14 jobs found

Senior Head of Operations CONTRACT: Permanent, Full Time (35 hours per week) ORGANISATION: Royal Life Saving Society UK (RLSS UK) DIRECTORATE: Corporate Services LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ) REPORTS TO: Chief Executive Officer DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT SALARY: £48,000 to £52,000 per annum ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have 'Communities free from drowning' and our strategic framework details our goals over this period. ROLE AND RESPONSIBILITIES The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate. Our current Regulatory bodies are: The Office of Qualifications and Examinations Regulation, Ofqual in England. The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland. Qualifications Wales, QW in Wales. Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator. Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation's systems and culture needed to support high-quality delivery across a growing water safety education charity. The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation's purpose 'To prevent drowning, so everyone can enjoy water safely'. KEY RESPONSIBILITIES Organisational Leadership & Operations Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions Develop and improve internal systems, processes, and operational procedures Support organisational planning and delivery Work closely with the CEO and senior managers to support organisational growth and resilience Contribute to organisational decision-making and leadership culture Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary Build effective relations across departments to support organisational excellence Always demonstrate and uphold the Society's values and behavioural standards. People & HR Management Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement Lead on the development and presentation of recommendations for annual pay and benefits review Support recruitment, onboarding, and staff development processes Help foster a positive, inclusive, and high-performing workplace culture Support managers with operational people-management matters Compliance Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies Ensure compliance with RLSS UK regulators Oversee organisational risk management systems Ensure appropriate insurance, contracts, and compliance frameworks are in place Lead on operational health and safety systems and organisational compliance Organisational Systems Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams Oversee operational procurement and contract management systems Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security Improve internal reporting and programme coordination systems Programme & Delivery Support Support operational coordination across RLSS UK programmes and projects Help ensure teams are appropriately resourced and supported Improve organisational project management systems and workflows Support efficient collaboration across delivery teams Contribute to organisational development opportunities and partnerships Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK's compliance programme To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills, and/or Aptitudes Significant experience in operational management, organisational leadership or business management Experience developing and improving organisational systems and processes Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT Demonstrable experience supporting HR and people-management processes Excellent organisational and project management skills Strong interpersonal and communication skills Ability to work strategically while also being comfortable with operational detail Experience managing competing priorities in a fast-paced environment High level of integrity and dependability Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace Proficient in Microsoft Office and organisational software systems Desirable Relevant Experience, Skills, and/or Aptitudes Experience working within the charity sector Knowledge of charity governance and funding environments Experience supporting organisational growth and change management Familiarity with CRM systems and operational databases Understanding of health and safety systems We are looking for someone who: Is highly organised, proactive, and solutions-focused Enjoys enabling others to succeed Can balance strategic thinking with practical delivery Is calm and adaptable in a growing organisation Has a positive, can-do attitude and demonstrates RLSS UK values Has strong emotional intelligence and leadership skills YOUR APPLICATION Please send your CV and a Cover Letter outlining your suitability for the post Closing Date - 11.59pm, Thursday 23 July 2026 Interview Date - Thursday 30 July 2026 at our Worcester Head Office (subject to change) WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan Enhanced Society Sick Pay Eye Care Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials Subject to eligibility criteria Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Technical Support Officer - Housing Property Services (Contract) Immediate opportunity for an organised, customer-focused administrator to join a busy Housing Property Services team. The Role Contract opportunity for an experienced Technical Support Officer / Housing Administrator to join a busy Housing Property Services / Repairs & Maintenance team. This role focuses on delivering technical administrative support, managing work orders, job tickets, and invoicing, and providing excellent customer service to tenants, contractors, and internal teams across housing, compliance, and engineering services. Key Responsibilities Manage work orders / job tickets / repairs scheduling from receipt to completion Handle customer enquiries, complaints, and service requests via phone and face-to-face Provide administrative support within housing property services and repairs & maintenance Maintain housing databases, records, and documentation (data protection compliant) Process purchase orders (POs), invoices, and finance administration Liaise with tenants, contractors, trades, and housing officers Prepare documents, reports, letters, and meeting minutes Support compliance, engineering, and property teams Deliver strong customer-focused service delivery within SLA targets About You Previous experience in an administrative or support role (housing or property services preferred) Strong organisational and multitasking skills Excellent communication and customer service abilities Confident working with IT systems, databases, and finance systems Ability to work collaboratively within a team environment High attention to detail and ability to handle sensitive information confidentially Professional, tactful, and able to manage challenging situations Why Apply? Opportunity to work within a vital public service environment Varied role with exposure across multiple teams Supportive team environment with potential to develop new skills Contract role offering immediate impact and experience Apply Now If you're a proactive administrator with strong customer service skills looking for your next contract opportunity, apply today to be considered.

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liason officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: Provide advice and support to residents prior to the installations process. Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. Manage the resident journey in accordance with client and company engagement procedures. Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works. Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference. Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client s customer care team where appropriate. Arrange and confirm access with residents, scheduling appointments to facilitate the delivery of works. Ensure communication packs and associated materials are prepared and distributed for new contracts. Supporting Social Value initiatives. Requirements of a Tenant Liaison Officer: Proven ability to manage and prioritise workload effectively Excellent customer service skills with a resident-focused approach Strong verbal and written communication skills Awareness of health and safety regulations and safe working practices on construction sites Basic knowledge of GDPR and data protection principles A basic understanding of retrofit. An effective approach to problem solving. Minimum 1 year in a customer facing role within the construction industry Full UK driving licence GCSE s and above Benefits of a Tenant Liaison Officer: 40 hours per week Monday Friday Paid mileage A supportive team environment How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.

Grounds Maintenance Housing Development Contract Manager Field-based (covering developments between Leicester to Reading, ideally based near Northampton) £32,000 £40,000 plus car, depending on skills and experience About Meadfleet We are an award-winning land-owning open space management company with a diverse portfolio of over 350 housing developments across England and Wales. Committed to excellence in open space management, you will be able to demonstrate a passion for habitat enhancement and biodiversity. Our developments include extensive soft landscaping, play areas, roadways, street lighting, drainage, and a variety of habitat types. We deliver sustainable land management that adds long-term value for residents, communities and the environment. The Role We are seeking a proactive Portfolio Manager to take ownership of 25+ residential developments across the Leicester Reading region. This is a field-based role centred on driving high standards through regular site inspections, effective contractor management, and proactive stakeholder communication. The role offers a hybrid balance of site work and structured, home-based administration. Key Responsibilities: Accountable for sub-contractor performance, driving continuous quality improvements through proactive audit management. Identify and implement opportunities for enhancing biodiversity and visual impact across all managed developments. Act as the primary point of contact for open-space quality, fostering positive relationships with customers. Audit site performance using tablet-based technology, generating actionable data for improvements. Strengthen contractor partnerships, monitoring performance metrics to take ownership of site improvements. Ensure consistent quality across the portfolio by auditing compliance with established procedures. The Role Profile: You have a strong track record in operational management and leading contractors in a fast-paced environment. You are a clear communicator and a confident stakeholder manager, skilled at engaging with residents and teams alike. You have a full, clean driving licence. You possess the ability to multitask effectively, using technology to track work and solve problems efficiently. You take pride in delivering exceptional service, with a focus on both quality standards and building positive relationships. Passionate about horticulture and environmental improvements ecology is a plus. Why Join Us: Generous Leave 25 days plus Bank Holidays Top Tier Pension 10% employer contribution (non-contributory) Comprehensive Health and Protection Private medical cover and death in service benefit Plug-In-Hybrid Company Car Fully Equipped Latest Laptop, iPad, and iPhone provided Employment is subject to standard pre-employment screening, including a basic DBS check, licence verification, and satisfactory references. If you ve previously thrived as a Grounds Maintenance Supervisor, Landscape Contracts Manager, Landscape Operations Manager, Soft-Landscaping Supervisor, Parks and Grounds Manager, Estates or Parks Manager, Green Space Manager, Green-Spaces Team Leader, Estates and Grounds Manager, Landscape and Grounds Manager, Environmental Services Manager, Environmental Operations Manager, Arboriculture or Ecology Officer, Grounds and Facilities Manager, Facilities Grounds Manager, Open Space Manager, Open Space and Landscape Manager, Contracts Manager or Assistant Contracts Manager or similar, then we want to hear from you.

We are currently seeking permanant Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities

We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities

We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Skills People Group are a national provider of NVQ, Bootcamps, Programmes for the unemployed and Compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK s largest private training providers. We are currently recruiting for a highly organised, motivate Learner and Employer Engagement Officer to join our existing team. The Learner and Employer Engagement Officer is a key member of the PET Sales and Engagement Team, responsible for the building and maintaining effective referral partner relationships, lead generation and supporting a diverse group of adult learners through the screening and application process alongside supporting our learners to gain access to a variety of employment opportunities as part of the Skills Bootcamp Provision. The post holder will have responsibility and accountability for meeting/exceeding key performance indicators for enrolling new learners and securing interview and job offers. A key element of this role will involve identifying employers offering work placements, and employment opportunities, which match the skills, experience, and aspirations of the learner, whilst also coordinating work placement opportunities for learners. The Learner and Employer Engagement Officer will ensure that they continually identify and build relationships with referral partners, employers and FE providers. The role will also include offering advice and guidance about educational progression routes, employment pathways, career development. You will play a significant part in maximising the learner numbers on each of our scheduled programmes by providing strong, efficient information, advice and guidance and support whilst ensuring our company value of Right Learner, Right Programme, Right time is met. The post holder will also add additional value to the Sales Team helping to develop ways to support learners personal development and transition to employment, apprenticeships, or further education. The successful candidate will undertake the following main Duties and Responsibilities: Be responsible for generating target learner leads Engaging with referral partners, funding partners and stakeholders and using own initiatives to secure learner referrals for the Academies Central contact point for on-boarding of learners for adult learning and pre-employment programmes Take calls from potential learners and provide robust information on our programmes Providing robust and timely pre programme information, advice and guidance including managing learners expectations of the course Responding to learners either accepting, rejecting, or deferring their applications; signposting where relevant Co-ordination and completion of the initial screening and learner application process; including interviews to determine course suitability Lead on on-boarding communications with learners enrolled onto our programmes Provide continuous support throughout the learner journey Ensure that the CRM System is updated, maintained, and managed appropriately with learners Attend Jobcentre Plus offices, community hubs, probation services and other appropriate referral agencies on a regular basis to conduct 1-2-1 and group information or enrolment sessions Carry out safeguarding risk assessments and reporting to DSO Develop an employer engagement plan in line with agreed performance measures. The plan will include rationale for employer targets along with short- and long-term goals, these will include: Building strong employer relationships Searching recruitment vacancies Securing employment for learners Setting up and securing work placements or progression into further education Have responsibility and accountability for Milestone 2 (Interview) and Milestone 3 (Employment offer) for learners enrolled onto the Level 2 Bootcamp programmes across the academies Submit weekly reports to the Head of Sales around engagement and outcomes for learners Plan and execute forward looking engagement/recruitment plans, to meet the employment needs of future bootcamp learners Network with potential employers advocating Skills Academies services and learners. To set up, book and attend appointments and meetings with referral partners to promote the opportunities developed through the relationships with employers. Develop and deliver appropriate involvement mechanisms such as supporting existing partnerships and academy events. Prepare written reports, presentations, and updates as and when required. Develops employer engagement/recruitment strategies and approaches for various products and services, such as special promotions, employer focus groups, sponsored events, etc. Work in partnership with recruitment agencies and stakeholders to develop and deliver activities which deliver required outcomes. The ideal candidate must possess the following Skills, Experience and Qualities : Previous experience / knowledge of funding streams highly desirable Experience of working with a range of employers, organisations, and businesses Experience of successfully working in a recruitment, target driven role Experience of working in the adult education and pre-employment sector an advantage. Account Management. Managing strict KPI s and performance management Experience of working against set targets. Experience within the development of processes and procedures. Strong communication and interpersonal skills Strong attention to detail Able to follow processes Enthusiasm in the workplace Work well under pressure Knowledge and understanding: Understanding of the DfE bootcamp delivery model and required outcomes Understanding of performance management and monitoring processes. Understanding of confidentiality and data protection issues. Understanding of the local labour market. Working knowledge of employment and benefit issues Knowledge of funding rules and advantage. Knowledge of local employability and support provision. Knowledge of confidentiality and data protection issues. Knowledge of equality, diversity, and inclusion. The ideal candidate may possess the following desirable Skills, Experience and Qualities: Construction sector experience Recruitment sector background Welfare to work or learner engagement experience The ideal candidate must possess the following qualifications: Educated to a minimum of GCSE grade C in English and Maths or equivalent IAG to a Level 2; or willingness to work towards in return, In return, Skills People Group will give you : A competitive salary 25 days holiday + Bank Holidays plus two days additional annual leave following two years service Birthday day off following two years service Holiday buy and sell scheme Employer contributory pension scheme Health Cash Back Scheme Annual Volunteering Day Referral programme A challenging and rewarding role in a successful and growing business

We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services. The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement. The Role - Supporting regulatory inspection readiness and audit activity across Housing Services. - Maintaining housing policies, procedures and policy registers. - Undertaking service reviews, audits and gap analysis against regulatory requirements. - Supporting the development and implementation of quality assurance frameworks. - Monitoring compliance with the Regulator of Social Housing Consumer Standards. - Maintaining evidence logs and action plans relating to regulatory compliance. - Reviewing legislation, regulatory updates and sector best practice. - Producing reports, briefings and updates for managers and senior stakeholders. - Auditing complaints and identifying opportunities for service improvement. - Supporting governance arrangements and monitoring delivery of agreed actions. - Championing data quality and supporting compliance with the Competence and Conduct Standard. Key Requirements - Experience working within social housing, housing management, governance, compliance or service improvement. - Knowledge of the social housing regulatory framework and Consumer Standards. - Understanding of the Regulator of Social Housing, Housing Ombudsman and wider housing sector requirements. - Experience undertaking audits, reviews or compliance assessments. - Experience producing reports, briefings and policy documentation. - Experience supporting service improvement or regulatory readiness programmes. - Strong knowledge of housing legislation, policy and regulatory requirements. - CIH qualification or working towards CIH Level 2 or 3 would be advantageous. What You Need to Do Now If you are interested in this Quality Assurance and Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Quality Assurance and Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Quality Assurance Officers, Housing Compliance Officers, Governance Officers and Service Improvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Resident Liaison Officer (SHDF) Ealing / NW London £22.57 per hour Social Housing Green Energy & Decarbonisation Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing . Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions.

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: Type: Temporary (3 months) Pay: 22.02 per hour (PAYE) / 29.30 per hour (Umbrella) Location: Gainsborough Tower, Northolt, Ealing Working Arrangements: Site-based Hours: Part time, 17.5 hours per week DBS required We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: Take responsibility for the day-to-day management of designated sheltered housing schemes. Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters. Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon. Coordinate referrals to support services where required, including social care and health partners. Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained. Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary. Support the letting process for new tenants, from viewings and sign-ups through to settling-in support. Promote community engagement and help residents participate in scheme activities and local initiatives. Maintain accurate records in line with data protection and safeguarding procedures. Required Skills and Experience: Experience working within housing management or a related field. Strong customer service skills and the ability to work sensitively with older or vulnerable residents. Knowledge of housing legislation, tenancy management, and safeguarding principles. Ability to assess resident needs and make appropriate referrals to support services. Confident IT user, with experience using Microsoft Office and housing management systems. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Ability to manage workload independently and respond effectively to emergencies or complex situations. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.