Job Description
Hire Desk Manager
Uxbridge
£45,000 - £55,000 + Training + Progression + Benefits
About the Company
We re working with a well-established and growing plant hire business that has built a strong reputation within the industry for reliability, customer service and quality equipment. Due to continued growth, they are now looking to bring in an experienced Hire Desk Manager to lead and support the hire desk operation from their Uxbridge depot.
This is a fantastic opportunity for someone from the plant hire, tool hire, powered access or equipment rental industry looking to join a busy and fast-paced environment with genuine long-term progression opportunities.
The Role
As Hire Desk Manager, you ll be responsible for overseeing the day-to-day running of the hire desk, ensuring excellent customer service while maximising fleet utilisation and profitability.
Responsibilities include:
- Managing and supporting the hire desk team
- Handling incoming hire enquiries from new and existing customers
- Coordinating plant and equipment availability
- Organising transport and logistics for deliveries and collections
- Building strong relationships with customers and suppliers
- Supporting depot operations and working closely with engineers/drivers
- Ensuring all hires, off-hires and paperwork are processed correctly
- Driving revenue growth and identifying new business opportunities
The Candidate
- Previous experience within plant hire, tool hire, powered access or equipment rental
- Experience leading or supervising a hire desk team
- Strong organisational and communication skills
- Ability to work well under pressure in a fast-paced environment
- Commercial awareness and customer-focused approach
- Knowledge of plant machinery or hire equipment would be highly advantageous
