Income Officer- Social Housing

Income Officer- Liverpool City Centre Hybrid Working Initial 6-Month Contract

Your new company
Hays are proud to be working in partnership with a leading housing organisation to recruit an experienced Income Officer on an initial 6-month fixed-term contract. Based from Liverpool City Centre HQ this role offers a fantastic opportunity to join a high-performing income team with the potential for contract extension and future opportunities.

Your New Role

As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Managing your own caseload, you will take ownership of rent arrears cases from early intervention through to legal action where required, ensuring a customer-focused and proactive approach throughout.

Key responsibilities will include:

• Managing rent arrears and negotiating affordable repayment agreements.
• Supporting customers with income maximisation and welfare benefit-related queries.
• Conducting home visits and engaging directly with customers across the local area.
• Working in partnership with internal teams and external agencies to sustain tenancies and prevent eviction.
• Taking appropriate recovery action, including preparing cases for court where necessary.
• Maintaining accurate records and ensuring compliance with policies and procedures.
• Contributing towards team performance targets and service improvements.

What You'll Need to Succeed

To be considered for this role, you will have:

• Previous experience in income management, rent recovery, debt collection or a similar housing-related role.
• Experience of managing a caseload and working towards performance targets.
• Strong communication, negotiation and customer service skills.
• Knowledge of welfare benefits and tenancy sustainment principles.
• The ability to work independently and effectively manage competing priorities.

What You'll Get in Return

• Initial 6-month contract through Hays
• PAYE premium 20.88 or Umbrella 22.92
• Weekly pay
• Hybrid working
• Liverpool City Centre office location
• Opportunity to gain experience within a reputable housing organisation
• Potential for contract extension and access to further opportunities through Hays
• Dedicated consultant support throughout your assignment

What You Need to Do Now

If you're interested in this opportunity, click Apply Now to submit your CV or contact the Hays Housing team and ask for Lauren for a confidential discussion regarding your next career move.
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