An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: The company provides mechanical, electrical, fabric and management services to buildings across the public, residential, commercial and private sectors. Based in Kings Langley and work across London and the South East. The work splits two ways. Planned maintenance is the scheduled side: servicing plant on a cycle so that it does not fail. Reactive is everything else, and it is where the helpdesk lives. Something breaks in a building somebody is standing in, and it needs an engineer today. Some clients they look after directly, others come through managing agents acting for the building owner. Either way the buildings are occupied and in use, so a call at nine is expected to have an answer by ten. What you would be doing: Answering the helpdesk phone and the shared mailbox, and being the first voice a client hears Raising jobs and keeping them up to date in Simpro, our job management system Booking emergency and reactive call-outs, and scheduling planned maintenance visits Allocating engineers to the day's work and moving things around when a job over-runs Chasing job cards and reports back from engineers, and sending them out to clients Turning what an engineer found on site into a clear quotation for the client Raising purchase orders, ordering parts and materials, and chasing suppliers for delivery dates Booking site access and permits with managing agents and building managers Keeping site records, certificates and compliance paperwork straight What a typical day looks like: All day - The phone and the inbox. Both run from the moment you sit down, and answering them well is most of the job From 8:00 - Reading the reports that came back from yesterday's visits and chasing the ones that did not. Catching up on the overnight inbox and working out what changed while the office was shut. Morning - Reactive calls come in. A boiler is down, a unit is leaking, a shop has no heating. You work out how urgent each one is, book an engineer to it, and tell the client when somebody will be there. Midday - More reports land as engineers finish on site. You chase parts, raise purchase orders, and turn what an engineer found into a quotation that goes out to the client the same day. Afternoon - Certificates and reports go out and managing agents get their updates. Tomorrow gets built: every engineer is given their jobs and their first appointment before they finish, so nobody starts the day waiting to be told. 5:00pm - You go home. Out of hours is covered by a 24 hour monitoring bureau, so the phone is not yours in the evening Candidate Requirements: Experience in building services, facilities management or a trade office is useful, and we will take somebody without it who is organised, unflappable on the phone and quick to learn. Comfortable talking to clients, engineers and managing agents, sometimes when they are frustrated Organised enough to hold a lot of open jobs at once and let none of them go quiet Clear, confident written English. A great deal of this job is email Accurate with detail. Job numbers, purchase order numbers and site addresses have to be right Confident with Microsoft Outlook and Excel. We will teach you Simpro Within a sensible commute of Kings Langley, since the role is fully office based Key Skills: Communication - On the phone and in writing, all day Organisation - Many open jobs, none of them forgotten Attention to detail - Job numbers, PO numbers, addresses Prioritising - Knowing what is urgent and what can wait Customer service - Usually when something has gone wrong Problem solving - Finding the engineer, the part, the access Staying calm - Busy mornings and awkward calls Confidence - Speaking up to clients, engineers and suppliers Reliability - In on time, and nothing slips through Teamwork - Engineers, the office and suppliers Industry awareness - Some feel for construction and building services IT confidence - Outlook, Excel, and Simpro once we teach you Benefits: 25 days holiday entitlement + bank holidays. Company pension scheme. Provided lunch on the last Friday of each month. Working Hours: Monday to Friday, 8.00am to 5.00pm. No evenings, no weekends, no on-call rota. The role is solely office based, in return the company is offering a Competitive Salary, Depending on Experience. If you feel that you have the relative skill/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
17/08/2026
Full time
An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: The company provides mechanical, electrical, fabric and management services to buildings across the public, residential, commercial and private sectors. Based in Kings Langley and work across London and the South East. The work splits two ways. Planned maintenance is the scheduled side: servicing plant on a cycle so that it does not fail. Reactive is everything else, and it is where the helpdesk lives. Something breaks in a building somebody is standing in, and it needs an engineer today. Some clients they look after directly, others come through managing agents acting for the building owner. Either way the buildings are occupied and in use, so a call at nine is expected to have an answer by ten. What you would be doing: Answering the helpdesk phone and the shared mailbox, and being the first voice a client hears Raising jobs and keeping them up to date in Simpro, our job management system Booking emergency and reactive call-outs, and scheduling planned maintenance visits Allocating engineers to the day's work and moving things around when a job over-runs Chasing job cards and reports back from engineers, and sending them out to clients Turning what an engineer found on site into a clear quotation for the client Raising purchase orders, ordering parts and materials, and chasing suppliers for delivery dates Booking site access and permits with managing agents and building managers Keeping site records, certificates and compliance paperwork straight What a typical day looks like: All day - The phone and the inbox. Both run from the moment you sit down, and answering them well is most of the job From 8:00 - Reading the reports that came back from yesterday's visits and chasing the ones that did not. Catching up on the overnight inbox and working out what changed while the office was shut. Morning - Reactive calls come in. A boiler is down, a unit is leaking, a shop has no heating. You work out how urgent each one is, book an engineer to it, and tell the client when somebody will be there. Midday - More reports land as engineers finish on site. You chase parts, raise purchase orders, and turn what an engineer found into a quotation that goes out to the client the same day. Afternoon - Certificates and reports go out and managing agents get their updates. Tomorrow gets built: every engineer is given their jobs and their first appointment before they finish, so nobody starts the day waiting to be told. 5:00pm - You go home. Out of hours is covered by a 24 hour monitoring bureau, so the phone is not yours in the evening Candidate Requirements: Experience in building services, facilities management or a trade office is useful, and we will take somebody without it who is organised, unflappable on the phone and quick to learn. Comfortable talking to clients, engineers and managing agents, sometimes when they are frustrated Organised enough to hold a lot of open jobs at once and let none of them go quiet Clear, confident written English. A great deal of this job is email Accurate with detail. Job numbers, purchase order numbers and site addresses have to be right Confident with Microsoft Outlook and Excel. We will teach you Simpro Within a sensible commute of Kings Langley, since the role is fully office based Key Skills: Communication - On the phone and in writing, all day Organisation - Many open jobs, none of them forgotten Attention to detail - Job numbers, PO numbers, addresses Prioritising - Knowing what is urgent and what can wait Customer service - Usually when something has gone wrong Problem solving - Finding the engineer, the part, the access Staying calm - Busy mornings and awkward calls Confidence - Speaking up to clients, engineers and suppliers Reliability - In on time, and nothing slips through Teamwork - Engineers, the office and suppliers Industry awareness - Some feel for construction and building services IT confidence - Outlook, Excel, and Simpro once we teach you Benefits: 25 days holiday entitlement + bank holidays. Company pension scheme. Provided lunch on the last Friday of each month. Working Hours: Monday to Friday, 8.00am to 5.00pm. No evenings, no weekends, no on-call rota. The role is solely office based, in return the company is offering a Competitive Salary, Depending on Experience. If you feel that you have the relative skill/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
About you You are someone who enjoys solving problems and keeping things moving. You stay calm when people need your help and you are happy juggling different tasks throughout the day. You are organised, proactive and confident making decisions. You do not need refrigeration experience because full training will be provided. What matters is your attitude. If you enjoy finding solutions, can communicate clearly and have worked in an office environment before, this could be a great fit. If you have worked within construction, facilities management or an engineering business, that would be an advantage, although it is certainly not essential. Your experience You will already have experience working in an office based role where you have dealt with customers, clients or engineers. You might have worked as a Helpdesk Coordinator, Service Coordinator, Administrator, Scheduler, Customer Service Advisor, Service Desk Advisor or in another busy office environment where prioritising work and communicating with different people has been part of your day. You are comfortable using computer systems, managing multiple tasks at once and making sensible decisions when priorities change. What you will be doing with your experience You will be the first point of contact for maintenance calls relating to refrigeration issues across a nationwide retail estate. Your job is to understand the problem, ask the right questions and decide whether the issue can be resolved remotely before arranging for an engineer to attend. Your ability to think logically and communicate clearly will help reduce unnecessary call outs while making sure genuine faults are dealt with quickly. You will work on a six week rota covering five days out of seven. Three weeks are Monday to Friday. The remaining three weeks include one weekend working week, one Saturday and one Sunday. Shifts fall between 7am and 8pm, with an early shift of 7am until 3.30pm and a late shift of 11.30am until 8pm. Late shifts and weekend shifts are worked from home, giving you a good level of flexibility. The salary is £29,359, with an annual salary review every January where increases typically range between 2% and 5%. During the busy summer period there is also regular overtime available, paid at time and a half. The interview process is just one stage and the role is available for an immediate start. About the business This is an established building engineering and facilities management business that delivers maintenance services across the UK for major national retailers. You will join a supportive team where personality and attitude are valued just as highly as experience. Full training is provided, so you will be given the knowledge and support needed to succeed. The business has built a strong reputation for developing people internally and providing long term career opportunities within a stable and growing environment. Next steps A CV isn't needed to start a conversation, so no matter what stage you're at in your job search, get in touch to discuss.
17/08/2026
Full time
About you You are someone who enjoys solving problems and keeping things moving. You stay calm when people need your help and you are happy juggling different tasks throughout the day. You are organised, proactive and confident making decisions. You do not need refrigeration experience because full training will be provided. What matters is your attitude. If you enjoy finding solutions, can communicate clearly and have worked in an office environment before, this could be a great fit. If you have worked within construction, facilities management or an engineering business, that would be an advantage, although it is certainly not essential. Your experience You will already have experience working in an office based role where you have dealt with customers, clients or engineers. You might have worked as a Helpdesk Coordinator, Service Coordinator, Administrator, Scheduler, Customer Service Advisor, Service Desk Advisor or in another busy office environment where prioritising work and communicating with different people has been part of your day. You are comfortable using computer systems, managing multiple tasks at once and making sensible decisions when priorities change. What you will be doing with your experience You will be the first point of contact for maintenance calls relating to refrigeration issues across a nationwide retail estate. Your job is to understand the problem, ask the right questions and decide whether the issue can be resolved remotely before arranging for an engineer to attend. Your ability to think logically and communicate clearly will help reduce unnecessary call outs while making sure genuine faults are dealt with quickly. You will work on a six week rota covering five days out of seven. Three weeks are Monday to Friday. The remaining three weeks include one weekend working week, one Saturday and one Sunday. Shifts fall between 7am and 8pm, with an early shift of 7am until 3.30pm and a late shift of 11.30am until 8pm. Late shifts and weekend shifts are worked from home, giving you a good level of flexibility. The salary is £29,359, with an annual salary review every January where increases typically range between 2% and 5%. During the busy summer period there is also regular overtime available, paid at time and a half. The interview process is just one stage and the role is available for an immediate start. About the business This is an established building engineering and facilities management business that delivers maintenance services across the UK for major national retailers. You will join a supportive team where personality and attitude are valued just as highly as experience. Full training is provided, so you will be given the knowledge and support needed to succeed. The business has built a strong reputation for developing people internally and providing long term career opportunities within a stable and growing environment. Next steps A CV isn't needed to start a conversation, so no matter what stage you're at in your job search, get in touch to discuss.
FACILITIES MANAGEMENT SCHEDULER / COORDINATOR Location: Leeds City Centre Salary: 30,000 per annum Bonus: Annual company bonus Working Pattern: Office-based Sector: Facilities Management THE ROLE We are looking for an organised and proactive Facilities Management Scheduler to join a busy team based in Leeds City Centre. This is a fast-paced role working across one large facilities management contract, where you will be responsible for coordinating and scheduling a wide range of planned and reactive works. You will act as a key point of contact between the client, contractors and internal teams, ensuring works are scheduled efficiently, communicated clearly and completed within the required timescales. The role would suit someone who has previous experience within Facilities Management, scheduling, planning or contract coordination and who is comfortable working in a busy environment where priorities can change quickly. KEY RESPONSIBILITIES Scheduling and coordinating planned and reactive facilities works. Managing contractor attendance and ensuring jobs are allocated efficiently. Coordinating works across multiple service areas including roller shutters, fire safety, water systems, electrical works, remedial works and general building services. Acting as the main point of contact for the client regarding ongoing works and scheduling. Liaising with engineers, contractors and internal teams to ensure appointments are arranged and works are completed. Monitoring outstanding jobs and following up contractors where required. Managing changing priorities and urgent or reactive requests. Ensuring works are scheduled within agreed SLAs and timescales. Keeping systems and records fully up to date. Providing regular updates to the client on progress, outstanding works and upcoming activity. Identifying scheduling issues or potential delays and taking action to resolve them. Supporting the wider facilities management team with planning and coordination. Building strong working relationships with clients, contractors and engineers. ABOUT YOU We are looking for someone who has previous experience within Facilities Management, FM coordination, scheduling or planning. You will be highly organised and able to manage multiple jobs simultaneously, with excellent communication skills and the ability to work effectively under pressure. You will be confident communicating with clients, contractors and engineers and comfortable chasing outstanding works and managing changing priorities. Strong administration and IT skills are essential, along with excellent attention to detail and a proactive approach. The ideal candidate will have experience coordinating hard FM, maintenance, compliance or building services, although candidates with strong scheduling or coordination experience within a similar environment will also be considered. WHAT'S ON OFFER 30,000 salary. Annual company bonus. Leeds City Centre office. Opportunity to work on one large, high-profile FM contract. Varied role covering multiple facilities disciplines. Fast-paced and commercially focused environment. Opportunity to develop your career within Facilities Management. THE IDEAL BACKGROUND This role could suit someone currently working as a Facilities Coordinator, Facilities Scheduler, FM Coordinator, Facilities Planner, Maintenance Scheduler, Helpdesk Coordinator, Contract Coordinator or FM Administrator.
11/08/2026
Full time
FACILITIES MANAGEMENT SCHEDULER / COORDINATOR Location: Leeds City Centre Salary: 30,000 per annum Bonus: Annual company bonus Working Pattern: Office-based Sector: Facilities Management THE ROLE We are looking for an organised and proactive Facilities Management Scheduler to join a busy team based in Leeds City Centre. This is a fast-paced role working across one large facilities management contract, where you will be responsible for coordinating and scheduling a wide range of planned and reactive works. You will act as a key point of contact between the client, contractors and internal teams, ensuring works are scheduled efficiently, communicated clearly and completed within the required timescales. The role would suit someone who has previous experience within Facilities Management, scheduling, planning or contract coordination and who is comfortable working in a busy environment where priorities can change quickly. KEY RESPONSIBILITIES Scheduling and coordinating planned and reactive facilities works. Managing contractor attendance and ensuring jobs are allocated efficiently. Coordinating works across multiple service areas including roller shutters, fire safety, water systems, electrical works, remedial works and general building services. Acting as the main point of contact for the client regarding ongoing works and scheduling. Liaising with engineers, contractors and internal teams to ensure appointments are arranged and works are completed. Monitoring outstanding jobs and following up contractors where required. Managing changing priorities and urgent or reactive requests. Ensuring works are scheduled within agreed SLAs and timescales. Keeping systems and records fully up to date. Providing regular updates to the client on progress, outstanding works and upcoming activity. Identifying scheduling issues or potential delays and taking action to resolve them. Supporting the wider facilities management team with planning and coordination. Building strong working relationships with clients, contractors and engineers. ABOUT YOU We are looking for someone who has previous experience within Facilities Management, FM coordination, scheduling or planning. You will be highly organised and able to manage multiple jobs simultaneously, with excellent communication skills and the ability to work effectively under pressure. You will be confident communicating with clients, contractors and engineers and comfortable chasing outstanding works and managing changing priorities. Strong administration and IT skills are essential, along with excellent attention to detail and a proactive approach. The ideal candidate will have experience coordinating hard FM, maintenance, compliance or building services, although candidates with strong scheduling or coordination experience within a similar environment will also be considered. WHAT'S ON OFFER 30,000 salary. Annual company bonus. Leeds City Centre office. Opportunity to work on one large, high-profile FM contract. Varied role covering multiple facilities disciplines. Fast-paced and commercially focused environment. Opportunity to develop your career within Facilities Management. THE IDEAL BACKGROUND This role could suit someone currently working as a Facilities Coordinator, Facilities Scheduler, FM Coordinator, Facilities Planner, Maintenance Scheduler, Helpdesk Coordinator, Contract Coordinator or FM Administrator.
Property Coordinator Central London Full Time Monday-Friday Competitive Salary + Benefits An exciting opportunity has arisen for a Property Coordinator to join the management team of a prestigious commercial property in Central London. This role is ideal for a highly organised and customer-focused individual looking to build a career within property management. Working closely with occupiers, contractors and the wider property management team, you will support the smooth day-to-day operation of a flagship commercial asset while helping to deliver an exceptional customer experience. Key Responsibilities Support the daily operational management of the property. Act as a key point of contact for occupiers and service partners. Coordinate contractor activities and service delivery. Maintain accurate records, reports and compliance documentation. Assist with health & safety administration and building procedures. Organise meetings, take minutes and follow up on actions. Manage occupier communications and engagement initiatives. Support the Property Management team with administrative and operational tasks. Ensure high standards of customer service are delivered at all times. Assist with reporting, risk management and audit requirements. About You Minimum 2 years' experience in an administrative or customer-facing role. Strong Microsoft Office skills, particularly Word, Excel and Outlook. Excellent communication and organisational skills. Ability to prioritise workload and manage multiple tasks. High attention to detail and professional presentation. Strong customer service and stakeholder management skills. Able to work both independently and as part of a team. Desirable Experience Property management, facilities management or front-of-house experience. Understanding of health & safety requirements. Experience with helpdesk or CAFM systems. IOSH Managing Safely qualification. This is an excellent opportunity to join a well-established property management team and gain exposure to a high-profile commercial environment with genuine opportunities for development and progression.
04/08/2026
Full time
Property Coordinator Central London Full Time Monday-Friday Competitive Salary + Benefits An exciting opportunity has arisen for a Property Coordinator to join the management team of a prestigious commercial property in Central London. This role is ideal for a highly organised and customer-focused individual looking to build a career within property management. Working closely with occupiers, contractors and the wider property management team, you will support the smooth day-to-day operation of a flagship commercial asset while helping to deliver an exceptional customer experience. Key Responsibilities Support the daily operational management of the property. Act as a key point of contact for occupiers and service partners. Coordinate contractor activities and service delivery. Maintain accurate records, reports and compliance documentation. Assist with health & safety administration and building procedures. Organise meetings, take minutes and follow up on actions. Manage occupier communications and engagement initiatives. Support the Property Management team with administrative and operational tasks. Ensure high standards of customer service are delivered at all times. Assist with reporting, risk management and audit requirements. About You Minimum 2 years' experience in an administrative or customer-facing role. Strong Microsoft Office skills, particularly Word, Excel and Outlook. Excellent communication and organisational skills. Ability to prioritise workload and manage multiple tasks. High attention to detail and professional presentation. Strong customer service and stakeholder management skills. Able to work both independently and as part of a team. Desirable Experience Property management, facilities management or front-of-house experience. Understanding of health & safety requirements. Experience with helpdesk or CAFM systems. IOSH Managing Safely qualification. This is an excellent opportunity to join a well-established property management team and gain exposure to a high-profile commercial environment with genuine opportunities for development and progression.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
30/07/2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Scheduling Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Scheduling Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Scheduling Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment
29/07/2026
Full time
Scheduling Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Scheduling Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Scheduling Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
29/07/2026
Full time
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
28/07/2026
Full time
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Your new company An established engineering and service-led organisation is seeking a highly organised Service Administrator to join its team in Farnborough. Working within a busy operational environment, you'll play a vital role in supporting engineers, Service Managers and customers, ensuring service activity is accurately recorded, communicated and delivered to a high standard. The business prides itself on providing excellent customer service, operating efficiently and maintaining strong client relationships. Operating from modern offices within Aerospace Park, this is an excellent opportunity to join a friendly and collaborative team where your contribution will be genuinely valued. Your new role As Service Administrator, you will be responsible for coordinating a wide range of service administration activities to support the day-to-day running of the service department. This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities will include: Managing shared service inboxes and responding to customer enquiries. Logging service calls and ensuring overnight call-outs have been accurately recorded and communicated to Service Managers. Updating and maintaining reactive and planned service jobs. Producing and distributing engineer service records and service documentation. Managing customer portals and maintaining accurate job status updates. Monitoring engineer activity and time bookings to ensure records remain accurate. Issuing weekly engineer call-out rotas. Coordinating customer satisfaction surveys and supporting KPI reporting. Sending service sheets and regular updates to customers. Liaising with engineers, Service Managers and customers to ensure service information is up to date and accurate. Supporting the wider team with additional administrative duties as required. This role would suit someone who enjoys being at the centre of a busy operation, coordinating multiple tasks whilst delivering a professional customer experience. What you'll need to succeed To be successful in this role, you will have: Previous administration experience, ideally within a service, engineering, maintenance, facilities or operational environment. Excellent organisational skills and the ability to prioritise a busy workload. Strong customer service and communication skills, both over the phone and via email. Confidence handling customer enquiries and resolving issues professionally. Good working knowledge of Microsoft Office applications. Experience updating systems, customer portals or service records accurately. A proactive and adaptable approach with excellent attention to detail. The ability to work effectively as part of a team whilst managing your own responsibilities. Candidates with Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Helpdesk Administrator, Engineering Administrator or Facilities Administrator experience are encouraged to apply. What you'll get in return Salary of approximately 27,000 with flexibility for the right candidate. Modern office environment in Farnborough. Friendly and supportive team culture. Varied and engaging workload with no two days the same. Opportunity to join a well-established and growing business. On-site parking available. Full-time position working Monday to Friday. What you need to do now If you're an organised and customer-focused administrator looking for a busy and rewarding role where you can make a genuine impact, I'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
24/07/2026
Full time
Your new company An established engineering and service-led organisation is seeking a highly organised Service Administrator to join its team in Farnborough. Working within a busy operational environment, you'll play a vital role in supporting engineers, Service Managers and customers, ensuring service activity is accurately recorded, communicated and delivered to a high standard. The business prides itself on providing excellent customer service, operating efficiently and maintaining strong client relationships. Operating from modern offices within Aerospace Park, this is an excellent opportunity to join a friendly and collaborative team where your contribution will be genuinely valued. Your new role As Service Administrator, you will be responsible for coordinating a wide range of service administration activities to support the day-to-day running of the service department. This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities will include: Managing shared service inboxes and responding to customer enquiries. Logging service calls and ensuring overnight call-outs have been accurately recorded and communicated to Service Managers. Updating and maintaining reactive and planned service jobs. Producing and distributing engineer service records and service documentation. Managing customer portals and maintaining accurate job status updates. Monitoring engineer activity and time bookings to ensure records remain accurate. Issuing weekly engineer call-out rotas. Coordinating customer satisfaction surveys and supporting KPI reporting. Sending service sheets and regular updates to customers. Liaising with engineers, Service Managers and customers to ensure service information is up to date and accurate. Supporting the wider team with additional administrative duties as required. This role would suit someone who enjoys being at the centre of a busy operation, coordinating multiple tasks whilst delivering a professional customer experience. What you'll need to succeed To be successful in this role, you will have: Previous administration experience, ideally within a service, engineering, maintenance, facilities or operational environment. Excellent organisational skills and the ability to prioritise a busy workload. Strong customer service and communication skills, both over the phone and via email. Confidence handling customer enquiries and resolving issues professionally. Good working knowledge of Microsoft Office applications. Experience updating systems, customer portals or service records accurately. A proactive and adaptable approach with excellent attention to detail. The ability to work effectively as part of a team whilst managing your own responsibilities. Candidates with Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Helpdesk Administrator, Engineering Administrator or Facilities Administrator experience are encouraged to apply. What you'll get in return Salary of approximately 27,000 with flexibility for the right candidate. Modern office environment in Farnborough. Friendly and supportive team culture. Varied and engaging workload with no two days the same. Opportunity to join a well-established and growing business. On-site parking available. Full-time position working Monday to Friday. What you need to do now If you're an organised and customer-focused administrator looking for a busy and rewarding role where you can make a genuine impact, I'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
