85 jobs found

Customer Resolution Officer Pay: 22.07 PAYE / 28.78 Umbrella Contract: Temporary (1 October to 1 April) Location: London, Barbican Estate Officer EC2Y Working Pattern: Hybrid The Role We are looking for an experienced Customer Resolution Officer to investigate and resolve complaints within a Repairs & Maintenance service. You'll manage complaints from start to finish, work closely with residents, contractors and internal teams, and help drive service improvements through customer feedback and complaint analysis. Key Responsibilities Investigate Stage 1 complaints relating to repairs, maintenance and service delivery. Engage with residents to understand concerns and provide updates. Gather and review evidence including repair records, inspections and contractor information. Produce clear, professional and empathetic complaint responses. Recommend remedies, compensation and service improvements where appropriate. Track actions and ensure agreed outcomes are completed. Support Housing Ombudsman enquiries, FOI requests and Member enquiries. Monitor complaint trends and identify opportunities to improve services. Work with contractors and operational teams to resolve issues and improve performance. About You Essential: Experience handling complaints within housing, repairs, maintenance or property services. Strong investigation and case management skills. Excellent written and verbal communication skills. Ability to analyse information and identify root causes. Knowledge of the Housing Ombudsman Complaint Handling Code. Ability to manage multiple priorities and meet deadlines. Desirable: Experience using CRM or case management systems. Knowledge of housing legislation and FOI processes. Experience supporting Housing Ombudsman investigations. Experience producing reports and performance data. To apply for this Customer Resolution Officer position, please submit your CV detailing your relevant experience.

Resident Liaison Officer (RLO) Temp - perm Property Services Location: North West, with regular travel across the region Salary: 30,000 per annum + Car Allowance Start Date: November 2026 Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Customer Liaison Officer to join their team on a long-term project across the North West. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Retro-fit experience would be beneficial How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West

Assistant Site Manager Location: Coleshill / East Birmingham and surrounding areas Salary: £40,000 £42,000 per annum, depending on experience Company Car or Car Allowance: Provided Start Date: ASAP Job Type: Full-time The Opportunity We are currently looking for an Assistant Site Manager to join our team, covering East Birmingham, Coleshill and the surrounding areas . This is a great opportunity for someone looking to take the next step in their career away from working on the tools , or for an experienced Resident Liaison Officer (RLO) looking to progress into a more site-focused management role. The successful candidate will ideally have experience working within social housing, housing refurbishment, construction, or a similar environment , with strong communication and organisational skills. The Role Working alongside the Site Manager and wider project team, you will assist with the day-to-day management and coordination of programmes, helping to ensure works are delivered safely, efficiently and within agreed timescales. Projects may include: Kitchen and bathroom upgrades Roofing programmes Window replacement programmes PV/solar upgrades General planned maintenance and refurbishment works You will also play an important role in liaising with clients, residents and tenants , ensuring they are kept informed throughout the works and receive clear information and updates regarding programmes and timescales. Key Responsibilities Assist with the management and coordination of refurbishment programmes Monitor progress to help ensure works are completed within agreed timescales Liaise with clients, residents, tenants and contractors Provide regular updates on programme progress and upcoming works Help resolve issues and queries throughout the programme Support the Site Manager with the day-to-day running of projects Assist in maintaining high standards of quality, health and safety Help coordinate operatives and subcontractors where required Maintain accurate records and programme information About You We are particularly interested in speaking to candidates who have: Experience within social housing, planned maintenance, refurbishment or a similar sector Previous experience as an RLO, Site Supervisor, Assistant Site Manager or similar Excellent communication and people skills Strong organisational and time-management abilities The confidence to communicate with tenants, clients and contractors A proactive approach and the ability to work effectively as part of a team A genuine desire to develop and progress within site management You don't necessarily need to have extensive Site Management experience. If you're currently working in an RLO, supervisory or similar role and are ready to take the next step, we'd like to hear from you. What We Offer £40,000 £42,000 starting salary Company car or car allowance Opportunities for career progression and development The opportunity to step into a Site Management position and develop your experience Long-term opportunities within a growing business Immediate start available If you're looking for an opportunity to progress your career within social housing and refurbishment , and you're ready to take the next step, we'd be keen to hear from you. Apply now for immediate consideration.

Housing Complaints Officer - Stage 1 Pay: 22.07 PAYE / 28.78 Umbrella Contract: Temporary (1 October to 1 April) Location: London, Barbican Estate Officer EC2Y Working Pattern: Hybrid The Role We are looking for an experienced Housing Complaints Officer - Stage 1 to investigate and resolve complaints within a Repairs & Maintenance service. You'll manage complaints from start to finish, work closely with residents, contractors and internal teams, and help drive service improvements through customer feedback and complaint analysis. Key Responsibilities Investigate Stage 1 complaints relating to repairs, maintenance and service delivery. Engage with residents to understand concerns and provide updates. Gather and review evidence including repair records, inspections and contractor information. Produce clear, professional and empathetic complaint responses. Recommend remedies, compensation and service improvements where appropriate. Track actions and ensure agreed outcomes are completed. Support Housing Ombudsman enquiries, FOI requests and Member enquiries. Monitor complaint trends and identify opportunities to improve services. Work with contractors and operational teams to resolve issues and improve performance. About You Essential: Experience handling complaints within housing, repairs, maintenance or property services. Strong investigation and case management skills. Excellent written and verbal communication skills. Ability to analyse information and identify root causes. Knowledge of the Housing Ombudsman Complaint Handling Code. Ability to manage multiple priorities and meet deadlines. To apply for this Customer Resolution Officer position, please submit your CV detailing your relevant experience.

Mobile Caretaker 25,950pa ( 10,169.59 prorate) Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK - Covering multiple sites Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day. Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Resident Liaison Officer Location: Sheffield Contract: Temporary Rate: 21.41 per hour The Role We are looking for an experienced Resident Liaison Officer to support residents throughout housing maintenance and refurbishment works in Sheffield. Key Responsibilities Act as the main point of contact for residents throughout works. Keep residents informed about upcoming works, access requirements and timescales. Arrange appointments and manage resident access. Deal with queries, concerns and complaints professionally. Liaise with contractors, site teams and housing management. Carry out resident visits and provide regular updates. Maintain accurate records and ensure resident issues are followed up. Requirements Previous experience as a Resident Liaison Officer or similar role. Experience within social housing, repairs, maintenance or refurbishment . Strong communication and customer service skills. Confident dealing with residents and contractors. Good organisational and administration skills. Package 21.41 per hour Temporary position Sheffield Immediate/ongoing opportunity

Social Value Officer Westminster, London, Up to £55,000 per annum + Excellent Benefits Fixed Term Contract until 31/08/2027 40 hours per week: Monday to Friday, 08:30 - 17:00, half hour lunch We are looking to recruit a Social Value Officer to join our Social Value Team in Westminster. About the Role Within this role, you ll be responsible for maintaining a network of external stakeholders and community partners, to include training providers, residents and public sector contacts, whilst ensuring social value commitments are delivered, as outlined, meeting required deadlines and quality. My will have full responsibility for the reporting of social value using Social Value Portal and HACT while also completing case studies, social media and production of newsletters, you ll have responsibility for our apprentice training programme, being the lead point of contact for schools, colleges and other provisions for coordinating work experience placements, careers evenings, mock interviews, site visits and mentoring. About you You will have a strong background in social housing and social value delivery, with proven experience of achieving targets and delivering successful outcomes against KPI specifications. You will have experience across a range of social value initiatives, including employment opportunities, pre-apprenticeships, apprenticeships, schools and colleges engagement, community volunteering, resident training, and supply chain engagement. You will be highly organised with excellent project management skills and the ability to manage multiple priorities effectively. Strong written English is essential, including the ability to produce professional correspondence and respond to complaints clearly and confidently. You will also possess good IT skills and be comfortable using a variety of computer systems and software. As an effective communicator, you will be able to build positive relationships and adapt your approach when engaging with stakeholders at all levels. You will be passionate about delivering excellent services, committed to achieving positive outcomes for customers, and dedicated to maintaining high standards of customer satisfaction. This role is office-based, so you must be able to work from our main office in Maida Vale with no hybrid working arrangement. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Position: Supervisor - Planned Works Location: West London Contract: Temp to perm Salary: 49500 + company van, fuel card and excellent benefits We are currently looking for a Planned Works Supervisor to join our client, a housing association based in West London. Role Overview: To manage and coordinate major works across the housing stock, ensuring that work is completed safely, on time and to specification Duties include: Conduct inspections to ensure that all health and safety, compliance, and quality standards are met. Allocate jobs to in-house teams or external contractors, monitor performance, and ensure adherence to service level agreements. Ensure all works comply with health and safety regulations, including asbestos awareness and risk assessments. Liaise with tenants, housing officers, lettings teams, and contractors to coordinate smooth handovers and effective communication. Identify opportunities to improve processes, reduce costs, and improve turnaround times without compromising quality. You Will Need: Experience in supervising or managing planned/major works projects or repairs work in a social housing or property maintenance environment. Valid UK driving licence. Good knowledge of building maintenance and relevant trades. Understanding of health and safety, building regulations, and compliance standards. Strong organisation, communication, and IT skills. Ability to manage multiple projects and meet deadlines under pressure. To Apply Click apply now to submit you application for this role

AKF(UK) JOB DESCRIPTION 1. JOB TITLE Facilities and Operations Manager 2. REPORTING RELATIONSHIPS JOB TITLE FOR 2.1 REPORTS DIRECTLY TO Head of Kings Cross Properties Strategic direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management. 2.2 REPORTS INDIRECTLY TO AKF(UK) Property Committee Reporting on financial results, compliance, company law, charities legislation. 2.3 DIRECT REPORTS Facilities and Maintenance Assistant Manager Facilities and Maintenance Officer x 3 Strategic & Operational direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management. 3. JOB PURPOSE In the heart of London's Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK . This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors. 1. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works. The Facilities and Operations Manager will be a natural people person who leads with warmth, fairness and consistency, builds strong relationships across the team and the wider building, and is confident in managing day-to-day people situations with empathy, sound judgment and a balanced approach. This is an office-based role, Monday to Friday, 8 hours per day (including a 1-hour unpaid break), to be worked flexibly within the hours of 8am and 6pm. Whilst weekend work is rare, there may be occasional requirements to attend site outside of normal working hours. The postholder will also be required to be on call for out of hours emergencies. 4. KEY RESPONSIBILITIES 4.1 AKC Building Operations Oversee and manage the teams responsible for the reception, security and cleaning. To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each 'hard' and 'soft' FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided. To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first. To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan. To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required. To act on defects highlighted in suppliers' reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety. To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks. To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available. To receive, review, store and respond to suppliers' reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation. To maintain and review equipment asset registers and update accordingly. Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out. To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC. Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security. To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times. Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects. Support the relationships with the tenants of the AKC retail units. Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped. Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC Liaise with other building managers on the KX Estate and maintain good neighbourly relations. Respond to emergency situations or other urgent issues involving AKC. 4.2 AKC Building Administration To prepare an annual operational plan and budget for the AKC building management team. To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times. To lead any supplier procurement processes related to building management. Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure. To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes. To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money. Manage and maintain the SLA standards, KPIs and targets for the AKC building management team. To own the AKC building management risk register ensuring that it is up to date at all times. To attend the AKF(UK) Property Committee meetings Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours. To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan 4.3 AKC Events To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality. To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently. 4.4 People Management Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness. Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours. Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK)'s staff performance management procedures. Identify staff with potential for advancement and, as part of succession planning, contribute to their development. Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives. Carry out any other duties as assigned by the Head of Kings Cross Properties. 5. QUALIFICATIONS, EXPERIENCE, SKILLS, KNOWLEDGE, ATTRIBUTES & BEHAVIOURS 5.1 Qualifications A degree in Facilities Management or similar qualification would be an advantage. 5.2 Experience Experience of staff management Experience of managing third-party contractors Experience in managing complex mechanical, electrical and plumbing systems Experience of managing planned preventative maintenance for hard and soft services Experience of working in a complex, multi-stakeholder environment . click apply for full job details

Project Coordinator / Resident Liaison Officer 28,000 - 33,000 + Excellent Benefits Welwyn Garden City, AL8 6AE Permanent, Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We have an excellent opportunity for a Project Coordinator / Resident Liaison Officer to join our Planned team, with projects in Welwyn Hatfield, Epping and Basildon. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK. The Role As Project Coordinator / Resident Liaison Officer, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with residents, Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for residents, clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves property visits, maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent customer service, administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with residents, clients, subcontractors and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is an office / site based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.

Position: Void Supervisor Location: West London Contract: Temp We are currently looking for a Voids Supervisor to join our client, a housing association based in West London. Role Overview: To manage and coordinate void property works within the patch, ensuring that empty properties are turned around quickly, safely, and to a high standard in preparation for new tenancies. The Voids Supervisor plays a key role in reducing re-let times and maintaining property standards across the housing stock. Responsibilities: Coordinate and supervise all void works, ensuring that properties are made ready for re-letting within target timescales and budget. Conduct pre-void and post-void inspections to determine the scope of work required. Ensure that all health and safety, compliance, and quality standards are met. Allocate jobs to in-house teams or external contractors, monitor performance, and ensure adherence to service level agreements. Carry out inspections during and after works to ensure quality and specification standards are achieved. Ensure all void works comply with health and safety regulations, including asbestos awareness and risk assessments. Liaise with tenants, housing officers, lettings teams, and contractors to coordinate smooth handovers and effective communication. Identify opportunities to improve processes, reduce costs, and improve turnaround times without compromising quality. You Will Need: Experience in supervising or managing void or repairs work in a social housing or property maintenance environment. Valid UK driving licence. Good knowledge of building maintenance and relevant trades. Understanding of health and safety, building regulations, and compliance standards. Strong organisation, communication, and IT skills. Ability to manage multiple projects and meet deadlines under pressure. To Apply Click apply now to submit you application for this role

Repairs Officer North Northamptonshire Council 3-Month Initial Contract 37 Hours Per Week Inside IR35 North Northamptonshire Council is seeking an experienced Repairs Officer to support the delivery of a responsive repairs and maintenance service across its housing portfolio. Working within the Repairs & Maintenance Team, you will oversee day-to-day repairs operations, supervise trades operatives and contractors, carry out pre and post inspections, and ensure works are completed safely, efficiently, and in line with statutory requirements. You will play a key role in managing performance, maintaining compliance, and delivering excellent customer service. Key Responsibilities Manage responsive repairs, voids, planned maintenance, and compliance-related works. Supervise in-house trades teams and external contractors. Undertake pre and post inspections and maintain accurate records. Prepare specifications, reports, and tender documentation. Monitor contractor performance, budgets, and service delivery. Ensure compliance with health and safety, asbestos, gas, electrical, and environmental legislation. Support staff management, development, and performance monitoring. Requirements Experience within repairs, maintenance, housing, or construction services. Knowledge of responsive repairs, void management, and contractor supervision. Understanding of health and safety legislation and compliance requirements. Experience managing operational teams and workloads. Strong communication, organisational, and IT skills. Full UK driving licence and access to a vehicle. Desirable Local authority or social housing experience. Experience with disrepair claims and contract management. Budget management experience. Technical qualifications related to building maintenance, gas, electrical, or asbestos works.

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Inspection Officer to join their Housing team. Location: Croydon Contract: Temporary Hours: Full Time, Monday to Friday Rate: TBC This is an excellent opportunity for a housing professional with experience in property inspections, repairs, maintenance, and disrepair management to help ensure temporary accommodation meets the required standards and remains safe, compliant, and fit for occupation. The Role As a Housing Inspection Officer, you will be responsible for carrying out inspections of temporary accommodation properties, identifying repair and maintenance issues, monitoring accommodation standards, and ensuring providers deliver high-quality housing services. You will play a key role in supporting the council's obligations around property condition, compliance, and resident safety. Key Responsibilities Conduct routine and responsive inspections of temporary accommodation properties. Identify repair, maintenance, and refurbishment requirements and monitor corrective actions. Carry out stock condition inspections to assess building elements, fixtures, fittings, and essential services. Investigate and monitor property disrepair issues, ensuring cases are progressed within agreed timescales. Liaise with accommodation providers, landlords, contractors, and internal stakeholders to ensure repairs are completed to the required standard. Support the management of legal disrepair claims and work closely with relevant teams to minimise risk to the council. Carry out follow-up inspections to verify the quality and completion of repair works. Maintain accurate inspection records, reports, and photographic evidence. Monitor provider performance and contribute to service improvements. About You To be successful in this role, you will have: Experience conducting property or housing inspections. Knowledge of repairs, maintenance, housing standards, and building defects. Experience managing disrepair issues and property-related complaints. Strong report writing and record-keeping skills. Excellent communication and stakeholder management abilities. The ability to work independently and manage a varied workload. Local authority or social housing experience would be advantageous. Apply If you have experience in housing inspections, property maintenance, building surveying, or housing standards and are looking for your next interim opportunity within a Local Authority, we would like to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Assistant to help us achieve our goals. Joining us at Caddington Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays (this will be on a pro-rota basis) Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Caddington Grove Caddington Grove is a luxurious care home in Dunstable, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

Customer Resolution Officer - Part Time Pay: 14.76 PAYE or 19.40 Umbrella per hour Job Type: Temporary Contract (Initial 3 Months) Location: Northfleet, Kent (Office Based) Hours: Part time - 3 days per week (Wednesday to Friday) The Role We're looking for a friendly and organised Customer Resolution Officer to support the Housing and Maintenance team. You'll be the key point of contact for residents, helping to manage repairs, appointments and customer enquiries. Key Responsibilities Log repairs and update records using a CRM system. Book inspections and repair appointments. Liaise with residents and contractors to track repair progress. Keep residents informed throughout the repairs process. Monitor damp and mould cases and maintain accurate records. Carry out customer satisfaction surveys. Provide administrative support to Housing, Repairs and Estate Services teams. Deliver excellent customer service at all times. About You Previous administration and customer service experience within housing or local authority (desirable) Strong communication and organisational skills. Confident using Microsoft Office, particularly Excel. Experience using CRM systems is desirable. Able to work independently and use your initiative. Attention to detail and strong data entry skills. Housing, repairs or property sector experience is beneficial. To apply for the Customer Resolution Officer position, please submit your CV detailing your relevant experience.

Job Title: Site Administration and Technical Officer - Home Improvements Location: Dudley Contract: Temporary, 3months Start Date: ASAP Rate: 18.35 - 21.65 per hour (PAYE) Job Summary The Technical Officer will provide technical and administrative support within the Home Improvement Team. The role is responsible for the preparation and issue of works orders, contract variations, and completion certificates to support the efficient delivery of home improvement and maintenance works. Acting as a key point of contact, the postholder will liaise with tenants, contractors, and colleagues across the service to coordinate works, provide updates, resolve queries, and ensure a high standard of customer service. The Technical Officer will maintain accurate records, monitor the progress of works through to completion, and support the effective administration of contracts and improvement programmes, ensuring compliance with relevant procedures and service standards. This role does not include the processing or authorisation of contractor payments. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: 16.63- 18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records and ensuring queries or concerns are handled professionally throughout the customer journey. Your Responsibilities: Act as a key point of contact for residents throughout planned works and energy efficiency installations. Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity. Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams. Maintain accurate resident records and ensure systems are updated with relevant information. Support vulnerable residents and those with accessibility or additional communication requirements. Respond to resident queries, concerns and complaints professionally and sensitively. Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing. Explain technical information to residents in a clear and easy-to-understand way. Identify and escalate operational or customer issues where appropriate. Support project reporting and provide accurate updates to internal stakeholders. Attend project and construction sites when required. Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance. What We're Looking For: Strong administration, coordination and organisational skills. Excellent attention to detail and the ability to maintain accurate records. Strong customer service and resident communication skills. Confidence dealing with queries, complaints and challenging conversations professionally. The ability to manage multiple residents, appointments and priorities at the same time. A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements. Confidence communicating with contractors, Housing Associations, site teams and internal stakeholders. The ability to work independently and manage your own workload effectively. Comfortable attending construction or project sites when required. Experience/Qualifications Required: Previous experience within resident liaison, customer service, housing administration, community engagement or project administration. Experience managing records, coordinating appointments and maintaining accurate information. Previous experience communicating directly with residents or customers. Full UK driving licence. CSCS card. Experience working with vulnerable residents or customers requiring accessible communication. An understanding of site-based operations or construction environments. Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit or energy efficiency would be particularly beneficial. Previous experience working with Housing Associations, Local Authorities or Advice Centres would be advantageous. Knowledge of retrofit, green energy, BEIS or Local Authority schemes would be beneficial but is not essential. Company information: This contract vacancy is being advertised by Rullion Ltd. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDOT-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

An exciting opportunity has arisen for a Site Officer to join a thriving primary school in Thetford. The school is committed to high standards, strong values and creating an environment where every child can feel safe, supported and able to thrive. The Role As Site Officer, you will play an important role in ensuring the school site, buildings and facilities are maintained to a safe and high standard. You will work closely with the wider school team, helping to ensure the site operates effectively and provides a welcoming environment for pupils, staff and visitors. Responsibilities include but are not limited to: Unlocking the site Check the heating / water works on arrival Gritting pathways in adverse weather Sweeping leaves General maintenance changing light bulbs, fixing door handles, etc Put bins out Help unload deliveries and put in the stockroom Update the computer system with site checks Monday to Friday 7am to 3:25pm (1 hour lunch) 37 hours per week About You The successful candidate will have: Previous experience in a maintenance or site-based role A relevant technical or vocational qualification is desirable Excellent organisational and time management skills Confidence using IT systems and software Knowledge of Health & Safety legislation and compliance is desirable A proactive and practical approach to maintaining a safe and well-presented environment A strong commitment to safeguarding and the wellbeing of children Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!