Customer Compliants Advisor

Customer Insight Advisor - Interim (3 Months)
Hybrid - Seaham
18.24 per hour PAYE
3-Month Interim Contract

We're recruiting for a Customer Insight Advisor to join a social housing organisation on an interim basis. This role focuses on complaint investigation, customer resolution, insight reporting and driving service improvements across the business.

Key Responsibilities of the Customer Insight Advisor include:

• Manage and investigate Stage 1 customer complaints from receipt through to resolution.
• Prepare clear, accurate and customer-focused complaint responses.
• Work closely with internal teams and contractors to achieve timely resolutions.
• Recommend compensation and remedies where appropriate.
• Analyse complaint trends and produce performance insights to support continuous improvement
• Support Housing Ombudsman case preparation and complaints service development.

The successful Customer Insight Advisor will have:

• Previous experience in a customer-focused, complaints handling or administrative role.

• Strong investigation, problem-solving and communication skills.
• Experience working to deadlines and handling challenging conversations.
• Good knowledge of Microsoft Office and case management systems.
• Social housing and Housing Ombudsman knowledge would be advantageous. This is an excellent opportunity for an experienced complaints or customer service professional looking to make an immediate impact within a housing organisation

Please contact Chrissie in the Derby office for more information.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.