Operations Manager

Operations Manager

Location: St Andrews
Salary: 35k - 37k
Hours: Full Time Permanent

About the Role

This is an exciting opportunity for an experienced and proactive professional to join a holiday lettings organisation as an Operations Manager, overseeing the day-to-day operational delivery of a growing holiday let portfolio.

In this pivotal leadership role, you will take full ownership of operational performance, managing multiple teams including maintenance, housekeeping, and external contractors.

This is a hands-on position suited to a commercially aware and highly organised individual who thrives in a fast-paced environment. You will work closely with the Commercial Manager to ensure operational efficiency, maintain property standards, and support business growth through continuous improvement and innovation.

Key Responsibilities

• Leading and managing all day-to-day operations across the holiday let portfolio
• Overseeing and coordinating operational teams including maintenance, trades, cleaning, and laundry
• Driving operational efficiency and identifying opportunities to improve processes and reduce costs
• Implementing, managing, and optimising operational systems, workflows, and procedures
• Monitoring property standards through regular inspections and ensuring issues are resolved promptly
• Managing cleaning schedules, property turnaround times, and housekeeping standards
• Coordinating and prioritising all maintenance activity with internal teams and external contractors
• Ensuring compliance with all safety and regulatory requirements, including gas safety, fire safety, and PAT testing
• Maintaining accurate operational records, reporting systems, and communication across teams
• Acting as the main point of contact for operational queries from guests, property owners, and contractors
• Supporting administration, stock control, supplier management, and operational reporting
• Contributing to business planning, performance improvement, and operational strategy

About You

• Proven experience in an operations management, property management, or hospitality leadership role
• Strong leadership and team management skills with the ability to motivate and coordinate multiple teams
• Highly organised with excellent time management and the ability to manage competing priorities
• Commercially aware with a strong understanding of operational performance and profitability
• Confident decision-maker with the ability to work autonomously and resolve issues proactively
• Excellent communication and relationship-building skills with a client-focused approach
• Strong attention to detail and commitment to maintaining high standards
• Experience using property management or operational systems (e.g. Breezeway, Supercontrol)
• Comfortable working in a fast-paced, hands-on environment
• Proactive, solutions-driven mindset with a focus on continuous improvement

Desirable:

• Experience within holiday lets or property management
• Knowledge of compliance and safety requirements for short- and long-term lets
• Experience with budgeting, cost control, or operational reporting

What's in It for You?

• Opportunity to take on a senior operational leadership role within a growing business
• Autonomy to shape and improve operational processes and systems
• Collaborative and supportive working environment
• Career development and progression opportunities
• Exposure to a high-quality property portfolio and premium guest service delivery
• Free car parking and access to a company car during working hours

We asked one of the staff about what they love about working for this business:

"I absolutely love the autonomy I have in my role and the recognition I get on a weekly basis for a job well done. The direct exposure to the directors and owners of the business is invaluable, and I feel truly rewarded for the work I put in every day." - Current Employee

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.