Our client is a well-established build-to-rent residential business that owns and manages high-quality rental homes. Their whole model is built around service, so the front of house team isn't an afterthought, it's central to how they keep residents happy and renewing. You'd be joining a friendly on-site team in a building designed around community and customer experience. The role As Resident Services Associate you are the first point of contact for residents and visitors. You'll cover reception and meet and greet, handle enquiries and the occasional complaint, and keep the day-to-day running of the building smooth. It's a varied, people-first role that blends customer service with the practical side of property and lettings. What you'll be doing Delivering a warm front-of-house welcome: reception, meet and greet, parcels, visitors and resident enquiries in person, by phone and in writing Supporting the lettings journey from viewings and offer acceptance through to a seamless move in and move out, including property checks Booking and coordinating contractors, cleaners and maintenance operatives, raising works orders and scheduling jobs Managing resident bookings for amenity spaces and helping keep communal areas looking their best Planning and hosting resident events and helping promote them Preparing shift handovers and keeping resident information and handbooks up to date Skills and experience Essential A customer-facing background in property, lettings or property administration, or in hospitality such as a hotel or concierge environment Genuinely strong customer service instincts and a calm, friendly manner Well-organised, with clear written and verbal English A team player who is comfortable on site and hands-on when needed Desirable Previous experience in Build to Rent or PBSA A qualification in property or customer service Experience running or supporting events
18/09/2026
Full time
Our client is a well-established build-to-rent residential business that owns and manages high-quality rental homes. Their whole model is built around service, so the front of house team isn't an afterthought, it's central to how they keep residents happy and renewing. You'd be joining a friendly on-site team in a building designed around community and customer experience. The role As Resident Services Associate you are the first point of contact for residents and visitors. You'll cover reception and meet and greet, handle enquiries and the occasional complaint, and keep the day-to-day running of the building smooth. It's a varied, people-first role that blends customer service with the practical side of property and lettings. What you'll be doing Delivering a warm front-of-house welcome: reception, meet and greet, parcels, visitors and resident enquiries in person, by phone and in writing Supporting the lettings journey from viewings and offer acceptance through to a seamless move in and move out, including property checks Booking and coordinating contractors, cleaners and maintenance operatives, raising works orders and scheduling jobs Managing resident bookings for amenity spaces and helping keep communal areas looking their best Planning and hosting resident events and helping promote them Preparing shift handovers and keeping resident information and handbooks up to date Skills and experience Essential A customer-facing background in property, lettings or property administration, or in hospitality such as a hotel or concierge environment Genuinely strong customer service instincts and a calm, friendly manner Well-organised, with clear written and verbal English A team player who is comfortable on site and hands-on when needed Desirable Previous experience in Build to Rent or PBSA A qualification in property or customer service Experience running or supporting events
Resident Experience Assistant Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building. The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development. The organisation Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences. The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors. The role / responsibilities The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building Responsibilities will include: Deliver front of house services and act as the first point of contact for residents and visitors. Maintain the presentation of amenity spaces and apartments across the development. Organise and support resident events to help build a strong community environment. Engage with residents and assist with resident-led initiatives and activities. Respond to rental enquiries and support viewings and property tours. Support the leasing process including applicant vetting and offer progression. Maintain accurate marketing listings and ensure property portals remain updated. Manage amenity space bookings and resident services. Support resident communication across multiple channels including digital platforms. Coordinate contractor appointments and maintenance requests reported by residents. Support check-in and check-out processes and mid-term inspections. Assist with arrears monitoring and reporting where required. Work alongside the Resident Services Manager to ensure health and safety standards are maintained. Skills and experience To be successful as a Resident Services Assistant, candidates should demonstrate strong customer service skills and the ability to build relationships with residents. Key requirements include: Working knowledge of customer service within residential, hospitality, retail or student accommodation environments. Strong communication and interpersonal skills. A proactive and organised approach to tasks. Confidence engaging with residents, visitors and contractors. Good written communication and administrative skills. IT literacy with confidence using systems and social media platforms. Experience conducting property viewings is beneficial. Salary and Shift Salary of £30,000 per annum. 4 on 4 off shift pattern. Full-time position based on-site at the development. If you are interested in this Resident Services Assistant opportunity, apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
18/09/2026
Full time
Resident Experience Assistant Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building. The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development. The organisation Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences. The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors. The role / responsibilities The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building Responsibilities will include: Deliver front of house services and act as the first point of contact for residents and visitors. Maintain the presentation of amenity spaces and apartments across the development. Organise and support resident events to help build a strong community environment. Engage with residents and assist with resident-led initiatives and activities. Respond to rental enquiries and support viewings and property tours. Support the leasing process including applicant vetting and offer progression. Maintain accurate marketing listings and ensure property portals remain updated. Manage amenity space bookings and resident services. Support resident communication across multiple channels including digital platforms. Coordinate contractor appointments and maintenance requests reported by residents. Support check-in and check-out processes and mid-term inspections. Assist with arrears monitoring and reporting where required. Work alongside the Resident Services Manager to ensure health and safety standards are maintained. Skills and experience To be successful as a Resident Services Assistant, candidates should demonstrate strong customer service skills and the ability to build relationships with residents. Key requirements include: Working knowledge of customer service within residential, hospitality, retail or student accommodation environments. Strong communication and interpersonal skills. A proactive and organised approach to tasks. Confidence engaging with residents, visitors and contractors. Good written communication and administrative skills. IT literacy with confidence using systems and social media platforms. Experience conducting property viewings is beneficial. Salary and Shift Salary of £30,000 per annum. 4 on 4 off shift pattern. Full-time position based on-site at the development. If you are interested in this Resident Services Assistant opportunity, apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Leasing Associate Are you passionate about customer service, sales, and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for an enthusiastic and driven Leasing Associate to join this busy property company on a temporary basis. In this exciting role, you'll be at the heart of the resident journey, helping prospective residents find their perfect home while ensuring existing residents receive outstanding service every day. As the first point of contact for residents, visitors, and prospective customers, you'll combine your sales expertise with exceptional hospitality and relationship-building skills to create a seamless living experience that exceeds expectations. Duties Conduct property viewings and showcase apartments and amenities. Engage with enquiries via phone, email, webchat, and in person. Convert leads into appointments, bookings, and successful leases. Follow up on applications, documentation, contracts, and payments. Support occupancy targets through proactive sales activity and relationship management. Provide a warm, professional, and welcoming front-of-house service. Build strong relationships with residents and becoming a trusted point of contact. Support resident events, activities, and community engagement initiatives. Assist with move-ins, move-outs, apartment visits, and day-to-day resident support. Resolve queries and complaints positively and efficiently. Maintain accurate records and updating leasing and resident systems. Coordinate maintenance requests and administrative tasks. Ensure community spaces, show apartments, and leasing materials are always presentation ready. Manage deliveries, parcels, visitor access, and contractor screening. Support health and safety compliance across the community. The ideal candidate will have: Experience in a customer-facing sales role within hospitality, accommodation, leisure, membership, reservations, or a similar environment. A proven ability to achieve sales targets and influence positive outcomes. Outstanding customer service skills with a passion for exceeding expectations. Excellent organisational skills and the ability to multitask in a busy environment. Strong written and verbal communication skills. Confidence using Microsoft Office, including Word, Excel, and Outlook. A proactive, positive, and solutions-focused approach. Strong attention to detail and pride in personal presentation. The ability to build relationships with people from a wide range of backgrounds and cultures. A collaborative mindset and willingness to support colleagues and other communities when needed. If you're energetic, customer-focused, and motivated by delivering exceptional experiences while achieving sales success, we'd love to hear from you.
16/09/2026
Seasonal
Leasing Associate Are you passionate about customer service, sales, and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for an enthusiastic and driven Leasing Associate to join this busy property company on a temporary basis. In this exciting role, you'll be at the heart of the resident journey, helping prospective residents find their perfect home while ensuring existing residents receive outstanding service every day. As the first point of contact for residents, visitors, and prospective customers, you'll combine your sales expertise with exceptional hospitality and relationship-building skills to create a seamless living experience that exceeds expectations. Duties Conduct property viewings and showcase apartments and amenities. Engage with enquiries via phone, email, webchat, and in person. Convert leads into appointments, bookings, and successful leases. Follow up on applications, documentation, contracts, and payments. Support occupancy targets through proactive sales activity and relationship management. Provide a warm, professional, and welcoming front-of-house service. Build strong relationships with residents and becoming a trusted point of contact. Support resident events, activities, and community engagement initiatives. Assist with move-ins, move-outs, apartment visits, and day-to-day resident support. Resolve queries and complaints positively and efficiently. Maintain accurate records and updating leasing and resident systems. Coordinate maintenance requests and administrative tasks. Ensure community spaces, show apartments, and leasing materials are always presentation ready. Manage deliveries, parcels, visitor access, and contractor screening. Support health and safety compliance across the community. The ideal candidate will have: Experience in a customer-facing sales role within hospitality, accommodation, leisure, membership, reservations, or a similar environment. A proven ability to achieve sales targets and influence positive outcomes. Outstanding customer service skills with a passion for exceeding expectations. Excellent organisational skills and the ability to multitask in a busy environment. Strong written and verbal communication skills. Confidence using Microsoft Office, including Word, Excel, and Outlook. A proactive, positive, and solutions-focused approach. Strong attention to detail and pride in personal presentation. The ability to build relationships with people from a wide range of backgrounds and cultures. A collaborative mindset and willingness to support colleagues and other communities when needed. If you're energetic, customer-focused, and motivated by delivering exceptional experiences while achieving sales success, we'd love to hear from you.
Front Of House Property Admin £28,000 Cardiff A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Cardiff. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
14/09/2026
Full time
Front Of House Property Admin £28,000 Cardiff A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Cardiff. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Front Of House Property Admin £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Bristol. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
14/09/2026
Full time
Front Of House Property Admin £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Bristol. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Front Of House Property Admin £29,000 East London A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in East London. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
11/09/2026
Full time
Front Of House Property Admin £29,000 East London A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in East London. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Housing Advisor Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Advisor. 2-3 days in the office To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individual s needs and circumstances. To manage a complex and demanding case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation. To ensure that all housing options have been thoroughly explored to ensure best efforts to prevent homelessness. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 where prevention/relief is not possible and inform clients of their assessment outcome. Key Areas of Responsibility To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non-priority customers are directed to the appropriate part of the service. Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers. This is one of many vacancie s we are recruiting for please visit our website for more opportunities. To assess clients under Part VII of the Housing Act 1996 and recommend outcome for approval by the Homeless Assessment Manager To maintain and develop an excellent knowledge of housing options, homelessness law and practice and related fields including housing benefit and welfare rights Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self-serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council s Equal Opportunities Policy and to actively promote and uphold the Council s FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
09/09/2026
Contract
Housing Advisor Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Advisor. 2-3 days in the office To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individual s needs and circumstances. To manage a complex and demanding case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation. To ensure that all housing options have been thoroughly explored to ensure best efforts to prevent homelessness. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 where prevention/relief is not possible and inform clients of their assessment outcome. Key Areas of Responsibility To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non-priority customers are directed to the appropriate part of the service. Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers. This is one of many vacancie s we are recruiting for please visit our website for more opportunities. To assess clients under Part VII of the Housing Act 1996 and recommend outcome for approval by the Homeless Assessment Manager To maintain and develop an excellent knowledge of housing options, homelessness law and practice and related fields including housing benefit and welfare rights Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self-serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council s Equal Opportunities Policy and to actively promote and uphold the Council s FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Catch 22 are recruiting for a Building Host on behalf of a leading property management organisation. Based at Wythenshawe, this is a fantastic opportunity to join a professional and customer-focused team within a modern office environment. The successful candidate will be the face of the building, providing an exceptional experience for visitors and tenants while supporting the day-to-day operation of the site. Key Responsibilities Meet and greet visitors and tenants, providing a professional first impression. Manage reception duties including answering and transferring calls. Build positive relationships with tenants and deliver outstanding customer service. Carry out daily building and reception area checks, maintaining high presentation standards. Liaise with cleaning, maintenance and security teams. Assist with visitor management and tenant communications. Support the Building Manager with administration, filing and general office duties. Maintain tenant contact records and assist with building compliance activities, including fire tests and planned evacuations. Take ownership of the reception and lobby areas, ensuring they remain welcoming and well-presented at all times. Ideal Candidate Previous experience within reception, front of house, hospitality, retail or customer service. Passionate about delivering exceptional customer service. Professional, personable and confident communicator. Able to work independently and use initiative. Strong organisational skills and excellent attention to detail. Good working knowledge of Outlook, Word and Excel. A positive, proactive approach and willingness to go above and beyond for tenants and visitors. This is a permanent, full time role paying a salary of £28,000. Some flexibility may be needed for working hours. If interested in this position, please Apply or reach out to Laura on (url removed)
08/09/2026
Full time
Catch 22 are recruiting for a Building Host on behalf of a leading property management organisation. Based at Wythenshawe, this is a fantastic opportunity to join a professional and customer-focused team within a modern office environment. The successful candidate will be the face of the building, providing an exceptional experience for visitors and tenants while supporting the day-to-day operation of the site. Key Responsibilities Meet and greet visitors and tenants, providing a professional first impression. Manage reception duties including answering and transferring calls. Build positive relationships with tenants and deliver outstanding customer service. Carry out daily building and reception area checks, maintaining high presentation standards. Liaise with cleaning, maintenance and security teams. Assist with visitor management and tenant communications. Support the Building Manager with administration, filing and general office duties. Maintain tenant contact records and assist with building compliance activities, including fire tests and planned evacuations. Take ownership of the reception and lobby areas, ensuring they remain welcoming and well-presented at all times. Ideal Candidate Previous experience within reception, front of house, hospitality, retail or customer service. Passionate about delivering exceptional customer service. Professional, personable and confident communicator. Able to work independently and use initiative. Strong organisational skills and excellent attention to detail. Good working knowledge of Outlook, Word and Excel. A positive, proactive approach and willingness to go above and beyond for tenants and visitors. This is a permanent, full time role paying a salary of £28,000. Some flexibility may be needed for working hours. If interested in this position, please Apply or reach out to Laura on (url removed)
Key Responsibilities Conduct and attend property viewings , providing prospective tenants with a professional and welcoming experience. Act as a friendly and professional front-of-house representative , welcoming visitors and dealing with enquiries in person, over the phone and by email. Manage viewing appointments and coordinate access to properties with landlords, tenants and contractors. Drive to properties to conduct viewings, inspections and other lettings-related duties. Assist with the day-to-day administration of the lettings process, ensuring properties are marketed and managed efficiently. Respond promptly and professionally to tenant and landlord enquiries. Maintain accurate records of viewings, applicants and property information. Follow up with prospective tenants after viewings and provide feedback to the relevant team members. Assist with property marketing, including preparing listings and ensuring property details are accurate and up to date. Liaise with landlords, tenants, contractors and other members of the team to ensure a smooth lettings service. Support the wider lettings team with general administration and other duties as required.
04/09/2026
Full time
Key Responsibilities Conduct and attend property viewings , providing prospective tenants with a professional and welcoming experience. Act as a friendly and professional front-of-house representative , welcoming visitors and dealing with enquiries in person, over the phone and by email. Manage viewing appointments and coordinate access to properties with landlords, tenants and contractors. Drive to properties to conduct viewings, inspections and other lettings-related duties. Assist with the day-to-day administration of the lettings process, ensuring properties are marketed and managed efficiently. Respond promptly and professionally to tenant and landlord enquiries. Maintain accurate records of viewings, applicants and property information. Follow up with prospective tenants after viewings and provide feedback to the relevant team members. Assist with property marketing, including preparing listings and ensuring property details are accurate and up to date. Liaise with landlords, tenants, contractors and other members of the team to ensure a smooth lettings service. Support the wider lettings team with general administration and other duties as required.
