Housing Officer

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London.

As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained.

Duties:

• Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management
• Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales.
• Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy.
• Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations.
• Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups
• Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs.
• Preparing tenancy sign-ups for general needs tenants.
• Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records.
• Participating in on-call rota.
• Health and Safety scheme inspections.
• Identifying and reporting on health and safety issues including damp and mould.

Requirements:

• Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement.
• Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application.
• Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management.
• Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately.
• Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner.