Assistant Commercial Manager - Fire Remediation and Major Works Farringdon About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. We are looking for an enthusiastic and commercially aware Assistant Commercial Manager to join our Commercial Team and support the delivery of a portfolio of fire safety and building remediation projects. Working alongside senior commercial and fire safety professionals, you will assist in managing pre-construction activities, procurement processes, contract administration, financial monitoring, grant funding applications, and project governance. You will play a vital role in ensuring remediation schemes are procured, funded, compliant, and ready for handover to the Delivery Team. This is an excellent opportunity for someone looking to develop their commercial and project management career within the building safety, remediation, housing, or construction sectors. The role will be based in London but maybe required to travel to any area of operation to provide coverage to Midlands and East Anglia. What you'll need to succeed Self-motivated with a positive and proactive approach. Commercially aware and able to make sound judgements. Collaborative team player with a customer-focused mindset. Confident in communicating with stakeholders at all levels. Able to work independently while supporting wider team objectives. Committed to delivering high-quality outcomes and continuous improvement. Highly analytical and able to work with management data and comfortable with setting and working to business targets, business plans, project plans and key performance indicators. Degree qualified, ideally in a related field Strong intellect with the ability to analyse and act upon complex financial and non-financial information and reach speedy well-formed conclusions. Excellent negotiation and influencing skills. Willingness to learn and improve commercial and technical knowledge and ability Membership or working towards membership of a relevant professional body Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
10/07/2026
Full time
Assistant Commercial Manager - Fire Remediation and Major Works Farringdon About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. We are looking for an enthusiastic and commercially aware Assistant Commercial Manager to join our Commercial Team and support the delivery of a portfolio of fire safety and building remediation projects. Working alongside senior commercial and fire safety professionals, you will assist in managing pre-construction activities, procurement processes, contract administration, financial monitoring, grant funding applications, and project governance. You will play a vital role in ensuring remediation schemes are procured, funded, compliant, and ready for handover to the Delivery Team. This is an excellent opportunity for someone looking to develop their commercial and project management career within the building safety, remediation, housing, or construction sectors. The role will be based in London but maybe required to travel to any area of operation to provide coverage to Midlands and East Anglia. What you'll need to succeed Self-motivated with a positive and proactive approach. Commercially aware and able to make sound judgements. Collaborative team player with a customer-focused mindset. Confident in communicating with stakeholders at all levels. Able to work independently while supporting wider team objectives. Committed to delivering high-quality outcomes and continuous improvement. Highly analytical and able to work with management data and comfortable with setting and working to business targets, business plans, project plans and key performance indicators. Degree qualified, ideally in a related field Strong intellect with the ability to analyse and act upon complex financial and non-financial information and reach speedy well-formed conclusions. Excellent negotiation and influencing skills. Willingness to learn and improve commercial and technical knowledge and ability Membership or working towards membership of a relevant professional body Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Annual salary: up to £34,000.00 Complaints Officer Location: West London Contract: Full Time Permanent Salary: Up to £34,000 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front facing support and advice for all complaints. Putting the client at the heart of everything we do; ensuring we meet the needs of the business and our client. As a Complaints Officer, you will be working alongside our Octavia contract within the Social housing project, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Key Responsibilities: Help resolve front-line complaints and queries Assist with complaint investigations and ensure thorough documentation Deliver a front-line professional service to our client, ensuring a positive experience Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and the client Assist with social value initiatives and customer engagement across all channels Champion social value, internal communications, and the red thread approach Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Work with local authorities, contractors, and support services to resolve complex resident issues Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Key Criteria: Experience in handling complaints and resolving queries Experience of working within Social Housing Understanding of Voids & Repairs Clear written and verbal communication skills Great customer service skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £34,000.00 Complaints Officer Location: West London Contract: Full Time Permanent Salary: Up to £34,000 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front facing support and advice for all complaints. Putting the client at the heart of everything we do; ensuring we meet the needs of the business and our client. As a Complaints Officer, you will be working alongside our Octavia contract within the Social housing project, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Key Responsibilities: Help resolve front-line complaints and queries Assist with complaint investigations and ensure thorough documentation Deliver a front-line professional service to our client, ensuring a positive experience Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and the client Assist with social value initiatives and customer engagement across all channels Champion social value, internal communications, and the red thread approach Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Work with local authorities, contractors, and support services to resolve complex resident issues Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Key Criteria: Experience in handling complaints and resolving queries Experience of working within Social Housing Understanding of Voids & Repairs Clear written and verbal communication skills Great customer service skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £30,000.00 Customer Liaison Officer Location: Evesham Contract: Full Time Permanent. Salary up to £30,000 per annum, plus, company van & fuel card. 42.5 hours per week (8-5 Monday - Friday) Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract. About the Role: We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Liaison Officer within ourEveshambranch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Key Responsibilities: Deliver a front-line professional service to all customers, ensuring a positive experience Coordinate and manage customer-related operational tasks and communications Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and customers, ensuring effective follow-up Assist with social value initiatives and customer engagement across all channels Help resolve front-line complaints and queries in collaboration with the Customer Service Centre Champion social value, internal communications, and the red thread approach Engage customers positively, involve them in service delivery, and manage expectations Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Support delivery of customer-focused training to operational teams Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities Communicate key safety messages and promote compliance with fire safety regulations Participate in or coordinate regular estate and property inspections Work with local authorities, contractors, and support services to resolve complex resident issues Assist with complaint investigations and ensure thorough documentation Organise and facilitate resident engagement events, forums, and site briefings Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Identify and support residents with additional needs, referring to appropriate services where necessary Role Criteria Good customer service skills Experience in handling complaints and resolving queries Clear written and verbal communication skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £40,000.00 Disrepair Manager Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £40,000 + company car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Disrepair Manager to join our team in Birmingham. You will be responsible for leading the delivery of disrepair works, ensuring cases are managed efficiently, safely and to a high standard, with a strong focus on compliance and resolution. This includes managing supervisors, operatives and subcontractors, overseeing disrepair cases and performance, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership. You will work closely with internal teams, legal representatives and stakeholders to ensure effective case management, mitigate risk and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in resolving complex property issues. We're looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of disrepair works across occupied properties, ensuring cases are managed efficiently and resolved in line with required timescales Ensure all works are delivered safely, efficiently and to required quality and compliance standards Lead regular site visits and case reviews to monitor progress, resolve issues and drive performance against disrepair targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet case demand Oversee disrepair programmes and priorities, ensuring timely resolution and mitigation of legal risk Ensure full compliance with Health & Safety regulations, COSHH, company procedures and disrepair legislation Implement quality assurance processes, ensuring inspections are completed and remedial actions are taken promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support disrepair service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in case resolution, cost and quality Build and maintain strong relationships with clients, legal teams, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and reducing exposure to claims Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer-focused service at all times Role Criteria: Previous experience in a Disrepair Manager, Disrepair Surveyor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety, compliance and disrepair case management activities Extensive experience managing disrepair cases, including damp & mould, and driving performance against legal and contractual timescales Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates, cost management and financial implications of disrepair works Strong understanding of housing disrepair legislation and compliance requirements Excellent interpersonal and communication skills, with the ability to engage effectively with clients, tenants and legal representatives Strong leadership capability with experience managing supervisors and developing high-performing teams Customer and client focused mindset with a commitment to service excellence and effective complaint resolution Commercial awareness with a results driven approach to cost control, performance and risk mitigation Strong planning, organisational and case management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients, contractors and legal stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £40,000.00 Disrepair Manager Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £40,000 + company car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. About the Role: We are looking for an experienced Disrepair Manager to join our team in Birmingham. You will be responsible for leading the delivery of disrepair works, ensuring cases are managed efficiently, safely and to a high standard, with a strong focus on compliance and resolution. This includes managing supervisors, operatives and subcontractors, overseeing disrepair cases and performance, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership. You will work closely with internal teams, legal representatives and stakeholders to ensure effective case management, mitigate risk and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in resolving complex property issues. We're looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction. Duties: Oversee delivery of disrepair works across occupied properties, ensuring cases are managed efficiently and resolved in line with required timescales Ensure all works are delivered safely, efficiently and to required quality and compliance standards Lead regular site visits and case reviews to monitor progress, resolve issues and drive performance against disrepair targets Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet case demand Oversee disrepair programmes and priorities, ensuring timely resolution and mitigation of legal risk Ensure full compliance with Health & Safety regulations, COSHH, company procedures and disrepair legislation Implement quality assurance processes, ensuring inspections are completed and remedial actions are taken promptly Provide leadership and direction to teams, supporting performance management, productivity and engagement Identify skills gaps and coordinate training and development to support disrepair service delivery Oversee adherence to HR policies including attendance, conduct and performance management Ensure effective management of company assets including vehicles, tools, PPE and materials Oversee material usage, procurement and cost control to support budget management and efficiency Monitor performance through system reporting, using data to drive improvements in case resolution, cost and quality Build and maintain strong relationships with clients, legal teams, internal stakeholders, subcontractors and suppliers Lead on contract mobilisation, compliance audits and continuous service improvement initiatives Manage budgets, forecasting and cost control, identifying efficiencies and reducing exposure to claims Provide operational cover and leadership support during peak periods or absence across the wider team Ensure teams engage in toolbox talks, training sessions and company communications Promote company values and maintain a professional, customer-focused service at all times Role Criteria: Previous experience in a Disrepair Manager, Disrepair Surveyor or similar management role within housing or property maintenance Proven track record of leading, monitoring and reporting on Health & Safety, compliance and disrepair case management activities Extensive experience managing disrepair cases, including damp & mould, and driving performance against legal and contractual timescales Relevant qualification (City & Guilds or equivalent) in a trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH and safe systems of work Good working knowledge of Schedule of Rates, cost management and financial implications of disrepair works Strong understanding of housing disrepair legislation and compliance requirements Excellent interpersonal and communication skills, with the ability to engage effectively with clients, tenants and legal representatives Strong leadership capability with experience managing supervisors and developing high-performing teams Customer and client focused mindset with a commitment to service excellence and effective complaint resolution Commercial awareness with a results driven approach to cost control, performance and risk mitigation Strong planning, organisational and case management skills Confident decision making in a fast paced, target driven environment Ability to influence, negotiate and build relationships across internal teams, clients, contractors and legal stakeholders IT literate with confident oral and written communication skills Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £35,105.00 Commercial Assistant Ilford Full Time, Permanent Salary up to £35,105 per annum. "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van, and it still is now we are a truly national company". About the Role: Part of a local team assisting Commercial & General Manager with commercial control & reporting on high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards. Ensuring accuracy of work order pricing by the review and quality checking of work orders, including sub-contractor data submissions, enabling the progression of completed jobs to invoicing stage so cash collection targets can be maximised and unbilled work minimised. Liaison with sub-contractors to resolve any queries or disputes with completion and report any discrepancies or trends in pricing to Commercial Manager to ensure codes claimed are correct, within the job specification and that all costs can be recovered and will not cause any issue or delay to payment. Monitor overheads & cost control of the contract, including vehicles, equipment, tools, stock and petty cash. Provide coding advice to Planning Team when required to ensure jobs are raised or varied correctly. Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed standard operating / contractual procedures and targets. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements, and keep all supplied company assets in a good condition in line with the company policies. Provide assistance with any other tasks that may arise commercially. Attend informal and formal company & client meetings and training sessions as required. Role Criteria: Experience in a commercial environment Experience within Social Housing Sector. Experience of working to deadlines in busy office environment IT Literate Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £35,105.00 Commercial Assistant Ilford Full Time, Permanent Salary up to £35,105 per annum. "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van, and it still is now we are a truly national company". About the Role: Part of a local team assisting Commercial & General Manager with commercial control & reporting on high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards. Ensuring accuracy of work order pricing by the review and quality checking of work orders, including sub-contractor data submissions, enabling the progression of completed jobs to invoicing stage so cash collection targets can be maximised and unbilled work minimised. Liaison with sub-contractors to resolve any queries or disputes with completion and report any discrepancies or trends in pricing to Commercial Manager to ensure codes claimed are correct, within the job specification and that all costs can be recovered and will not cause any issue or delay to payment. Monitor overheads & cost control of the contract, including vehicles, equipment, tools, stock and petty cash. Provide coding advice to Planning Team when required to ensure jobs are raised or varied correctly. Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed standard operating / contractual procedures and targets. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements, and keep all supplied company assets in a good condition in line with the company policies. Provide assistance with any other tasks that may arise commercially. Attend informal and formal company & client meetings and training sessions as required. Role Criteria: Experience in a commercial environment Experience within Social Housing Sector. Experience of working to deadlines in busy office environment IT Literate Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £48,526.00 Contract Manager (Repairs/Voids) Location:Evesham Salary: £48,526.00 plus car allowance Contract Start Date:July 2026 Contract Type:Full-time, Permanent Join us on our new, exciting contract Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, plannedmaintenanceand property services with a strong focus on customer service,qualityand community investment. Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managersacross South Worcestershire, North Gloucestershire, and surrounding areas. Role Responsibilities: Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company's commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes Line management of supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities Handling client queries and managing resident complaints effectively throughout repairs and voids delivery Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes Key Criteria: Experience managing responsive repairs and/or voids contracts within the social housing sector Experience in budget management Experience in performance reporting and KPI management Experience in people management Ability to provide evidence of contract performance, service delivery, and operational efficiency Workable technical knowledge of social housing repairs, voids, and maintenance Full valid driving licence All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £48,526.00 Contract Manager (Repairs/Voids) Location:Evesham Salary: £48,526.00 plus car allowance Contract Start Date:July 2026 Contract Type:Full-time, Permanent Join us on our new, exciting contract Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, plannedmaintenanceand property services with a strong focus on customer service,qualityand community investment. Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managersacross South Worcestershire, North Gloucestershire, and surrounding areas. Role Responsibilities: Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company's commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes Line management of supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities Handling client queries and managing resident complaints effectively throughout repairs and voids delivery Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes Key Criteria: Experience managing responsive repairs and/or voids contracts within the social housing sector Experience in budget management Experience in performance reporting and KPI management Experience in people management Ability to provide evidence of contract performance, service delivery, and operational efficiency Workable technical knowledge of social housing repairs, voids, and maintenance Full valid driving licence All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £45,500.00 Electrical Qualified Supervisor Location: Rainham - London Salary: £45,000 per annum, plus company car Hours: 42.5 hours per week 8am-5pm Monday - Friday Contract: Full-Time, Permanent About the Role: We are looking for an experienced Electrical Manager to oversee the effective delivery of contract activities, ensuring compliance with internal procedures, health and safety regulations, and quality standards. You will work closely with the client offering electrical support and advise when required. The role involves managing MCM job scheduling, ensuring meters are calibrated, and supervising a small team of electrical operatives along with subcontractors. You will be responsible for monitoring work progress through regular site visits, ensuring projects are completed on time, within budget, and to the required standard. The successful candidate will compile operational reports, uphold Mears' values and procedures, and maintain a strong focus on customer satisfaction. You will also manage employee performance, support development through coaching and training, and ensure all company assets-including vehicles, tools, and PPE - are properly maintained. Flexibility to support other supervisors, attend meetings, and participate in training sessions is essential. Key Criteria: • Oversee the delivery of electrical works across planned and reactive maintenance contracts • Ensure compliance with internal procedures, health and safety regulations, and quality standards • Supervise a team of operatives and manage subcontractors as required • Monitor work progress through regular site visits, ensuring timely completion and high standards • Manage MCM job scheduling and ensure accurate allocation of resources • Ensure all electrical meters and equipment are calibrated and maintained • Provide electrical support and technical advice to clients and internal teams • Compile operational reports and contribute to performance reviews and audits • Uphold company values and maintain a strong focus on customer satisfaction • Support employee development through coaching, mentoring, and training • Manage company assets including vehicles, tools, PPE, and van stock • Attend client meetings, toolbox talks, and internal training sessions • Collaborate with other supervisors to ensure smooth contract delivery • Ensure all work complies with relevant legislation and industry standards • Maintain accurate records of inspections, certifications, and completed works • Respond to emergency callouts and support out-of-hours service delivery Essential Qualifications and Experience: • 18th Edition Qualification • NVQ Level 2 and 3 in Electrical Installation • AM2 Certification • Test and Inspection qualification (e.g., City & Guilds 2391 or equivalent) • Customer Service Experience • Full UK driving licence Desirable: • Experience within social housing Benefits we can offer you: • 25 days annual leave plus bank holidays • Learning and Development opportunities • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more • Family friendly policies • Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £45,500.00 Electrical Qualified Supervisor Location: Rainham - London Salary: £45,000 per annum, plus company car Hours: 42.5 hours per week 8am-5pm Monday - Friday Contract: Full-Time, Permanent About the Role: We are looking for an experienced Electrical Manager to oversee the effective delivery of contract activities, ensuring compliance with internal procedures, health and safety regulations, and quality standards. You will work closely with the client offering electrical support and advise when required. The role involves managing MCM job scheduling, ensuring meters are calibrated, and supervising a small team of electrical operatives along with subcontractors. You will be responsible for monitoring work progress through regular site visits, ensuring projects are completed on time, within budget, and to the required standard. The successful candidate will compile operational reports, uphold Mears' values and procedures, and maintain a strong focus on customer satisfaction. You will also manage employee performance, support development through coaching and training, and ensure all company assets-including vehicles, tools, and PPE - are properly maintained. Flexibility to support other supervisors, attend meetings, and participate in training sessions is essential. Key Criteria: • Oversee the delivery of electrical works across planned and reactive maintenance contracts • Ensure compliance with internal procedures, health and safety regulations, and quality standards • Supervise a team of operatives and manage subcontractors as required • Monitor work progress through regular site visits, ensuring timely completion and high standards • Manage MCM job scheduling and ensure accurate allocation of resources • Ensure all electrical meters and equipment are calibrated and maintained • Provide electrical support and technical advice to clients and internal teams • Compile operational reports and contribute to performance reviews and audits • Uphold company values and maintain a strong focus on customer satisfaction • Support employee development through coaching, mentoring, and training • Manage company assets including vehicles, tools, PPE, and van stock • Attend client meetings, toolbox talks, and internal training sessions • Collaborate with other supervisors to ensure smooth contract delivery • Ensure all work complies with relevant legislation and industry standards • Maintain accurate records of inspections, certifications, and completed works • Respond to emergency callouts and support out-of-hours service delivery Essential Qualifications and Experience: • 18th Edition Qualification • NVQ Level 2 and 3 in Electrical Installation • AM2 Certification • Test and Inspection qualification (e.g., City & Guilds 2391 or equivalent) • Customer Service Experience • Full UK driving licence Desirable: • Experience within social housing Benefits we can offer you: • 25 days annual leave plus bank holidays • Learning and Development opportunities • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more • Family friendly policies • Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Olivia Elias url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
10/07/2026
Full time
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
Annual salary: up to £39,000.00 Maintenance Officer Location: Oxfordshire (must live within 1 hour's commute) Full Time, Permanent Salary: Up to £39,000 per annum, plus company van & fuel card Hours: 42.5 per week (8:00-17:00, Monday-Friday) About Us Pyramid Plus South, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, planned replacements and fire risk assessment works. We successfully complete over 46,000 repairs, 1,000 voids and fit 600 kitchens and bathrooms annually to 23,500 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow! About the Role We are expanding our Maintenance Officer team to ensure high-quality service across our Oxford key worker and student sites. Day-to-Day Duties Carrying out compliance checks (meter readings, flushing void properties, minor repairs) Completing small repairs (typically 15 minutes or less) across key worker and student accommodation Moving items across sites as needed, supporting property managers Ensuring all compliance requirements for key worker and student properties are met Providing excellent customer care and maintaining high standards of service Role Criteria Must Have: Prior experience as a handyperson or site maintenance officer Experience with basic plumbing, carpentry, decorating, and general repairs Previous work in social housing (essential) Full UK driving licence (no more than 9 points) Ability to bring own tools (company van and uniform provided) Good physical health and fitness Flexibility and a proactive mindset Desirable: Experience with compliance checks (e.g., water meter readings, flushing void properties, electric meter checks) Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £39,000.00 Maintenance Officer Location: Oxfordshire (must live within 1 hour's commute) Full Time, Permanent Salary: Up to £39,000 per annum, plus company van & fuel card Hours: 42.5 per week (8:00-17:00, Monday-Friday) About Us Pyramid Plus South, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, planned replacements and fire risk assessment works. We successfully complete over 46,000 repairs, 1,000 voids and fit 600 kitchens and bathrooms annually to 23,500 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow! About the Role We are expanding our Maintenance Officer team to ensure high-quality service across our Oxford key worker and student sites. Day-to-Day Duties Carrying out compliance checks (meter readings, flushing void properties, minor repairs) Completing small repairs (typically 15 minutes or less) across key worker and student accommodation Moving items across sites as needed, supporting property managers Ensuring all compliance requirements for key worker and student properties are met Providing excellent customer care and maintaining high standards of service Role Criteria Must Have: Prior experience as a handyperson or site maintenance officer Experience with basic plumbing, carpentry, decorating, and general repairs Previous work in social housing (essential) Full UK driving licence (no more than 9 points) Ability to bring own tools (company van and uniform provided) Good physical health and fitness Flexibility and a proactive mindset Desirable: Experience with compliance checks (e.g., water meter readings, flushing void properties, electric meter checks) Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £38,850.00 Assistant Site Manager Location: London - Kensington Kensal Road Contract: Full Time, Permanent, 42.5 hours per week Monday - Friday Salary: up to £38,850 per annum, plus a company van Mears is delighted to be delivering the merge contract in partnership with Octavia and Abri, supporting the integration of housing services and investment in residents' homes and communities. This programme focuses on delivering high-quality planned improvement works, enhancing resident experience and ensuring homes remain safe, sustainable and fit for the future. Through collaboration, innovation and a customer-first approach, Mears is committed to delivering exceptional outcomes for residents across the contract. About the Role: As an Assistant Site Manager, you will support the successful delivery of refurbishment and planned maintenance projects, ensuring works are completed safely, on time and to the highest standards. Working alongside the Site Manager and wider operational team, you will help drive quality, customer satisfaction and commercial performance whilst maintaining excellent relationships with residents, clients and subcontractors. Assist on management of the day-to-day operational delivery of planned work contracts and all associated staff and ensuring contractual KPI's are achieved and maintained Checking the quality of work in line with building regulations. Overseeing internal and external works to include cyclical works , K&B upgrades , new windows, doors and scaffolding to blocks of flats and working at height Support the management and monitoring of work programme progression and completion via ongoing site visits and WIP/Post inspections to ensure works are adequately resourced, being effectively delivered to set quality standards and completed on time and within budget. Ensure regular communication with line manager on site progress, advising of issues which may impact / change the contract programme and record as per company standard operating procedure Assist in the management of sub-contractors, ensuring compliance and adherence to H&S regulations, Mears standard operating procedures & values, quality assurance accreditations, CDM and the company's commitment to best practice with legislation, codes of good working practices relevant to all work activities. Be fundamental in the collection and collation of evidence gathering to ensure we are compliant with H&S and Quality. Role Criteria: SSSTS Driving License Managing, monitoring, recording and reporting of Health & Safety and compliance Good technical knowledge of internal or external refurbishment works Interpersonal and communication skills People management with ability to lead & mentor others Strong customer focus Problem solving & results orientated Planning, programming and organisational skills IT literate with good written & communication skills It would be advantageous to have experience of working on social housing and Resident liaison experience btu this is not essential. Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% off weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Required Qualifications: Site Supervisor Safety Training Scheme and Refresher - CITB Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £38,850.00 Assistant Site Manager Location: London - Kensington Kensal Road Contract: Full Time, Permanent, 42.5 hours per week Monday - Friday Salary: up to £38,850 per annum, plus a company van Mears is delighted to be delivering the merge contract in partnership with Octavia and Abri, supporting the integration of housing services and investment in residents' homes and communities. This programme focuses on delivering high-quality planned improvement works, enhancing resident experience and ensuring homes remain safe, sustainable and fit for the future. Through collaboration, innovation and a customer-first approach, Mears is committed to delivering exceptional outcomes for residents across the contract. About the Role: As an Assistant Site Manager, you will support the successful delivery of refurbishment and planned maintenance projects, ensuring works are completed safely, on time and to the highest standards. Working alongside the Site Manager and wider operational team, you will help drive quality, customer satisfaction and commercial performance whilst maintaining excellent relationships with residents, clients and subcontractors. Assist on management of the day-to-day operational delivery of planned work contracts and all associated staff and ensuring contractual KPI's are achieved and maintained Checking the quality of work in line with building regulations. Overseeing internal and external works to include cyclical works , K&B upgrades , new windows, doors and scaffolding to blocks of flats and working at height Support the management and monitoring of work programme progression and completion via ongoing site visits and WIP/Post inspections to ensure works are adequately resourced, being effectively delivered to set quality standards and completed on time and within budget. Ensure regular communication with line manager on site progress, advising of issues which may impact / change the contract programme and record as per company standard operating procedure Assist in the management of sub-contractors, ensuring compliance and adherence to H&S regulations, Mears standard operating procedures & values, quality assurance accreditations, CDM and the company's commitment to best practice with legislation, codes of good working practices relevant to all work activities. Be fundamental in the collection and collation of evidence gathering to ensure we are compliant with H&S and Quality. Role Criteria: SSSTS Driving License Managing, monitoring, recording and reporting of Health & Safety and compliance Good technical knowledge of internal or external refurbishment works Interpersonal and communication skills People management with ability to lead & mentor others Strong customer focus Problem solving & results orientated Planning, programming and organisational skills IT literate with good written & communication skills It would be advantageous to have experience of working on social housing and Resident liaison experience btu this is not essential. Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% off weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Required Qualifications: Site Supervisor Safety Training Scheme and Refresher - CITB Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £70,000.00 General Manager Location: Dover Contract Type: Full-Time, Permanent Salary: £70,000 Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies + car allowance Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. About the Role: We are seeking an experienced General Manager to oversee local Social Housing Repairs & Maintenance contract in Dover, ensuring the business operates on sound operational and commercial principles. This pivotal role will drive a high-performing culture, foster professional client relationships, and embed a customer-focused ethos across the team. You will provide clear leadership, mentoring, and motivation to the branch team, setting strategic targets and objectives and leading by example. Key responsibilities include developing sustainable client and stakeholder relationships, ensuring exceptional customer engagement, and maintaining compliance with health and safety regulations. You will manage performance against P&L targets, monitor KPIs, and uphold governance and risk management processes. Proficiency in business systems such as MCM, MSP, Dashboards, Workday, and compliance plans is essential. You will also embed company values and procedures through monthly Branch/Contract meetings, annual appraisals and annual staff surveys. If you are passionate about delivering efficient, high quality and high performing services, we would love to hear from you. Essential Criteria: Demonstrable strong understanding of the principles of contract/project management. Experience of effectively leading and managing a team of Technical/Trades/Administrative staff. Ability to effectively manage, support and resolve personnel issues. Ability to work productively in a pressurised environment, acting decisively when faced with urgent issues while consistently maintaining a high level of service at all times. Having a genuine understanding of industry and service delivery to a range of clients IT literate utilising Microsoft packages. Experience of managing in a Social Housing repairs and maintenance role Experience of financial and commercial forecasting to include budgeting. Experience of working towards social value targets. Experience of developing sustainable client and stakeholder relationships. A proven track record in achieving, monitoring and managing performance targets. Excellent communication skills and the ability to influence and challenge internally and externally. Strong organisational skills and the ability to prioritise workloads to achieve targets. Ability to proactively manage and analyse data. Management of complaints which are promptly resolved and dealt with appropriately. Detailed and up to date knowledge of health and safety practices. UK full current driving licence. Preferred Criteria: SMSTS qualification HNC/HND Building Studies qualification or equivalent demonstrated experience A level 4/5 qualification in Leadership & Management or a willingness to work towards this if required Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £70,000.00 General Manager Location: Dover Contract Type: Full-Time, Permanent Salary: £70,000 Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies + car allowance Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group's expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation. A career with Mears Group means putting people and customers at the heart of what you do, every day. Our culture is built on what we call our 'Red Thread' - the common values we share that make us what we are. About the Role: We are seeking an experienced General Manager to oversee local Social Housing Repairs & Maintenance contract in Dover, ensuring the business operates on sound operational and commercial principles. This pivotal role will drive a high-performing culture, foster professional client relationships, and embed a customer-focused ethos across the team. You will provide clear leadership, mentoring, and motivation to the branch team, setting strategic targets and objectives and leading by example. Key responsibilities include developing sustainable client and stakeholder relationships, ensuring exceptional customer engagement, and maintaining compliance with health and safety regulations. You will manage performance against P&L targets, monitor KPIs, and uphold governance and risk management processes. Proficiency in business systems such as MCM, MSP, Dashboards, Workday, and compliance plans is essential. You will also embed company values and procedures through monthly Branch/Contract meetings, annual appraisals and annual staff surveys. If you are passionate about delivering efficient, high quality and high performing services, we would love to hear from you. Essential Criteria: Demonstrable strong understanding of the principles of contract/project management. Experience of effectively leading and managing a team of Technical/Trades/Administrative staff. Ability to effectively manage, support and resolve personnel issues. Ability to work productively in a pressurised environment, acting decisively when faced with urgent issues while consistently maintaining a high level of service at all times. Having a genuine understanding of industry and service delivery to a range of clients IT literate utilising Microsoft packages. Experience of managing in a Social Housing repairs and maintenance role Experience of financial and commercial forecasting to include budgeting. Experience of working towards social value targets. Experience of developing sustainable client and stakeholder relationships. A proven track record in achieving, monitoring and managing performance targets. Excellent communication skills and the ability to influence and challenge internally and externally. Strong organisational skills and the ability to prioritise workloads to achieve targets. Ability to proactively manage and analyse data. Management of complaints which are promptly resolved and dealt with appropriately. Detailed and up to date knowledge of health and safety practices. UK full current driving licence. Preferred Criteria: SMSTS qualification HNC/HND Building Studies qualification or equivalent demonstrated experience A level 4/5 qualification in Leadership & Management or a willingness to work towards this if required Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Car Allowance Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £41,324.00 Supervisor Location: Cambridge - Cottenham Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday, 8:30 - 5pm Salary: Up to £41,324.00 per annum + company van and fuel card About Us Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities. About The Role This is a dynamic, field-based leadership and management role where you'll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards. Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning Duties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standards Ensure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements Ensuring HR Policies & Procedures are followed within the team and external contractors Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occur Manage complex and escalated cases, including resident complaints Ensure accurate record keeping, reporting, and audit trails Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction Key Citeria Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £41,324.00 Supervisor Location: Cambridge - Cottenham Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday, 8:30 - 5pm Salary: Up to £41,324.00 per annum + company van and fuel card About Us Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities. About The Role This is a dynamic, field-based leadership and management role where you'll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards. Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning Duties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standards Ensure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements Ensuring HR Policies & Procedures are followed within the team and external contractors Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occur Manage complex and escalated cases, including resident complaints Ensure accurate record keeping, reporting, and audit trails Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction Key Citeria Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £65,000.00 Commercial Manager/ Quantity Surveyor Dartford Full Time Permanent Salary up to £70,000 Per Annum, plus car allowance "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". About the role Part of a local team supporting high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards. Management of local Commercial Team & process to facilitate timely and accurate invoicing of the client, overhead and cost control of the contract, including, but not limited to salaries, vehicles, equipment, tools, stock, petty cash, to ensure maximisation and protection of profit, cash flow & conversion, risk aversion and accurate performance reporting in line with agreed standard operating procedures and client reporting protocols. Managing the valuation process through to final account. Working with Regional Finance Team to drive Work in Progress, invoicing and profitability of work stream/s. Ensuring correct use of Mears Contract Management system and Mears Subcontractor Portal by staff and contractors as driver for WIP, cost management, invoicing and KPI requirements. Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed standard operating / contractual procedures and targets. Provide training to promote commercial awareness & competency of commercial, administrative and operational staff. Support contract in tendering of new work/project/s, ensuring feasibility around viable margins and the commercial mobilisation of new work/project/s. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements, and keep all supplied company assets in a good condition in line with the company policies. Role Criteria: Experience working in social housing Experience and proven track record in commercial environment Experience of handling multiple tasks in a high volume, rapidly changing environment Experience of partnership/alliance/collaborative working Interpersonal and communication. People management with ability to lead & mentor others. Problem solving & results orientated. Planning and organisational. Decisive decision making. Ability to negotiate and influence. IT literate with confident oral and written communication skills. Negotiation skills. Analytical skills Benefits we can offer you. 25 days annual leave plus bank holidays Enhanced Pension Private medical care Car Allowance Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £65,000.00 Commercial Manager/ Quantity Surveyor Dartford Full Time Permanent Salary up to £70,000 Per Annum, plus car allowance "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". About the role Part of a local team supporting high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards. Management of local Commercial Team & process to facilitate timely and accurate invoicing of the client, overhead and cost control of the contract, including, but not limited to salaries, vehicles, equipment, tools, stock, petty cash, to ensure maximisation and protection of profit, cash flow & conversion, risk aversion and accurate performance reporting in line with agreed standard operating procedures and client reporting protocols. Managing the valuation process through to final account. Working with Regional Finance Team to drive Work in Progress, invoicing and profitability of work stream/s. Ensuring correct use of Mears Contract Management system and Mears Subcontractor Portal by staff and contractors as driver for WIP, cost management, invoicing and KPI requirements. Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed standard operating / contractual procedures and targets. Provide training to promote commercial awareness & competency of commercial, administrative and operational staff. Support contract in tendering of new work/project/s, ensuring feasibility around viable margins and the commercial mobilisation of new work/project/s. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements, and keep all supplied company assets in a good condition in line with the company policies. Role Criteria: Experience working in social housing Experience and proven track record in commercial environment Experience of handling multiple tasks in a high volume, rapidly changing environment Experience of partnership/alliance/collaborative working Interpersonal and communication. People management with ability to lead & mentor others. Problem solving & results orientated. Planning and organisational. Decisive decision making. Ability to negotiate and influence. IT literate with confident oral and written communication skills. Negotiation skills. Analytical skills Benefits we can offer you. 25 days annual leave plus bank holidays Enhanced Pension Private medical care Car Allowance Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £28,598.37 Customer Service Advisor Location: Crawley Contract: Full Time / Permanent / Office Based / Monday to Friday 08:00 - 17:00 Salary: £28,598.37 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. As a Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards. Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments Ensure correct diagnosis of repair made via the branch operating system. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works. Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided. Support the maintenance of strong links with client, service users, sub contractors and other relevant parties. Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide additional support to Administration or Customer & Community Team where required. Attend informal and formal meetings and training sessions as required. Role Criteria Customer service focused. IT literate especially Microsoft Ability to deal with challenges and complaints. Reliable and hardworking Excellent verbal and written communication skills Good Telephone manner Reside in the Crawley Borough or close surrounding areas Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £28,598.37 Customer Service Advisor Location: Crawley Contract: Full Time / Permanent / Office Based / Monday to Friday 08:00 - 17:00 Salary: £28,598.37 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. As a Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards. Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments Ensure correct diagnosis of repair made via the branch operating system. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works. Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided. Support the maintenance of strong links with client, service users, sub contractors and other relevant parties. Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide additional support to Administration or Customer & Community Team where required. Attend informal and formal meetings and training sessions as required. Role Criteria Customer service focused. IT literate especially Microsoft Ability to deal with challenges and complaints. Reliable and hardworking Excellent verbal and written communication skills Good Telephone manner Reside in the Crawley Borough or close surrounding areas Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Job Title: Commercial Manager - Term Alliance Contract (Repairs, Maintenance & Improvement) Location: Kent and surrounding areas (travel required) Salary: 70/80k About the Role My well established client is seeking an experienced Commercial Manager to oversee the commercial management of their long-term TAC 1 delivering responsive repairs, voids, compliance works, and planned investment programmes for their client This role will be responsible for driving cost control, value optimisation, and quality assurance across a diverse social housing portfolio. The successful candidate will ensure commercial governance, subcontractor compliance, and alignment with the companys financial and strategic objectives. Reporting directly to the Managing Director, the Commercial Manager will play a key role in protecting commercial performance and supporting long-term partnership delivery. Key Responsibilities Maintain a detailed understanding of contract terms, order procedures, and KPI frameworks. Manage commercial risk through maintaining the contract risk register and issuing early warning notices where appropriate. Monitor actual costs against target and cumulative budgets on a monthly basis. Analyse repair cost trends and basket pricing performance to identify potential cost drift. Manage commercial performance across responsive repairs, voids, and planned works programmes. Price and agree variations, maintain the change register, and assess entitlement for extensions of time. Protect the companys position when works are instructed prior to formal agreement. Monitor subcontractor performance, ensuring contractual alignment with the main contract and compliance with regulatory and quality standards. Prepare commercial reports and dashboards for Alliance Team meetings and strategic Core Group reviews. Support annual rate review processes through benchmarking and cost trend analysis. Prepare and agree final accounts, reconcile incentive retention, and ensure variations are captured to protect cash flow. Assess defect liability exposure and maintain a risk-adjusted margin forecast. My Compliance and Governance Ensure subcontractors and operations meet required standards including: ISO 9001, ISO 14001 and ISO 45001 NICEIC and Gas Safe requirements Safeguarding and GDPR obligations Asbestos management procedures Health & Safety legislation and company policies Health & Safety Responsibilities Work closely with the Contracts Manager and HSEQ Manager to ensure appropriate Risk Assessments and Method Statements are in place prior to works commencing. Ensure compliance with my clients Health & Safety policies and procedures. Promote leadership and commitment to Health & Safety across all projects. Ensure appropriate PPE usage and escalate serious H&S concerns where necessary. Skills and Experience Bachelors degree in Quantity Surveying, Construction Management or a related field. Membership of a relevant professional body such as RICS (desirable). Proven commercial management experience within repairs, maintenance, or planned works. Strong experience with target cost or open-book contracts. Knowledge of social housing repair and maintenance models. Experience managing long-term alliance or framework contracts. Strong commercial governance and risk management capability. Advanced Microsoft Excel and cost management skills. Excellent communication, negotiation, and stakeholder management skills. Personal Attributes Strong analytical and data-driven decision making. Excellent attention to detail and high professional standards. Ability to work independently and collaboratively within a team. Leadership capability and strong commercial judgement. Flexible approach and willingness to support wider business needs. Additional Requirements Full UK driving licence. Willingness to travel and work outside of Kent when required. Our Values We are looking for someone who demonstrates: A commitment to delivering a high-quality, customer-focused service A positive and professional attitude Determination, focus, and perseverance Commitment to continuous learning and professional development To apply: Please submit your CV and a brief covering statement outlining your relevant experience.
10/07/2026
Full time
Job Title: Commercial Manager - Term Alliance Contract (Repairs, Maintenance & Improvement) Location: Kent and surrounding areas (travel required) Salary: 70/80k About the Role My well established client is seeking an experienced Commercial Manager to oversee the commercial management of their long-term TAC 1 delivering responsive repairs, voids, compliance works, and planned investment programmes for their client This role will be responsible for driving cost control, value optimisation, and quality assurance across a diverse social housing portfolio. The successful candidate will ensure commercial governance, subcontractor compliance, and alignment with the companys financial and strategic objectives. Reporting directly to the Managing Director, the Commercial Manager will play a key role in protecting commercial performance and supporting long-term partnership delivery. Key Responsibilities Maintain a detailed understanding of contract terms, order procedures, and KPI frameworks. Manage commercial risk through maintaining the contract risk register and issuing early warning notices where appropriate. Monitor actual costs against target and cumulative budgets on a monthly basis. Analyse repair cost trends and basket pricing performance to identify potential cost drift. Manage commercial performance across responsive repairs, voids, and planned works programmes. Price and agree variations, maintain the change register, and assess entitlement for extensions of time. Protect the companys position when works are instructed prior to formal agreement. Monitor subcontractor performance, ensuring contractual alignment with the main contract and compliance with regulatory and quality standards. Prepare commercial reports and dashboards for Alliance Team meetings and strategic Core Group reviews. Support annual rate review processes through benchmarking and cost trend analysis. Prepare and agree final accounts, reconcile incentive retention, and ensure variations are captured to protect cash flow. Assess defect liability exposure and maintain a risk-adjusted margin forecast. My Compliance and Governance Ensure subcontractors and operations meet required standards including: ISO 9001, ISO 14001 and ISO 45001 NICEIC and Gas Safe requirements Safeguarding and GDPR obligations Asbestos management procedures Health & Safety legislation and company policies Health & Safety Responsibilities Work closely with the Contracts Manager and HSEQ Manager to ensure appropriate Risk Assessments and Method Statements are in place prior to works commencing. Ensure compliance with my clients Health & Safety policies and procedures. Promote leadership and commitment to Health & Safety across all projects. Ensure appropriate PPE usage and escalate serious H&S concerns where necessary. Skills and Experience Bachelors degree in Quantity Surveying, Construction Management or a related field. Membership of a relevant professional body such as RICS (desirable). Proven commercial management experience within repairs, maintenance, or planned works. Strong experience with target cost or open-book contracts. Knowledge of social housing repair and maintenance models. Experience managing long-term alliance or framework contracts. Strong commercial governance and risk management capability. Advanced Microsoft Excel and cost management skills. Excellent communication, negotiation, and stakeholder management skills. Personal Attributes Strong analytical and data-driven decision making. Excellent attention to detail and high professional standards. Ability to work independently and collaboratively within a team. Leadership capability and strong commercial judgement. Flexible approach and willingness to support wider business needs. Additional Requirements Full UK driving licence. Willingness to travel and work outside of Kent when required. Our Values We are looking for someone who demonstrates: A commitment to delivering a high-quality, customer-focused service A positive and professional attitude Determination, focus, and perseverance Commitment to continuous learning and professional development To apply: Please submit your CV and a brief covering statement outlining your relevant experience.
Permanent - Full Time - 40 Hours Are you an ambitious construction professional looking to take the next step in your site management career? Lovell is seeking an Assistant Site Manager to join our successful and growing Partnerships & Regeneration team, working on a major social housing roofing refurbishment programme across Nottingham. This is an excellent opportunity for an individual with site supervision or assistant site management experience who is passionate about delivering high-quality refurbishment projects and is eager to develop their career with one of the UK's leading housing and regeneration specialists. The Role Supporting the Site Manager and wider operational team, you'll play a key role in delivering a large-scale roofing replacement programme within occupied social housing properties. You'll help ensure projects are delivered safely, on time, within budget and to the highest quality standards, while maintaining a strong focus on customer satisfaction and resident experience. Key responsibilities include: Supporting the day-to-day management of roofing refurbishment works across multiple sites. Monitoring site performance, quality standards and programme delivery. Conducting regular site inspections and ensuring compliance with health and safety requirements. Coordinating subcontractors and trade teams. Resolving technical and operational issues promptly and effectively. Building positive relationships with residents, clients and stakeholders. Ensuring works are completed in line with company procedures, ISO standards and customer service expectations. Promoting Lovell's Service First culture and commitment to excellence. About You We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering first-class results. You'll ideally bring: Experience in an Assistant Site Manager, Site Supervisor or similar construction role Experience within refurbishment, social housing, roofing or planned maintenance projects Knowledge of construction methods, site operations and health & safety legislation Strong communication and customer-facing skills Good IT and reporting skills A proactive, organised approach with the ability to manage multiple priorities Trade background or construction-related qualifications (desirable) Most importantly, you'll be a team player who is committed to quality, safety and delivering an excellent experience for residents and clients alike. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
10/07/2026
Full time
Permanent - Full Time - 40 Hours Are you an ambitious construction professional looking to take the next step in your site management career? Lovell is seeking an Assistant Site Manager to join our successful and growing Partnerships & Regeneration team, working on a major social housing roofing refurbishment programme across Nottingham. This is an excellent opportunity for an individual with site supervision or assistant site management experience who is passionate about delivering high-quality refurbishment projects and is eager to develop their career with one of the UK's leading housing and regeneration specialists. The Role Supporting the Site Manager and wider operational team, you'll play a key role in delivering a large-scale roofing replacement programme within occupied social housing properties. You'll help ensure projects are delivered safely, on time, within budget and to the highest quality standards, while maintaining a strong focus on customer satisfaction and resident experience. Key responsibilities include: Supporting the day-to-day management of roofing refurbishment works across multiple sites. Monitoring site performance, quality standards and programme delivery. Conducting regular site inspections and ensuring compliance with health and safety requirements. Coordinating subcontractors and trade teams. Resolving technical and operational issues promptly and effectively. Building positive relationships with residents, clients and stakeholders. Ensuring works are completed in line with company procedures, ISO standards and customer service expectations. Promoting Lovell's Service First culture and commitment to excellence. About You We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering first-class results. You'll ideally bring: Experience in an Assistant Site Manager, Site Supervisor or similar construction role Experience within refurbishment, social housing, roofing or planned maintenance projects Knowledge of construction methods, site operations and health & safety legislation Strong communication and customer-facing skills Good IT and reporting skills A proactive, organised approach with the ability to manage multiple priorities Trade background or construction-related qualifications (desirable) Most importantly, you'll be a team player who is committed to quality, safety and delivering an excellent experience for residents and clients alike. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Site Manager - Planned Retrofit Works 55k - 60k + package Cobham based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Cobham area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
09/07/2026
Full time
Site Manager - Planned Retrofit Works 55k - 60k + package Cobham based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing and decent homes works across the Cobham area. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 60K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
UK Sales Manager - Heat Pump Maintenance & Social Housing We are currently partnering with a rapidly growing renewable heating and maintenance contractor to recruit an experienced UK Sales Manager to lead the next phase of business growth. This is a high-impact leadership role for someone with an exceptional track record of securing large-scale social housing contracts , particularly for heat pump maintenance, servicing, planned works, and renewable heating installations . If you have successfully won framework agreements and long-term contracts with local authorities, housing associations, ALMOs, or social housing providers, this is an opportunity to shape the commercial future of a business operating in one of the UK's fastest-growing sectors. The Company Our client is an established specialist in the installation, servicing, and maintenance of renewable heating systems. With an expanding national customer base and significant investment behind the business, they are looking to accelerate growth within the social housing and public sector by developing long-term maintenance partnerships and large-scale renewable heating programmes. The Role Working with the Managing Director, you will lead the company's commercial strategy, focusing on securing high-value maintenance and installation contracts across the social housing sector. This is a strategic role with responsibility for developing new markets, winning major tenders, and building long-term relationships with key decision-makers. The role is fully remote, with travel to customer meetings, framework presentations, and industry events as required. The Candidate This role requires a highly experienced commercial leader with an established reputation within the social housing sector. Essential: Significant experience in a Commercial Director, Sales Director, Business Development Director, or Strategic Account Director role Demonstrable success winning major social housing tenders for: Heat pump maintenance Heat pump servicing Renewable heating installations Planned maintenance contracts Decarbonisation programmes Existing relationships with: Housing Associations Local Authorities Procurement Frameworks Social Housing Asset Managers The Package Base salary 80,000 - 100,000 Performance-related bonus Remote working Car allowance Pension Private healthcare Executive benefits package Significant autonomy and influence over business strategy Career Opportunity This is a rare opportunity to join a business at a pivotal stage of growth and take ownership of its commercial strategy. You'll work directly with the senior leadership team to build a national presence within the social housing sector, with the opportunity to shape the commercial function, influence strategic direction, and play a central role in the company's long-term success. Why Apply? Demand for heat pump servicing and long-term maintenance contracts is accelerating as social housing providers invest heavily in decarbonisation and asset management. This role is ideal for a commercially driven leader who has already built a successful career winning large-scale public sector contracts and is looking for the opportunity to make a significant impact within an ambitious and expanding renewable energy business. WR HVAC M&E are the recruitment partner for HVAC and M&E vacancies across the UK, Europe, and the USA. We work with manufacturers, distributors, contractors, and service providers across the heating, ventilation, air conditioning, refrigeration, and building services sectors, recruiting for sales, management, engineering, and technical roles. WR HVAC M&E is acting as an Employment Agency in relation to this vacancy.
09/07/2026
Full time
UK Sales Manager - Heat Pump Maintenance & Social Housing We are currently partnering with a rapidly growing renewable heating and maintenance contractor to recruit an experienced UK Sales Manager to lead the next phase of business growth. This is a high-impact leadership role for someone with an exceptional track record of securing large-scale social housing contracts , particularly for heat pump maintenance, servicing, planned works, and renewable heating installations . If you have successfully won framework agreements and long-term contracts with local authorities, housing associations, ALMOs, or social housing providers, this is an opportunity to shape the commercial future of a business operating in one of the UK's fastest-growing sectors. The Company Our client is an established specialist in the installation, servicing, and maintenance of renewable heating systems. With an expanding national customer base and significant investment behind the business, they are looking to accelerate growth within the social housing and public sector by developing long-term maintenance partnerships and large-scale renewable heating programmes. The Role Working with the Managing Director, you will lead the company's commercial strategy, focusing on securing high-value maintenance and installation contracts across the social housing sector. This is a strategic role with responsibility for developing new markets, winning major tenders, and building long-term relationships with key decision-makers. The role is fully remote, with travel to customer meetings, framework presentations, and industry events as required. The Candidate This role requires a highly experienced commercial leader with an established reputation within the social housing sector. Essential: Significant experience in a Commercial Director, Sales Director, Business Development Director, or Strategic Account Director role Demonstrable success winning major social housing tenders for: Heat pump maintenance Heat pump servicing Renewable heating installations Planned maintenance contracts Decarbonisation programmes Existing relationships with: Housing Associations Local Authorities Procurement Frameworks Social Housing Asset Managers The Package Base salary 80,000 - 100,000 Performance-related bonus Remote working Car allowance Pension Private healthcare Executive benefits package Significant autonomy and influence over business strategy Career Opportunity This is a rare opportunity to join a business at a pivotal stage of growth and take ownership of its commercial strategy. You'll work directly with the senior leadership team to build a national presence within the social housing sector, with the opportunity to shape the commercial function, influence strategic direction, and play a central role in the company's long-term success. Why Apply? Demand for heat pump servicing and long-term maintenance contracts is accelerating as social housing providers invest heavily in decarbonisation and asset management. This role is ideal for a commercially driven leader who has already built a successful career winning large-scale public sector contracts and is looking for the opportunity to make a significant impact within an ambitious and expanding renewable energy business. WR HVAC M&E are the recruitment partner for HVAC and M&E vacancies across the UK, Europe, and the USA. We work with manufacturers, distributors, contractors, and service providers across the heating, ventilation, air conditioning, refrigeration, and building services sectors, recruiting for sales, management, engineering, and technical roles. WR HVAC M&E is acting as an Employment Agency in relation to this vacancy.
The Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address significant business challenges in the Social Housing, Local Authority and Healthcare sectors. Our solutions allow our customers and their communities to have a much-improved experience. Our flexible technology is fully Cloud-based and highly configurable. Our solutions integrate machine-learning artificial intelligence with sophisticated web front-ends and support hundreds of thousands of individual interactions every week. Our support teams are renowned and praised for providing high quality, expert and responsive service, with an NPS score of "Excellent". We are a focused ambitious business with a clear vision and passion for what we do. We are growing and looking to recruit energetic, creative and committed team members. Come and join us at this exciting time for the business. Description Onboarding new customers by understanding customer needs and challenges. Discovering what success looks like, and providing expert advice on how to best implement the technology. Management of the delivery of In-Life Change to scope & agreed timelines / budget. Consultative and strategic product expert who takes time to understand in detail all aspects of the product and can clearly communicate knowledge and spread expertise and enthusiasm amongst the customer base to perpetually cement value to the customer Full ownership of all operational customer touchpoints, named point of contact for the duration of the customer contract. Identify operational stakeholders and the value and desired outcomes they wish to get from the product - monitor and proactively create action plans based on any changes Provide quarterly business reviews (QBR) with operational customers either face to face or virtual, delivering success statement update of progress against customer business objectives, overseeing timely resolution of issues, share best practice and, identify any opportunities and/or risks. Providing training face to face or virtually to all customer at implementation and beyond with the aim of; developing customer champions with excellent product knowledge and facilitating enthusiasm amongst the customer base. Compiling success statement/ supporting data for Customers and also for internal usage Deliver product specific user group activities to share best practice, encourage advocacy, identify risks and capture feedback to inform future product delivery. Administration Project administration; all administration in line with each implementation; project plan, resources, presentations, etc. Creating all training materials, presentations, end user manuals and handy hints guides. QBR admin, providing the customer with all required performance information either in advance or following the meeting, or both. Creating new support tickets, production jobs & change requests to the required standard and ensuring customer is kept up to date with progress. Updating internal systems including adding records of all customer interactions, meeting notes & customer health scores. Participation in regular Account Review meetings with key internal stakeholders Using MS Teams & social media including Twitter & LinkedIn to keep Internal Stakeholders, Customers & Prospects updated with Voicescape Activities and sharing good news stories about Customer Success. Profile Recent social housing experience for this role is essential as candidates must be able to empathise with the customer and relate to their world - a customer advocate focused on understanding what's important to the customer and how we can delight them with all our interactions. Enthusiastic and passionate about customers and helping them to succeed Self -motivated and conscientious individual with excellent communication skills and a committed work ethic Proactive in contributing to never ending improvement of standards Responsible for outcomes and proactively ensure timely execution of tasks to achieve customer satisfaction Diligent in all administration and surrounding activities required to deliver outstanding customer relationships Able to project a professional image Able to work effectively under pressure Willing to do the hours necessary, including out of hours support & maintenance, in the event of planned or unplanned maintenance or major incident management. Confident and comfortable speaking and presenting in from of larger groups of people Willing to travel with occasional overnight stays Job Offer Competitive salary Bonus after one year of service. Medical/Dental Insurance 5% contributory pension Travel/Car expenses Permanent role with growth potential in a rapidly expanding organisation Vibrant office complex with free on site gym, exercise classes and games room
09/07/2026
Full time
The Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address significant business challenges in the Social Housing, Local Authority and Healthcare sectors. Our solutions allow our customers and their communities to have a much-improved experience. Our flexible technology is fully Cloud-based and highly configurable. Our solutions integrate machine-learning artificial intelligence with sophisticated web front-ends and support hundreds of thousands of individual interactions every week. Our support teams are renowned and praised for providing high quality, expert and responsive service, with an NPS score of "Excellent". We are a focused ambitious business with a clear vision and passion for what we do. We are growing and looking to recruit energetic, creative and committed team members. Come and join us at this exciting time for the business. Description Onboarding new customers by understanding customer needs and challenges. Discovering what success looks like, and providing expert advice on how to best implement the technology. Management of the delivery of In-Life Change to scope & agreed timelines / budget. Consultative and strategic product expert who takes time to understand in detail all aspects of the product and can clearly communicate knowledge and spread expertise and enthusiasm amongst the customer base to perpetually cement value to the customer Full ownership of all operational customer touchpoints, named point of contact for the duration of the customer contract. Identify operational stakeholders and the value and desired outcomes they wish to get from the product - monitor and proactively create action plans based on any changes Provide quarterly business reviews (QBR) with operational customers either face to face or virtual, delivering success statement update of progress against customer business objectives, overseeing timely resolution of issues, share best practice and, identify any opportunities and/or risks. Providing training face to face or virtually to all customer at implementation and beyond with the aim of; developing customer champions with excellent product knowledge and facilitating enthusiasm amongst the customer base. Compiling success statement/ supporting data for Customers and also for internal usage Deliver product specific user group activities to share best practice, encourage advocacy, identify risks and capture feedback to inform future product delivery. Administration Project administration; all administration in line with each implementation; project plan, resources, presentations, etc. Creating all training materials, presentations, end user manuals and handy hints guides. QBR admin, providing the customer with all required performance information either in advance or following the meeting, or both. Creating new support tickets, production jobs & change requests to the required standard and ensuring customer is kept up to date with progress. Updating internal systems including adding records of all customer interactions, meeting notes & customer health scores. Participation in regular Account Review meetings with key internal stakeholders Using MS Teams & social media including Twitter & LinkedIn to keep Internal Stakeholders, Customers & Prospects updated with Voicescape Activities and sharing good news stories about Customer Success. Profile Recent social housing experience for this role is essential as candidates must be able to empathise with the customer and relate to their world - a customer advocate focused on understanding what's important to the customer and how we can delight them with all our interactions. Enthusiastic and passionate about customers and helping them to succeed Self -motivated and conscientious individual with excellent communication skills and a committed work ethic Proactive in contributing to never ending improvement of standards Responsible for outcomes and proactively ensure timely execution of tasks to achieve customer satisfaction Diligent in all administration and surrounding activities required to deliver outstanding customer relationships Able to project a professional image Able to work effectively under pressure Willing to do the hours necessary, including out of hours support & maintenance, in the event of planned or unplanned maintenance or major incident management. Confident and comfortable speaking and presenting in from of larger groups of people Willing to travel with occasional overnight stays Job Offer Competitive salary Bonus after one year of service. Medical/Dental Insurance 5% contributory pension Travel/Car expenses Permanent role with growth potential in a rapidly expanding organisation Vibrant office complex with free on site gym, exercise classes and games room
Do you know your way around costs, contracts, and critical paths? Are you ready to set the benchmark for project success? We're "surveying" the market for our next Project Surveyor! Location: Grimsby (Agile working) Salary: £42,462.24 Contract: Permanent As a Project Surveyor , you will assist the Project Manager in ensuring Lincolnshire Housing Partnership (LHP) delivers a successful and excellent service within a contracting environment for the provision of all aspects of Planned Works & Estate based works. You are responsible for the day-to-day operational delivery and contract administration of all planned and cyclical maintenance projects, estate-based works and aids and adaptations, in a client capacity. You will assist Project Manager in the monitoring, management, and reporting on all key performance indicators and targets across all areas of works, and assist in the development of specifications, contract documents, procurement of all business indicators, and targets across all areas of works. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback. As a colleague at LHP, you'll also receive An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health Great family leave and maternity policies enhancing colleague well-being and retention Discounted shopping vouchers through Westfield Health Rewards A superb employer salary sacrifices pension scheme with up to 12% paid by LHP 24 holiday days a year, which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme Company EV Scheme Great opportunities to learn and climb the career ladder What skills, attributes and experience will I need as a Project Surveyor? Proactive approach to keeping up to date with developments in the sector with regards to asset management and investor works. Have a working knowledge of the current planning and building regulations and ensuring you are always up to date with new developments. Excellent working knowledge of Party Wall Act. Excellent working knowledge of the Decent Homes Standard, Section 20 Consultations and the Housing Health and Safety Rating System High level of working knowledge and experience of all Health and Safety legislation i.e. Fire Safety, H&SW Act, Asbestos, Legionella, etc. Awareness and experience of all aspects of procurement and procurement methods. Excellent ICT literacy and knowledge of Microsoft Office software packages (Word, Excel, Outlook, PowerPoint etc). Able to develop and maintain excellent professional working relationships and communication with internal and external stakeholders and teams to ensure successful outcomes for the organisation. Excellent commercial awareness and management of budgets. Your qualifications Essential Higher National Certificate/BTEC National Certificate in Construction or equivalent in experience. Proven experience in the management of external contractors, ranging from mobilisation to delivery, performance management of KPI's and effective financial management, performance monitoring and reporting. Desirable Minimum of 2 years' demonstratable working experience managing the delivery of planned/cyclical investment works in a social housing setting. Professional Qualification in housing and/or customer service. Level 2 Electrical Safety Awareness. Level 2 Gas Safety Awareness. Level 2 Legionella Awareness. Experience of chairing/leading on progress/performance and review meetings with external contractors. Chartered member of CIOB or RICS. Please download the full key responsibilities, knowledge, skills and experience required for the role from the supporting document below. How to Apply Please attach your most recent CV and complete the preliminary/ supplementary questions Do you support career development and progression? At LHP, we're passionate about developing our people. We're proud that 36% of our vacancies are filled through internal promotions, and we have a fantastic team ready to support you with opportunities to learn, grow, and progress in your career. A natural next step in your career with us could be progressing into a: Project Manager > Investment Manager > Corporate Head of Asset Management Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
09/07/2026
Full time
Do you know your way around costs, contracts, and critical paths? Are you ready to set the benchmark for project success? We're "surveying" the market for our next Project Surveyor! Location: Grimsby (Agile working) Salary: £42,462.24 Contract: Permanent As a Project Surveyor , you will assist the Project Manager in ensuring Lincolnshire Housing Partnership (LHP) delivers a successful and excellent service within a contracting environment for the provision of all aspects of Planned Works & Estate based works. You are responsible for the day-to-day operational delivery and contract administration of all planned and cyclical maintenance projects, estate-based works and aids and adaptations, in a client capacity. You will assist Project Manager in the monitoring, management, and reporting on all key performance indicators and targets across all areas of works, and assist in the development of specifications, contract documents, procurement of all business indicators, and targets across all areas of works. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback. As a colleague at LHP, you'll also receive An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health Great family leave and maternity policies enhancing colleague well-being and retention Discounted shopping vouchers through Westfield Health Rewards A superb employer salary sacrifices pension scheme with up to 12% paid by LHP 24 holiday days a year, which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme Company EV Scheme Great opportunities to learn and climb the career ladder What skills, attributes and experience will I need as a Project Surveyor? Proactive approach to keeping up to date with developments in the sector with regards to asset management and investor works. Have a working knowledge of the current planning and building regulations and ensuring you are always up to date with new developments. Excellent working knowledge of Party Wall Act. Excellent working knowledge of the Decent Homes Standard, Section 20 Consultations and the Housing Health and Safety Rating System High level of working knowledge and experience of all Health and Safety legislation i.e. Fire Safety, H&SW Act, Asbestos, Legionella, etc. Awareness and experience of all aspects of procurement and procurement methods. Excellent ICT literacy and knowledge of Microsoft Office software packages (Word, Excel, Outlook, PowerPoint etc). Able to develop and maintain excellent professional working relationships and communication with internal and external stakeholders and teams to ensure successful outcomes for the organisation. Excellent commercial awareness and management of budgets. Your qualifications Essential Higher National Certificate/BTEC National Certificate in Construction or equivalent in experience. Proven experience in the management of external contractors, ranging from mobilisation to delivery, performance management of KPI's and effective financial management, performance monitoring and reporting. Desirable Minimum of 2 years' demonstratable working experience managing the delivery of planned/cyclical investment works in a social housing setting. Professional Qualification in housing and/or customer service. Level 2 Electrical Safety Awareness. Level 2 Gas Safety Awareness. Level 2 Legionella Awareness. Experience of chairing/leading on progress/performance and review meetings with external contractors. Chartered member of CIOB or RICS. Please download the full key responsibilities, knowledge, skills and experience required for the role from the supporting document below. How to Apply Please attach your most recent CV and complete the preliminary/ supplementary questions Do you support career development and progression? At LHP, we're passionate about developing our people. We're proud that 36% of our vacancies are filled through internal promotions, and we have a fantastic team ready to support you with opportunities to learn, grow, and progress in your career. A natural next step in your career with us could be progressing into a: Project Manager > Investment Manager > Corporate Head of Asset Management Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
