Financial Resilience Officer

Job Title: Financial Resilience Officer
Location: Devon, United Kingdom (TQ12 4XX)
Rate: £21.50 - £22.90 per hour
Contract: Interim
Start Date: 1 June 2026
End Date: 31 August 2026
Hours: 15 per week (ideally over 3 days; 2 days considered)

About the Role
We are seeking a Financial Resilience Officer to support financially vulnerable residents across Devon.
You will work with individuals to identify financial difficulties, assess entitlement to support, and help build long-term financial resilience through joined-up working with internal teams, external agencies, and community organisations.

Key Responsibilities

• Assess residents' financial needs and vulnerability
• Identify entitlement to welfare and council support schemes
• Provide discretionary payments where appropriate
• Maximise income through benefit checks and referrals
• Support residents through sensitive and complex conversations
• Assess homelessness duties where required
• Make referrals to external support services
• Work with internal teams to support early intervention
• Record casework accurately and monitor progress
• Track spend and ensure compliance with budgets
• Promote equality, safeguarding, and trauma-informed practice
• Contribute to service improvement and multi-agency working

Key Skills & Behaviours

• Strong assessment and problem-solving skills
• Confident communication with vulnerable individuals
• Ability to work in a trauma-informed and person-centred way
• Good understanding of financial support systems (desirable)
• Strong teamwork and partnership working skills
• Accurate record keeping and attention to detail
• Ability to manage priorities and workloads

Send your CV or contact: Nomvula Mojela (phone number removed) (url removed)