Randstad Construction & Property
Rushden, Northamptonshire
Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
27/06/2026
Full time
Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression
26/06/2026
Full time
Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression
Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.
26/06/2026
Full time
Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.
The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from 31,500 to 38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.
26/06/2026
Full time
The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from 31,500 to 38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Rochdale Salary: 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Rochdale . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Longsight
25/06/2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Rochdale Salary: 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Rochdale . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Longsight
Roofing Contracts Manager Social Housing London & Home Counties Up to £65,000 Company Car 1 Day per Week in Basildon Office Site-Based Role Immediate Start Available We are currently recruiting for an experienced Roofing Contracts Manager on behalf of a growing specialist contractor delivering roofing and refurbishment works across the social housing sector. This is a fantastic opportunity to join an established business with a strong pipeline of work for major housing providers including Hyde Housing and MTVH, overseeing multiple flat and pitched roofing schemes across London and the Home Counties. Projects are typically valued between £200k - £500k and consist of planned roofing refurbishment works to occupied social housing properties. The Role Reporting to the Operations Director, you will be responsible for the successful delivery of multiple roofing contracts, ensuring works are completed safely, on programme, within budget and to the highest quality standards. You'll oversee Site Managers, Resident Liaison Officers and roofing operatives, acting as the key link between clients, operational teams and subcontractors. Current Project Locations Hemel Hempstead Stockwell Lewisham Wandsworth Various locations across the Home Counties Key Responsibilities Managing multiple flat and pitched roofing projects simultaneously Overseeing site teams including Site Managers, Resident Liaison Officers and roofing operatives Ensuring compliance with Health & Safety legislation and company procedures Driving quality assurance standards and carrying out site inspections Monitoring project programmes and ensuring delivery targets are achieved Managing client relationships and attending progress meetings Supporting commercial teams with variations and contract administration Coordinating labour, materials and subcontractors across projects Ensuring resident-facing works are delivered with minimal disruption Producing operational reports and project updates for senior management About You We're keen to speak with candidates who have: Proven experience as a Contracts Manager within roofing, external refurbishment or social housing planned works Strong knowledge of flat and pitched roofing systems Experience delivering projects within occupied social housing environments Excellent understanding of Health & Safety and quality management processes Experience managing multiple live projects and operational teams Strong client-facing and stakeholder management skills Full UK Driving Licence Desirable SMSTS CSCS Black Card First Aid Asbestos Awareness Experience working with housing associations and local authority clients Package Salary up to £65,000 Company Car Long-term secured workload Major social housing framework contracts Immediate start available Opportunity to join a growing and ambitious contractor If you have a strong roofing background and experience managing social housing refurbishment projects, we'd love to hear from you.
23/06/2026
Full time
Roofing Contracts Manager Social Housing London & Home Counties Up to £65,000 Company Car 1 Day per Week in Basildon Office Site-Based Role Immediate Start Available We are currently recruiting for an experienced Roofing Contracts Manager on behalf of a growing specialist contractor delivering roofing and refurbishment works across the social housing sector. This is a fantastic opportunity to join an established business with a strong pipeline of work for major housing providers including Hyde Housing and MTVH, overseeing multiple flat and pitched roofing schemes across London and the Home Counties. Projects are typically valued between £200k - £500k and consist of planned roofing refurbishment works to occupied social housing properties. The Role Reporting to the Operations Director, you will be responsible for the successful delivery of multiple roofing contracts, ensuring works are completed safely, on programme, within budget and to the highest quality standards. You'll oversee Site Managers, Resident Liaison Officers and roofing operatives, acting as the key link between clients, operational teams and subcontractors. Current Project Locations Hemel Hempstead Stockwell Lewisham Wandsworth Various locations across the Home Counties Key Responsibilities Managing multiple flat and pitched roofing projects simultaneously Overseeing site teams including Site Managers, Resident Liaison Officers and roofing operatives Ensuring compliance with Health & Safety legislation and company procedures Driving quality assurance standards and carrying out site inspections Monitoring project programmes and ensuring delivery targets are achieved Managing client relationships and attending progress meetings Supporting commercial teams with variations and contract administration Coordinating labour, materials and subcontractors across projects Ensuring resident-facing works are delivered with minimal disruption Producing operational reports and project updates for senior management About You We're keen to speak with candidates who have: Proven experience as a Contracts Manager within roofing, external refurbishment or social housing planned works Strong knowledge of flat and pitched roofing systems Experience delivering projects within occupied social housing environments Excellent understanding of Health & Safety and quality management processes Experience managing multiple live projects and operational teams Strong client-facing and stakeholder management skills Full UK Driving Licence Desirable SMSTS CSCS Black Card First Aid Asbestos Awareness Experience working with housing associations and local authority clients Package Salary up to £65,000 Company Car Long-term secured workload Major social housing framework contracts Immediate start available Opportunity to join a growing and ambitious contractor If you have a strong roofing background and experience managing social housing refurbishment projects, we'd love to hear from you.
Hays Construction and Property
Northampton, Northamptonshire
Your new companyYou will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new roleAs a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeedTo excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
23/06/2026
Seasonal
Your new companyYou will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new roleAs a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeedTo excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Construction and Property
Peterborough, Cambridgeshire
Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
23/06/2026
Seasonal
Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
23/06/2026
Seasonal
Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Opportunity Our client is a leading contractor within the social housing refurbishment sector, delivering planned maintenance, retrofit, decarbonisation, and regeneration projects for housing associations and local authorities across the UK. Due to continued growth, they are seeking an experienced Tenant Liaison Manager to lead resident engagement across a portfolio of occupied social housing refurbishment projects. This is a senior customer-focused role requiring someone who can balance resident satisfaction, client expectations, and operational delivery while managing a team of Tenant Liaison Officers. This position offers the opportunity to play a key role in ensuring projects are delivered with minimal disruption to residents while maintaining excellent customer satisfaction scores and contractual KPI performance. Key Responsibilities Manage and develop a team of Tenant Liaison Officers across multiple contracts. Act as the primary point of contact for client representatives regarding resident engagement and customer service performance. Develop and implement resident communication strategies for refurbishment programmes. Monitor and improve customer satisfaction, complaints management, and resident feedback processes. Support operational teams in maintaining strong relationships with residents throughout project delivery. Ensure vulnerable residents are identified and supported appropriately. Produce performance reports covering KPIs, customer satisfaction metrics, complaints, and social value initiatives. Lead resident consultations, community engagement events, and stakeholder meetings. Drive continuous improvement in customer experience and service delivery. Candidate Requirements We are particularly interested in speaking with candidates who have: Previous experience as a Tenant Liaison Manager, Resident Liaison Manager, Customer Experience Manager, or similar role within social housing. Strong understanding of planned maintenance, refurbishment, retrofit, decarbonisation, or regeneration programmes. Experience managing customer-facing teams and delivering high levels of resident satisfaction. Proven ability to manage complaints and resolve complex resident issues. Excellent communication and stakeholder management skills. Experience working directly with housing associations, local authorities, or principal contractors. Strong reporting and performance management capabilities. Full UK driving licence. What's on Offer? Competitive salary package. Car allowance/company vehicle. Pension scheme. Career progression opportunities within a growing business. Long-term pipeline of secured social housing contracts. Supportive and collaborative leadership team. Ideal Candidate The ideal candidate will be a confident people manager who understands the unique challenges of delivering refurbishment works in occupied homes. They will have a track record of improving customer satisfaction, managing resident-facing teams, and building strong client relationships within the social housing sector. Experience working for a main contractor delivering planned works programmes would be highly advantageous.
22/06/2026
Full time
The Opportunity Our client is a leading contractor within the social housing refurbishment sector, delivering planned maintenance, retrofit, decarbonisation, and regeneration projects for housing associations and local authorities across the UK. Due to continued growth, they are seeking an experienced Tenant Liaison Manager to lead resident engagement across a portfolio of occupied social housing refurbishment projects. This is a senior customer-focused role requiring someone who can balance resident satisfaction, client expectations, and operational delivery while managing a team of Tenant Liaison Officers. This position offers the opportunity to play a key role in ensuring projects are delivered with minimal disruption to residents while maintaining excellent customer satisfaction scores and contractual KPI performance. Key Responsibilities Manage and develop a team of Tenant Liaison Officers across multiple contracts. Act as the primary point of contact for client representatives regarding resident engagement and customer service performance. Develop and implement resident communication strategies for refurbishment programmes. Monitor and improve customer satisfaction, complaints management, and resident feedback processes. Support operational teams in maintaining strong relationships with residents throughout project delivery. Ensure vulnerable residents are identified and supported appropriately. Produce performance reports covering KPIs, customer satisfaction metrics, complaints, and social value initiatives. Lead resident consultations, community engagement events, and stakeholder meetings. Drive continuous improvement in customer experience and service delivery. Candidate Requirements We are particularly interested in speaking with candidates who have: Previous experience as a Tenant Liaison Manager, Resident Liaison Manager, Customer Experience Manager, or similar role within social housing. Strong understanding of planned maintenance, refurbishment, retrofit, decarbonisation, or regeneration programmes. Experience managing customer-facing teams and delivering high levels of resident satisfaction. Proven ability to manage complaints and resolve complex resident issues. Excellent communication and stakeholder management skills. Experience working directly with housing associations, local authorities, or principal contractors. Strong reporting and performance management capabilities. Full UK driving licence. What's on Offer? Competitive salary package. Car allowance/company vehicle. Pension scheme. Career progression opportunities within a growing business. Long-term pipeline of secured social housing contracts. Supportive and collaborative leadership team. Ideal Candidate The ideal candidate will be a confident people manager who understands the unique challenges of delivering refurbishment works in occupied homes. They will have a track record of improving customer satisfaction, managing resident-facing teams, and building strong client relationships within the social housing sector. Experience working for a main contractor delivering planned works programmes would be highly advantageous.
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, Pontefract and Leeds. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
22/06/2026
Full time
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, Pontefract and Leeds. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
Senior leadership Head of Service position for the Compliance and H&S teams for 2,500 properties across Yorkshire and the North East for Joseph Rowntree Housing. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description Senior leadership for the Compliance and H&S teams for 2,500 properties across Yorkshire and the North East 2 direct reports; Compliance Manager and H&S Manager, with a wider team of 7 supporting Management of the key compliance areas; Gas, Electrics, Fire, Asbestos, Lifts & Legionella Management of the H&S team Reporting to the Executive team and board Ensuring the organisation adheres to the Regulator of Social Housing Consumer Standards and legislations Ownership of KPI's Strategic planning and operational delivery for both Compliance and Safety Develop and implement improved policies and procedures Profile Relevant construction qualifications Relevant compliance or safety qualifications Proven track record in leading compliance teams Experience operating in a similar role in the housing or care sectors Thorough understanding of the key housing legislations for compliance Ability to oversee teams managing Electrics, Gas, Fire Safety, Asbestos, Legionella and Lifts Commutable distance of York Job Offer 68,996 salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme Full job description is available upon request or contact Daniel Ogden for an informal conversation.
19/06/2026
Full time
Senior leadership Head of Service position for the Compliance and H&S teams for 2,500 properties across Yorkshire and the North East for Joseph Rowntree Housing. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description Senior leadership for the Compliance and H&S teams for 2,500 properties across Yorkshire and the North East 2 direct reports; Compliance Manager and H&S Manager, with a wider team of 7 supporting Management of the key compliance areas; Gas, Electrics, Fire, Asbestos, Lifts & Legionella Management of the H&S team Reporting to the Executive team and board Ensuring the organisation adheres to the Regulator of Social Housing Consumer Standards and legislations Ownership of KPI's Strategic planning and operational delivery for both Compliance and Safety Develop and implement improved policies and procedures Profile Relevant construction qualifications Relevant compliance or safety qualifications Proven track record in leading compliance teams Experience operating in a similar role in the housing or care sectors Thorough understanding of the key housing legislations for compliance Ability to oversee teams managing Electrics, Gas, Fire Safety, Asbestos, Legionella and Lifts Commutable distance of York Job Offer 68,996 salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme Full job description is available upon request or contact Daniel Ogden for an informal conversation.
Job Title: Locality Housing Officer Accountable to: Locality Manager, Customer and Place Location: Hybrid (locality-based with travel required) Rate: 15.55 per hour (PAYE) / 20.92 per hour (Umbrella) Requirements: Must have a valid UK driving licence and own car. Job Purpose: You will deliver a professional, proactive, and customer-centric service across a defined locality, shaping services around customers, homes, and places. You will champion values of kindness, respect, inclusivity, ambition, responsibility, and collaboration while ensuring high data quality and compliance with contractual and regulatory requirements. Key Accountabilities: Deliver timely, safe, and customer-focused outcomes, ensuring compliance with legislation, regulations, and service standards. Model and promote organisational values, driving a culture of inclusion, collaboration, and high performance. Work with locality and cross-functional teams to provide a proactive, data-led service that builds trust and respect within communities. Maintain and improve places by listening to customers and shaping innovative social and physical improvements. Develop productive relationships with local stakeholders, focusing on trust, respect, and improving residents' lives. Maintain a digital presence, broadcasting community messages and developing innovative solutions. Support creative solutions to improve customer service and efficiency while ensuring compliance. Ensure assets are maintained to meet the needs of current and future residents. Contribute to local knowledge of customer, asset, and investment needs, and meet challenging targets for key services. Identify and mitigate issues impacting the organisation or residents. Develop working relationships with stakeholders and ensure compliance with policies and procedures. Promote equality, inclusion, and customer care, and hold the Data Steward role for customer management systems. Promote a positive culture of Building Safety and Compliance, escalating concerns as needed. Demonstrate a commitment to health and safety in decision-making. Person Specification: Experience delivering effective, responsive, tenure-blind landlord services. Knowledge of tenancy, lease, and neighbourhood management approaches. Strong communication skills, able to build trust, influence, and challenge. Experience working across teams and agencies to address complex customer needs. Ability to optimise team performance, develop inclusive relationships, and remain self-motivated. Track record of meeting deadlines in a dynamic environment. Ability to record and maintain data, with an understanding of data breaches and prevention. Proficient in digital tools and committed to continuous professional development. Membership of a professional body (e.g., CIH) is encouraged. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
17/06/2026
Contract
Job Title: Locality Housing Officer Accountable to: Locality Manager, Customer and Place Location: Hybrid (locality-based with travel required) Rate: 15.55 per hour (PAYE) / 20.92 per hour (Umbrella) Requirements: Must have a valid UK driving licence and own car. Job Purpose: You will deliver a professional, proactive, and customer-centric service across a defined locality, shaping services around customers, homes, and places. You will champion values of kindness, respect, inclusivity, ambition, responsibility, and collaboration while ensuring high data quality and compliance with contractual and regulatory requirements. Key Accountabilities: Deliver timely, safe, and customer-focused outcomes, ensuring compliance with legislation, regulations, and service standards. Model and promote organisational values, driving a culture of inclusion, collaboration, and high performance. Work with locality and cross-functional teams to provide a proactive, data-led service that builds trust and respect within communities. Maintain and improve places by listening to customers and shaping innovative social and physical improvements. Develop productive relationships with local stakeholders, focusing on trust, respect, and improving residents' lives. Maintain a digital presence, broadcasting community messages and developing innovative solutions. Support creative solutions to improve customer service and efficiency while ensuring compliance. Ensure assets are maintained to meet the needs of current and future residents. Contribute to local knowledge of customer, asset, and investment needs, and meet challenging targets for key services. Identify and mitigate issues impacting the organisation or residents. Develop working relationships with stakeholders and ensure compliance with policies and procedures. Promote equality, inclusion, and customer care, and hold the Data Steward role for customer management systems. Promote a positive culture of Building Safety and Compliance, escalating concerns as needed. Demonstrate a commitment to health and safety in decision-making. Person Specification: Experience delivering effective, responsive, tenure-blind landlord services. Knowledge of tenancy, lease, and neighbourhood management approaches. Strong communication skills, able to build trust, influence, and challenge. Experience working across teams and agencies to address complex customer needs. Ability to optimise team performance, develop inclusive relationships, and remain self-motivated. Track record of meeting deadlines in a dynamic environment. Ability to record and maintain data, with an understanding of data breaches and prevention. Proficient in digital tools and committed to continuous professional development. Membership of a professional body (e.g., CIH) is encouraged. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. The Role The Head of Operations holds end-to-end operational, commercial, technical and compliance accountability for all Fixatex s contracts outside one significantly sized client approximately £5m £10m of annual revenue spread across multiple clients, work streams and project types. The portfolio is anchored by two priority G15 housing association clients L&Q (London & Quadrant) and NHG (Notting Hill Genesis) and is complemented by a long tail of ad-hoc and standing accounts in social housing, property management and building-contractor markets. Scope spans all four Fixatex disciplines: fire safety equipment, security, electrical maintenance, compliance and small project / installation works. Reporting to the Chief Operating Officer as the direct peer to the Head of Operations Peabody Housing Trust, the post-holder leads a multi-disciplinary department 5 Contract Managers (typically aligned by work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators and Engineers and is accountable for KPI performance, statutory compliance, P&L delivery and client retention across the portfolio. Responsibilities Own end-to-end operational, commercial and compliance delivery of Fixatex s Rest of Business portfolio (c. £5m £10m p.a.) across all four work streams: fire safety equipment, security, electrical compliance and small project / installation works. Act as Fixatex s senior point of contact for the two key clients, L&Q (London & Quadrant) and NHG (Notting Hill Genesis), with personal accountability for the client relationship, account growth, satisfaction and contract retention. Lead, coach and develop a department 5 Contract Managers (each predominantly aligned to a work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators and Engineers. Manage the long tail of smaller ad-hoc and standing accounts (property managers, building contractors and smaller housing providers), ensuring responsiveness, profitability and a consistent quality of service across the portfolio. Direct line and people management of Contract Managers, Qualified Supervisors, Administrators, Site Supervisors, Engineers and Improvers. Following the People Manager guide to ensure that you build ahigh-performance team, create an accountable and values driven culture, and nurture the growth and development of team members. Own the Rest of Business P&L with support from the Finance Function, including annual budget setting, monthly forecasting, work-in-progress, WIP-to-cash conversion, GP% by client and by work stream, sub-contractor spend and overhead control. Direct the planning and scheduling of PPM programmes, reactive works and project / installation programmes across all four disciplines, balancing capacity, skills mix and client priorities. Ensure 100% statutory compliance across the portfolio against the applicable standards and regulations, including company policies and procedures. Discharge supplier-side Principal Contractor duties under CDM 2015 for all Fixatex-led and sub-contracted activity in the portfolio, including Project / Construction Phase Plans for installation works, RAMS sign-off and RIDDOR reporting within one Working Day. Govern any sub-contractors used to flex capacity pre-qualification, back-to-back contracting that flows down client obligations, monthly performance reviews and audit of sub-contracted activity, where authorised by company Directors. Drive project / installation work governance tender review, scope and price assurance, programme management, change-control, snagging and final-account close-out. Lead the new-business and renewal cycle across the portfolio, working with Business Development on bid input, pricing and mobilisation of new contracts. Provide monthly portfolio reporting to the COO, including KPI / SLA performance by client, P&L vs budget, pipeline, risks and remedial actions. Work as the direct peer to the Head of Operations Peabody Housing Trust, sharing best practice, resource and out-of-hours cover where commercially appropriate, and ensuring a consistent Fixatex operating model across the whole business. Qualifications Required: Proven, multi-disciplinary contract management experience covering fire safety, security and electrical compliance, ideally with project / installation work alongside maintenance and PPM. Required: Demonstrable experience managing a multi-client portfolio preferably including G15 / housing association clients, commercial property / managing-agent clients and contractor / B2B clients with personal accountability for account retention and growth. Required: Strong commercial acumen with a track record of P&L ownership on portfolios of c. £5m+ annual turnover, including monthly forecasting, GP% management, WIP and overhead control. Required: Experience leading multi-disciplinary teams of 20+ (Contract Managers, Supervisors, Administrators, Engineers), with evidence of people development, performance management and retention. Preferred: Working knowledge of SFG20, BS 7671, BS 5839, BS 5266, the Regulatory Reform (Fire Safety) Order 2005, CDM 2015 and the Building Safety Act 2022 regime for higher-risk residential buildings. Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General / Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties. Preferred: Established personal network across London and Southeast housing associations. Preferred: Experience mobilising new contracts and managing sub-contractors under back-to-back agreements. Key Performance Indicators/Accountabilities Portfolio KPI / SLA compliance meet or exceed each client s contractual response, completion and certificate-turnaround targets every month; no rolling-quarter breach of any priority-client SLA. Client retention & satisfaction 100% retention of the L&Q and NHG accounts and meet or exceed agreed client-satisfaction targets across the priority and long-tail portfolio. Rest of Business P&L deliver revenue and gross margin within 2% of agreed annual budget; achieve target GP% by client and by work stream; protect WIP-to-cash conversion within agreed days. Account growth grow priority-client revenue (L&Q + NHG) year-on-year in line with the business plan; deliver a defined number of new wins / extensions from the long-tail portfolio each year. Statutory & H&S compliance zero RIDDOR-reportable incidents across the portfolio, 100% pass rate on internal and client compliance audits, and 100% of statutory certificates issued in PDF within agreed contractual SLAs. Legislative & regulatory compliance ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab s Law obligations and client-mandated compliance procedures. Project / installation delivery 95%+ of project works completed on time, on budget and with zero defects at handover. Team performance & retention voluntary attrition in the Rest of Business team below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate accreditations and current competency records and efficient 1:1 s, Performance Review skills. What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution and life assurance Discretionary bonus Car allowance 25 days annual leave plus bank holidays Supportive sick pay and wellbeing policies Ongoing training and development in our purpose-built training centre A genuine team environment where everyone s input matters A supportive workplace that recognises the need for flexibility Regular team events and celebrations £1000 employee referral scheme Our Values We re proud of the culture we ve built and are looking for people who live by our values: Care like it s family Ownership at every level One team with integrity Keep raising the bar We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.
17/06/2026
Full time
Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. The Role The Head of Operations holds end-to-end operational, commercial, technical and compliance accountability for all Fixatex s contracts outside one significantly sized client approximately £5m £10m of annual revenue spread across multiple clients, work streams and project types. The portfolio is anchored by two priority G15 housing association clients L&Q (London & Quadrant) and NHG (Notting Hill Genesis) and is complemented by a long tail of ad-hoc and standing accounts in social housing, property management and building-contractor markets. Scope spans all four Fixatex disciplines: fire safety equipment, security, electrical maintenance, compliance and small project / installation works. Reporting to the Chief Operating Officer as the direct peer to the Head of Operations Peabody Housing Trust, the post-holder leads a multi-disciplinary department 5 Contract Managers (typically aligned by work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators and Engineers and is accountable for KPI performance, statutory compliance, P&L delivery and client retention across the portfolio. Responsibilities Own end-to-end operational, commercial and compliance delivery of Fixatex s Rest of Business portfolio (c. £5m £10m p.a.) across all four work streams: fire safety equipment, security, electrical compliance and small project / installation works. Act as Fixatex s senior point of contact for the two key clients, L&Q (London & Quadrant) and NHG (Notting Hill Genesis), with personal accountability for the client relationship, account growth, satisfaction and contract retention. Lead, coach and develop a department 5 Contract Managers (each predominantly aligned to a work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators and Engineers. Manage the long tail of smaller ad-hoc and standing accounts (property managers, building contractors and smaller housing providers), ensuring responsiveness, profitability and a consistent quality of service across the portfolio. Direct line and people management of Contract Managers, Qualified Supervisors, Administrators, Site Supervisors, Engineers and Improvers. Following the People Manager guide to ensure that you build ahigh-performance team, create an accountable and values driven culture, and nurture the growth and development of team members. Own the Rest of Business P&L with support from the Finance Function, including annual budget setting, monthly forecasting, work-in-progress, WIP-to-cash conversion, GP% by client and by work stream, sub-contractor spend and overhead control. Direct the planning and scheduling of PPM programmes, reactive works and project / installation programmes across all four disciplines, balancing capacity, skills mix and client priorities. Ensure 100% statutory compliance across the portfolio against the applicable standards and regulations, including company policies and procedures. Discharge supplier-side Principal Contractor duties under CDM 2015 for all Fixatex-led and sub-contracted activity in the portfolio, including Project / Construction Phase Plans for installation works, RAMS sign-off and RIDDOR reporting within one Working Day. Govern any sub-contractors used to flex capacity pre-qualification, back-to-back contracting that flows down client obligations, monthly performance reviews and audit of sub-contracted activity, where authorised by company Directors. Drive project / installation work governance tender review, scope and price assurance, programme management, change-control, snagging and final-account close-out. Lead the new-business and renewal cycle across the portfolio, working with Business Development on bid input, pricing and mobilisation of new contracts. Provide monthly portfolio reporting to the COO, including KPI / SLA performance by client, P&L vs budget, pipeline, risks and remedial actions. Work as the direct peer to the Head of Operations Peabody Housing Trust, sharing best practice, resource and out-of-hours cover where commercially appropriate, and ensuring a consistent Fixatex operating model across the whole business. Qualifications Required: Proven, multi-disciplinary contract management experience covering fire safety, security and electrical compliance, ideally with project / installation work alongside maintenance and PPM. Required: Demonstrable experience managing a multi-client portfolio preferably including G15 / housing association clients, commercial property / managing-agent clients and contractor / B2B clients with personal accountability for account retention and growth. Required: Strong commercial acumen with a track record of P&L ownership on portfolios of c. £5m+ annual turnover, including monthly forecasting, GP% management, WIP and overhead control. Required: Experience leading multi-disciplinary teams of 20+ (Contract Managers, Supervisors, Administrators, Engineers), with evidence of people development, performance management and retention. Preferred: Working knowledge of SFG20, BS 7671, BS 5839, BS 5266, the Regulatory Reform (Fire Safety) Order 2005, CDM 2015 and the Building Safety Act 2022 regime for higher-risk residential buildings. Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General / Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties. Preferred: Established personal network across London and Southeast housing associations. Preferred: Experience mobilising new contracts and managing sub-contractors under back-to-back agreements. Key Performance Indicators/Accountabilities Portfolio KPI / SLA compliance meet or exceed each client s contractual response, completion and certificate-turnaround targets every month; no rolling-quarter breach of any priority-client SLA. Client retention & satisfaction 100% retention of the L&Q and NHG accounts and meet or exceed agreed client-satisfaction targets across the priority and long-tail portfolio. Rest of Business P&L deliver revenue and gross margin within 2% of agreed annual budget; achieve target GP% by client and by work stream; protect WIP-to-cash conversion within agreed days. Account growth grow priority-client revenue (L&Q + NHG) year-on-year in line with the business plan; deliver a defined number of new wins / extensions from the long-tail portfolio each year. Statutory & H&S compliance zero RIDDOR-reportable incidents across the portfolio, 100% pass rate on internal and client compliance audits, and 100% of statutory certificates issued in PDF within agreed contractual SLAs. Legislative & regulatory compliance ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab s Law obligations and client-mandated compliance procedures. Project / installation delivery 95%+ of project works completed on time, on budget and with zero defects at handover. Team performance & retention voluntary attrition in the Rest of Business team below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate accreditations and current competency records and efficient 1:1 s, Performance Review skills. What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution and life assurance Discretionary bonus Car allowance 25 days annual leave plus bank holidays Supportive sick pay and wellbeing policies Ongoing training and development in our purpose-built training centre A genuine team environment where everyone s input matters A supportive workplace that recognises the need for flexibility Regular team events and celebrations £1000 employee referral scheme Our Values We re proud of the culture we ve built and are looking for people who live by our values: Care like it s family Ownership at every level One team with integrity Keep raising the bar We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying 42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week). The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies. Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment, as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid July 2026.
16/06/2026
Full time
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying 42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week). The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies. Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment, as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid July 2026.
We are easy to do business with! That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s. About the Role We are seeking a passionate and experienced Community Liaison Officer to support the delivery of electricity infrastructure projects across Scotland. This role is vital in helping projects progress positively through planning and into delivery by ensuring open and meaningful dialogue with the communities and stakeholders they affect. You will be responsible for creating and delivering strategies that promote effective communication, consultation, and engagement with local people and external organizations. Working as a key part of the project team, you will represent the Company, through community engagement ensuring that concerns are addressed, opportunities for collaboration are explored and trust is built and maintained. Here are some of the tasks you'd be involved with Develop and implement engagement strategies to communicate effectively with individuals and groups essential to project success Establish and maintain trusted relationships with external stakeholders including members of the public, local authorities, elected representatives and community groups Identify and manage reputational risks, find opportunities for local collaboration and work to deliver positive outcomes for all involved Provide clear, timely and accessible information to communities affected by infrastructure works, ensuring they understand the nature and impact of projects in their area Represent the project at public meetings, events and briefings, acting as a main point of contact for community engagement Respond to community concerns and feedback, helping to resolve issues and strengthen support for project delivery Work closely with project managers and colleagues in corporate affairs, including those involved in media, public affairs, policy, communications and branding Support internal reporting by preparing regular summaries of engagement activity, feedback received and key issues raised We'd love to hear from you, if you can demonstrate A proven track record of developing and delivering stakeholder engagement strategies that achieve favorable outcomes Experience of engaging with communities, local businesses and public bodies, preferably within the Transmission & Distribution or infrastructure sectors The ability to identify potential issues in advance and respond effectively to manage concerns or conflicts as they arise A strong ability to build trusted relationships and navigate complex or sensitive situations to find solutions Excellent communication skills, both written and verbal, with experience of using various platforms such as websites, social media, printed materials, presentations and community events The confidence to speak in public and represent projects in formal and informal settings Strong organizational and time management skills, with the ability to manage competing priorities and work independently with minimal supervision Due to the nature of the works, a Full UK Driving Licence is required, and this role requires an individual who is happy to travel/stay away mid-week where required. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
15/06/2026
Full time
We are easy to do business with! That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s. About the Role We are seeking a passionate and experienced Community Liaison Officer to support the delivery of electricity infrastructure projects across Scotland. This role is vital in helping projects progress positively through planning and into delivery by ensuring open and meaningful dialogue with the communities and stakeholders they affect. You will be responsible for creating and delivering strategies that promote effective communication, consultation, and engagement with local people and external organizations. Working as a key part of the project team, you will represent the Company, through community engagement ensuring that concerns are addressed, opportunities for collaboration are explored and trust is built and maintained. Here are some of the tasks you'd be involved with Develop and implement engagement strategies to communicate effectively with individuals and groups essential to project success Establish and maintain trusted relationships with external stakeholders including members of the public, local authorities, elected representatives and community groups Identify and manage reputational risks, find opportunities for local collaboration and work to deliver positive outcomes for all involved Provide clear, timely and accessible information to communities affected by infrastructure works, ensuring they understand the nature and impact of projects in their area Represent the project at public meetings, events and briefings, acting as a main point of contact for community engagement Respond to community concerns and feedback, helping to resolve issues and strengthen support for project delivery Work closely with project managers and colleagues in corporate affairs, including those involved in media, public affairs, policy, communications and branding Support internal reporting by preparing regular summaries of engagement activity, feedback received and key issues raised We'd love to hear from you, if you can demonstrate A proven track record of developing and delivering stakeholder engagement strategies that achieve favorable outcomes Experience of engaging with communities, local businesses and public bodies, preferably within the Transmission & Distribution or infrastructure sectors The ability to identify potential issues in advance and respond effectively to manage concerns or conflicts as they arise A strong ability to build trusted relationships and navigate complex or sensitive situations to find solutions Excellent communication skills, both written and verbal, with experience of using various platforms such as websites, social media, printed materials, presentations and community events The confidence to speak in public and represent projects in formal and informal settings Strong organizational and time management skills, with the ability to manage competing priorities and work independently with minimal supervision Due to the nature of the works, a Full UK Driving Licence is required, and this role requires an individual who is happy to travel/stay away mid-week where required. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Housing Manager Location: Didsbury, Manchester Salary 54,711 - 57,590 (Starting salary 54,711) Full time 35 hours per week Fixed term contract 18 months About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role We have an exciting opportunity to join our Housing Management and Support team as a Housing Manager (Lettings Lead) to lead our housing management team including responsibility for lettings across social and affordable rented homes. You'll manage and support a team of Housing Officers and Assistants, helping them deliver a consistent, high-quality service. You'll also play a key role in improving performance, reducing void loss and making sure our service is efficient, compliant and customer focused. What you'll be doing Lead housing management and lettings services, including voids, allocations, new developments and changes of tenancy Oversee all housing and tenancy management activities, ensuring services are delivered in line with policy and good practice Make decisions across tenancy management processes, including tenancy sustainment, breaches and terminations Manage team performance across housing management and lettings, improving outcomes and addressing underperformance Monitor performance data, including void turnaround, rent loss and tenancy outcomes Ensure services are efficient, compliant and deliver value for money Work with colleagues and partners to provide joined-up support for customers and communities Manage budgets, compliance and risk within the service About you We're looking for someone with strong leadership and communication skills, able to work confidently with customers, colleagues and partners. You will be calm under pressure, able to make sound decisions and handle complex or sensitive situations. You'll be an effective people leader, able to support and motivate a team, manage performance and drive improvement. You'll take a collaborative approach and be committed to delivering high-quality services and positive outcomes for customers and communities. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 1 July 2026 Interview Date: Friday 10 July 2026 For an informal discussion please contact Claire Davies, on (phone number removed), or e-mail . Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
12/06/2026
Contract
Housing Manager Location: Didsbury, Manchester Salary 54,711 - 57,590 (Starting salary 54,711) Full time 35 hours per week Fixed term contract 18 months About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role We have an exciting opportunity to join our Housing Management and Support team as a Housing Manager (Lettings Lead) to lead our housing management team including responsibility for lettings across social and affordable rented homes. You'll manage and support a team of Housing Officers and Assistants, helping them deliver a consistent, high-quality service. You'll also play a key role in improving performance, reducing void loss and making sure our service is efficient, compliant and customer focused. What you'll be doing Lead housing management and lettings services, including voids, allocations, new developments and changes of tenancy Oversee all housing and tenancy management activities, ensuring services are delivered in line with policy and good practice Make decisions across tenancy management processes, including tenancy sustainment, breaches and terminations Manage team performance across housing management and lettings, improving outcomes and addressing underperformance Monitor performance data, including void turnaround, rent loss and tenancy outcomes Ensure services are efficient, compliant and deliver value for money Work with colleagues and partners to provide joined-up support for customers and communities Manage budgets, compliance and risk within the service About you We're looking for someone with strong leadership and communication skills, able to work confidently with customers, colleagues and partners. You will be calm under pressure, able to make sound decisions and handle complex or sensitive situations. You'll be an effective people leader, able to support and motivate a team, manage performance and drive improvement. You'll take a collaborative approach and be committed to delivering high-quality services and positive outcomes for customers and communities. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 1 July 2026 Interview Date: Friday 10 July 2026 For an informal discussion please contact Claire Davies, on (phone number removed), or e-mail . Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Community Liaison Officer South East England / Multiple Sites Up to 40,000 + Company Car + Package Leading Principal Contractor Nadson Consulting are partnered with a leading UK principal contractor who are looking to appoint a Community Liaison Officer to support a number of live residential and regeneration projects across the South East. This is an excellent opportunity for an experienced Community Liaison Officer, Resident Liaison Officer, Social Value Coordinator or Community Engagement professional looking to join a growing business with a strong pipeline of work. The Role You will act as the key link between local communities, residents, stakeholders and project delivery teams across multiple live construction projects. Responsibilities will include: Building positive relationships with local residents and community groups Managing and responding to community enquiries and complaints Delivering social value initiatives and engagement programmes Organising and attending school visits, careers events and employability workshops Supporting CV writing, apprenticeship and local employment initiatives Working closely with site teams to ensure community commitments are met Coordinating stakeholder communications throughout the project lifecycle Monitoring and reporting social value outcomes This is a mobile role covering approximately 7 live projects, therefore flexibility and strong organisational skills are essential. Requirements We would be keen to speak with candidates from the following backgrounds: Community Liaison Officer Resident Liaison Officer Community Engagement Officer Social Value Coordinator Social Value Manager Stakeholder Engagement Officer Housing Association Community Teams Applicants should demonstrate: Excellent communication and stakeholder management skills Confidence engaging with schools, councils and local communities Strong organisational abilities Experience managing multiple priorities and projects A proactive and personable approach Experience using social value reporting platforms such as TOMS or Thrive would be advantageous but is not essential. Package Salary up to 40,000 Company Car Travel Expenses Strong project pipeline Long-term career progression opportunities For a confidential discussion, please apply today or contact George at Nadson Consulting.
10/06/2026
Full time
Community Liaison Officer South East England / Multiple Sites Up to 40,000 + Company Car + Package Leading Principal Contractor Nadson Consulting are partnered with a leading UK principal contractor who are looking to appoint a Community Liaison Officer to support a number of live residential and regeneration projects across the South East. This is an excellent opportunity for an experienced Community Liaison Officer, Resident Liaison Officer, Social Value Coordinator or Community Engagement professional looking to join a growing business with a strong pipeline of work. The Role You will act as the key link between local communities, residents, stakeholders and project delivery teams across multiple live construction projects. Responsibilities will include: Building positive relationships with local residents and community groups Managing and responding to community enquiries and complaints Delivering social value initiatives and engagement programmes Organising and attending school visits, careers events and employability workshops Supporting CV writing, apprenticeship and local employment initiatives Working closely with site teams to ensure community commitments are met Coordinating stakeholder communications throughout the project lifecycle Monitoring and reporting social value outcomes This is a mobile role covering approximately 7 live projects, therefore flexibility and strong organisational skills are essential. Requirements We would be keen to speak with candidates from the following backgrounds: Community Liaison Officer Resident Liaison Officer Community Engagement Officer Social Value Coordinator Social Value Manager Stakeholder Engagement Officer Housing Association Community Teams Applicants should demonstrate: Excellent communication and stakeholder management skills Confidence engaging with schools, councils and local communities Strong organisational abilities Experience managing multiple priorities and projects A proactive and personable approach Experience using social value reporting platforms such as TOMS or Thrive would be advantageous but is not essential. Package Salary up to 40,000 Company Car Travel Expenses Strong project pipeline Long-term career progression opportunities For a confidential discussion, please apply today or contact George at Nadson Consulting.
A fantastic opportunity has emerged for a Neighbourhood Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, initially for 3 months. The post holder will be working from home (but occasionally needed to attend their Mitcham office in Merton, South London) and expected to own a patch of approximately (Apply online only) mixed tenure units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across Greenwich, Bromley & Bexley by car (a car owner & driver is essential), this is a full time post (35 hours per week, Monday to Friday) covering until the client hires permanently for the post. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews before the end of June 2026.
10/06/2026
Seasonal
A fantastic opportunity has emerged for a Neighbourhood Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, initially for 3 months. The post holder will be working from home (but occasionally needed to attend their Mitcham office in Merton, South London) and expected to own a patch of approximately (Apply online only) mixed tenure units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across Greenwich, Bromley & Bexley by car (a car owner & driver is essential), this is a full time post (35 hours per week, Monday to Friday) covering until the client hires permanently for the post. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews before the end of June 2026.
A well established and award winning Tier 1 Social Housing Contractor are looking to recruit a Customer Experience Manager to join them on a permanent basis, responsible for a team of Resident Liaison Officers who work on schemes across the North West. The company are leaders within their field and work within the Social Housing sector, providing retrofit and decarbonisation services to tenanted Social Housing properties. The company have an established client base of Local Authorities and Housing Associations and have a healthy pipeline of future works. This is a great opportunity to join a reputable, award winning contractor whose staff share the same ethos of working together to achieve great results, who are growing whilst also keeping their family feel and down to earth nature. This role focuses on managing day-to-day customer service operations, ensuring a seamless and positive experience for customers at every touchpoint. Duties: Lead and support a team of Resident Liaison Officers, providing clear direction, coaching, and performance management to ensure a high standard of customer service delivery. Manage the daily operations of the regional Customer Experience Team, ensuring that all customer interactions and operational logistics are handled efficiently and effectively and in line with the requirements of the housing sector. Responsible for resource planning across the team, ensuring appropriate staffing levels, effective allocation of work, and the ability to respond to changing demand and priorities. To support the region in all customer-related activities, including the operational delivery of the Group's Customer Strategy and customer feedback. Liaise with Team to ensure that all customer-related tasks are completed promptly and efficiently. Support the Customer Experience Business Partner in all customer related activities, including gathering performance metrics, and customer feedback. Arrange and attend both informal and formal meetings with clients and customers, ensuring that policies and procedures have been followed consistently. Encourage and maintain a high level of professionalism in all customer interactions. Provide support in terms of escalation in managing customer complaints, feedback, and inquiries. Ensure that all customer issues are addressed promptly and effectively, maintaining high standards of service and customer satisfaction Support regional social value commitments and community engagement activities including engaging with Social Value Colleagues, client stakeholders and communications teams. Ensure that health and safety issues within your area of responsibility are managed in accordance with the relevant sections of the Health and Safety Policy particularly lone working Promote a safe and healthy working environment for all employees. Experience & Skills Essential Relevant experience in customer service, management, or equivalent. Evidence of ongoing professional development Proven experience working in a customer service environment at a managerial level or above. Experience with customer systems and feedback platforms. Strong interpersonal skills, including being able to influence Good organisational skills and ability to produce quality work to tight deadlines. Ability to network and form working relationships. Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment. Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues. Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues. Good interpersonal and influencing skills. Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team. Able to plan and prioritise, using own initiative to meet deadlines and customer expectations. IT literate, competent in the use of MS Office, including Word, Excel, Powerpoint and Outlook Desirable Evidence of ongoing professional development. Knowledge / experience of working with the social housing sector Working with a variety of stakeholders to develop and agree solutions What's on offer? Competitive salary and benefits based on experience. Pension contribution scheme. Life assurance scheme. Private healthcare available. Bonus scheme If you are interested in this vacancy and would like to apply, please send a copy of your CV to Steph at Fawkes & Reece using the link below.
09/06/2026
Full time
A well established and award winning Tier 1 Social Housing Contractor are looking to recruit a Customer Experience Manager to join them on a permanent basis, responsible for a team of Resident Liaison Officers who work on schemes across the North West. The company are leaders within their field and work within the Social Housing sector, providing retrofit and decarbonisation services to tenanted Social Housing properties. The company have an established client base of Local Authorities and Housing Associations and have a healthy pipeline of future works. This is a great opportunity to join a reputable, award winning contractor whose staff share the same ethos of working together to achieve great results, who are growing whilst also keeping their family feel and down to earth nature. This role focuses on managing day-to-day customer service operations, ensuring a seamless and positive experience for customers at every touchpoint. Duties: Lead and support a team of Resident Liaison Officers, providing clear direction, coaching, and performance management to ensure a high standard of customer service delivery. Manage the daily operations of the regional Customer Experience Team, ensuring that all customer interactions and operational logistics are handled efficiently and effectively and in line with the requirements of the housing sector. Responsible for resource planning across the team, ensuring appropriate staffing levels, effective allocation of work, and the ability to respond to changing demand and priorities. To support the region in all customer-related activities, including the operational delivery of the Group's Customer Strategy and customer feedback. Liaise with Team to ensure that all customer-related tasks are completed promptly and efficiently. Support the Customer Experience Business Partner in all customer related activities, including gathering performance metrics, and customer feedback. Arrange and attend both informal and formal meetings with clients and customers, ensuring that policies and procedures have been followed consistently. Encourage and maintain a high level of professionalism in all customer interactions. Provide support in terms of escalation in managing customer complaints, feedback, and inquiries. Ensure that all customer issues are addressed promptly and effectively, maintaining high standards of service and customer satisfaction Support regional social value commitments and community engagement activities including engaging with Social Value Colleagues, client stakeholders and communications teams. Ensure that health and safety issues within your area of responsibility are managed in accordance with the relevant sections of the Health and Safety Policy particularly lone working Promote a safe and healthy working environment for all employees. Experience & Skills Essential Relevant experience in customer service, management, or equivalent. Evidence of ongoing professional development Proven experience working in a customer service environment at a managerial level or above. Experience with customer systems and feedback platforms. Strong interpersonal skills, including being able to influence Good organisational skills and ability to produce quality work to tight deadlines. Ability to network and form working relationships. Able to demonstrate problem-solving, analysis, reporting, and adaptability skills in a fast-paced environment. Team player - to ensure the implementation of joined-up services to the Group and ability to coach & support colleagues. Up-to-date knowledge of customer service practices, concepts, and themes including customer relations issues. Good interpersonal and influencing skills. Able to demonstrate a solution-focused, can-do attitude in a customer-focused service delivery team. Able to plan and prioritise, using own initiative to meet deadlines and customer expectations. IT literate, competent in the use of MS Office, including Word, Excel, Powerpoint and Outlook Desirable Evidence of ongoing professional development. Knowledge / experience of working with the social housing sector Working with a variety of stakeholders to develop and agree solutions What's on offer? Competitive salary and benefits based on experience. Pension contribution scheme. Life assurance scheme. Private healthcare available. Bonus scheme If you are interested in this vacancy and would like to apply, please send a copy of your CV to Steph at Fawkes & Reece using the link below.
