5 jobs found

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure. Completing holistic needs assessments, home visits, risk assessments and personalised support plans. Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits. Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation. Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice. Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate. Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support. Supporting residents to develop independent living skills and improve long-term tenancy sustainability. Chairing multi-agency meetings and coordinating support plans for complex cases. Maintaining accurate case records, support plans and performance information using housing management systems. Promoting employment, training and financial inclusion opportunities to residents. Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets. Responding to complaints and delivering a high-quality, resident-focused service. What You Will Need Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role. Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation. Experience supporting vulnerable residents with complex housing, financial or welfare needs. Experience carrying out home visits, needs assessments and developing support plans. Good understanding of safeguarding, tenancy sustainment and homelessness prevention. Experience working collaboratively with local authorities, health services and external support agencies. Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds. Experience managing a busy caseload and maintaining detailed case records.

Private Rented Sector Officer Location: Braintree, essex Duration: Initial 3-month contract Rate: £33.00 £35.00 per hour (umbrella) Working Pattern: 1 2 days required in the offices This is an excellent opportunity for an experienced housing professional to play a key role in preventing and relieving homelessness by securing suitable private rented accommodation for households referred through Housing Services. As a Private Rented Sector Officer, you will proactively identify suitable properties, develop strong relationships with landlords and letting agents, and support residents throughout the process of securing and moving into accommodation. Working closely with the PRS Tenancy Sustainment Officer and wider Housing Services team, you will help ensure households are successfully placed into sustainable accommodation and receive the support they need to achieve positive tenancy outcomes. Key Responsibilities Property Procurement Negotiate tenancy terms and arrangements with landlords and letting agents to maximise housing opportunities. Manage a caseload of households seeking accommodation through the PRS Scheme. Provide advice and guidance on private renting, tenancy responsibilities and housing options. Support residents with move-in arrangements and ensure all required documentation and processes are completed. Attend meetings with landlords, residents and partner organisations as required. Performance and Compliance Monitor property placements and tenancy outcomes. Ensure all activities comply with relevant housing legislation, policies and procedures. The Experience You Will Bring Experience working in housing, homelessness prevention, tenancy management, lettings, estate agency or a related field. Experience building effective relationships with landlords, letting agents, customers and partner organisations. Knowledge of the Private Rented Sector and housing options available to residents. Understanding of housing legislation, homelessness duties and tenancy management principles. Excellent communication and negotiation skills. Strong organisational and time-management skills. Ability to manage competing priorities and work effectively under pressure. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Homelessness Prevention Tenancy Relations Officer Temporary 3-6 months initially Competitive Rates West London area Our client is looking for a dedicated professional to join their Homelessness, Independence and Prevention Service (HIPS) to deliver a specialist private rented tenancy advice service that protects households facing eviction, repossession, issues of disrepair, landlord harassment, and affordability within private rented accommodation.As a Homelessness Prevention Tenancy Relations Officer, you will be at the frontline of preventing homelessness. This is a high-impact, specialist role where you will provide housing advice to private rented tenants within the Borough, in-person and remotely. You will attend possession hearings to provide on-the-day triage, advice, and advocacy for tenants. You will hold a caseload whilst providing wider support to HIPS regarding private rented tenancy issues. You will also be a technical expert, navigating complex legislation such as the Renters' Rights Act 2025 and the Homelessness Reduction Act 2017 to identify misuse of possession grounds and secure adjournments that allow for vital prevention activity. Court Advocacy & Representation: Representing the Council and private rented tenants in court and tribunal proceedings, drafting witness statements, and negotiating with lenders and landlords. Enforcement & Protection: Investigating breaches of housing legislation to assist with civil penalty notices and pursuing remedies like Rent Repayment Orders. What you will need: Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025, and Protection from Eviction Act 1977. Proven track record of investigating legislative breaches, making statutory decisions, and producing legally robust reports. Please click apply now or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice. This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity. The Role Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service. Provide rapid responses to housing enquiries via front of house, telephone, email and web forms. Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders. Coordinate appointments for Housing Options Officers, visiting officers and tenancy relations officers. Manage and monitor incoming enquiries, allocating cases appropriately across the service. Provide housing advice, signposting and initial decision letters in line with legislation and council procedures. Support customers to explore housing options including private rented sector, mutual exchange, mobility schemes and homelessness prevention tools. Work closely with internal teams and external partners including housing providers, DWP, health services, probation and third sector organisations. Ensure all case information is accurately recorded on relevant systems and meets reporting requirements. Support vulnerable households, including those with mental health, substance misuse or complex needs, ensuring appropriate referrals are made. Assist in the assessment of applications under Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Contribute to homelessness prevention initiatives and continuous service improvement. Key Requirements Experience working within a Housing Options, Homelessness or Housing Advice environment. Strong understanding of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience delivering frontline customer service and housing advice. Ability to manage a high-volume caseload in a fast-paced, front-facing environment. Strong communication and negotiation skills with the ability to resolve complex situations. Experience working with vulnerable clients and partner agencies. Good IT skills with experience maintaining accurate case records. Ability to work to targets, deadlines and performance standards. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Housing Options, Homelessness Prevention and Housing Advice services throughout the UK. Even if you are happy in your current role, we welcome calls from Housing Options Officers, Triage Officers, Homelessness Prevention Officers and Housing Advice Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.