19 jobs found

Housing Coordinator North London Hybrid working Rate: £28.30 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: ASAP Working Hours: 35 hours per week Role Summary You will manage a varied caseload of customers who are homeless or threatened with homelessness, providing accurate housing advice and taking practical steps to prevent homelessness wherever possible. The role requires a strong understanding of housing legislation, confident decision-making and the ability to work effectively with customers, landlords, internal departments and external support agencies. What You Will Do as a Housing Coordinator Manage homelessness approaches and applications in accordance with Part VII of the Housing Act 1996. Complete detailed enquiries, assessments and casework within agreed timescales. Develop appropriate homelessness prevention and housing plans for customers. Use prevention tools including rent deposit schemes, discretionary payments, tenancy sustainment support and landlord negotiation. Provide clear advice on tenancy rights, possession proceedings, illegal eviction, harassment, disrepair and housing options. Undertake home visits and property inspections where required. Prepare accurate responses to complaints, legal challenges and enquiries from councillors and MPs. What You Will Need as a Housing Coordinator Previous experience preventing homelessness within a local authority or similar housing service. Experience assessing and determining homelessness applications under the Housing Act 1996. Strong knowledge of homelessness legislation, statutory guidance and relevant case law. The ability to manage a demanding caseload and prioritise competing deadlines. Experience communicating complex or sensitive information clearly and professionally. Strong negotiation, problem-solving and partnership-working skills. What's on Offer £28.30 per hour. 35-hour working week. Hybrid working arrangements. Opportunity to join an established local authority Housing Advisory Service. Potential for the contract to be extended. Application Apply today or contact the consultant managing this Housing Coordinator vacancy to discuss the role in further detail.

Customer Solutions Agent Location: Kingston Upon Thames Rate: Up to £17 per hour Contract: Temporary - 3 Months Hours: 40 hours per week Benefits: On-site parking Immediate Start Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a well-established contractor who is looking to recruit a Customer Solutions Agent to join their busy team based in Kingston Upon Thames on a 3-month temporary contract . This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment. Experience within social housing, repairs, or property services would be advantageous, although candidates with transferable customer service skills are encouraged to apply. Key Responsibilities Act as the first point of contact for residents, delivering a high standard of customer service. Handle incoming calls and emails, resolving enquiries efficiently and professionally. Log, update, and monitor repair requests using internal systems. Liaise with residents, operatives, supervisors, and subcontractors to ensure works are progressed. Provide updates on appointments and ongoing repairs. Escalate complex queries where necessary and ensure issues are resolved promptly. Maintain accurate records and complete general administrative duties. Support the wider team to ensure service levels and KPIs are achieved. Skills & Experience Previous experience in a customer service, customer advisor, call centre, or administration role. Experience within social housing, repairs, maintenance, or property services is desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Office and internal management systems. A proactive, positive, and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. This is a fixed term contract until the end of December 2026. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible after training. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential. What training and career progression is on offer For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm. After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career. What we can offer you as Customer Service Advisor A clear pay structure starting with a competitive salary of £27,651 per annum. You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development. 25 days holiday Pension Life Assurance Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more! Regular department incentives with amazing prizes to be won Opportunities to progress your career around the business Experience Required To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems. If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.

Annual salary: up to £30,458.75 Customer Service Advisor Location: Tonbridge Salary: £30,458.75per annum Hours: 42.5 hours per week (Monday-Friday, 8am-5pm) Contract: Permanent About the Role: As a Customer Service Advisor, you will be the first point of contact for tenants, handling incoming calls related to repairs, appointments, complaints, and general enquiries. You will manage both telephone and email communications, raise and update jobs, and liaise with clients, suppliers, and subcontractors to ensure issues are resolved efficiently and professionally. A key part of the role involves handling customer complaints with empathy and care, ensuring concerns are acknowledged, investigated, and resolved in line with service standards. You will also carry out a range of administrative tasks, including ordering materials, updating systems, supporting scheduling activities, and completing follow-ups. Strong organisational skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment are essential. Duties/Role Criteria: Resolve customer queries, diagnose issues, and process service requests accurately and efficiently Handle customer complaints professionally and empathetically, ensuring timely resolution and appropriate escalation where required Use bespoke systems to log, manage, and update customer interactions and complaint records Provide administrative support across Customer Service and Communications functions Meet service level agreements, complaint response times, and performance targets Build and maintain positive working relationships with colleagues, clients, and contractors Take ownership of customer issues through to resolution, managing expectations throughout Create customer satisfaction by delivering a high-quality, responsive service Communicate confidently with strong interpersonal and listening skills Remain calm under pressure with excellent attention to detail Be adaptable, empathetic, and customer-focused in approach Confidently use multiple systems while managing a varied workload Demonstrate a passion for making a positive difference within diverse communities Show strong written and verbal communication skills Have basic knowledge of housing maintenance and call centre environments (desirable but not essential) Hold an NVQ or GCSE (pass) in Maths and English Benefits we can offer you: 25 days annual leave plus bank holidays Access to an Employee Assistance Programme, including counselling support Annual Mears Fun Day - a company-wide event to thank employees for their hard work Volunteering Leave - paid time to support community initiatives in line with our social value commitment Staff perks through Mears Rewards, including discounts on groceries, holidays, eye tests, Share Save scheme, and more Family-friendly policies All roles require the right to work in the UK. Please note that Mears does not currently offer visa sponsorship. Appointments are subject to relevant background, identity, and security checks prior to employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Job Title: Project Manager Contract Type: Permanent Salary: £65,492 per annum, plus £4500 car allowance Working Hours: 39 Hours per week Working Pattern: Monday to Friday Location: Hollingsgate, Burnley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Project Manager To manage the construction process of large complex multi-phase/ consortia developments ensuring efficient and effective delivery to programme, budget, and in line with health, safety and environmental requirements and quality standards. About you We are looking for someone with: • Experience in a house building site management position within an established house building organisation for a minimum period of three years. • Experience of delivering multi-phase/ complex developments • Experience of managing quality and health and safety to high standards • Experience of dealing with customers and delivering open market sale developments • Proven ability to provide inspirational leadership. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile • In the pre-development/ mobilisation phase provide input and support to the Head of Construction and Contracts Manager with duties including the production of a CEMP, a development programme, a prelim schedule for the site start budget, the construction phase plan, and submitting statutory notifications working with in house principal designer. Ensure duties under CDM 2015 and all applicable legislation regarding construction operations are complied with. • Support the Contracts Manager in leading the development team during the pre-development/ mobilisation phase to ensure key milestones are met between all departments. Provide strong leadership to ensure a collaborative culture is generated. • On multi-phase or consortia developments co-ordinate construction operatives between work streams/ developers ensuring legal requirements are met and overall programme timescales are achieved. • Monitor the groundworker during the period they are Principal Contractor under CDM 2015. Ensure health, safety, environmental and quality standards are maintained whilst delivering to development programme. • Assist the technical and commercial departments with reviewing drawn information and producing tender information for subcontractors and materials including trade specifications and delivery requirements. • Assist the commercial department on any matters of dispute with subcontractors providing detailed records and assistance in negotiating resolutions. • Ensure construction works are carried out and monitored in accordance with current health, safety and environmental legislation (HSE) and in line with company policies. Be the health, safety and environmental lead for the development championing a proactive and positive culture. Undertake HSE inspections as required legally and by company policy. Ensure any HSE inspections are undertaken using the company's electronic compliance system (Zutec). Liaise with the appointed health and safety advisor and Riverside group health and safety team where applicable. Where improvement actions are required ensure these are actioned quickly. • Supervise and manage all contractors and labour force on site to consistently deliver to the highest standard of workmanship. Ensuring construction works are delivered in line with construction programme and agreed customer completion dates. Manage material and subcontractor call offs to ensure site operations are efficient and delays avoided. Ensure all reporting is accurate with any risks identified and mitigated accordingly

This role involves overseeing property-related projects within the professional services industry, ensuring they are delivered on time and within budget. The position is based in Ramsgate and requires strong organisational and project management skills. Client Details Our client is a growing specialist real estate and development consultancy that provides project delivery, development, and regeneration expertise to housing associations, local authorities, and public sector organisations across London and the South East. With extensive experience supporting organisations that require additional capability, technical expertise, and project leadership, the consultancy works closely with clients to deliver complex residential and mixed-use developments. Their team combines strong technical knowledge with hands-on project delivery experience, providing practical solutions that ensure projects progress efficiently and achieve successful outcomes. Due to continued growth and increasing demand from both housing association and local authority clients, they are seeking a Project Manager to support the delivery of a diverse portfolio of development projects. This role offers the opportunity to take ownership of live schemes, work directly with senior stakeholders, and contribute to projects that create lasting value for communities. This is an excellent opportunity for an ambitious development professional looking to broaden their experience across a wide range of projects while working within a flexible, supportive, and entrepreneurial environment. Description Manage the day-to-day delivery of residential and regeneration projects on behalf of housing association, local authority, and public sector clients Monitor project progress across all stages of development, ensuring key milestones, budgets, and programme objectives are achieved Act as a client representative, coordinating consultants, contractors, and project stakeholders throughout the development lifecycle Undertake site visits and project reviews, identifying risks and opportunities and providing clear recommendations to clients Prepare reports, project updates, and governance documentation for senior stakeholders and board-level audiences Support procurement activities, tender processes, and contractor appointments where required Review technical information, drawings, specifications, and development proposals to ensure projects remain aligned with client objectives Assist with contract administration and project controls, ensuring robust project governance is maintained Manage stakeholder relationships across clients, contractors, consultants, and local authority representatives Monitor project budgets and expenditure, highlighting financial risks and supporting cost control measures Identify and resolve project delivery challenges, ensuring schemes continue to progress effectively Provide clear communication and professional advice to clients throughout project delivery Support business growth by contributing to new opportunities and expanding client relationships Promote high standards of project management, customer service, and professional delivery across all assignments Profile Experience within a housing association, local authority, consultancy, employer's agent, contract administration, or development environment Approximately 3-4 years' experience within project management, development, construction, or regeneration Demonstrable experience supporting or managing development projects with values exceeding 2m Strong understanding of construction processes and project delivery methodologies Experience liaising directly with contractors, consultants, and project stakeholders Ability to work independently and take ownership of project outcomes Technically minded with the confidence to review and challenge development and construction information Experience as a Contract Administrator or supporting Contract Administration functions Exposure to Employer's Agent services would be advantageous Strong written communication skills with experience producing reports and project documentation Excellent organisational and problem-solving abilities Comfortable managing multiple priorities across a range of live projects Strong stakeholder management skills with the ability to build trusted relationships Ability to work in a client-facing role and represent the organisation professionally Residential development experience is desirable but not essential Relevant qualification in construction, project management, surveying, development, or a related discipline would be beneficial Self-motivated, proactive, and able to drive projects forward with minimal supervision Job Offer Competitive salary of circa 45,000 Permanent PAYE position with pension provision Opportunity to work across a diverse portfolio of development and regeneration projects Exposure to both housing association and local authority clients Highly autonomous role with significant responsibility and client interaction Flexible working environment with a strong emphasis on trust and professional independence Hybrid working arrangements with approximately one day per week in the office Opportunity to broaden experience across project management, development, contract administration, and client advisory services Genuine career growth opportunities within a growing consultancy business Supportive and collaborative team culture with direct access to senior professionals Varied and interesting project portfolio, ranging from smaller residential developments through to larger-scale schemes Opportunity to make a tangible impact on the delivery of much-needed housing and community projects across the South East

Annual salary: up to £32,068.42 Property Advisor Location: Basingstoke Salary: £32,068.42 per annum plus £3,500 car allowance Contract: Full time, 12-month fixed term contract Hours: Full time, 37.5 hours, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Property Advisor to deliver a frontline housing service, supporting customers at various stages of their tenancy journey. This role plays a key part in sourcing, assessing and allocating properties to ensure contractual targets are achieved while maintaining a high standard of customer service. Working primarily from the Basingstoke office, you will manage a varied caseload and build strong relationships with property providers and partners. Occasional travel to properties and alternative areas nationally may be required. Key responsibilities include: Building relationships with letting agents and landlords Procuring properties in line with scheme requirements Managing a caseload of applications to secure suitable accommodation Managing a portfolio of housing stock and allocating appropriate accommodation Ensuring accurate and up to date records through case updates and stock audits Delivering regular reporting and escalating risks as appropriate Developing relationships with new and existing property providers and third parties Supporting colleagues and undertaking ad hoc projects when required Ensuring compliance with Mears code of conduct, contractual terms and group policies and procedures Role Criteria: Experience within lettings or estate agency Strong customer service experience Ability to manage a large workload and work under pressure Good organisational and administrative skills Full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £36,425.30 Multi Skilled Operative Location: West London Contract: Permanent, full time, 42.5 hours per week Salary: £36,425.30 per annum plus company van, fuel card and overtime opportunities We are looking for a skilled and customer focused Multi Skilled Operative to join our responsive repairs team, working across social housing properties in West London. This is a varied, hands on role where you will use your trade skills to deliver high quality repairs while providing an excellent service to residents in their homes. You will be responsible for completing a range of reactive maintenance tasks across occupied properties, managing your workload independently and ensuring all work is completed safely, efficiently and to a high standard. Mears is one of the UK's leading providers of housing services, delivering responsive repairs, planned maintenance and regeneration projects for local authorities and housing associations. We are committed to making a positive difference to the communities we serve and to supporting our people to develop and succeed. About the Role: As a Multi Skilled Operative, you will carry out day to day responsive repairs within occupied social housing properties across your assigned patch. Carry out responsive repairs across social housing properties Repair and replace skirting boards, architraves and internal door frames Install and adjust kitchen units, worktops and cupboard doors Repair or replace internal doors, locks, handles and hinges Identify and fix minor plumbing issues such as leaks and blockages Complete patch plastering and making good damaged walls and ceilings Carry out wall and floor tiling repairs, including grouting and sealing Complete painting and decorating to a professional finish Ensuring all repairs are completed safely, efficiently, and to a high standard Work respectfully in occupied homes, maintaining residents' privacy and comfort Accurately record job details, materials used and completion notes Maintain equipment and a company vehicle in good working order Participate in an out of hours emergency repair rota when required Key Criteria: Experience in plastering Experience in other domestic repairs and maintenance across multiple trades (e.g. carpentry, plumbing, tiling, painting) Ability to work independently and manage a daily workload Strong customer service skills and a professional approach Ability to provide your own tools, as tools will not be provided Full UK manual driving licence Benefits Family friendly policy to include enhanced maternity/paternity leave and much more. Generous Pension Scheme Sick Pay Refer a friend scheme (total award £1000) Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme Park, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.

Annual salary: up to £28,598.37 Customer Service Advisor Location: Crawley Contract: Full Time / Permanent / Office Based / Monday to Friday 08:00 - 17:00 Salary: £28,598.37 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. As a Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards. Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments Ensure correct diagnosis of repair made via the branch operating system. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works. Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided. Support the maintenance of strong links with client, service users, sub contractors and other relevant parties. Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide additional support to Administration or Customer & Community Team where required. Attend informal and formal meetings and training sessions as required. Role Criteria Customer service focused. IT literate especially Microsoft Ability to deal with challenges and complaints. Reliable and hardworking Excellent verbal and written communication skills Good Telephone manner Reside in the Crawley Borough or close surrounding areas Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Annual salary: up to £32,000.00 Senior Advisor Location: Basingstoke - office based Salary: £32,000 per annum Contract: Full time, Permanent, 37.5 hours, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a confident and experienced Senior Advisor to join our In Tenancy and Move Outs team. This is a key role where you will act as a senior point of support, helping ensure the smooth delivery of tenancy services while maintaining high levels of customer care and operational performance. In this varied position, you will support the wider team through guidance, oversight and day to day coordination. You will play an important part in resolving escalated issues, monitoring performance and ensuring service standards are consistently met, while also stepping in to provide cover where required. Key responsibilities include: Act as the first point of escalation for complex issues raised by team members Provide guidance, mentorship and support to colleagues handling challenging situations Build strong relationships with tenants, landlords and stakeholders through clear communication Carry out daily audits on caseloads, documentation and compliance to ensure accuracy and consistency Distribute workloads effectively to support team performance and service delivery Provide regional and administrative cover during periods of absence Produce and analyse reports on team performance and operational trends Identify process improvements to enhance efficiency and customer outcomes Ensure adherence to company policies, procedures and compliance requirements Liaise with contractors, service providers and internal teams to maintain smooth operations Role Criteria: Supervisory or team leader experience Strong customer service background Administrative / Office based experience Excellent communication and problem-solving skills Ability to manage workloads and prioritise effectively in a fast-paced environment Confident in handling escalations and providing resolutions Good attention to detail with the ability to audit and analyse data Property or repairs experience is desirable but not essential Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate 22.02 PAYE / 28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

New Homes Sales Adviser Angmering, West Sussex 35,000 Basic OTE 60,000 + Excellent Benefits An exciting opportunity has arisen for an experienced New Homes Sales Adviser to join one of the UK's leading residential developers, selling from an attractive new housing development in Angmering, West Sussex . This is an excellent opportunity to join a highly respected developer with an outstanding reputation for quality, customer service and employee development. Following the successful completion of this development, you'll have the opportunity to move onto a future scheme in Pulborough , offering excellent long-term career prospects. Working as the face of the development, you'll be responsible for guiding purchasers through the entire buying journey, from their initial enquiry through to legal completion, whilst delivering an exceptional level of customer service throughout. Your day-to-day responsibilities will include welcoming and qualifying prospective purchasers, conducting development and show home tours, identifying customers' requirements, securing reservations, progressing sales through to exchange and completion, maintaining accurate CRM records, liaising with solicitors, mortgage advisers and estate agents, carrying out regular customer follow-up calls, producing sales reports and ensuring the marketing suite and show homes are presented to an exceptional standard at all times. You'll also be responsible for monitoring local market activity and consistently delivering an outstanding customer experience whilst achieving agreed sales targets. Applicants should have a minimum of 9 months' property sales experience , ideally gained within the New Homes sector, although candidates from estate agency or wider residential property sales backgrounds will also be considered. You'll be a confident communicator with excellent relationship-building skills, commercially aware, target-driven and passionate about delivering exceptional customer service. A full UK Driving Licence and access to your own vehicle are essential, and applicants should live within approximately 45 minutes of Angmering. The working hours are 10:00am to 5:00pm , five days per week, including weekends, with two weekdays off each week . In addition, the company offers an excellent work-life balance with one in every six weekends off . In return, you'll receive a basic salary of 35,000 , with an uncapped OTE of approximately 60,000 , together with an excellent benefits package, ongoing training and genuine opportunities for career progression within an established and growing business. If you're looking to take the next step in your New Homes career with a quality-focused developer that values its people and offers long-term stability, we'd love to hear from you. Apply today or contact Dan Eley at PW Construction Recruitment for a confidential discussion.

Sales Executive My client are a leading, award-winning housing developer who deliver new build homes in the North West region. They have a requirement for an ambitious Sales Executive to join their sales team on a developments based in Wirral. About the role of a Sales Executive The Sales Executive job will be responsible for securing the sale of new homes and to achieve contract exchanges and legal completions in line with company targets. You will utilise sales tools, promotions and incentives, to manage all sales proceedings including regular contact with customers with regards to contract exchange deadline to ensure that are that these are achieved and customers are kept fully informed throughout the buying process ensuring the highest levels of customer satisfaction are delivered. Responsibilities for a Sales Executive Maintaining presentation of the sales office and show area complex (including signage, flags, gardens and customer car parking areas) Meeting and greeting potential and existing clients in a professional manner Providing excellent customer service skills throughout the sales journey Answering enquiry calls and responding to new leads effectively Organising customer appointments (viewing show homes etc) Ensuring all potential purchasers are qualified following company procedure Dealing with the day to day administration in line with running a sales office Holding build sales meeting with site manager discussing all plots build progress and discuss any up and coming completions, issues etc. Keeping COINS up to date Checking plots and carrying out home ready inspections when CML is received Liaising with internal departments (site manager and head office) Keeping close contact with Sales Manager (reporting any issues or updates) Liaising with any external departments (surveyors, estate agents, financial advisors, solicitors) Ensure GDPR guidelines/privacy policies are being adhered to Daily usage of Personal Alarm system Requirements for a Sales Executive Suitable applicants must have a strong sales background with proven experience in a similar role within the new homes industry or estate agency. You will need to be courteous and professional at all times, organised, self-motivated, honest and trustworthy, and a willing team player who will make an immediate contribution in a busy and fast moving sales environment. GCSE Maths and English Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems 35 hours per week, working Thursday to Monday between 10am - 5pm. Flexibility is a pre-requisite for this role as the post holder will be required to travel between sites on occasion. Driving license and own vehicle What we offer for a Sales Executive Salary of 27,000 Car allowance & mileage Competitive commission scheme 26 days holidays plus holiday buy back scheme of up to 5 days Private medical insurance If you're interested in this Sales Executive role, please apply with an up-to-date copy of your CV.

Sales Advisor My client are a leading housing developer who deliver new build homes across the country. They currently have a requirement for an ambitious Sales Advisor who is looking to join a successful sales team to grow with the company, expanding their knowledge in the housing industry About the role of a Sales Advisor The Sales Advisor is responsible for the day-to-day sales activities on a development, providing excellent customer service and helping buyers throughout the sales process. Managed sales from initial enquiry and reservation through to contract exchange and completion, while working towards and achieving sales targets Responsibilities for a Sales Advisor Achieve sales targets and support the overall sales performance of the development Guide customers through the buying process from enquiry to completion Liaise with customers, solicitors and mortgage advisors to help progress sales Provide support to customers after completion, dealing with any queries or issues Work with the Sales Manager and wider team to maximise sales opportunities Maintain the presentation of the sales office, show homes and development Build a good knowledge of the properties and development to provide accurate information Show customers around the development and available homes Ensure all visitors follow health and safety procedures while on site Keep customer records up to date using the CRM system Arrange customer appointments with the Site Manager Attend regular sales and site meetings Follow company policies, procedures and industry regulations Requirements for a Sales Advisor Achieve sales targets and support the overall sales performance of the development. Guide customers through the buying process from enquiry to completion. Liaise with customers, solicitors and mortgage advisors to help progress sales. Provide support to customers after completion, dealing with any queries or issues. Work with the Sales Manager and wider team to maximise sales opportunities. Maintain the presentation of the sales office, show homes and development. Build a good knowledge of the properties and development to provide accurate information. Show customers around the development and available homes. Ensure all visitors follow health and safety procedures while on site. Keep customer records up to date using the CRM system. Arrange customer appointments with the Site Manager. Attend regular sales and site meetings. Follow company policies, procedures and industry regulations. What we offer for a Sales Consultant Salary of 26,000 OTE (Structure can be discussed during the application process) 25 Days Holidays + Bank Holidays Contributionary pension scheme Access to discounts and benefits portal Holiday purchase scheme Cycle to work scheme Excellent training and career progression opportunities The chance to work across a variety of successful developments If you're interested in this Sales Advisor role, please apply with an up-to-date copy of your CV, or get in touch with Sana in our Bolton office on (phone number removed) for further details

Multi Trades Recruitment is looking for a reliable and organised Customer Care Advisor / Planner to join a busy Facilities Management team. This is a fast-paced role supporting planning and customer service operations, handling customer enquiries while coordinating engineers and operatives to ensure works are delivered efficiently and in line with service level agreements. About the Role: You will act as a key point of contact for customers, managing enquiries via phone, email, and internal systems, while planning and scheduling works for operatives. Key Responsibilities: Handle incoming calls, emails, and portal requests from customers Book and confirm appointments using internal systems (Castleton Maintain) Raise, update and close support tickets via CAFM systems Plan and schedule works for operatives and engineers Manage and update diaries to ensure efficient workflow Monitor and ensure SLAs are met Investigate and resolve customer queries and complaints Arrange follow-on appointments where required Maintain accurate customer records and databases Liaise with site teams, engineers, and stakeholders Carry out customer satisfaction surveys Manage shared inboxes and general administrative duties Support training of new team members where required About You: Essential Skills: Excellent organisational and time management skills Strong customer service and communication skills Ability to work in a fast-paced environment Confident using IT systems including Microsoft Office Professional and reliable approach to work Ability to work independently and as part of a team Desirable Experience: Experience in planning or scheduling roles Experience within Facilities Management or Responsive Repairs Familiarity with CAFM systems (e.g. Castleton Maintain) Understanding of local government, housing associations or service contracts Other Requirements: Full UK driving licence (preferred) Personal Attributes: Self-motivated and proactive Flexible and adaptable Strong communicator Well presented and professional Reliable and team-oriented This is a great opportunity to join a structured and supportive environment with strong progression potential. Please apply with your CV to be considered. INDTEMP

The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.

Resident Liaison Office Main Contractor Fire Remediation Project Freelance: 24 Months Rate: Up to £18 per hour Location: Elephant & Castle We are currently searching for a Resident Liaison Office to join the team of a busy main contractor specialising in Fire Remediation projects. This project in Elephant & Castle has a 24 month run time and will see various fire stopping packages stripped out and reinstalled to specification. As Residential Laison Office you will be required to: Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages. Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions. Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions. Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them. Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently. Record and maintain accurate resident communication logs, complaints, and project documentation. Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction. Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed. Required: Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment. Strong communication and interpersonal skills with the ability to engage confidently with people at all levels. Experience dealing with customer complaints and conflict resolution in a professional manner. Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous. Excellent organisational skills with the ability to manage multiple tasks and priorities. Strong administrative skills and experience maintaining accurate records and reports. Proficient in Microsoft Office packages. To apply for this role please send your CV through the portal or get in contact with Sam Marsden at Lonsite directly.

Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.