49 jobs found

Intensive Temporary Accommodation Officer (Complex Needs) Watford Permanent, 37 hours per week The Vacancy Are you passionate about changing lives through housing? If you're someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you. Introduction to the role We're looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role - it's an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities. Role purpose As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes. You'll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards. What's the role? Key Accountabilities Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing Carrying out pre-tenancy assessments, property inspections, and tenancy reviews Supporting residents with rent management and reducing arrears through payment planning and monitoring Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care Working with partners, support agencies, and stakeholders to ensure a joined-up service Representing the organisation in court and at community or stakeholder meetings Ensuring properties are safe, compliant, and re-let quickly to minimise void loss Playing a key role in delivering a trauma-informed, customer-first approach What are we looking for? Essential: Experience in housing management, ideally within social housing Strong understanding of rent recovery, tenancy enforcement, and housing legislation Experience working with individuals with complex needs (e.g. mental health, substance misuse, domestic abuse) Excellent communication, negotiation and conflict resolution skills Ability to work both independently and collaboratively in a fast-paced environment A customer-focused, solution-driven mindset A full driving licence and access to a car with business insurance Desirable: Knowledge or experience of the Housing First model CIH qualification or equivalent Who you'll work with Responsible to: Temporary Accommodation Team Leader Department: Housing Operations What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 26th July 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)

Assessment & Support Officer Pay: 16.63 PAYE per hour Job Type: Temporary (until end of August 2026, with possible extension) Location: Beeston (office-based) The Role The Assessment & Support team acts as the front door for referrals, received via a portal from residents, colleagues, and third parties. You will play a key role in supporting the team to assess risk and need, ensuring customers receive the right support at the right time from appropriate services. Working within the wider team, you will support case management, coordinate activity across multiple agencies, and help deliver a high-quality, customer-focused service. Day-to-Day Responsibilities Support colleagues in managing cases, including completing referrals to statutory agencies Organise and attend multi-agency meetings, taking accurate and detailed notes Collaborate with internal and external professionals involved in casework Maintain accurate and up-to-date records, ensuring information is stored, shared, and acted on appropriately Liaise with external agencies to promote effective partnership working, risk mitigation, and positive outcomes for customers Complete, or support colleagues in completing, ongoing risk assessments, including specialist tools such as the DASH RIC checklist Take a holistic approach to casework, covering areas such as safeguarding, poverty, benefits, unmet social needs, domestic abuse, and mental health Build and maintain positive working relationships across teams and the wider organisation Assist the Team Leader with planned and ad hoc tasks, including meeting coordination and administrative support Skills & Experience Required Excellent communication skills, including written, verbal, presentation, and IT literacy Experience in frontline service delivery within housing, social care, or a related sector Experience in one or more specialist areas such as domestic abuse, mental health, adult social care, care & support, or anti-social behaviour Proven ability to work collaboratively within a team to manage workloads and solve complex issues Experience working with multiple agencies to coordinate support for individuals Ability to manage complex, sensitive, and emotionally challenging situations, supporting both customers and colleagues effectively Knowledge of relevant legislation and statutory frameworks, particularly relating to housing providers Good understanding of housing, care, and local public service delivery landscapes To apply for the Assessment and Support Officer position, please submit your CV detailing your relevant experience

Purpose Temporary Accommodation Officer Temporary Accommodation Officer To provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards. To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches. The postholder ensures that issues are resolved promptly through direct action, coordination with contractors, and enforcement of tenancy/licence terms. To work closely with internal teams, partners and statutory agencies to ensure that breaches of tenancy/licence agreements are identified early, addressed appropriately and escalated when necessary, using all available enforcement tools to protect residents and the Council. To deliver a resident focused service by providing clear communication, practical support, and a strong presence within temporary accommodation settings, ensuring that households feel supported, listened to and safe throughout their stay. The role plays a pivotal part in helping residents stabilise and prepare for their move into a safe and sustainable settled home. Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service. Temporary Accommodation Officer The service is delivered to the quality, organisational and professional standards required Customer / stakeholder expectations are managed in relation to what can be delivered. The service meets organisational requirements and reflects customer / stakeholder requirements / needs, within organisational constraints. Maintain all required records and information. Analyse and interpret complex information, for input into reports. Procedures are adhered to and all information is correctly recorded and processed. Accurate, complete and relevant information / records / reports are provided for internal and/or external use. Develop specialist documents / materials / activities to support / promote the service area. All materials / activities are delivered to the required standards and timescales. Communications are clear, well planned and effectively targeted. Experience ? Experience delivering frontline housing management services, preferably in temporary accommodation, social housing or similar settings. ? Experience working directly with residents in a diverse, multi-cultural environment, including vulnerable or high-need households. ? Experience carrying out property inspections, identifying health and safety concerns and specifying or escalating necessary works. ? Experience managing tenancy/licence breaches, ASB, arrears or abandonment cases, including taking proportionate enforcement action. ? Experience handling complaints and repairs issues, including damp and mould, disrepair, contractor performance concerns and resident disputes. ? Experience working collaboratively with other services, including Repairs, ASB teams, Social Care, Environmental Health, Managing Agents and external partners. ? Experience maintaining accurate records on housing management systems, updating casework, inspections, contacts and actions in line with audit expectations. ? Experience supporting residents with housing-related advice, tenancy sustainment, safeguarding concerns or signposting to specialist agencies. Indicative Qualifications

Mobile Caretaker Hourly Rate: 15.94 - 17.63 per hour Duration: 12 weeks temporary - 2 positions available Hours of Work: 37 hours per week - Full Time - Monday to Friday, 8:30am - 4:30pm Location / Hybrid Working: Welwyn and Hatfield - Field-based role across housing estates Day-to-Day Responsibilities Carry out routine inspections of communal housing estates, blocks, and surrounding areas. Identify and report health and safety hazards, fire risks, fly-tipping, anti-social behaviour, repair issues, and grounds maintenance concerns. Complete inspection records accurately, including photographic evidence where required. Assist with the proactive management, removal, and storage of TORT items in accordance with current policies and procedures. Conduct daily inspections of estates with high levels of fly-tipping and housing management concerns, ensuring appropriate action is taken and recorded. Liaise with Neighbourhood Officers, Housing Assistants, contractors, and other stakeholders to ensure follow-up actions are completed. Undertake litter picking, sweeping, and maintaining cleanliness around communal areas and bin stores. Arrange clearance of larger waste deposits and fly-tipping through the appropriate service teams. Support the maintenance and presentation of housing estates to ensure a safe, clean, and welcoming environment for residents. Respond to estate-related issues as directed by management. Required Skills & Experience Knowledge of estate services, grounds maintenance, cleaning, or caretaking duties. Good understanding of health and safety responsibilities within communal housing environments. Ability to identify and report housing management and environmental issues. Practical approach with a willingness to undertake outdoor duties in all weather conditions. Reliable, organised, and able to work with minimal supervision. Basic IT skills to complete inspection reports and record actions taken. Special Conditions Full UK driving licence essential. Must have access to a vehicle and be insured for business use . Role requires regular travel between housing estates across Welwyn and Hatfield . The post involves outdoor working and manual handling activities. To apply for the Mobile caretaker position, please submit your CV detailing your relevant experience

We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand. This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment. The successful candidate will manage tenancy and neighbourhood issues across a designated group of properties, providing a visible presence across geographically dispersed sites. This Tenancy Enforcement Officer position will involve proactive tenancy management, early intervention and robust action to tackle anti-social behaviour and tenancy breaches. The Role Managing tenancy and neighbourhood issues across a designated housing patch. Supporting new tenant move-ins and managing new tenancies from the outset. Managing introductory tenancies and ensuring compliance with tenancy conditions. Carrying out tenancy audits, home visits and property visits. Taking a proactive approach to early intervention and tenancy sustainment. Investigating and managing nuisance, anti-social behaviour and complex tenancy breaches. Taking appropriate tenancy enforcement and legal action where required. Supporting tenants with complex needs and making appropriate referrals. Carrying out regular estate and site visits across geographically dispersed properties. Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues. Maintaining accurate case records and managing a varied caseload. Key Requirements Previous experience within tenancy management or housing management. Experience managing anti-social behaviour and tenancy enforcement cases. Experience working with tenants with complex needs. Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation. Experience undertaking tenancy audits, home visits and property visits. Experience managing tenancy breaches and progressing enforcement action. Ability to undertake lone working and travel between geographically dispersed sites. Experience managing a varied housing caseload within a high-demand service. What You Need to Do Now If you are interested in this Tenancy Enforcement Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Tenancy Enforcement Officers, ASB Officers, Housing Officers and Tenancy Management Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

ASB Officer Pay: 23.16 per hour PAYE Job Type: Temporary (2-3 months) Location: Wallington, Surrey We are currently recruiting for an experienced ASB Officer to join a housing provider on a short-term contract. This is a specialist role focusing on complex Anti-Social Behaviour (ASB) and tenancy enforcement cases. Please note: Proven experience as an ASB Officer is essential for this position. Day-to-Day Responsibilities Lead and manage complex ASB and tenancy enforcement cases from investigation through to resolution Prepare and present legal cases, including evidence gathering, witness statements, and court documentation Represent the organisation in court proceedings, acting as a professional witness when required Investigate and act on tenancy fraud and serious breaches of tenancy agreements Provide expert advice and guidance to housing teams on ASB case management Work closely with police, local authorities, and partner agencies to resolve cases effectively Ensure all enforcement activities comply with current legislation and best practice Support teams with training and knowledge sharing on ASB processes and procedures Required Skills & Experience Proven experience working as an ASB Officer (essential) Strong background managing complex ASB and housing enforcement cases Experience preparing and presenting cases in court Sound knowledge of tenancy law, ASB legislation, and enforcement procedures Excellent communication, negotiation, and stakeholder management skills Ability to work independently and manage a high-risk caseload Full driving licence and access to a vehicle highly desirable To apply for the ASB Officer position, please submit your CV for consideration

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team. Location: West London Rate: £19.00 - £19.90 per hour (PAYE) Full-Time Temporary 5 Days On Site What You'll Be Doing You'll be supporting Housing Officers with a wide variety of housing management duties, including: Supporting tenancy and estate management across a busy housing patch. Assisting with estate inspections and ensuring follow-up actions are completed. Supporting the management of Anti-Social Behaviour (ASB) cases . Assisting with tenancy verification checks and tenancy changes. Helping to manage the voids and lettings process from start to finish. Arranging and attending property viewings and supporting tenancy sign-ups. Preparing welcome packs and tenancy documentation for new residents. Responding to resident enquiries by phone, email and face-to-face. Delivering a professional front-of-house reception service. Maintaining accurate records using housing management systems. Liaising with contractors, internal teams and external agencies. Supporting resident meetings, home visits and community events. Assisting with general housing administration and performance reporting. What We're Looking For You'll ideally have: Experience working within a Housing Association or Local Authority. Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar. Excellent customer service and communication skills. Experience supporting tenancy management or neighbourhood services. Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard. If you have experience working within social housing , enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams. No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough. A proactive attitude with the ability to manage a busy and varied workload. Why Apply? Competitive PAYE rate of £19.00 - £19.90 per hour Join a respected Housing Provider with a supportive Housing Management team. Gain exposure across tenancy management, estates, ASB, lettings and resident engagement. Excellent opportunity to build your housing career and broaden your experience. Full-time opportunity based in West London . Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you.

Your new company We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in Fife on an initial 2-month contract, with the strong potential for extension.This is an excellent opportunity for a proactive and customer-focused professional to join a busy housing team and make an immediate impact. Your new role Managing a designated patch of properties Delivering a high-quality, customer-focused housing management service Handling tenancy management, including allocations, voids, and tenancy sustainment Managing rent arrears and supporting tenants with payment plans Dealing with anti-social behaviour cases Conducting estate inspections and property visits What you'll need to succeed Previous experience working as a Housing Officer or in a similar role Strong knowledge of housing management and current legislation Excellent communication and organisational skills Ability to manage a varied caseload effectively Full UK driving licence and access to a vehicle What you'll get in return Location: Fife Duration: 2 months initially (high likelihood of extension) Start: Immediate / ASAP Mileage paid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Housing Officer (known as Neighbourhood Services Manager) Location: Bolton Salary: £34,795 rising to to £36,626 (At 2 years, subject to satisfactory performance) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development . Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages

Main Purpose of Job: Housing Officer The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement. As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary. Main Responsibilities / Accountabilities / KRA: Housing Officer The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation. Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary. Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy. Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy. To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements. Maintain a highly visible profile on Council estates to provide an excellent estate management service. Job Activities: Undertake the general work of a Housing Officer including: Managing a patch of social housing tenancies, responsible for the monitoring and managing of own case load in line with performance targets. To maintain detailed records of all actions taken and all contact with tenants and to write nonstandard letters, briefing notes and reports as and when required. To liaise with and maintain effective working relationships with internal and external agencies and other service providers and to represent the Council at any meetings as required. Attend Tenant and Resident Meetings as required. General information: Housing Officer The post holder will be required to operate according to the Council's corporate values, code of conduct and employee competencies. The post holder will adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working. This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.

Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer. You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action. This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents. What you'll be doing Managing a designated patch of housing stock and acting as the main point of contact for residents. Conducting tenancy visits, home visits and estate inspections. Investigating anti-social behaviour, neighbour disputes and tenancy breaches. Supporting residents to sustain their tenancies and access relevant support services. Working closely with partner agencies including Police, support providers and safeguarding services. Taking enforcement action where necessary, including preparing statements and attending court. Responding to resident enquiries and complaints, ensuring excellent customer service. Identifying safeguarding concerns and supporting vulnerable households. Carrying out tenancy reviews, audits and fraud prevention activities. Playing an active role in creating safe, clean and sustainable neighbourhoods. About You You'll be someone who enjoys being out in the community, building relationships and solving problems. You'll have experience of delivering frontline housing management services and be comfortable managing a diverse caseload. You'll also have: Strong communication and case management skills. Experience working with vulnerable residents and partner agencies. Knowledge of housing legislation and tenancy enforcement. The ability to work independently and manage competing priorities. A customer-focused approach and a passion for delivering excellent housing services. If you're looking for a role where you can have a genuine impact on residents' lives whilst working across a broad range of housing management responsibilities, we'd love to hear from you.

Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness.This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of £21.00 - £25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Ashberry Recruitment are looking for a Housing Officer on a temporary basis for a client based in the Grimsby area, they are looking for someone initially on a 2 -3 months basis, this could be extended. What You'll Do As a Housing Officer, you'll deliver high-quality housing management and tenancy sustainment services, helping tenants maintain their accommodation, maximise their independence and achieve positive housing outcomes. Working across TH, SH, SSH and PRS services, you'll build positive relationships with tenants, care providers, landlords and partner agencies to ensure safe, compliant and well-managed accommodation. Key Responsibilities Manage a caseload of tenants, providing effective housing management and tenancy sustainment. Deliver regular welfare and property visits to promote tenancy stability, independence and wellbeing. Support tenants to develop independent living skills, including budgeting, financial management, attending appointments and accessing appropriate services. Assist tenants with welfare benefits, Universal Credit and housing-related financial responsibilities. Identify and respond to tenancy issues including rent arrears, antisocial behaviour, safeguarding concerns and neighbour disputes. Liaise with landlords, care providers, local authorities, DWP and partner agencies to achieve positive outcomes for tenants. Complete property inspections, health and safety checks and report repairs to maintain safe, compliant accommodation. Develop and maintain support plans, risk assessments and accurate case records using organisational systems. Support tenants to access employment, education, healthcare and specialist support services where appropriate. Deliver housing management appropriate to TH, SH, SSH and PRS services, recognising the differing needs of each service model. Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, data protection legislation and organisational policies. Contribute to service quality through effective record keeping, team working, training and continuous improvement. Undertake any other reasonable duties commensurate with the role. What We're Looking For Understanding of safeguarding, confidentiality and professional boundaries. Good IT skills and experience maintaining electronic records. Full UK driving licence and access to a vehicle. Enhanced DBS check.

Your new company A large, values-led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do. Your new role As a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure.Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately.This is an agile, patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands. What you'll need to succeed Proven experience managing ASB and tenancy breach cases within a housing or similar environment Strong case management skills, including working with vulnerable customers and safeguarding frameworks Good working knowledge of housing law, ASB legislation and tenancy enforcement processes Experience working in partnership with external agencies such as police, social services and local authorities Excellent written and verbal communication skills, including the ability to prepare court-ready documentation Ability to work independently, prioritise effectively and make sound decisions under pressure Strong problem-solving and analytical skills with a customer-focused approach Full driving licence with access to an insured vehicle (or the ability to travel extensively) Willingness to work flexibly, including outside standard hours, where required What you'll get in return Competitive hourly rate of up to £28 per hour + expenses Opportunity to work within a well-established housing organisation making a genuine impact on communities Exposure to complex, meaningful casework with excellent multi-agency collaboration Flexible working arrangements and varied day-to-day responsibilities Support from experienced team leaders and access to ongoing professional development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering a sick member of staff initially for three months. The post holder will be working full time from our client's Enfield office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Please note, a car driver/owner is not essential for this role as you can get around your patch by foot and public transport. Expertise in anti social behaviour would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late July 2026.

Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes.What you'll need to succeedTo excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Neighbourhood Officer Rate of Pay: 21.86 PAYE or 27.76 per hour Umbrella Job Type: Temporary Location: SE28 8RA, London (2 office days per week - Tuesday & Thursday) We are recruiting for an experienced Neighbourhood Officer to join a leading Housing Association on a temporary basis. This is a customer-facing role where you will take ownership of a designated neighbourhood, ensuring residents receive an excellent housing management service while driving customer satisfaction, community engagement, and neighbourhood improvements. Acting as the main point of contact for residents, you will manage tenancy-related matters, customer enquiries, estate inspections, neighbourhood plans, and community safety concerns. Working closely with internal teams and external partners, you will play a key role in creating safe, sustainable communities and maintaining high standards across your patch. Day-to-Day Responsibilities Manage customer enquiries and housing management cases, including complaints, mutual exchanges, successions, assignments, lettings, and community safety concerns. Act as the primary point of contact for residents, delivering a proactive and responsive service. Develop and deliver neighbourhood plans to improve customer satisfaction and local performance. Conduct estate, scheme, and property inspections, identifying issues and ensuring timely resolution. Monitor and manage neighbourhood risks, escalating concerns where necessary. Use customer feedback and performance data to identify trends and drive service improvements. Work with Community Safety teams and external agencies to tackle anti-social behaviour and neighbourhood issues. Support resident engagement activities, meetings, and community events. Assist with the turnaround of empty homes, including viewings and sign-ups. Support compliance programmes by helping resolve access issues for essential safety works. Work with Finance and Service Charge teams to ensure value for money for residents. Identify and support vulnerable residents, including safeguarding referrals when required. Promote digital services and self-service options to customers. Manage local budgets effectively and contribute to achieving service targets. Required Skills & Experience Previous experience in a Neighbourhood Officer, Neighbourhood Manager, Housing Officer, Tenancy Officer, or Housing Management role. Ideally gained within a Housing Association environment. Strong knowledge of tenancy and housing management. Experience dealing with complaints, customer enquiries, and neighbourhood issues. Excellent customer service and stakeholder management skills. Ability to manage a varied caseload independently and prioritise workloads effectively. Strong problem-solving, decision-making, influencing, and negotiation skills. Experience using housing management systems and performance data. Excellent written and verbal communication skills. Ability to analyse customer information, legal documents, service charges, and budgets. Understanding of safeguarding, equality, diversity, and inclusion principles. Flexible approach to occasional evening or weekend working (TOIL provided). Basic DBS check required. Driving licence not essential but would be advantageous. Travel expenses paid. Personal safety equipment provided for community visits. To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience.

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby. As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council's housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities. About the role The Housing Officer will provide a comprehensive housing management service for tenants living in the Council's general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy. You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality. The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities. DUTIES AND RESPONSIBILITIES INCLUDE: Deliver a housing management service to tenants of the Council's general needs properties. Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence. Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start. Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants. Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice. Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to. Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters. Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy. Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary. Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services. Prepare case files, witness statements and evidence bundles to support enforcement and court action where required. Promote tenant participation, engagement and equality of opportunity across the service. Work with residents and partner agencies to develop and maintain community agreements. Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly. ESSENTIAL REQUIREMENTS INCLUDE: A minimum of 2 years' relevant experience in a customer-focused environment. An understanding of current housing issues and the local and national political and social context in which local authority housing services operate. The ability to encourage and support tenant participation and engagement. Confidence in dealing with financial matters, including basic income and expenditure work. A full current driving licence and access to a vehicle A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

ASB Officer Hourly Rate: 22.03 PAYE or 29.49 Umbrella per hour Location: London SE20 or Morden SM4 (depending on which location is more suitable) Job Type: Temporary (3 months with potential extension) We are seeking two ASB Officers to join a Housing Association based in South London, ideally based in Croydon. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for the ASB Officer position, please submit your application with a fully updated CV attached