and tenancy enforcement, ensuring residents are supported to maintain sustainable tenancies and that homes and communal areas are safe and well maintained. The Role Deliver a comprehensive tenancy management service in line with housing legislation, policies and consumer standards. Manage tenancy matters and take proportionate tenancy enforcement action where required. Support older and vulnerable residents to sustain their tenancies, working with Adult Social Care, NHS services and other agencies where appropriate. Carry out property, estate and communal area inspections, ensuring follow-up actions are completed within agreed timescales. Monitor the safety and condition of residents' homes and communal areas and escalate compliance issues where required. Inspect properties at pre-void stage and work with colleagues and contractors to minimise void turnaround times and rental loss. Manage lettings activity and conduct tenancy sign-ups. Monitor estate services contracts and address performance issues. Maintain a regular presence across allocated housing schemes and deal with housing management issues as they arise. Support resident engagement and involvement in housing service delivery. Monitor and report against housing management KPIs. Key Requirements Previous experience working as a Housing Officer or within a similar tenancy management role. Experience delivering housing management services within social housing. Experience managing tenancy enforcement and tenancy sustainment cases. Experience working with older and vulnerable residents living independently. Knowledge of housing legislation, tenancy management requirements and housing consumer standards. Experience carrying out property, estate and communal area inspections. Experience managing voids, lettings and tenancy sign-ups. Experience working with statutory and support services to help vulnerable residents sustain their tenancies. Experience monitoring housing management performance and KPIs. What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers, Tenancy Management Officers and Housing Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours per week Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is To provide good quality homes and services in Greater Cambridge that people value . Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you ll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you ll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we d love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you want to know anything more about the role, please contact Allison Blunt. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.

Private Rented Sector Officer Location: Braintree, essex Duration: Initial 3-month contract Rate: £33.00 £35.00 per hour (umbrella) Working Pattern: 1 2 days required in the offices This is an excellent opportunity for an experienced housing professional to play a key role in preventing and relieving homelessness by securing suitable private rented accommodation for households referred through Housing Services. As a Private Rented Sector Officer, you will proactively identify suitable properties, develop strong relationships with landlords and letting agents, and support residents throughout the process of securing and moving into accommodation. Working closely with the PRS Tenancy Sustainment Officer and wider Housing Services team, you will help ensure households are successfully placed into sustainable accommodation and receive the support they need to achieve positive tenancy outcomes. Key Responsibilities Property Procurement Negotiate tenancy terms and arrangements with landlords and letting agents to maximise housing opportunities. Manage a caseload of households seeking accommodation through the PRS Scheme. Provide advice and guidance on private renting, tenancy responsibilities and housing options. Support residents with move-in arrangements and ensure all required documentation and processes are completed. Attend meetings with landlords, residents and partner organisations as required. Performance and Compliance Monitor property placements and tenancy outcomes. Ensure all activities comply with relevant housing legislation, policies and procedures. The Experience You Will Bring Experience working in housing, homelessness prevention, tenancy management, lettings, estate agency or a related field. Experience building effective relationships with landlords, letting agents, customers and partner organisations. Knowledge of the Private Rented Sector and housing options available to residents. Understanding of housing legislation, homelessness duties and tenancy management principles. Excellent communication and negotiation skills. Strong organisational and time-management skills. Ability to manage competing priorities and work effectively under pressure. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure. Completing holistic needs assessments, home visits, risk assessments and personalised support plans. Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits. Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation. Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice. Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate. Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support. Supporting residents to develop independent living skills and improve long-term tenancy sustainability. Chairing multi-agency meetings and coordinating support plans for complex cases. Maintaining accurate case records, support plans and performance information using housing management systems. Promoting employment, training and financial inclusion opportunities to residents. Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets. Responding to complaints and delivering a high-quality, resident-focused service. What You Will Need Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role. Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation. Experience supporting vulnerable residents with complex housing, financial or welfare needs. Experience carrying out home visits, needs assessments and developing support plans. Good understanding of safeguarding, tenancy sustainment and homelessness prevention. Experience working collaboratively with local authorities, health services and external support agencies. Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds. Experience managing a busy caseload and maintaining detailed case records.

A well-established housing provider is seeking an experienced and proactive Housing Officer to join their team on an initial 3-month interim contract , with the potential for the position to become permanent. Working Pattern: 5 days per week on-site Contract: 3 months initially, with potential to become permanent Rate: 22 - 23 per hour Driving Requirement: Full UK driving licence and access to a vehicle Portfolio: 500+ properties across London The successful candidate will take responsibility for managing a substantial portfolio of 500+ properties across London , delivering a high-quality tenancy management service while supporting the wider housing team. This is a hands-on role requiring strong knowledge of tenancy management, income recovery, voids, nominations and neighbourhood management. You will also be expected to act as a positive role model and source of support to other housing staff , sharing knowledge, promoting good practice and helping to maintain high standards across the service. Key Responsibilities Manage a portfolio of 500+ residential properties across London , ensuring effective tenancy and neighbourhood management. Take full responsibility for the day-to-day management of tenancies, from tenancy commencement through to tenancy termination. Provide professional and proactive advice to residents on tenancy matters, housing management issues and service requests. Manage rent arrears and income recovery , taking appropriate action to maximise rental income and minimise arrears. Identify early warning signs of tenancy failure and implement appropriate interventions to sustain tenancies. Manage void properties , working closely with repairs and other internal teams to minimise void periods and ensure properties are returned to lettable standard. Manage nominations and lettings , ensuring properties are allocated appropriately and in accordance with relevant policies and procedures. Conduct tenancy visits, inspections and neighbourhood visits across the London portfolio. Investigate and resolve tenancy breaches, anti-social behaviour, unauthorised occupation and other tenancy management issues. Work collaboratively with residents, local authorities, contractors and partner agencies to resolve complex housing matters. Maintain accurate and comprehensive records on housing management systems, ensuring cases and actions are fully documented. Monitor outstanding actions and proactively progress cases through to resolution. Provide a visible and customer-focused housing management service across the organisation's housing stock. Support the identification and resolution of recurring housing management issues and contribute to continuous service improvement. Act as a role model for housing staff , providing guidance, knowledge sharing and practical support to colleagues. Promote consistency, professionalism and best practice across the housing service. Support colleagues with complex tenancy cases and provide advice on appropriate housing management interventions. Work collaboratively with senior management to achieve key housing performance targets and service objectives. Ensure all activities comply with relevant housing legislation, regulatory requirements, organisational policies and procedures. Travel regularly across London to undertake property visits, resident meetings, inspections and other operational duties. Essential Experience Proven experience working as a Housing Officer, Tenancy Manager, Neighbourhood Officer or similar housing management professional . Strong experience managing a substantial residential housing portfolio, ideally 500+ properties . Comprehensive knowledge of tenancy management and housing management procedures . Practical experience of income recovery, rent arrears and tenancy sustainment . Experience managing voids and lettings . Experience of nominations and allocations within social housing. Strong understanding of tenancy enforcement, tenancy breaches and housing-related case management. Experience working within a housing association, local authority or social housing environment . Ability to manage competing priorities and a high-volume caseload effectively. Strong communication, negotiation and interpersonal skills. Ability to work independently while contributing effectively to a wider housing team. Demonstrable ability to support, mentor and act as a role model to other housing professionals . Full UK driving licence and access to a vehicle. Willingness and ability to work 5 days per week on-site and travel across London as required. APPLY NOW for the Housing Officer role.

Eden Brown are seeking a highly experienced Housing Officer on a 3 month contract situated in Manchester The role as Housing Officer will involve a hybrid option. 2-3 days at home/in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.