Branch Manager

Branch Manager

Construction / Home Improvements

£45,000 basic salary + Bonus + company car

New Malden, Surrey

Company Overview

A long-established specialist supplier within the home improvement and construction sector is looking to appoint a Branch Manager to lead the day-to-day operations of a busy and successful branch. This role has been created to support continued growth, maintain high customer service standards, and drive branch performance across sales and operations.

The business supplies and installs a range of specialist home improvement products for residential customers and trade clients, with a strong reputation for quality, reliability, and service delivery. With decades of success and a loyal customer base, the company offers the stability of an established organisation combined with the culture of a close-knit team.

Job Overview

The Branch Manager will take full responsibility for the smooth running of the branch, overseeing sales activity, customer service, operational coordination, and team management.

This is a hands-on leadership role suited to someone who enjoys balancing commercial performance with operational delivery. Success in the role will come from maintaining an efficient branch operation, driving sales growth, supporting customers, and leading a motivated team.

Key Responsibilities

• Manage the day-to-day operations of the branch, ensuring high service and operational standards
• Lead, motivate, and support a small branch team across sales and operations
• Handle customer enquiries via phone, email, and showroom visits
• Drive sales performance across specialist home improvement and construction products
• Coordinate installation schedules and operational planning activities
• Process customer orders accurately and efficiently
• Manage supplier communication and oversee deliveries into the branch
• Maintain stock awareness, branch organisation, and showroom presentation
• Support customers with product information and solution-based recommendations
• Assist with general operational tasks and hands-on branch activities where required

Person Specification

• Previous Branch Manager, Depot Manager, Assistant Branch Manager, or supervisory experience
• Background within construction supplies, builders merchants, home improvements, trade retail, or a related sector
• Strong customer service and sales management experience
• Commercially aware with the ability to drive branch performance and customer satisfaction
• Hands-on leadership style with a proactive approach
• Full UK driving licence

Benefits

• £45,000 basic salary
• Monthly, quarterly, and annual bonus scheme
• Company car
• Company mobile phone
• 25 days holiday plus bank holidays
• Company pension scheme
• Healthcare cash plan
• Full product and systems training
• Stable, long-established business with supportive leadership
• Friendly team environment with long-term career prospects

Next Steps

For more information or to discuss the opportunity confidentially, apply today or contact the recruitment consultant managing this vacancy.

ASPLIV