Operations Manager

We are seeking an experienced Operations Manager to oversee local Social Housing Repairs & Maintenance contracts, ensuring the business operates on sound operational and commercial principles. This pivotal role will drive a high-performing culture, foster professional client relationships, and embed a customer-focused ethos across the team. You will provide clear leadership, mentoring, and motivation to the branch team, setting strategic targets and objectives and leading by example. Key responsibilities include developing sustainable client and stakeholder relationships, ensuring exceptional customer engagement, and maintaining compliance with health and safety regulations. You will manage performance against P&L targets, monitor KPIs, and uphold governance and risk management processes. Proficiency in business systems such as MSP, Dashboards, Workday, and compliance plans is essential. You will also embed company values and procedures through monthly Branch/Contract meetings, annual appraisals and annual staff surveys. If you are passionate about delivering efficient, high quality and high performing services, we would love to hear from you.

Essential Criteria:

• Demonstrable strong understanding of the principles of contract/project management.
• Experience of effectively leading and managing a team of Technical/Trades/Administrative staff
• Ability to effectively manage, support and resolve personnel issues
• Ability to work productively in a pressurised environment, acting decisively when faced with urgent issues while consistently maintaining a high level of service at all times
• Having a genuine understanding of industry and service delivery to a range of clients
• IT literate utilising Microsoft packages
• Experience of managing in a Social Housing repairs and maintenance role
• Experience of financial and commercial forecasting to include budgeting
• Experience of working towards social value targets
• Experience of developing sustainable client and stakeholder relationships
• A proven track record in achieving, monitoring and managing performance targets
• Excellent communication skills and the ability to influence and challenge internally and externally
• Strong organisational skills and the ability to prioritise workloads to achieve targets
• Ability to proactively manage and analyse data
• Management of complaints which are promptly resolved and dealt with appropriately
• Detailed and up to date knowledge of health and safety practices
• UK full current driving licence

Preferred Criteria:

• SMSTS qualification
• HNC/HND Building Studies qualification or equivalent demonstrated experience
• A level 4/5 qualification in Leadership & Management or a willingness to work towards this if required

Benefits:

• 25 days annual leave plus bank holidays
• Annual Fun Day a company-wide celebration of your hard work
• Volunteering leave to support community initiatives
• Rewards discounts on groceries, holidays, eye tests, and more
• Family-friendly policies and support