2 jobs found

Repairs Coordinator / Customer Care Coordinator Milton Keynes £23,000 £32,000 Full-time, Monday to Friday, 8:00 am 4:30 pm Hybrid working after training period: 3 days at home and 2 days in the office What s Offered Hybrid working once settled: 3 days at home and 2 days in the office Friendly, supportive team with long-standing staff Guidance from an experienced Contracts Manager Varied role with responsibility and autonomy Stable employer with ongoing development opportunities Overview A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator . The role requires someone with residential experience in a similar customer care or repairs position , confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential. Key Responsibilities Manage customer care and repairs defects from initial instruction through to completion Schedule patchers and operatives across multiple sites and occupied properties Liaise with site managers, subcontractors, quantity surveyors and homeowners Coordinate appointments and maintain regular communication with residents Prepare quotations for remedial and chargeable works Process variation orders and monitor approval status Track labour, materials and commercial costs Maintain and update internal Excel trackers and reporting systems Produce weekly and monthly performance reports Monitor workloads and ensure resources are allocated effectively Order materials and coordinate collections Manage customer care documentation, photographs and site records Assist with resolving customer complaints professionally and promptly Support management with operational and commercial administration Skills and Experience Required Residential customer care or repairs experience in a similar role Strong personality with confident telephone manner Confident using Excel, Outlook and Microsoft Office High attention to detail and strong organisational skills Comfortable dealing with site staff, contractors, residents and internal teams

Home-Based / Remote UK Commercial Interior Fit-Out Tendering. Pricing. Procurement. Commercial strategy. Then hand over a project that's ready to deliver. We're recruiting a Pre-Construction Commercial Manager for a successful and growing business specialising in high-quality commercial interior fit-out. This isn't a role managing the commercial side of live construction projects. Instead, you'll take ownership of the commercial pre-construction process , working on opportunities from tender receipt through pricing, procurement and commercial assessment before handing a robust, properly bought project across to the delivery team. It's a great opportunity for an experienced pre-construction professional or a commercially strong Estimator, Quantity Surveyor or Commercial Manager who wants to move into a broader pre-construction role. The Role You'll be involved from the point an opportunity lands, taking responsibility for: Managing the pre-construction process from tender through to project handover Reviewing tender documentation, drawings and specifications Pricing and commercially assessing opportunities Procuring subcontractor, supplier and specialist packages Obtaining, analysing and negotiating quotations Building and maintaining strong supply-chain relationships Preparing tender submissions and commercial assessments Producing client valuations where required Identifying commercial risks and opportunities Developing value-engineering options Preparing procurement schedules aligned with project programmes Ensuring projects are commercially robust before moving into delivery Working closely with the delivery team to ensure a smooth handover About You We're looking for someone with a strong commercial grounding in construction and experience across tendering, estimating, procurement or pre-construction . You may currently be a: Pre-Construction Manager Estimator / Senior Estimator Quantity Surveyor Commercial Manager Procurement Manager Your current job title matters less than your ability to understand a tender, build the numbers, procure the right packages, negotiate commercially and get a project ready to deliver . Experience within commercial interior fit-out, refurbishment or a closely related sector would be a significant advantage. You'll also need to be commercially sharp, a confident negotiator, highly organised and capable of managing several tenders and priorities simultaneously. Most importantly, you'll be someone who takes ownership rather than waiting to be managed. The Opportunity You'll join an established, growing business where pre-construction has a direct impact on both winning work and delivering it profitably. There's scope to make the role your own, develop strong relationships across the supply chain and play an important part in the company's continued growth. The role is currently home-based and candidates can be located anywhere in the UK. There may be a requirement for some attendance at a London office in the future, with flexibility around frequency and working arrangements. If you know how to turn a tender into a commercially sound, properly procured project that's ready to hit the ground running, we'd like to hear from you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.