2 jobs found

Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.

Business Engagement & Service Improvement Manager Location: Eastleigh Salary: Up to £58,432 per annum (depending on experience) Hours: 37 hours per week Contract: Permanent Full Time Drive meaningful change. Improve services. Make a lasting impact. Are you an experienced leader in service improvement, business transformation, or change management looking for an opportunity where your work will genuinely improve customer outcomes? We are recruiting a Business Engagement & Service Improvement Manager to lead a high-performing team responsible for identifying opportunities for improvement, embedding continuous improvement methodologies, and ensuring customer and colleague insight drives business decisions. This is an excellent opportunity for someone who enjoys working across multiple stakeholders, influencing strategic decisions and leading programmes that create measurable improvements across a large and customer-focused organisation. The Role You'll lead a team of Service Improvement Coordinators and Root Cause Analysts, developing capability, providing coaching and ensuring robust Root Cause Analysis techniques are embedded throughout the business. Working collaboratively with operational leaders and senior stakeholders, you'll help identify improvement opportunities, develop business cases and support the successful delivery of change initiatives that improve both customer and colleague experience. You'll also play a key role in strengthening a culture of continuous improvement by facilitating workshops, supporting problem-solving activities and providing teams with the tools and frameworks needed to deliver sustainable change. Key Responsibilities Lead and develop a high-performing Service Improvement team. Champion continuous improvement and Root Cause Analysis across the organisation. Turn customer and colleague insight into meaningful service improvements. Partner with operational leaders to identify, prioritise and deliver change initiatives. Facilitate workshops, reviews and improvement sessions. Develop business cases and support strategic decision-making. Monitor benefits, governance and delivery of improvement programmes. Build strong relationships with stakeholders across all business functions. Support the wider change portfolio to ensure projects remain aligned with organisational priorities. About You We're looking for someone who can demonstrate: Experience leading service improvement, business change or continuous improvement teams. Strong stakeholder engagement and relationship management skills. Experience implementing Root Cause Analysis methodologies. Excellent project management and organisational skills. The ability to influence at all levels of an organisation. A passion for improving customer experience and operational performance. Strong communication, facilitation and coaching abilities. Experience within housing, property, facilities management or other customer-focused environments would be advantageous. What's on Offer Salary up to £58,432 depending on experience. Permanent, full-time position. 37-hour working week. Opportunity to influence strategic business improvement across a large organisation. Collaborative leadership team. Genuine opportunities for professional development and career progression. If you're passionate about driving continuous improvement, leading people and creating better experiences for customers and colleagues, we'd love to hear from you. Career Forces welcomes applications from experienced professionals across the private sector, public sector and Armed Forces community whose leadership and change management expertise can bring real value to this opportunity.