6 jobs found

Braxfield Recruitment is working exclusively with a London-based housing association to appoint a Surveying Manager to lead its responsive repairs, disrepair and damp & mould surveying teams. This is a hands-on operational role focused on driving repairs performance, contractor delivery and resident satisfaction across the housing stock. KEY RESPONSIBILITIES - REPAIRS Lead the day-to-day delivery of responsive repairs and damp & mould, ensuring jobs are diagnosed, scheduled and completed right first time. Manage contractor and supply chain performance against SLAs, KPIs and cost targets, holding regular performance reviews and driving continuous improvement. Own repairs performance reporting first-time fix rates, appointment-keeping, completion times and resident satisfaction and use it to identify and resolve service bottlenecks. Ensure repairs are delivered in line with health and safety, compliance and quality standards, including post-inspection and quality-audit checks on completed works. Manage repairs budgets and expenditure, ensuring value for money and accurate cost control across responsive repairs. Work closely with asset management, planned works and compliance teams to ensure a joined-up approach to stock condition and investment priorities. Act as the main point of contact for escalated repairs issues, complaints and MP/councillor enquiries relating to repairs delivery. KEY RESPONSIBILITIES DISREPAIR Oversee the Disrepair Surveyors, ensuring disrepair and HHSRS cases are properly investigated and progressed alongside day-to-day repairs work. Ensure disrepair cases are managed in line with the Pre-Action Protocol for Housing Disrepair Claims and Awaab's Law reporting and remediation timescales, working with legal and insurance colleagues as needed. Ensure remedial works arising from disrepair cases are prioritised and delivered through the wider repairs and contractor resource. Provide regular, concise reporting on disrepair volumes and risk as part of wider repairs service reporting to senior management. KEY RESPONSIBILITIES TEAM LEADERSHIP Line manage, coach and performance-manage the Repairs Surveyors, ensuring workloads are well managed and quality standards are consistently met. Provide day-to-day management of the Disrepair Surveyors within the same team, setting clear expectations and quality standards for their casework. Set objectives and KPIs across the team, and carry out regular case reviews, site audits and one-to-ones. Support recruitment, onboarding, training and continuing professional development across the team. Build strong working relationships with contractors, legal, complaints and asset management teams to ensure a joined-up, resident-focused service. ABOUT YOU Proven experience managing a responsive repairs service within social housing, with strong contractor and performance management skills. Comfortable also overseeing a disrepair caseload, with a working knowledge of the Pre-Action Protocol for Housing Disrepair Claims, HHSRS and Awaab's Law deep specialist disrepair experience is useful but not essential. Experience managing or overseeing a team of surveyors, with strong people management, coaching and performance management skills. A relevant surveying, building, housing or construction qualification (e.g. HNC/HND, degree, or working towards MRICS/CIOB) is desirable but not essential given strong operational experience. Strong analytical and reporting skills, comfortable presenting repairs and disrepair performance to senior stakeholders. Excellent communication and relationship-building skills, with a resident-focused, practical approach to service delivery. PACKAGE Day rate of £500 £600 (Umbrella/PAYE), dependent on experience. Hybrid working, with regular travel to sites across London. Interim contract with the strong likelihood of extension. Opportunity to shape and modernise a high-profile, board-visible service area. ABOUT THE ORGANISATION Our client is a well-established housing association operating across London, providing safe, well-maintained homes to thousands of residents. They are investing significantly in their repairs service as part of a wider commitment to resident safety, transparency and compliance with the latest regulatory standards, including Awaab's Law. HOW TO APPLY To apply or arrange a confidential discussion about this role, please contact Braxfield Recruitment. We look forward to hearing from you.

Damp & Mould Team Leader (Surveying Team) Rate: 475- 500 per day Contract: Interim Location: London Directorate: Housing MMP Consultancy is currently recruiting for an experienced Damp & Mould Team Leader to join a leading Housing service on an interim basis. This is an excellent opportunity for an accomplished surveying professional to lead the response to damp, mould and condensation cases across a large residential portfolio, ensuring compliance with Awaab's Law , the Building Safety Act 2022 , and wider housing health and safety legislation. This role will lead a team of surveyors, driving service performance, safeguarding residents, and ensuring that all cases are managed proactively, effectively, and within statutory timescales. Key Responsibilities Lead and manage a team responsible for investigating damp, mould and condensation cases across the housing stock. Carry out complex property inspections, diagnose building defects, and identify root causes. Ensure compliance with Awaab's Law, the Building Safety Act, HHSRS and all relevant landlord obligations. Prepare technical specifications, schedules of works and cost estimates for remedial repairs. Oversee contractors and consultants, ensuring works are completed to a high standard and within agreed timescales. Monitor budgets, performance indicators and compliance reporting. Support disrepair claims, complaints investigations and legal proceedings through technical evidence and expert advice. Work closely with housing, safeguarding and resident engagement teams to ensure a resident-focused service. Produce management information, compliance reports and performance updates for senior leadership. Identify recurring building defects and contribute towards planned maintenance and asset investment programmes. Set objectives, manage workloads and monitor team performance. Requirements Professional qualification in Building Surveying, Construction or equivalent relevant experience. Extensive experience diagnosing damp, mould, condensation and wider building pathology issues. Strong knowledge of Awaab's Law, the Building Safety Act 2022, HHSRS and housing compliance requirements. Previous experience managing surveyors or leading a technical housing team. Ability to specify, manage and monitor remedial works programmes. Excellent communication skills with the ability to engage effectively and sensitively with residents. Strong organisational skills with the ability to manage competing priorities and statutory deadlines. Desirable Membership of RICS, CIOB, CABE or another relevant professional body. Experience within social housing, local authority or regulated residential environments. Knowledge of planned maintenance, capital works and asset management strategies. Understanding of retrofit, energy efficiency and damp prevention initiatives. This is an excellent opportunity for a senior surveying professional to play a key role in ensuring residents live in safe, healthy homes while leading the delivery of a high-profile damp and mould service within a progressive housing organisation. To discuss this opportunity in more detail, please contact MMP Consultancy.

Repairs Scheduler / Planner (Damp, Mould & Disrepair) Location: Eastleigh Position: Temp, Full-Time Salary: 14.71 per hour PAYE Are you an organized, customer-focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance? We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould & Disrepair Team . In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents. What You'll Be Doing: Diary & Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs. Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service-especially on sensitive disrepair or legal cases. Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub-Contractors to ensure smooth daily service delivery. Compliance & Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS). Finance & Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team. Ad-hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management. What We Are Looking For: Proven Experience: Background in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management. Key Skills: Excellent customer service, communication, and organizational skills with a strong eye for detail. Systems Savvy: High proficiency in Microsoft Office programmes and experience using in-house scheduling databases or housing management systems. Work Ethic: A proactive team player who thrives under pressure, manages competing priorities, and aligns with core company values and behaviors. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis , taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face. Handle high volumes of calls while providing a professional, empathetic and solution-focused service. Diagnose and triage repairs and accurately raise works orders using NEC. Coordinate appointments between residents, contractors and surveyors. Monitor repairs and chase outstanding or overdue works. Keep residents informed of progress, delays, appointment changes and completion dates. Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales. Maintain accurate records of all customer interactions and repairs. Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence. Support complaints, disrepair cases and evidence gathering where required. Provide administrative support to the wider Property Services team. Provide administrative support for Damp & Mould cases , including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Experience within social housing, housing repairs, property services or a similar environment . Strong experience handling high volumes of customer enquiries. Experience coordinating repairs, appointments or contractor workloads. Good understanding of repairs diagnostics and categorisation. Experience working to SLAs and KPIs . Excellent verbal and written communication skills. Strong organisation and time-management skills. The ability to manage challenging conversations calmly and empathetically. Excellent attention to detail and accurate record keeping. Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar. The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity.

Senior Disrepair Planner Salary: Up to 31,607 per annum, depending on experience Location: Eastleigh Hours: 37 hours per week Contract: Full-time, Permanent We're looking for an organised and proactive Healthy Homes Senior Disrepair Planner to play a key role in coordinating complex disrepair cases and ensuring residents receive a responsive, customer-focused service. You'll lead a team of Disrepair Schedulers, coordinate inspections and works, manage contractor relationships and ensure cases progress efficiently from initial inspection through to completion. Key Responsibilities Lead and support a team of Disrepair Schedulers. Coordinate complex disrepair cases, inspections and remedial works. Optimise trade diaries and allocate resources effectively. Liaise with contractors, surveyors and internal teams to keep works progressing. Monitor workloads, deadlines and legal/regulatory requirements. Ensure accurate records and compliance information are maintained. Use data and performance information to identify risks and improve service delivery. Act as a key point of contact for customers and stakeholders. Resolve issues and competing priorities while maintaining excellent customer service. Support continuous improvement across the Healthy Homes and Disrepair service. About You You'll be highly organised with experience in housing, repairs, disrepair or property maintenance, and confident coordinating multiple cases in a busy environment. You'll have strong leadership and communication skills, excellent attention to detail and the ability to make decisions, solve problems and manage competing priorities. Most importantly, you'll be customer-focused, collaborative and committed to delivering safe, healthy homes. This is an excellent opportunity for someone looking to combine planning, leadership and housing experience in a role that makes a genuine difference to residents. Benefits 28 days annual leave plus 8 Bank Holidays, with the option to buy or sell up to 5 additional days. Agile working, providing flexibility around where and when you work. Generous pension scheme, with employer contributions of up to 10%. Employee discounts with over 3,000 online and high-street retailers. Life Assurance of up to 5x annual salary. Interest-free staff loans of up to 1,000 after six months. Cycle to Work scheme. 24/7 Employee Assistance Programme offering confidential support and advice. Enhanced maternity, paternity, shared parental and adoption leave/pay. Free eye tests and contribution towards glasses for eligible colleagues. Call-out and standby payments for applicable roles. Personal development and training opportunities, including study loans and additional study leave for external qualifications. For more information or to apply, please submit your CV

Facilities Coordinator Bracknell 3-month Contract About the Role An excellent opportunity has arisen for an experienced Facilities Coordinator to join a busy HomeCare team supporting the delivery of Damp, Mould & Disrepair services. The successful candidate will take responsibility for coordinating administrative processes and managing Operatives' and Surveyors' diaries to ensure works are scheduled, monitored and completed efficiently, in line with agreed KPIs and service level agreements. Key Responsibilities Take ownership of coordinating Operatives' diaries to ensure works are scheduled and completed efficiently within agreed KPIs and SLAs. Liaise with Senior Managers, Surveyors and Operatives to coordinate works and ensure requirements across all areas are met. Arrange customer appointments and maintain regular communication to keep customers informed of progress and any changes. Provide a high standard of customer service, particularly where repairs or disrepair matters may have potential legal implications. Coordinate Electrical, Gas, EPC, Asbestos and other relevant surveys and documentation. Ensure certificates and compliance documentation are current, accurately recorded and stored within the relevant document management system. Raise purchase orders and support the purchase ledger process in accordance with financial procedures. Work with Surveyors to raise jobs when required and liaise with subcontractors to support delivery. Monitor Work in Progress (WIP) and relevant dashboards to ensure jobs are scheduled according to priority. Analyse operational data and prepare reports for Assurance Team members, identifying trends and making recommendations for service improvements. Monitor outstanding actions and support the team in maintaining effective workflow and case progression. Provide general administrative support and undertake additional duties as required by line management. About You We are looking for an organised, proactive and customer-focused administrator who can work confidently in a busy environment and manage competing priorities. You will have: Experience of prioritising and managing workloads within a busy working environment. Excellent communication and interpersonal skills. Strong administration and organisational skills. Demonstrable experience delivering excellent customer service to customers, managers and other stakeholders at all levels. Good working knowledge of Microsoft Office programmes and database systems. Experience of raising, coordinating and scheduling jobs. Strong attention to detail and accurate record-keeping skills. The ability to analyse information and identify trends or areas for improvement. Excellent time management and the ability to meet deadlines. A collaborative approach and the ability to work effectively as part of a team. A proactive and solution-focused approach to resolving issues. A commitment to professional values, behaviours and high standards of customer service.