56 jobs found

Tier 2 Main Contractor based in East London covering Local Authority Refurbishment Framework Projects over 10yrs in London including Kitchens, Bathrooms, Windows and Ceilings are looking to recruit a Resident Liaison Officer for Scattered Sites in North and East London. The role will involve coordinating works between Project Teams, Residents and Client. Responsible for Communications and Updates, Tenant Support, Record Keeping, Complaint Resolution and Site Coordination.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Birmingham area. Your role will cover the Midlands and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cambridge area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.

Resident Liaison Officer Location: West Bromwich Start Date : 22/06/2026 Duration : 3-weeks Rate: 24.25 per hour Resident Liaison Officer - Kitchen & Bathroom Refurbishment Programme - West Bromwich I'm working with a large contractor delivering a kitchen and bathroom refurbishment programme for a local authority in West Bromwich. They are looking to appoint an experienced Resident Liaison Officer to support residents throughout the works, ensuring clear communication and a positive customer experience during the refurbishment programme. The Role: Acting as the main point of contact for residents throughout the works Liaising with tenants to arrange access, appointments, and surveys Keeping residents informed of programme dates, progress, and any changes to works Managing resident queries, concerns, and complaints professionally and efficiently Supporting vulnerable residents and ensuring their needs are considered throughout the project Working closely with Site Managers, subcontractors, and client representatives Maintaining accurate records of tenant communications, visits, and outcomes Helping to minimise disruption to residents during the refurbishment works Key Requirements: Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) Experience working on social housing refurbishment projects Excellent communication and customer service skills Strong organisational and record-keeping abilities Ability to build positive relationships with residents, clients, and site teams

Tenant Liaison Officer Twickenham Salary: £28,000 per annum Key Benefits Basic salary of £28,000 to £30,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Work includes installation of air source heat pumps(heating), and EWI works Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Tenant Liaison Officer (TLO) (Planned Works) 6 month FTC contract £27,976 Pro rata per annum Plus Company Van Plus Fuel Card Salford Full-time Immediate start available Be the vital link between residents and delivery teams Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day. What you ll be doing as our Tenant Liaison Officer Acting as the key point of contact for tenants, keeping them informed throughout works Managing appointments, conducting home visits and door-to-door engagement Supporting kitchen and bathroom programmes across occupied properties Handling calls, emails and texts, ensuring clear and consistent communication Managing expectations and resolving concerns with empathy and professionalism Working closely with site teams to keep projects on track and customers informed Maintaining records and updating systems accurately What we re looking for Proven experience as a Tenant Liaison Officer (desirable) OR Similar customer-facing role (essential) Strong communication skills, confident dealing with challenging situations Ability to manage your own workload and work independently in the field Experience working with residents, ideally within housing, maintenance, or construction (desirable) Good IT skills (Excel / systems) A proactive, resilient approach, ability to handle high volumes and stay organised Why join Liberty? Join a busy, high-impact programme where your role is essential Opportunity to progress Work in a collaborative environment where communication is key Make a genuine difference to customers in their homes and communities Apply now If you re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you. Closing Date: ASAP (We may close early due to high demand)

Resident Liaison Officer (RLO) - Windows & Doors Programme Rate: Up to £19 per hour Contract: 12-Week Contract Location: Kent Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout Kent. We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme. Key Responsibilities Act as the primary point of contact for residents throughout the windows and doors replacement programme. Keep residents informed of project timelines, appointments, and progress updates. Arrange property access and coordinate appointments with residents. Conduct resident visits, consultations, and pre-start meetings where required. Work closely with site teams and project managers to ensure works are delivered efficiently. Handle resident enquiries, concerns, and complaints in a professional and timely manner. Maintain accurate records of resident interactions and project updates. Deliver excellent customer service and ensure a positive resident experience throughout the works. Support the smooth completion of the programme while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction. Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Competent with Microsoft Office and internal management systems. Full UK driving licence preferred. Customer-focused, proactive, and professional approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.

Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence) £20.00 per hour (Temporary) OR £31,000 per annum (Permanent) Immediate Start Available We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate. Key Responsibilities Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works. Build and maintain positive relationships with tenants, leaseholders and client representatives. Carry out resident consultations prior to works commencing. Arrange appointments and access to properties where required. Keep residents informed of programme dates, progress updates and any changes to scheduled works. Handle resident queries, concerns and complaints professionally and efficiently. Produce and distribute resident communication materials, including letters and newsletters. Conduct satisfaction surveys and gather customer feedback. Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project. Maintain accurate records and reports using internal systems. Candidate Requirements Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes. Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous. Excellent communication and customer service skills. Strong organisational and administration skills. Ability to manage challenging situations and resolve complaints effectively. Full UK Driving Licence and willingness to travel across Kent. IT literate with experience using Microsoft Office packages. What's on Offer Immediate start available. Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options. Opportunity to work with a reputable Social Housing Contractor. Long-term programme of roofing and Solar PV works. Supportive team environment and opportunities for career progression. If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you.

Tenant Liaison Officer Location : Based in Harrow Salary : £30,000 £32,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Our client, a well-established and highly respected provider within the social housing and property services sector, is seeking an experienced Tenant Liaison Officer to join their growing team. This is an excellent opportunity for a customer-focused professional who is passionate about resident engagement and delivering exceptional service throughout planned maintenance, refurbishment, and regeneration projects. The Role As Tenant Liaison Officer, you will act as the key point of contact between residents, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout the duration of works. You will play a vital role in building trust with residents, managing expectations, and helping projects run smoothly with minimal disruption. Key Responsibilities Serve as the primary contact for tenants and residents before, during, and after planned works. Build and maintain positive relationships with residents, addressing concerns and resolving issues promptly. Keep residents informed of project timelines, progress updates, and any changes to planned works. Conduct pre-start visits, resident consultations, and customer satisfaction surveys. Support vulnerable residents and ensure any additional needs are identified and accommodated. Work closely with site managers, contractors, and housing teams to facilitate access and resolve resident concerns. Investigate and manage complaints, ensuring a high standard of customer care at all times. Maintain accurate records of resident interactions, feedback, and project communications. Assist in achieving resident satisfaction and customer service performance targets. Candidate Requirements Previous experience in a Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service, or similar customer-facing role. Experience working within social housing, planned maintenance, refurbishment, repairs, or construction environments. Excellent communication, relationship-building, and conflict-resolution skills. Ability to engage effectively with residents from diverse backgrounds. Strong organisational and administrative skills. Proficiency in Microsoft Office applications. Full UK driving licence essential Desirable Knowledge of social housing maintenance programmes, retrofit, decarbonisation, or regeneration projects. Experience supporting vulnerable residents and community engagement initiatives. Relevant housing, customer service, or resident engagement qualifications. If you are an empathetic and proactive professional with a passion for resident engagement and customer service excellence, we would love to hear from you.

Resident Liaison Officer (RLO) - FRA Works Salary: Up to £32,000 + Package Location: Woking Job Type: Permanent Fortus Recruitment Group is a specialist recruitment agency within the repairs, maintenance, and social housing sectors. We are currently partnering with a leading contractor delivering Fire Risk Assessment (FRA) works across residential properties in Woking and the surrounding areas. As the Resident Liaison Officer, you will act as the primary link between residents, client representatives, and operational teams, ensuring clear communication throughout the programme of works. You will play a key role in maintaining resident satisfaction, facilitating access, and helping projects progress efficiently with minimal disruption. Key Responsibilities Serve as the main point of contact for residents throughout FRA and fire safety works. Communicate project information, schedules, and updates to residents in a clear and professional manner. Arrange appointments, access requirements, and resident consultations. Conduct resident visits, property surveys, and pre-start meetings where required. Work closely with site management teams to coordinate access and resolve any issues. Manage resident enquiries, concerns, and complaints promptly and effectively. Maintain accurate records of resident communications and project updates. Ensure a high standard of customer care is delivered at all stages of the project. Support the successful completion of works while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing role within social housing, construction, planned maintenance, or FRA/fire safety works. Strong communication, interpersonal, and conflict-resolution skills. Excellent organisational skills with the ability to manage multiple tasks and priorities. Competent in Microsoft Office and internal management systems. Full UK driving licence and access to a vehicle. A proactive and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Resident Liaison Officer Slough Contract Inside IR35 A well-established highways contractor is recruiting a Resident Liaison Officer to join a new scheme in Berkshire on a contract basis. This is an exciting opportunity to play a central role in delivering a community-first approach on a highways scheme, acting as the primary point of contact between the project team and local residents, businesses, and stakeholders throughout the construction programme. This role sits inside IR35 and is available for an immediate start. Key Responsibilities Serve as the first point of contact for all resident and stakeholder enquiries, complaints, and feedback relating to the scheme Proactively engage with the local community ahead of and during construction activities, managing expectations and minimising disruption Develop and distribute communications including newsletters, letters, and notifications to affected properties and businesses Attend and coordinate community engagement events, public information sessions, and site visits as required Maintain accurate records of all community interactions, complaints, and resolutions in line with project reporting requirements Liaise with the site management and project team to relay community feedback and ensure timely resolution of issues Support the preparation of community engagement plans and stakeholder mapping Work with local authorities, ward councillors, and statutory stakeholders as needed Contribute to the production of community impact assessments and engagement reports Experience & Skills Required Demonstrable experience in a resident liaison or community engagement role, ideally within highways, civil engineering, or infrastructure construction Strong verbal and written communication skills with the ability to engage confidently with a wide range of audiences Ability to handle complaints professionally and find pragmatic, timely resolutions Organised and methodical approach to record-keeping and reporting Understanding of the construction process and the impact of works on local communities Competent with standard IT and communication tools

Operations Manager - Social Housing Voids Hemel Hempstead based (with travel) 80K - 95K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering voids programmes for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Managers, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering social housing voids projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and delivery Driving profitability of the contract to include pricing and delivery of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.

We are seeking an experienced and commercially astute Contracts Manager to oversee the delivery of planned roofing and external works programmes within the social housing sector. Working in partnership with Housing Associations and Local Authority clients, you will take full responsibility for the operational, commercial and contractual performance of multiple projects, ensuring safe, profitable and high-quality delivery. Projects will typically include: Pitched and flat roofing renewals Roof repairs and maintenance External decorations Window and door replacements Rainwater goods Brickwork and façade repairs External wall insulation (EWI) Cyclical maintenance and planned works Key Responsibilities Operational Management Manage multiple social housing contracts simultaneously from mobilisation through to completion. Ensure all projects are delivered safely, on time, within budget and to agreed quality standards. Develop and monitor project programmes, resource plans and delivery schedules. Lead Site Managers, Supervisors, Resident Liaison Officers and subcontractors. Conduct regular site inspections, quality audits and progress reviews. Drive programme performance and achieve contractual KPIs. Candidate Requirements Essential Proven experience as a Contracts Manager within the social housing, planned maintenance or refurbishment sector. Strong background managing roofing and external works contracts. Experience working with Housing Associations and Local Authority clients. Demonstrable experience managing multiple projects and operational teams. Strong commercial awareness and budget management experience. Excellent client-facing and stakeholder management skills. Good understanding of construction contracts and programme management. Strong IT skills including Microsoft Office and project reporting systems. Full UK Driving Licence. Desirable- SMSTS, CSCS Black card £65,000 £70,000 basic salary Car allowance or company vehicle Pension scheme Private healthcare Annual bonus scheme 25 days annual leave plus bank holiday Career progression opportunities Please send cvs to be considered for this position.

Resident liaison Officer Petersfield Perm £28,000 - £32,000 The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association , who are looking for a Resident Liaison Officer covering Petersfield. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Key responsibilities will include: Acting as the main point of contact for residents regarding access issues and general enquiries relating to the works. Scheduling appointments with residents based on dates provided by the Site Manager. Updating trackers and programmes with confirmed appointments, access arrangements, and any issues encountered. Conducting regular visits to properties in and around the Petersfield area. A laptop and mobile phone will be provided. As this is a resident-facing role, the successful candidate will be required to work on-site. The role will also require the use of own vehicle for daily property visits. Mileage will be reimbursed at 55p per mile. Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering North West London Full-time, permanent Salary 40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!