Director of Property & Workplace Are you a strategic property leader who can shape the future of a corporate estate while creating exceptional workplace experiences? We are recruiting for a Director of Property & Workplace in London on behalf of a high-profile organisation with a diverse UK property portfolio. This is a rare opportunity to join a business at an exciting stage of growth, leading its property and workplace strategy while influencing decision-making at Executive level. This is not a traditional facilities management role. We are looking for a commercially minded leader who can balance long-term strategic thinking with operational excellence, ensuring the property portfolio supports business growth, employee experience and future ways of working. Role Summary: Location: London Salary: £130,000 + Bonus + Excellent Benefits Why Apply? Opportunity to shape the future workplace and property strategy of a high-profile organisation. A highly visible leadership role with genuine influence across the Executive Team. Lead a diverse UK property portfolio during an exciting period of growth and transformation. The Role Reporting to an Executive Leader, you will be responsible for leading the organisation's property, workplace and facilities function across a multi-site UK estate. Key responsibilities include: Developing and delivering a long-term property and workplace strategy aligned with business objectives. Leading and developing a high-performing property and workplace team, creating a culture of accountability, collaboration and continuous improvement. Managing a diverse corporate property portfolio, ensuring it remains efficient, compliant and fit for future growth. Leading major capital projects, including office refurbishments, workplace transformation programmes and strategic property initiatives. Managing significant operational and capital budgets, ensuring commercial value, effective investment decisions and robust risk management. Building strong relationships with senior stakeholders, landlords, consultants and outsourced service partners. Providing strategic advice to the Executive Team on property, workplace and estate-related matters. Ensuring the highest standards of health & safety, statutory compliance, governance and sustainability across the portfolio. About You You will be an experienced senior property or workplace leader with experience gained within a large corporate occupier or client-side corporate real estate environment with the credibility to influence at Executive and Board level, together with the commercial mindset to shape long term business decisions. You will be able to demonstrate: Significant leadership experience within corporate property, workplace, corporate real estate or a similar environment. Experience developing and delivering property strategies across complex, multi-site estates. Strong commercial acumen, including budget ownership, supplier management, contract negotiation and risk management. A successful track record of delivering major capital projects and workplace transformation programmes. Excellent stakeholder management skills, with experience influencing Executive and Board-level audiences. Strong leadership skills with a proven ability to build, develop and inspire high-performing teams. A thorough understanding of health & safety, statutory compliance and property governance. A calm, resilient and solutions-focused approach, with the ability to manage competing priorities in a fast-paced environment. Membership of RICS, IWFM, CIOB or an equivalent professional body would be advantageous.
08/07/2026
Full time
Director of Property & Workplace Are you a strategic property leader who can shape the future of a corporate estate while creating exceptional workplace experiences? We are recruiting for a Director of Property & Workplace in London on behalf of a high-profile organisation with a diverse UK property portfolio. This is a rare opportunity to join a business at an exciting stage of growth, leading its property and workplace strategy while influencing decision-making at Executive level. This is not a traditional facilities management role. We are looking for a commercially minded leader who can balance long-term strategic thinking with operational excellence, ensuring the property portfolio supports business growth, employee experience and future ways of working. Role Summary: Location: London Salary: £130,000 + Bonus + Excellent Benefits Why Apply? Opportunity to shape the future workplace and property strategy of a high-profile organisation. A highly visible leadership role with genuine influence across the Executive Team. Lead a diverse UK property portfolio during an exciting period of growth and transformation. The Role Reporting to an Executive Leader, you will be responsible for leading the organisation's property, workplace and facilities function across a multi-site UK estate. Key responsibilities include: Developing and delivering a long-term property and workplace strategy aligned with business objectives. Leading and developing a high-performing property and workplace team, creating a culture of accountability, collaboration and continuous improvement. Managing a diverse corporate property portfolio, ensuring it remains efficient, compliant and fit for future growth. Leading major capital projects, including office refurbishments, workplace transformation programmes and strategic property initiatives. Managing significant operational and capital budgets, ensuring commercial value, effective investment decisions and robust risk management. Building strong relationships with senior stakeholders, landlords, consultants and outsourced service partners. Providing strategic advice to the Executive Team on property, workplace and estate-related matters. Ensuring the highest standards of health & safety, statutory compliance, governance and sustainability across the portfolio. About You You will be an experienced senior property or workplace leader with experience gained within a large corporate occupier or client-side corporate real estate environment with the credibility to influence at Executive and Board level, together with the commercial mindset to shape long term business decisions. You will be able to demonstrate: Significant leadership experience within corporate property, workplace, corporate real estate or a similar environment. Experience developing and delivering property strategies across complex, multi-site estates. Strong commercial acumen, including budget ownership, supplier management, contract negotiation and risk management. A successful track record of delivering major capital projects and workplace transformation programmes. Excellent stakeholder management skills, with experience influencing Executive and Board-level audiences. Strong leadership skills with a proven ability to build, develop and inspire high-performing teams. A thorough understanding of health & safety, statutory compliance and property governance. A calm, resilient and solutions-focused approach, with the ability to manage competing priorities in a fast-paced environment. Membership of RICS, IWFM, CIOB or an equivalent professional body would be advantageous.
Programme Director Facilities Management Location: North West / Hybrid Salary: Competitive Executive Package About the Role Lead strategic Facilities Management transformation programmes across operational, workplace, compliance and digital initiatives, ensuring successful delivery and measurable business benefits. Key Responsibilities Lead complex FM programmes. Manage governance and programme controls. Build executive stakeholder relationships. Oversee budgets and programme delivery. Deliver strategic transformation objectives. Requirements Extensive programme leadership experience. FM, Property or Infrastructure background. Excellent commercial awareness. Strong leadership capabilities. MSP or Prince2 Practitioner desirable. Benefits Executive package Bonus opportunity Hybrid working Leadership development
01/07/2026
Contract
Programme Director Facilities Management Location: North West / Hybrid Salary: Competitive Executive Package About the Role Lead strategic Facilities Management transformation programmes across operational, workplace, compliance and digital initiatives, ensuring successful delivery and measurable business benefits. Key Responsibilities Lead complex FM programmes. Manage governance and programme controls. Build executive stakeholder relationships. Oversee budgets and programme delivery. Deliver strategic transformation objectives. Requirements Extensive programme leadership experience. FM, Property or Infrastructure background. Excellent commercial awareness. Strong leadership capabilities. MSP or Prince2 Practitioner desirable. Benefits Executive package Bonus opportunity Hybrid working Leadership development
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: WORKPLACE EXPERIENCE HOST Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all clients, customers, colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language. Ensure that visitor and client arrivals are communicated to relevant personnel and that visitors are met in line with warm welcome. This includes offering toilet facilities and offering to take any coat/bags (See Pillars of Excellence guideline). Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Ensure visitors are kept informed of any delays. Maintain company culture: Uphold professional atmosphere in reception area. Assist the Workplace Team and CBRE community with general administrative support. Assist with on-boarding process - including new employee orientation and welcoming procedures. First day orientation management. Help manage community requests, complaints and queries regarding Workplace services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Complete weekly diary duties. Ensure cleanliness: Maintain clean, professional, and inviting front-of-house areas by working with onsite cleaning team. To communicate regularly with the Workplace Coordinator and Facilities Manager with any new and important issues that may arise. Site Specific Responsibilities: Direct visitors: Guide employees and guests to their desired destinations within the premises Provide visitor WI-FI access and getting set up assistance. Arrange for First Aider attendance in the event of an accident/incident. Escalate to CBRE management team and notify client. Management of unannounced visits by Regulator or Government body (e.g. Police, EHO, Fire Brigade). Management of 3rd parties serving of legal documents to the building. Ensuring site BCP procedures are understood and can be carried out at short notice. Working closely with Elekta HR team to ensure that all telephony directories are compiled and up to date. Internal and External Calls: Respond to phone enquiries promptly and professionally and ensure no personal information is gathered. Remaining calm and in 'control in' in the event of personnel / Visitors becoming agitated and frustrated. Creating access passes for visitors and issuing temporary access passes for Elekta staff (if forgotten) and working with the onsite security team to ensure data is captured correctly allowing for accurate reporting. Travel Support, Assist visitors with travel information and arrangements. Booking of Hire Vehicles and Taxis. Checking Executive Briefing Centre (EBC) at the start of each day and ensure any observations / issues are logged to the CBRE team. Elekta EBC manager to be notified. Assisting with conducting Cornerstone Floor Checks and Meeting Room Conditions. Administrative support and supplier management. Managing of incoming and outgoing post duties. Escalate any breaches in security or access protocols to the appropriate manager and Security team as soon as reasonably practical to do so. Experience Required: Communication Skills - Have excellent time management and communication skills (verbal and written). Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. Display excellent personal presentation and interpersonal skills. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - Develop strong customer relationships by listening to and satisfying customer needs. Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. Be able to offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.
01/07/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: WORKPLACE EXPERIENCE HOST Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all clients, customers, colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language. Ensure that visitor and client arrivals are communicated to relevant personnel and that visitors are met in line with warm welcome. This includes offering toilet facilities and offering to take any coat/bags (See Pillars of Excellence guideline). Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Ensure visitors are kept informed of any delays. Maintain company culture: Uphold professional atmosphere in reception area. Assist the Workplace Team and CBRE community with general administrative support. Assist with on-boarding process - including new employee orientation and welcoming procedures. First day orientation management. Help manage community requests, complaints and queries regarding Workplace services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Complete weekly diary duties. Ensure cleanliness: Maintain clean, professional, and inviting front-of-house areas by working with onsite cleaning team. To communicate regularly with the Workplace Coordinator and Facilities Manager with any new and important issues that may arise. Site Specific Responsibilities: Direct visitors: Guide employees and guests to their desired destinations within the premises Provide visitor WI-FI access and getting set up assistance. Arrange for First Aider attendance in the event of an accident/incident. Escalate to CBRE management team and notify client. Management of unannounced visits by Regulator or Government body (e.g. Police, EHO, Fire Brigade). Management of 3rd parties serving of legal documents to the building. Ensuring site BCP procedures are understood and can be carried out at short notice. Working closely with Elekta HR team to ensure that all telephony directories are compiled and up to date. Internal and External Calls: Respond to phone enquiries promptly and professionally and ensure no personal information is gathered. Remaining calm and in 'control in' in the event of personnel / Visitors becoming agitated and frustrated. Creating access passes for visitors and issuing temporary access passes for Elekta staff (if forgotten) and working with the onsite security team to ensure data is captured correctly allowing for accurate reporting. Travel Support, Assist visitors with travel information and arrangements. Booking of Hire Vehicles and Taxis. Checking Executive Briefing Centre (EBC) at the start of each day and ensure any observations / issues are logged to the CBRE team. Elekta EBC manager to be notified. Assisting with conducting Cornerstone Floor Checks and Meeting Room Conditions. Administrative support and supplier management. Managing of incoming and outgoing post duties. Escalate any breaches in security or access protocols to the appropriate manager and Security team as soon as reasonably practical to do so. Experience Required: Communication Skills - Have excellent time management and communication skills (verbal and written). Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. Display excellent personal presentation and interpersonal skills. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - Develop strong customer relationships by listening to and satisfying customer needs. Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. Be able to offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.
Award winning law firm are looking for an experienced facilities, property and workplace coordinator/executive. This new role requires experience in high level communication across facilities departments acting as the central point of contact ensuring the smooth flow of communications and activity. The successful candidate will provide high-quality PA support, coordinate reporting and communications, and play a key role in keeping the department connected, informed and aligned. This role is hybrid role with 3 days per week in their high end City based office. PA & Executive Support Provide comprehensive PA support to the Director of Property and Workplace, maintaining the highest levels of confidentiality and discretion at all times Manage the Director's diary effectively, anticipating requirements and ensuring they are well prepared for all meetings and engagements Ensure the Director has all relevant papers and briefings ahead of meetings, often with minimal instruction Manage expenses and invoices on behalf of the Director Action and manage emails and inbox as required, forwarding and prioritising as necessary Reporting & Communications Act as the central conduit for information flowing between the Director and the five Property and Workplace teams Ensure regular reports are received, collated and presented from all areas within the Director's remit in a timely manner each month Prepare accurate and visually compelling PowerPoint presentations, adhering to brand guidelines at all times Coordinate activities, actions and priorities across all five teams, ensuring alignment with the Director's objectives and the firm's wider strategy Administration Establish and maintain effective and accurate filing systems, ensuring project files and all relevant records are current, accurate and easily accessible Deal with incoming and outgoing mail and calls professionally and efficiently Manage contact and relationship data in the firm's CRM system (InterAction), maintaining its accuracy and currency Demonstrate awareness of issues and challenges affecting the business and bring these to the attention of the Director as appropriate We are looking for a highly capable and experienced professional who brings the following qualities and experience: Essential Experience & Skills Proven experience in a similar PA, coordinator or executive support role within a fast-paced corporate or professional services environment Strong organisational skills with a very high degree of accuracy and the ability to prioritise a conflicting and demanding workload Advanced proficiency in Microsoft Word, Outlook, Excel and PowerPoint Experience of working across multiple disciplines and diverse teams Demonstrated ability to manage upwards and support at Director level Strong interpersonal skills with the ability to build and maintain trusted relationships quickly High levels of discretion, confidentiality and professional judgement This is a fantastic chance to work in a dynamic, inclusive and supportive environment in a critical new role for the business.
27/06/2026
Full time
Award winning law firm are looking for an experienced facilities, property and workplace coordinator/executive. This new role requires experience in high level communication across facilities departments acting as the central point of contact ensuring the smooth flow of communications and activity. The successful candidate will provide high-quality PA support, coordinate reporting and communications, and play a key role in keeping the department connected, informed and aligned. This role is hybrid role with 3 days per week in their high end City based office. PA & Executive Support Provide comprehensive PA support to the Director of Property and Workplace, maintaining the highest levels of confidentiality and discretion at all times Manage the Director's diary effectively, anticipating requirements and ensuring they are well prepared for all meetings and engagements Ensure the Director has all relevant papers and briefings ahead of meetings, often with minimal instruction Manage expenses and invoices on behalf of the Director Action and manage emails and inbox as required, forwarding and prioritising as necessary Reporting & Communications Act as the central conduit for information flowing between the Director and the five Property and Workplace teams Ensure regular reports are received, collated and presented from all areas within the Director's remit in a timely manner each month Prepare accurate and visually compelling PowerPoint presentations, adhering to brand guidelines at all times Coordinate activities, actions and priorities across all five teams, ensuring alignment with the Director's objectives and the firm's wider strategy Administration Establish and maintain effective and accurate filing systems, ensuring project files and all relevant records are current, accurate and easily accessible Deal with incoming and outgoing mail and calls professionally and efficiently Manage contact and relationship data in the firm's CRM system (InterAction), maintaining its accuracy and currency Demonstrate awareness of issues and challenges affecting the business and bring these to the attention of the Director as appropriate We are looking for a highly capable and experienced professional who brings the following qualities and experience: Essential Experience & Skills Proven experience in a similar PA, coordinator or executive support role within a fast-paced corporate or professional services environment Strong organisational skills with a very high degree of accuracy and the ability to prioritise a conflicting and demanding workload Advanced proficiency in Microsoft Word, Outlook, Excel and PowerPoint Experience of working across multiple disciplines and diverse teams Demonstrated ability to manage upwards and support at Director level Strong interpersonal skills with the ability to build and maintain trusted relationships quickly High levels of discretion, confidentiality and professional judgement This is a fantastic chance to work in a dynamic, inclusive and supportive environment in a critical new role for the business.
Your new company An executive non-departmental public body and independent regulator that promotes transparency and integrity in business. Your new role Our client is a respected, highly regulated organisation seeking an experienced Head of Estates, Security & Resilience to provide strategic leadership across cyber security, information security, business continuity, physical security, facilities resilience and operational risk management. This is a senior leadership opportunity for an individual who can balance strategic thinking with operational delivery while protecting critical business services, assets, people and infrastructure. Key Priorities Lead the remediation and improvement of the London office HVAC system. Complete office occupancy and facilities agreement renewals for the Birmingham location. Review and strengthen Fire Marshal and First Aider arrangements. Refresh and modernise the Business Continuity Strategy. Deliver workplace improvement projects, including office redesign and installation of soundproof working pods. Review and improve self-service booking processes for catering, meeting rooms and venues. Broader Responsibilities Lead the organisation's Security, Resilience and Facilities Management agenda. Drive business continuity, disaster recovery and resilience planning. Manage enterprise risk, compliance and governance frameworks. Oversee facilities management, contractor performance and statutory compliance. Provide executive-level reporting and stakeholder engagement. Lead response activities during major incidents and operational disruptions. What you'll need to succeed Senior leadership experience across resilience, security, facilities or corporate services. Strong knowledge of business continuity and operational resilience. Experience managing estates and facilities within a complex environment. Excellent stakeholder management skills, including engagement with Executive and Board-level audiences. Ability to deliver change quickly in an interim capacity. What you'll get in return This is a fantastic opportunity to join a respected organisation and make a visible impact across workplace services, resilience and operational performance from day one. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
25/06/2026
Seasonal
Your new company An executive non-departmental public body and independent regulator that promotes transparency and integrity in business. Your new role Our client is a respected, highly regulated organisation seeking an experienced Head of Estates, Security & Resilience to provide strategic leadership across cyber security, information security, business continuity, physical security, facilities resilience and operational risk management. This is a senior leadership opportunity for an individual who can balance strategic thinking with operational delivery while protecting critical business services, assets, people and infrastructure. Key Priorities Lead the remediation and improvement of the London office HVAC system. Complete office occupancy and facilities agreement renewals for the Birmingham location. Review and strengthen Fire Marshal and First Aider arrangements. Refresh and modernise the Business Continuity Strategy. Deliver workplace improvement projects, including office redesign and installation of soundproof working pods. Review and improve self-service booking processes for catering, meeting rooms and venues. Broader Responsibilities Lead the organisation's Security, Resilience and Facilities Management agenda. Drive business continuity, disaster recovery and resilience planning. Manage enterprise risk, compliance and governance frameworks. Oversee facilities management, contractor performance and statutory compliance. Provide executive-level reporting and stakeholder engagement. Lead response activities during major incidents and operational disruptions. What you'll need to succeed Senior leadership experience across resilience, security, facilities or corporate services. Strong knowledge of business continuity and operational resilience. Experience managing estates and facilities within a complex environment. Excellent stakeholder management skills, including engagement with Executive and Board-level audiences. Ability to deliver change quickly in an interim capacity. What you'll get in return This is a fantastic opportunity to join a respected organisation and make a visible impact across workplace services, resilience and operational performance from day one. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Contract Manager Location: South East London Salary: Up to 62,000 + bonus + benefits Hours: Monday - Friday: 8am - 5pm The Opportunity Are you a proven operational leader ready to take technical and commercial ownership of a truly unique estate? We are seeking an outstanding Contract Manager to oversee the service delivery across one of London's most iconic, architecturally significant heritage and institutional estates. This is far from a standard facilities management position. You will lead the operational delivery for a high-profile, landmark campus where rich history, unique architectural preservation, and modern operational excellence seamlessly combine. For an ambitious FM professional, this is a career-defining opportunity to manage a prestigious public-facing environment demanding the very highest standards of workplace experience and technical resilience. The Role Reporting directly to the Head of Facilities Operations and Workplace Experience , you will hold complete operational and commercial accountability for the contract. You will lead a substantial, multi-disciplinary team delivering Hard FM and integrated services. This multi-faceted role demands a rare combination of robust technical oversight, strategic financial management, and high-level client diplomacy. Key Responsibilities: Service Excellence: Lead the seamless delivery of both Hard FM and integrated services across the entire estate, ensuring maximum building uptime and system efficiency. Compliance & Safety: Maintain 100% statutory compliance across a diverse, high-spec property portfolio, ensuring strict adherence to Health & Safety protocols and contractual SLAs. Performance Governance: Drive operational performance against key contractual KPIs, proactively identifying and mitigating technical and commercial risks. People & Culture Leadership: Manage, mentor, and inspire a large operational workforce, fostering a cohesive, "one-team" culture focused on professional pride and development. Client Relationship Management: Act as the primary technical and commercial liaison for estate partners and client stakeholders, building trusted, collaborative relationships. Financial Stewardship: Manage the local operational budget, driving cost efficiencies, protecting margins, and optimizing resource allocation. Innovation & Evolution: Identify, recommend, and implement modern technical innovations, energy-management strategies, and continuous service improvements. What We Are Looking For Sector Expertise: Proven track record of managing large-scale, complex Integrated Facilities Management (IFM) or Hard FM contracts. Technical Depth: Strong M&E, building services, and technical statutory compliance knowledge. Leadership Stature: Exceptional experience leading, scheduling, and developing large, diverse, multi-disciplinary operational teams. Stakeholder Diplomacy: Highly developed interpersonal skills with the capability to influence and navigate complex stakeholder or client environments. Modern Mindset: A data-driven, solutions-focused approach to problem-solving, utilizing modern workplace and CAFM technologies to drive efficiency. Package & Benefits Attractive Base Salary: Up to 62,000 Performance Bonus: 5% Bonus. Flexible Benefits: flexible benefits allowance to customize your perks (pension enhancements, retail, travel, or health). Holiday Allowance: 26 days of annual leave (excluding standard bank holidays). Wellbeing Support: Comprehensive pension scheme, private healthcare access, and employee assistance programs. Career Progression: Transparent and structured pathways for senior executive progression within a forward-thinking, supportive global organization. If you are a driven Contract Manager ready to lead operations on a landmark London asset, apply today to start the conversation. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18/06/2026
Full time
Contract Manager Location: South East London Salary: Up to 62,000 + bonus + benefits Hours: Monday - Friday: 8am - 5pm The Opportunity Are you a proven operational leader ready to take technical and commercial ownership of a truly unique estate? We are seeking an outstanding Contract Manager to oversee the service delivery across one of London's most iconic, architecturally significant heritage and institutional estates. This is far from a standard facilities management position. You will lead the operational delivery for a high-profile, landmark campus where rich history, unique architectural preservation, and modern operational excellence seamlessly combine. For an ambitious FM professional, this is a career-defining opportunity to manage a prestigious public-facing environment demanding the very highest standards of workplace experience and technical resilience. The Role Reporting directly to the Head of Facilities Operations and Workplace Experience , you will hold complete operational and commercial accountability for the contract. You will lead a substantial, multi-disciplinary team delivering Hard FM and integrated services. This multi-faceted role demands a rare combination of robust technical oversight, strategic financial management, and high-level client diplomacy. Key Responsibilities: Service Excellence: Lead the seamless delivery of both Hard FM and integrated services across the entire estate, ensuring maximum building uptime and system efficiency. Compliance & Safety: Maintain 100% statutory compliance across a diverse, high-spec property portfolio, ensuring strict adherence to Health & Safety protocols and contractual SLAs. Performance Governance: Drive operational performance against key contractual KPIs, proactively identifying and mitigating technical and commercial risks. People & Culture Leadership: Manage, mentor, and inspire a large operational workforce, fostering a cohesive, "one-team" culture focused on professional pride and development. Client Relationship Management: Act as the primary technical and commercial liaison for estate partners and client stakeholders, building trusted, collaborative relationships. Financial Stewardship: Manage the local operational budget, driving cost efficiencies, protecting margins, and optimizing resource allocation. Innovation & Evolution: Identify, recommend, and implement modern technical innovations, energy-management strategies, and continuous service improvements. What We Are Looking For Sector Expertise: Proven track record of managing large-scale, complex Integrated Facilities Management (IFM) or Hard FM contracts. Technical Depth: Strong M&E, building services, and technical statutory compliance knowledge. Leadership Stature: Exceptional experience leading, scheduling, and developing large, diverse, multi-disciplinary operational teams. Stakeholder Diplomacy: Highly developed interpersonal skills with the capability to influence and navigate complex stakeholder or client environments. Modern Mindset: A data-driven, solutions-focused approach to problem-solving, utilizing modern workplace and CAFM technologies to drive efficiency. Package & Benefits Attractive Base Salary: Up to 62,000 Performance Bonus: 5% Bonus. Flexible Benefits: flexible benefits allowance to customize your perks (pension enhancements, retail, travel, or health). Holiday Allowance: 26 days of annual leave (excluding standard bank holidays). Wellbeing Support: Comprehensive pension scheme, private healthcare access, and employee assistance programs. Career Progression: Transparent and structured pathways for senior executive progression within a forward-thinking, supportive global organization. If you are a driven Contract Manager ready to lead operations on a landmark London asset, apply today to start the conversation. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
