Customer Liaison Officer Location: Sheffield Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
14/07/2026
Full time
Customer Liaison Officer Location: Sheffield Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
10/07/2026
Full time
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
Job Title: Disabled Facilities Grants Officer Type: Temporary Location: South Wales Salary: £21.14 paye or £27.59 umbrella an hour Hours: Full Time BRC are working closely with a local authority to recruit an experienced Grants Officer to support the delivery of housing renewal and grant-funded home improvement programmes. This is an excellent opportunity for someone with experience in Disabled Facilities Grants (DFGs), housing grants, or private sector housing. This role involves Managing housing grant applications from initial survey through to completion, ensuring works are delivered efficiently, compliantly, and to a high standard while providing excellent customer service to residents. Duties: Undertake initial property surveys to assess grant eligibility and identify required repairs and improvements. Advise residents on housing grants and the application process. Prepare schedules of work, drawings, specifications and obtain contractor quotations. Complete and submit grant applications with all supporting documentation. Assess grant applications and ensure compliance with relevant legislation and policies. Submit applications for Building Control, Planning Permission and other statutory approvals where required. Monitor and supervise works on site, authorising interim and final payments. Promote the housing grants service and assist in developing block repair schemes. Carry out inspections relating to council loan applications where required. Maintain accurate records and update grant management systems. Support the development of grant policies and procedures. Ensure compliance with financial regulations, health and safety requirements, safeguarding responsibilities, and equality policies. Requirements: Experience administering housing grants, Disabled Facilities Grants, or private sector housing renewal. Ability to undertake property inspections and prepare specifications and schedules of work. Knowledge of Building Regulations, Planning requirements and construction practices. Experience managing projects from survey through to completion. Strong organisational, communication and customer service skills. Full UK driving licence and access to a vehicle is desirable. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
09/07/2026
Contract
Job Title: Disabled Facilities Grants Officer Type: Temporary Location: South Wales Salary: £21.14 paye or £27.59 umbrella an hour Hours: Full Time BRC are working closely with a local authority to recruit an experienced Grants Officer to support the delivery of housing renewal and grant-funded home improvement programmes. This is an excellent opportunity for someone with experience in Disabled Facilities Grants (DFGs), housing grants, or private sector housing. This role involves Managing housing grant applications from initial survey through to completion, ensuring works are delivered efficiently, compliantly, and to a high standard while providing excellent customer service to residents. Duties: Undertake initial property surveys to assess grant eligibility and identify required repairs and improvements. Advise residents on housing grants and the application process. Prepare schedules of work, drawings, specifications and obtain contractor quotations. Complete and submit grant applications with all supporting documentation. Assess grant applications and ensure compliance with relevant legislation and policies. Submit applications for Building Control, Planning Permission and other statutory approvals where required. Monitor and supervise works on site, authorising interim and final payments. Promote the housing grants service and assist in developing block repair schemes. Carry out inspections relating to council loan applications where required. Maintain accurate records and update grant management systems. Support the development of grant policies and procedures. Ensure compliance with financial regulations, health and safety requirements, safeguarding responsibilities, and equality policies. Requirements: Experience administering housing grants, Disabled Facilities Grants, or private sector housing renewal. Ability to undertake property inspections and prepare specifications and schedules of work. Knowledge of Building Regulations, Planning requirements and construction practices. Experience managing projects from survey through to completion. Strong organisational, communication and customer service skills. Full UK driving licence and access to a vehicle is desirable. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
The Community Partnership and Engagement Officer will play a vital role in fostering meaningful relationships with community stakeholders to support impactful initiatives within the not-for-profit sector. Based in Birmingham, this temporary role offers an exciting opportunity to make a difference in public sector and not-for-profit endeavours. Client Details This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis. Description To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets. To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager. To pro-actively seek ways to engage tenants and service users in shaping services. To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for the services provided. Proactively work with and influence external agencies in promoting the business and encourage tenant engagement. To act as the lead and liaise with all departments in the production of marketing and promotional programmes and information for customers and wider stakeholders. To increase the number of customers involved in shaping and influencing services. Collating evidence for the consumer standards self-assessment review from Housing, Property, Finance and Corporate Services. To oversee the recording, investigation of reported complaints and to meet with the Operations Director at least monthly to review the complaint handling performance dashboard. The Dashboard to be presented via our board/committee governance structure. You will also be required to assist with complaint investigation as directed. To deputise for the Housing Services Manager at meetings as and when required. You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to share specialist knowledge and assist in business planning. Aware of regulatory consumer standards and undertake annual review against standard. Profile A successful Community Partnership and Engagement Officer should have: A Full UK Drivers licence is essential. Previous experience within the housing sector is desirable. Previous experience in community engagement or partnership development, preferably in the not-for-profit sector. Strong communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in planning, organising, and delivering community-focused projects. A track record of monitoring and evaluating programme outcomes. An understanding of public sector and not-for-profit operations and challenges. Ability to work independently and collaboratively in a dynamic environment. Competence in using standard office software for reporting and presentations. Job Offer A competitive annual salary of 38000 - 42000pa A temporary position offering flexibility and an opportunity to make an immediate impact. Work within a supportive and community-focused environment in Birmingham. Engage in meaningful work that strengthens relationships within the not-for-profit sector. Free Parking on-site. Opportunities for potential Progression. 9am - 5pm working hours. If you're passionate about fostering community partnerships and thrive in a collaborative setting, we encourage you to apply for this exciting Community Partnership and Engagement Officer role in Birmingham.
08/07/2026
Seasonal
The Community Partnership and Engagement Officer will play a vital role in fostering meaningful relationships with community stakeholders to support impactful initiatives within the not-for-profit sector. Based in Birmingham, this temporary role offers an exciting opportunity to make a difference in public sector and not-for-profit endeavours. Client Details This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis. Description To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets. To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager. To pro-actively seek ways to engage tenants and service users in shaping services. To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for the services provided. Proactively work with and influence external agencies in promoting the business and encourage tenant engagement. To act as the lead and liaise with all departments in the production of marketing and promotional programmes and information for customers and wider stakeholders. To increase the number of customers involved in shaping and influencing services. Collating evidence for the consumer standards self-assessment review from Housing, Property, Finance and Corporate Services. To oversee the recording, investigation of reported complaints and to meet with the Operations Director at least monthly to review the complaint handling performance dashboard. The Dashboard to be presented via our board/committee governance structure. You will also be required to assist with complaint investigation as directed. To deputise for the Housing Services Manager at meetings as and when required. You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to share specialist knowledge and assist in business planning. Aware of regulatory consumer standards and undertake annual review against standard. Profile A successful Community Partnership and Engagement Officer should have: A Full UK Drivers licence is essential. Previous experience within the housing sector is desirable. Previous experience in community engagement or partnership development, preferably in the not-for-profit sector. Strong communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in planning, organising, and delivering community-focused projects. A track record of monitoring and evaluating programme outcomes. An understanding of public sector and not-for-profit operations and challenges. Ability to work independently and collaboratively in a dynamic environment. Competence in using standard office software for reporting and presentations. Job Offer A competitive annual salary of 38000 - 42000pa A temporary position offering flexibility and an opportunity to make an immediate impact. Work within a supportive and community-focused environment in Birmingham. Engage in meaningful work that strengthens relationships within the not-for-profit sector. Free Parking on-site. Opportunities for potential Progression. 9am - 5pm working hours. If you're passionate about fostering community partnerships and thrive in a collaborative setting, we encourage you to apply for this exciting Community Partnership and Engagement Officer role in Birmingham.
Tristonenash are pleased to be working exclusively in partnership with Westward Housing Group on a number of key roles within their Development and Asset Management Directorates. This is an exciting period of growth for the organisation giving the opportunity for like-minded individuals to join them on this journey. We are looking for an experienced Development Officer to fill a newly created role within the team. You will support development schemes from early opportunity through to handover, working with colleagues and partners to help turn plans into good-quality, affordable homes. Key Duties will include: Carrying out appraisals on S106 & land lead scheme opportunities and preparing for submission to New Business Panel (NBP). Identifying development opportunities, Property purchase & land acquisition Preparation of planning applications, managing consultant workload. Progressing schemes into contract. Provision of information for colleagues in the delivery and sales teams. Management of defects rectification Organising and attending resident involvement events around the work of the Team and individual scheme proposals The ideal candidate will have: Experience of working for a housing provider within a variety of fields including development. Experience of Project Management and appraising new development opportunities Knowledge of Housing legislation Policy and practice. Knowledge of The regulatory and development funding systems used by Housing associations. Key skills in using Appraisal Software Tools, presentation and communication, negotiation and planning and organising skills. Experience in using PROVAL appraisal tool To apply, please submit your CV, or alternatively for more information, please contact James New on (phone number removed) or Danny Wring on (phone number removed)
07/07/2026
Full time
Tristonenash are pleased to be working exclusively in partnership with Westward Housing Group on a number of key roles within their Development and Asset Management Directorates. This is an exciting period of growth for the organisation giving the opportunity for like-minded individuals to join them on this journey. We are looking for an experienced Development Officer to fill a newly created role within the team. You will support development schemes from early opportunity through to handover, working with colleagues and partners to help turn plans into good-quality, affordable homes. Key Duties will include: Carrying out appraisals on S106 & land lead scheme opportunities and preparing for submission to New Business Panel (NBP). Identifying development opportunities, Property purchase & land acquisition Preparation of planning applications, managing consultant workload. Progressing schemes into contract. Provision of information for colleagues in the delivery and sales teams. Management of defects rectification Organising and attending resident involvement events around the work of the Team and individual scheme proposals The ideal candidate will have: Experience of working for a housing provider within a variety of fields including development. Experience of Project Management and appraising new development opportunities Knowledge of Housing legislation Policy and practice. Knowledge of The regulatory and development funding systems used by Housing associations. Key skills in using Appraisal Software Tools, presentation and communication, negotiation and planning and organising skills. Experience in using PROVAL appraisal tool To apply, please submit your CV, or alternatively for more information, please contact James New on (phone number removed) or Danny Wring on (phone number removed)
Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
03/07/2026
Full time
Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
01/07/2026
Full time
Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
30/06/2026
Contract
VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
REMEDIATION OFFICER Trinity Estates • £Competitive • Home Based (North & Midlands) ROLE OVERVIEW You will play a key role in ensuring our managed developments remain safe, compliant and well-cared-for by coordinating remediation activity from investigation through to completion. Working across a varied residential portfolio, you will turn complex technical findings into practical, resident-friendly plans that protect people, property and reputations. You will bring structure, pace and professionalism to each case: gathering evidence, prioritising risk, planning works, and keeping everyone aligned - from residents and site teams to contractors, consultants and internal stakeholders. Your calm, people-first approach will ensure clear communication, robust documentation and quality outcomes, every time. ROLE EXPECTATIONS Most days you will be reviewing reports and data, translating them into clear scopes of work, and coordinating suppliers to deliver safe, compliant remediation. You will keep residents informed, track progress and costs, maintain meticulous records and escalate risks promptly. You will also conduct planned site visits to verify quality, progress and resident experience. WHAT SUCCESS LOOKS LIKE Remediation projects delivered safely, on time and within agreed budgets, with clear, auditable records. Risks identified early, prioritised effectively and reduced through well-structured action plans. Residents, clients and colleagues kept fully informed, with timely, empathetic and transparent updates. Robust contractor management: clear scopes, fair tendering, strong H&S oversight and quality assurance. Accurate data and documentation maintained, enabling confident reporting and regulatory compliance. Proactive pursuit of cost recovery routes (warranties, guarantees, claims) to protect client funds. HOW YOU'LL SPEND MOST OF YOUR TIME Reviewing surveys, reports and site intelligence to define remediation priorities and scopes of work. Preparing tender packs, assessing proposals and appointing competent contractors and consultants. Building and tracking project plans, programmes and budgets, with regular progress reviews. Leading meetings and resident updates; issuing clear, accessible communications at key milestones. Carrying out site visits to validate quality, safety controls and adherence to specification. Maintaining compliance records, risk registers and MI dashboards for internal and client reporting. WHO THIS ROLE IS FOR You are a structured, detail-strong coordinator who stays calm, fair and solutions-focused under pressure. You communicate complex, technical matters simply and empathetically to non-technical audiences. You confidently challenge where needed and hold suppliers to account while building positive partnerships. You balance safety, quality and cost, making sound, evidence-based decisions. You are self-motivated, collaborative and comfortable working across multiple live projects. EXPERIENCE THAT HELPS Coordinating building safety or defect remediation projects, including façade, fire safety or water ingress. Managing major works in residential property, including scoping, tendering and contractor oversight. Familiarity with H&S principles and construction best practice, including CDM and RAMS. Handling insurance/warranty claims and technical documentation to support cost recovery. Using property, project or asset management systems to track actions, risks and performance. WHAT WE OFFER Competitive salary, aligned to experience Car allowance for field-based roles 24 days holiday plus bank holidays Pension scheme Vitality private healthcare Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation. As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management. HOW WE HIRE Initial conversation with our talent team Interview focused on your technical judgement, stakeholder communication and end-to-end project coordination, using scenario-based questions We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. A full, clean UK driving licence is essential.
30/06/2026
Full time
REMEDIATION OFFICER Trinity Estates • £Competitive • Home Based (North & Midlands) ROLE OVERVIEW You will play a key role in ensuring our managed developments remain safe, compliant and well-cared-for by coordinating remediation activity from investigation through to completion. Working across a varied residential portfolio, you will turn complex technical findings into practical, resident-friendly plans that protect people, property and reputations. You will bring structure, pace and professionalism to each case: gathering evidence, prioritising risk, planning works, and keeping everyone aligned - from residents and site teams to contractors, consultants and internal stakeholders. Your calm, people-first approach will ensure clear communication, robust documentation and quality outcomes, every time. ROLE EXPECTATIONS Most days you will be reviewing reports and data, translating them into clear scopes of work, and coordinating suppliers to deliver safe, compliant remediation. You will keep residents informed, track progress and costs, maintain meticulous records and escalate risks promptly. You will also conduct planned site visits to verify quality, progress and resident experience. WHAT SUCCESS LOOKS LIKE Remediation projects delivered safely, on time and within agreed budgets, with clear, auditable records. Risks identified early, prioritised effectively and reduced through well-structured action plans. Residents, clients and colleagues kept fully informed, with timely, empathetic and transparent updates. Robust contractor management: clear scopes, fair tendering, strong H&S oversight and quality assurance. Accurate data and documentation maintained, enabling confident reporting and regulatory compliance. Proactive pursuit of cost recovery routes (warranties, guarantees, claims) to protect client funds. HOW YOU'LL SPEND MOST OF YOUR TIME Reviewing surveys, reports and site intelligence to define remediation priorities and scopes of work. Preparing tender packs, assessing proposals and appointing competent contractors and consultants. Building and tracking project plans, programmes and budgets, with regular progress reviews. Leading meetings and resident updates; issuing clear, accessible communications at key milestones. Carrying out site visits to validate quality, safety controls and adherence to specification. Maintaining compliance records, risk registers and MI dashboards for internal and client reporting. WHO THIS ROLE IS FOR You are a structured, detail-strong coordinator who stays calm, fair and solutions-focused under pressure. You communicate complex, technical matters simply and empathetically to non-technical audiences. You confidently challenge where needed and hold suppliers to account while building positive partnerships. You balance safety, quality and cost, making sound, evidence-based decisions. You are self-motivated, collaborative and comfortable working across multiple live projects. EXPERIENCE THAT HELPS Coordinating building safety or defect remediation projects, including façade, fire safety or water ingress. Managing major works in residential property, including scoping, tendering and contractor oversight. Familiarity with H&S principles and construction best practice, including CDM and RAMS. Handling insurance/warranty claims and technical documentation to support cost recovery. Using property, project or asset management systems to track actions, risks and performance. WHAT WE OFFER Competitive salary, aligned to experience Car allowance for field-based roles 24 days holiday plus bank holidays Pension scheme Vitality private healthcare Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation. As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management. HOW WE HIRE Initial conversation with our talent team Interview focused on your technical judgement, stakeholder communication and end-to-end project coordination, using scenario-based questions We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. A full, clean UK driving licence is essential.
Michael Page Property and Construction
Solihull, West Midlands
The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from £31,500 to £38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.
30/06/2026
Full time
The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from £31,500 to £38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.
The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from 31,500 to 38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.
26/06/2026
Full time
The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from 31,500 to 38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.
This role initially is a 2 year contract We are seeking a dedicated and proactive Empty Property Officer to join our clients team. To contribute to the development, implementation and delivery of the Council's Empty Property Strategy, 10 Year Vision and masterplan - to bring empty properties into use through utilising a range of statutory powers and funding a range of statutory and voluntary provisions contained within the strategy and relevant funding programmes. Responsibilities In conjunction with the Housing Standards Manager and Environmental Health Service Manager to develop and implement the Empty Property Strategy To bring empty properties back into use using statutory and voluntary provisions. To trace and communicate with owners of empty properties to facilitate the return of the property to use. To be the first point of contact for all empty property enquiries To support the activity of the councils enforcement group in relation to complex enforcement cases. and coordinate the activities of targeted interventions to properties/areas with regeneration, conservation, planning, strategic housing and environmental health To arrange and undertake property inspections using the Housing Health and Safety Rating System (HHSRS) to determine property condition, categorise risks and recommend action Requirements: Experience in a simliar position from a housing authority, local authority etc. Relevant qualification to a minimum of HND Level in a relevant subject (e.g. housing, construction, building technology). Minimum of two years' experience of inspection and enforcement pertaining to housing standards. Detailed knowledge of the Housing Act 2004 and associated legislationDetailed knowledge and experience in the use and application of the HHSRS. Experience of informal and formal investigative and enforcement procedures including PACE, RIPA and other codes of practice. Knowledge of housing defects and their implications for the health and safety of the occupants. Knowledge of external funding programmes Strong understanding of legislation Good understanding of built environment Strong regulatory background This role is integral to maintaining community standards and ensuring the regeneration of vacant properties. We welcome applications from motivated individuals eager to make a positive impact through effective property oversight.
26/06/2026
Full time
This role initially is a 2 year contract We are seeking a dedicated and proactive Empty Property Officer to join our clients team. To contribute to the development, implementation and delivery of the Council's Empty Property Strategy, 10 Year Vision and masterplan - to bring empty properties into use through utilising a range of statutory powers and funding a range of statutory and voluntary provisions contained within the strategy and relevant funding programmes. Responsibilities In conjunction with the Housing Standards Manager and Environmental Health Service Manager to develop and implement the Empty Property Strategy To bring empty properties back into use using statutory and voluntary provisions. To trace and communicate with owners of empty properties to facilitate the return of the property to use. To be the first point of contact for all empty property enquiries To support the activity of the councils enforcement group in relation to complex enforcement cases. and coordinate the activities of targeted interventions to properties/areas with regeneration, conservation, planning, strategic housing and environmental health To arrange and undertake property inspections using the Housing Health and Safety Rating System (HHSRS) to determine property condition, categorise risks and recommend action Requirements: Experience in a simliar position from a housing authority, local authority etc. Relevant qualification to a minimum of HND Level in a relevant subject (e.g. housing, construction, building technology). Minimum of two years' experience of inspection and enforcement pertaining to housing standards. Detailed knowledge of the Housing Act 2004 and associated legislationDetailed knowledge and experience in the use and application of the HHSRS. Experience of informal and formal investigative and enforcement procedures including PACE, RIPA and other codes of practice. Knowledge of housing defects and their implications for the health and safety of the occupants. Knowledge of external funding programmes Strong understanding of legislation Good understanding of built environment Strong regulatory background This role is integral to maintaining community standards and ensuring the regeneration of vacant properties. We welcome applications from motivated individuals eager to make a positive impact through effective property oversight.
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
24/06/2026
Contract
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
24/06/2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
