201 jobs found

Vivid's client in the East Midlands is currently looking for an experienced Housing Options Officer for a minimum of 6 months. - Housing Options Officer - East Midlands - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers. If you feel you meet the above requirements and are interested in applying, please get in touch with Oscar Bennison on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.

About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.

Title: Income Recovery and Enforcement Officer(NB Enforcement & Recovery Lead) Contract Type: Permanent, Full Time, 35 hours Salary: Starting from 34,381 per annum (London weighted salary) or 30,386 per annum (Regional salary) Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 4 th October 2026 - 23:00 Interview Dates: Week Commencing 12 th October 2026 - via Ms Teams. Start Date: 16 th November 2026 Please click here for the role profile - Income Recovery & Enforcement Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Recovery Team at L&Q Are you looking to make a real impact in housing arrears recovery and enforcement? We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary. You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation. This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities. If this sounds like you, we would love for you to apply! Your impact in the role: Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required. Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf. Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court. Take confident decisions on enforcement action, balancing risk and customer impact. Work proactively to meet call and case management targets, handling a high volume of customer contact. Provide residents with advice and signposting to maximise income and sustain tenancies where possible. Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management. What you'll bring: Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction. Confidence in decision-making and managing a fast-paced, high-volume workload. Strong customer service skills, with the ability to handle sensitive and challenging conversations. Knowledge of welfare benefits and tenancy-related arrears processes. Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

East London Initial 3-month contract 50 per hour Park Avenue Recruitment is currently working with a London Borough seeking an experienced Private Sector Housing Officer to join their Private Sector Housing team on an interim basis. The role sits within a busy, high-demand London borough with a diverse private rented sector and a strong focus on tackling poor housing conditions, rogue landlords and unlicensed HMOs. You'll be responsible for a varied caseload, carrying out HHSRS inspections, investigating housing complaints and hazards, and taking enforcement action under the Housing Act 2004 . Key Responsibilities Undertake HHSRS inspections and assess Category 1 and 2 hazards. Investigate complaints including damp and mould, excess cold, fire safety, electrical hazards and overcrowding. Investigate unlicensed HMOs and licensing breaches. Prepare and serve Improvement Notices, Hazard Awareness Notices and other statutory notices. Gather evidence, prepare case files and conduct interviews under caution where required. Manage enforcement cases from investigation through to resolution. Liaise with landlords, tenants, managing agents, Legal Services and partner agencies. Attend tribunals, appeals and court proceedings where required. About You You'll have strong experience in Private Sector Housing, Housing Enforcement or Environmental Health within a Local Authority , with good working knowledge of the Housing Act 2004 and HHSRS . Experience of HMO licensing, enforcement investigations and preparing statutory notices is essential, along with the ability to manage a varied caseload independently. This is a great interim opportunity for an experienced housing professional to make an immediate impact within a busy London Borough. If this is something that you'd be interested in - please contact Maya at Park Avenue to discuss the role. (url removed) (phone number removed)

Neighbourhood Housing Officer 6-Month Contract Full time and Part time post available Two opportunities available based on the Sussex coast : 37 hours per week & 22.5 hours per week Are you an experienced Housing Officer who enjoys being out on patch, building relationships with residents and making a genuine difference in local communities? We're recruiting for two Neighbourhood Housing Officers to join a busy and supportive housing team. This is a fantastic opportunity for someone who enjoys a varied role, balancing tenancy management, resident support and neighbourhood problem-solving. The Role You'll manage your own neighbourhood patch, acting as a key point of contact for residents and helping to create safe, well-managed communities. No two days will be the same. One day you could be carrying out tenancy visits and estate inspections, and the next you might be supporting a vulnerable resident, investigating an ASB case or working with partner agencies to resolve a neighbourhood issue. Key areas of responsibility include: Tenancy management and tenancy sustainment Estate inspections and neighbourhood management Anti-Social Behaviour and tenancy breach investigations Safeguarding concerns and referrals Resident engagement and community involvement Partnership working with external agencies and support services Maintaining accurate records and case management This is a highly visible role, with plenty of resident contact and opportunities to make a real impact. About You We're looking for someone who genuinely cares about delivering a great service to residents. You'll be confident building positive relationships, handling challenging conversations professionally and finding practical solutions to complex issues. You'll ideally have experience in housing management, neighbourhood management, tenancy management or a similar customer-facing role. Experience dealing with ASB, tenancy sustainment, safeguarding or vulnerable residents would be advantageous, but most importantly you'll have the right attitude, excellent communication skills and a proactive approach to problem-solving. You'll be organised, resilient and comfortable managing a busy caseload while maintaining a strong focus on customer service. Requirements Previous housing or tenancy management experience Strong communication and customer service skills Ability to manage a varied workload and prioritise effectively Good IT and record-keeping skills Full UK driving licence and access to a vehicle Interested? Whether you're a Housing Officer, Neighbourhood Officer, Tenancy Officer or looking for your next housing management opportunity, we'd love to hear from you. Apply today with your CV to be considered for either the full-time (37 hours) or part-time (22.5 hours) position.

Private Sector Housing Officer - Kent 50- 55 per hour Initial 6-Month Contract Hybrid Working Park Avenue Recruitment are working with a Local Authority in Kent that is looking for an experienced Private Sector Housing Officer to join their team on an initial 6-month interim contract. The council is looking for someone who can come in and provide additional support specifically around HMOs, so this would be a great opportunity for an officer with strong experience in HMO inspections, licensing and enforcement. Responsibilities As a Private Sector Housing Officer, you will: Carry out HMO inspections across the borough. Investigate unlicensed and potentially licensable HMOs. Undertake HHSRS assessments, with experience or knowledge of the new HHSRS system helpful. Manage HMO licensing cases from inspection through to resolution. Investigate complaints relating to housing conditions and standards within HMOs. Take appropriate enforcement action where properties or landlords are non-compliant. Prepare and serve statutory notices where required. Liaise with landlords, tenants and managing agents to resolve housing-standard issues. Maintain accurate inspection notes, evidence and case records. Work closely with colleagues across the wider Private Sector Housing and Environmental Health team. Relevant knowledge and practical experience: Housing Act 2004 HMO inspections and licensing HHSRS, with knowledge of the new system beneficial Identifying and investigating unlicensed HMOs Private Sector Housing enforcement Housing standards and disrepair Statutory notices Landlord and tenant legislation The council is particularly interested in speaking with officers who are confident managing their own HMO caseload and can come into the team and hit the ground running. The role offers hybrid working, with site attendance across Kent required alongside home working. For further information or to apply, contact Shaye at Park Avenue Recruitment. (url removed) (phone number removed)

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc. The successful candidate will have several years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Housing Officer (Damp and Mould) Location: Remote Salary: £29,000 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for a compassionate, proactive and customer-focused Housing Officer, internally known as a Customer Partner, to join our Damp, Mould and Disrepair Team and play a key role in delivering an outstanding housing service experience. This is an exciting opportunity to work directly with customers, supporting them through a range of housing-related matters, including complex cases that require empathy, resilience and excellent problem-solving skills. You'll help us deliver on our Customer Promise while contributing to innovative ways of working and continuously improving our services. The Role As a Customer Partner, you'll manage a varied caseload and build strong relationships with customers, colleagues and external partners to ensure issues are resolved quickly and effectively. You'll be an advocate for our digital services while maintaining a personal and human approach to customer support. You'll: Deliver excellent frontline housing management services to our customers. Manage complex customer enquiries and provide clear solutions and next steps. Support customers experiencing challenging circumstances, including safeguarding concerns, domestic abuse, financial hardship and other complex needs. Build trust and confidence through compassionate and effective communication. Work collaboratively with internal teams and external agencies to achieve positive outcomes. Promote and support the use of digital services and innovative solutions. Use customer feedback, data and insights to identify opportunities for service improvement. Take ownership of customer journeys, ensuring customers feel listened to, respected and valued throughout every interaction. What We're Looking For You'll be passionate about delivering exceptional customer experiences and confident handling sensitive and complex situations. We're particularly interested in candidates who have: Experience in a customer-facing role. Experience managing safeguarding concerns and supporting vulnerable customers. Excellent communication, influencing and negotiation skills. The ability to build effective relationships with a range of stakeholders and partners. Experience working with digital systems and embracing new ways of working. A commitment to continuous improvement, innovation and delivering value for money. Strong problem-solving skills and the ability to think beyond established processes to find the right solution for customers. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!

Income Officer Location : London Bridge Part time role (30.5 hours a week - Tue to Fri 8:30 am - 5pm) Salary : Up to £32,700 pro rata (£28,495 per year) Would you like to join Hyde as an Income Services Officer? The Income Services Officer, is key to supporting the prevention and recovery of rent arrears and other debts while helping customers sustain their homes through practical advice, early intervention and effective case management. What you ll be doing • Manage rent arrears and other debts across multiple tenure types, including current and former customers • Take ownership of customer accounts, working proactively to prevent arrears and reduce debt • Deliver a high?quality, customer?focused service through phone and digital channels • Support customers with money management, rent prioritisation and access to welfare benefits • Process payments, refunds and account requests in line with policies and procedures • Maintain accurate income and case management records, including clear action notes • Work collaboratively with the wider Income team and internal colleagues to support service delivery • Prepare legal documentation, attend court and support eviction processes where required • Help customers access additional financial support, including local authority and charitable funding • Follow safeguarding procedures, escalating concerns and making referrals as appropriate About you You ll bring experience in income collection, rent arrears or customer account management, alongside a supportive and resilient approach when working with customers in challenging circumstances. • Experience in income services, rent arrears, collections or a similar customer?focused role • Understanding of housing income, welfare benefits and affordability assessments • Experience managing customer accounts and complex casework • Knowledge of legal processes relating to rent arrears and possession (or willingness to learn) • Strong communication skills with the ability to handle sensitive conversations professionally. • Ability to perform effectively in a fast-paced, high-pressure environment, managing competing priorities and maintaining high standards of service delivery. Why join us? We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. You ll be part of a committed Income Services team, where your work will directly support customers to sustain their tenancies while protecting Hyde s income and services. Benefits • Excellent pension • Generous holiday allowance • Life assurance • Flexible benefits platform • Career development & learning support • Volunteering days • Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Role Overview We are seeking an experienced Resident Liaison Officer (RLO) to provide a dedicated, full-time resident liaison service on a long-term construction project. Based on site alongside the project team, the RLO will act as the main point of contact for residents , ensuring clear communication between residents, the site team and relevant stakeholders throughout the works. Key Responsibilities Act as the primary on-site point of contact for residents. Manage day-to-day resident enquiries, concerns and complaints, ensuring matters are logged, followed up and escalated where required. Prepare and issue resident communications, including works notifications, letters and project updates. Coordinate resident meetings, appointments and engagement activities. Support residents with decant and relocation requirements , working closely with the project team and relevant stakeholders. Identify and provide appropriate support for vulnerable residents or those with additional needs. Maintain accurate records of resident communications, issues and agreed actions. Liaise with site management and contractors to minimise disruption and ensure residents are kept informed of works affecting their homes. Attend relevant project meetings and provide updates on resident matters and emerging issues. Experience & Skills Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar , ideally within social housing, refurbishment or occupied residential projects. Previous experience working with Hammersmith & Fulham Council would be a distinct advantage. Experience dealing directly with residents and managing complaints or sensitive situations. Knowledge or experience of resident decants and relocations is desirable. Excellent verbal and written communication skills. Strong organisational and record-keeping skills. Professional, approachable and empathetic, with the ability to build positive relationships with residents and project stakeholders. Good IT skills, including Microsoft Office and resident/contact management systems. Project Commitment This is a full-time, site-based role working alongside the project team. The current anticipated programme is approximately 126 weeks , requiring a consistent and professional resident liaison presence throughout the relevant works.

Neighbourhood Officer Location : Tower Hamlets (covering Newham) Salary : £33,600 to £39,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards. Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable. Provide a proactive front-line service to customers. Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities. Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings. Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement. Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation. Maintain accurate records, documentation, and databases related to property management activities. Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills Previous experience within a site-based Neighbourhood or Housing position. Strong organisational and time management skills to effectively prioritise tasks and meet deadlines. Excellent communication and interpersonal skills for effective stakeholder engagement. Attention to detail and ability to maintain accurate documentation. Problem-solving skills to address maintenance and tenancy issues. Benefits Great holidays Volunteering days off 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Eden Brown are seeking a highly efficient Independent Living Officer on a 3 month contract situated in Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Independent Living Officer will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.

Resident/Tenant Liaison Officer RGSS's client, a leading maintenance provider, are looking for a reliable, " Resident/Tenant Liaison Officer" to join their team Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) Location: Rochdale (OL11) with travel across Rochdale, Oldham, and Middleton Salary: 14.50 per hour (PAYE) Hours: 39 hours per week, Monday to Friday, 8:00 AM - 4:30 PM Start Date: ASAP About the Role We are currently seeking an experienced and customer-focused Resident Liaison Officer / Tenant Liaison Officer to support Facilities Management and planned works projects across Rochdale, Oldham and Middleton. Acting as the key point of contact between residents, clients and site teams, you will ensure effective communication throughout project delivery while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents, clients, contractors and site teams. Build and maintain positive relationships with tenants and residents throughout project works. Arrange and manage resident appointments for surveys, inspections and works. Provide regular updates to residents regarding work schedules, progress and any changes. Prepare and distribute resident communications, including update letters and notices. Handle resident queries, concerns and complaints promptly and professionally. Maintain accurate project records, databases and tracking systems. Update internal trackers and ensure information is recorded correctly and in a timely manner. Support site teams with access arrangements and resident engagement activities. Conduct home visits where required to discuss works and address resident concerns. Escalate issues appropriately to project managers and senior stakeholders. Ensure all communications are delivered in line with company procedures and customer service standards. Travel regularly across Rochdale, Oldham and Middleton to support operational requirements. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer or similar customer-facing role within Housing, Construction or Facilities Management. Excellent communication and interpersonal skills. Strong administrative and organisational abilities. Experience managing appointments, correspondence and customer databases. Ability to work confidently with residents, clients and operational teams. Proficient in Microsoft Office applications, including Outlook, Word and Excel. Strong problem-solving skills and the ability to handle sensitive situations professionally. Full UK Driving Licence preferred. Benefits Competitive rate of 14.50 per hour PAYE . Immediate start available. Mileage expenses reimbursed Opportunity to work on a range of Facilities Management projects across the local area. Supportive team environment with ongoing project opportunities. Apply Now If you are interested, Kindly share your CV on (url removed) or call Tranum at (phone number removed). Happy Applying! Thank You! RG Setsquare is acting as an Employment Business in relation to this vacancy.

Essex 25- 35 Hybrid Initial 3 month contract We are working with a council in Essex who are looking to appoint an experienced Tenancy Relations Officer to join their Private Sector Housing team. The successful candidate will be expected to work with a high degree of autonomy, investigating complex and sensitive cases involving unlawful eviction, landlord harassment, discrimination, tenancy breaches and wider private rented sector enforcement matters. Key responsibilities Gather evidence to conduct investigations, interview relevant parties and prepare comprehensive case files, notices, witness statements and reports. Make proportionate recommendations for enforcement action, including civil penalties, prosecution, rent repayment orders and other legal remedies. Support warrant and court authorisation applications where required, working closely with Legal Services, courts and partner agencies. Provide clear advice and support to tenants and residents regarding their rights and options. Work with tenants, landlords, letting agentsn and managing agents to resolve disputes, sustain tenancies and prevent homelessness. Work closely with Environmental Health, Private Sector Housing, homelessness, housing and community safety teams. Liaise with the police, courts, legal representative and other external enforcement bodies where appropriate. Support vulnerable residents, including those who are homeless, threatened with homelessness or at risk of illegal eviction or harassment. Maintain accurate case records and ensure all enforcement activity is evidence-led, proportionate and legally compliant. Contribute to improving standards and promoting good practice across the private rented sector. About you The council is looking for someone with: Strong knowledge of tenancy relations, landlord and tenant law and private sector housing enforcement . Practical experience investigating unlawful eviction, harassment, discrimination and tenancy-related offences. Strong knowledge of relevant legislation, particularly the Protection from Eviction Act 1977, Housing Act 1988, Housing Act 2004 and Renters' Rights Act 2025 . Experience gathering evidence, preparing case files and making recommendations for enforcement action. Experience working with legal services, courts, police or other enforcement agencies. Excellent interpersonal, negotiation and communication skills, with the ability to deal confidently with difficult and sensitive situations. Experience within a Local Authority, Private Sector Housing, Tenancy Relations or similar enforcement environment . A strong understanding of safeguarding, homelessness prevention and supporting vulnerable residents. The ability to work autonomously while collaborating effectively with internal teams and external partners. Strong written skills, particularly around reports, witness statements, notices and enforcement documentation. The opportunity This is a great opportunity for an experienced Tenancy Relations Officer / Private Sector Housing Enforcement Officer looking for an interim contract where they can use their existing expertise while helping to develop and strengthen the council's tenancy relations and enforcement function. The role offers a hybrid working arrangement , with a blend of home, office and site-based work, and the council is open to discussing different working patterns depending on availability and experience. Contact Maya at Park Avenue Recruitment for further information or to discuss the role confidentially. (url removed) (phone number removed)

Complaints Officer Location : London Bridge Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales. You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey. Key Duties Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries. Provide a responsive, customer-focused frontline service to internal and external customers. Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales. Build strong relationships with service areas, providing advice, support and challenge to help resolve complaints effectively. Identify trends, service failures and improvements through complaint analysis and reporting. Why Join Hyde? Hyde is part of the Hyde group one of the UK s leading housing providers, managing and owning around 120,000 homes nationwide. We re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Complaints Officer we re seeking someone who can bring: Proven experience in complaint handling, case management or customer resolution. Strong communication, organisation and attention to detail. A proactive mindset and passion for delivering excellent customer outcomes. The ability to manage competing priorities, engage stakeholders and hold service areas to account. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we re committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.

We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio. The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment. The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement of 2-3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running. The Role - Managing a patch of tenancies and delivering a comprehensive housing management service. - Acting as the main point of contact for tenants and leaseholders. - Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches. - Managing succession, assignment and unauthorised occupation cases. - Carrying out estate inspections and identifying health and safety, environmental and estate management issues. - Working with internal departments and external agencies to resolve tenancy and estate-related matters. - Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies. - Managing transfer and mutual exchange applications. - Responding to resident enquiries and progressing cases in line with service standards. Key Requirements - Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer. - Experience managing anti-social behaviour and tenancy breach cases. - Knowledge of housing management and landlord and tenant legislation. - Knowledge of legislation and tools used to address anti-social behaviour. - Experience carrying out estate inspections and tenancy management casework. - Experience managing succession, assignment and unauthorised occupation cases. - Experience working within a local authority, housing association or registered provider. - Full UK Driving Licence and access to a vehicle What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Tenancy Officers and Housing Management Officer roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Temporary Resident Liaison Officer Location: Nottingham Type: Temporary (2-3 weeks initially) Salary: 15.50 - 17 per hour + paid mileage We are currently recruiting for a temporary Resident Liaison Officer to cover in Nottingham for a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Full UK Drivers License Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Customer/resident liaison If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Customer Resolution Officer Pay: 22.07 PAYE / 28.78 Umbrella Contract: Temporary (1 October to 1 April) Location: London, Barbican Estate Officer EC2Y Working Pattern: Hybrid The Role We are looking for an experienced Customer Resolution Officer to investigate and resolve complaints within a Repairs & Maintenance service. You'll manage complaints from start to finish, work closely with residents, contractors and internal teams, and help drive service improvements through customer feedback and complaint analysis. Key Responsibilities Investigate Stage 1 complaints relating to repairs, maintenance and service delivery. Engage with residents to understand concerns and provide updates. Gather and review evidence including repair records, inspections and contractor information. Produce clear, professional and empathetic complaint responses. Recommend remedies, compensation and service improvements where appropriate. Track actions and ensure agreed outcomes are completed. Support Housing Ombudsman enquiries, FOI requests and Member enquiries. Monitor complaint trends and identify opportunities to improve services. Work with contractors and operational teams to resolve issues and improve performance. About You Essential: Experience handling complaints within housing, repairs, maintenance or property services. Strong investigation and case management skills. Excellent written and verbal communication skills. Ability to analyse information and identify root causes. Knowledge of the Housing Ombudsman Complaint Handling Code. Ability to manage multiple priorities and meet deadlines. Desirable: Experience using CRM or case management systems. Knowledge of housing legislation and FOI processes. Experience supporting Housing Ombudsman investigations. Experience producing reports and performance data. To apply for this Customer Resolution Officer position, please submit your CV detailing your relevant experience.

ASB Officer Kent 3 month contract Hybrid working Are you an experienced Housing or ASB professional who thrives on resolving complex cases and building positive relationships with residents? We're working with a busy social housing provider seeking an ASB Officer to join their Housing Management team. This role goes beyond traditional tenancy enforcement, with a strong focus on early intervention, tenancy sustainment, and reducing complaints through proactive resident engagement. The Role You'll manage a varied caseload of anti-social behaviour and tenancy enforcement cases, ranging from low-level neighbourhood disputes through to more serious and complex ASB matters. A key part of the role is identifying issues early, supporting residents to sustain their tenancies, and ensuring concerns are addressed before they escalate into formal complaints. Key responsibilities include: Managing a caseload of low to high-level ASB cases from investigation through to resolution. Taking appropriate tenancy enforcement action where required. Working proactively with residents to sustain tenancies and prevent repeat issues. Acting as the main point of contact for residents, keeping them updated and informed throughout the process. Responding to complaints quickly and effectively to minimise escalation. Working closely with internal teams and external agencies to deliver successful outcomes. Maintaining accurate case records and ensuring compliance with legislation and policy. About You We're looking for someone who combines strong enforcement experience with excellent customer service skills. You'll have: Experience managing ASB and tenancy enforcement cases within social housing. A strong understanding of housing legislation and enforcement tools. Excellent communication skills, with the ability to build trust whilst having difficult conversations when required. Experience working with vulnerable residents and supporting tenancy sustainment. A proactive, solution-focused approach to problem solving. Strong organisational skills and the ability to manage a busy caseload effectively. Confidence working with a wide range of stakeholders, including residents, support agencies, and legal teams. Why Apply? This is a fantastic opportunity to join a housing provider that recognises the value of early intervention and resident engagement, not just enforcement. If you're passionate about helping residents succeed in their tenancies while tackling anti-social behaviour effectively, we'd love to hear from you. Interested? Apply today with your latest CV for immediate consideration.