Business Support Officer - Housing Adaptations & Grants Team

Business Support Officer

• Rate of pay: 14.59 PAYE / 18 Umbrella
• Job Type: Temporary (Rolling Contract)
• Location: Hybrid / Predominantly Home-Based (with occasional in-person requirements)

Overview

This role provides essential business and administrative support within a specialist housing service focused on adaptations and grants. You will play a key role in ensuring the smooth running of day-to-day operations, supporting both residents and internal teams through accurate data handling, customer communication, and process-driven administration.

This is an excellent opportunity to join a purpose-led service that directly supports individuals in improving accessibility and quality of life within their homes.

Day-to-Day Responsibilities

• Manage incoming enquiries via email, telephone, and written correspondence, including triaging and responding appropriately
• Accurately input, maintain and update customer data within internal databases and case management systems
• Support application processing, including validation, tracking, and general system housekeeping
• Generate reports for data analysis, FOI requests and service performance
• Record and process invoices, raise purchase orders, and handle financial administration tasks
• Arrange meetings, prepare agendas and take clear, accurate minutes where required
• Manage shared inboxes, ensuring queries are actioned or escalated to relevant team members
• Liaise with internal stakeholders and external agencies to support service delivery
• Maintain accurate records in line with data protection and confidentiality regulations
• Provide general administrative support including scanning, filing, and document preparation
• Assist in keeping online content and service information up to date
• Provide wider team support and cover across business support functions when required
• Occasionally support service users directly, including potential assistance with completing documentation

Required Skills & Experience

• Proven experience in a business support or administrative role within a structured, process-driven environment
• Strong IT skills with experience using databases, CRM systems or case management platforms
• Confident managing a high volume of emails, calls, and data processing tasks simultaneously
• Excellent organisational skills with the ability to prioritise workload and meet deadlines independently
• Strong written and verbal communication skills with a high level of accuracy and attention to detail
• Experience delivering high-quality customer service, including handling challenging enquiries
• Ability to work independently with minimal supervision while contributing effectively to a wider team
• Good problem-solving and analytical skills
• Comfortable adapting to new systems and processes quickly

Desirable Experience

• Background in housing, public sector or related services
• Experience with systems such as Salesforce, NEC or similar platforms (or other transferable CRM systems)
• Exposure to grants, adaptations, disability services or similar specialist areas
• Willingness to attend occasional in-person visits to support service users (not essential)

To apply for the Business Support Officer position, please submit your CV detailing your relevant experience.