8 jobs found

Job Title: Regional Workplace Services Coordinator Job Objectives and Responsibilities Provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week). This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised Deloitte areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised Deloitte areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Deloitte Paper Lite initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with Deloitte ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Facilities Helpdesk Coordinator - FM & Small Works Bristol £30,000 - £35,000 pa 40hrs per week Mon to Fri Great benefits package We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates. The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs Key Responsibilities Log and manage maintenance requests via phone, email, and client portals. Schedule engineers and subcontractors for reactive and planned works. Monitor job progress and ensure attendance targets are achieved. Update client portals and provide progress updates. Review job sheets, reports, and compliance documentation. Raise follow-on quotations and assist with invoicing processes. Support management with reporting and general administration. Requirements Previous experience within Help Desk, Service Desk, FM Coordination, or Administration. Strong organisational and communication skills. Ability to manage multiple tasks in a fast-paced environment. Good IT skills and experience using job management systems. Experience within Facilities Management or Construction is desirable. Simpro experience beneficial. For further information on the role and the company you would be working for, please APPLY NOW or get in touch with Rhymel Henderson. INDLOW

Works Coordinator / Maintenance Scheduler Coventry / Midlands From 28,000 to 32,500 per annum, depending on experience Permanent, Full-time Monday to Friday, office-based About the Role: A growing Facilities Management business is looking to recruit an organised and proactive Works Co-ordinator / Maintenance Scheduler to help coordinate planned maintenance, reactive works and small project jobs across a range of client sites. This is a fast-paced office-based coordination role where you will be the key link between clients, engineers, subcontractors and internal teams. You will help ensure jobs are booked in efficiently, engineers have the right information before attending site, and all relevant paperwork is requested, checked and recorded correctly including RAMS and necessary H&S documentation. The role would suit someone with experience in Facilities Management, building maintenance, service coordination, contractor coordination, helpdesk administration, repairs planning, field service scheduling or a similar service-led environment. The Role: As FM Works Coordinator / Maintenance Scheduler, you will be responsible for keeping jobs, diaries, clients and documentation organised. You will be involved in scheduling works, coordinating engineers and subcontractors, updating job records, chasing progress, confirming access arrangements and supporting the compliance/documentation process before works are carried out. This role requires someone who is confident speaking with clients and engineers, able to manage several jobs at once, and comfortable working in a busy service coordination environment. Key Responsibilities: Scheduling planned, reactive and remedial works for mobile engineers and subcontractors. Managing engineer diaries to improve efficiency, reduce wasted travel and support response times. Booking appointments with clients and confirming access arrangements. Raising and updating work orders on internal systems. Requesting, checking and maintaining site paperwork such as RAMS, permits, access documents and compliance records. Collating job information, site details, engineer notes, client instructions and service updates. Liaising with clients, engineers, subcontractors and internal teams to keep jobs moving. Monitoring job progress and following up on incomplete works, outstanding reports or remedial actions. Ensuring engineers and subcontractors have the correct information before attending site. Supporting the coordination of small works and maintenance projects from instruction through to completion. Maintaining accurate records for compliance, engineer certification, contractor documentation and service reports. About You: The successful candidate is likely to have experience in one or more of the following areas: Scheduling engineers, tradespeople, contractors or field-based service teams. Coordinating planned or reactive maintenance works. Working within Facilities Management, building services, maintenance, repairs, field service, construction support or another service-led environment. Managing job updates, client enquiries, engineer notes and service records. Using job management, CAFM, scheduling, CRM or service desk systems. Liaising confidently with clients, engineers, subcontractors and internal teams. Working accurately with documents, records, spreadsheets and internal systems. Managing a busy workload where priorities can change quickly. Experience with RAMS, permits, access documents, health and safety paperwork, compliance records or contractor documentation would be advantageous, although training can be provided for the right person. Suitable Backgrounds: This role may suit candidates with experience as a: Maintenance Scheduler Works Coordinator FM Coordinator Facilities Helpdesk Coordinator Service Coordinator Repairs Coordinator Contractor Coordinator Small Works Coordinator CAFM Administrator Facilities Administrator Service Desk Administrator Planned Maintenance Administrator Compliance Administrator Candidates from Facilities Management providers, building services contractors, maintenance contractors, fire and security, HVAC, lifts, utilities, construction service departments, field service or other service-led environments may be well suited. Benefits Salary from 28,000 to 32,500 per annum, depending on experience. Permanent, full-time position. Monday to Friday working pattern. Office-based role in Coventry. Ongoing training and development. Supportive working environment. Pension scheme and company benefits. Opportunity to develop within a growing Facilities Management business. Apply: If you are an organised maintenance, facilities, service coordination or scheduling professional looking for a permanent role in Coventry, please apply today with your up-to-date CV. Suitable candidates will be contacted with further information regarding the company, role and next steps.

Helpdesk Coordinator - White City, London £31,000 Monday-Friday, 8:30am-5:30pm (40 hours) Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City. This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs. Key Responsibilities: Manage helpdesk inbox and calls, logging requests accurately on CAFM Schedule engineers, contractors, and service teams Track job progress, update records, and produce reports Raise purchase orders, manage invoices, and support quotations Support compliance reporting (PPMs) and contractor administration About You: Previous experience in a helpdesk or FM coordination role Strong organisational and communication skills Confident IT user (CAFM systems, MS Office) Proactive, reliable, and customer-focused What's on Offer: 33 days holiday, EAP, and reward schemes Training and development opportunities Subsidised gym membership and additional benefits If you're an organised coordinator looking to join a well-established FM provider on a flagship site, apply today.

Title: FM Helpdesk Coordinator Location: Bolton Salary: £27,000 - £30,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Coordinator - Facilities Management: As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Coordinator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

Head of Service Operations Dartford, Kent - With travel to smaller offices across England £65,000 - £75,000 + Bonus + Healthcare + Pension Permanent Full Time The Opportunity 300 North are recruiting for a Head of Service Operations on behalf of a rapidly growing technical services organisation operating across Hard FM, M&E and specialist engineering services. The business is pursuing an ambitious growth strategy. As Head of Service Operations, you will take ownership of a multi-site service operation, leading the people, processes, systems and performance that underpin service delivery across the wider group. The Role Reporting into the Chief Support Officer and forming part of the wider Senior Leadership Team, you will lead a team of Account Team Leads and Service Coordinators across multiple locations. You will be responsible for: Leading and developing a high-performing Service Operations function. Standardising processes and operating procedures across multiple businesses. Driving service excellence through KPI management and performance reporting. Partnering with technology and AI teams to introduce automation and operational efficiencies. Supporting the integration of newly acquired businesses into the group operating model. Improving customer and engineer experience across all service interactions. Building scalable processes capable of supporting significant future growth. Driving continuous improvement, accountability and operational consistency. About You We are keen to speak with individuals who can demonstrate: Experience leading a service desk, helpdesk, field service coordination or service operations function. Proven success delivering operational transformation and process improvement. Strong leadership experience across multi-site teams. Experience with CAFM, FSM or service management platforms such as SimPro, Job logic, BigChange or similar. A data-driven approach to performance management and operational excellence. Excellent stakeholder management and communication skills. The ability to lead change and drive adoption of new systems, processes and technologies. Desirable Background Facilities Management Building Services M&E Contracting Technical Services Compliance-led service environments Package & Benefits Total packageof £65,000 - £75,000 Performance bonus of 10%-20% of basic salary 25 days + 8 days bank hoilidays Private healthcare cover NatWest Cushon pension scheme Senior Leadership Team membership with genuine influence across the wider business Opportunity to play a key role in a high-growth organisation undergoing significant transformation Apply If you are an experienced Service Operations leader looking for an opportunity to build, transform and scale a national service function within a growing technical services organisation, we'd love to hear from you. Joe Firth 300 North Recruitment (url removed) 300 North Recruitment is acting as an employment agency in relation to this vacancy.

Catch 22 are working with a growing Facilities Management service provider delivering hard and soft FM solutions across a diverse client base. Due to continued growth, they are seeking an FM Commercial Coordinator with proven experience working on the service provider side, supporting the commercial delivery of maintenance and remedial works. This role is suited to candidates who have worked within an FM service provider or contractor environment. You must have hands-on experience managing the commercial lifecycle of FM jobs, including quoting, costing, and delivery. The Role You will act as the commercial link between clients, engineers, and subcontractors, taking ownership of jobs from initial enquiry through to completion and invoicing. This role combines operations coordination with commercial accountability, ensuring works are delivered on time, within SLA, and at the right margin. Key Responsibilities Commercial Ownership (Core Focus) Prepare and issue quotes for reactive and remedial works Cost labour, materials, and subcontractor inputs Manage job profitability and margin control Raise purchase orders and track spend vs quoted value Own jobs commercially from quote delivery completion invoicing Subcontractor & Supplier Management Source and engage subcontractors for works delivery Negotiate rates and manage supplier performance Coordinate materials and resource requirements Operations & Job Management Manage jobs end-to-end via CAFM/helpdesk systems Allocate works to engineers and subcontractors Monitor progress against SLAs and resolve issues proactively Client & Stakeholder Management Provide updates on job status, costs, and timelines Handle escalations and queries professionally Ensure high levels of service delivery and client satisfaction Reporting & Systems Maintain accurate job costing and CAFM records Report on SLA/KPI performance and commercial outcomes Support continuous improvement of processes and systems About You We are specifically looking for candidates who demonstrate: Experience working within an FM service provider/contractor environment Proven track record of: Estimating or quoting FM works (reactive/remedial) Costing jobs (labour, materials, subcontractors) Managing job profitability or margins Owning jobs end-to-end commercially Experience using CAFM systems Strong understanding of hard FM / building services works Likely Background You may currently be working as: FM Commercial Coordinator FM Helpdesk (with quoting/costing responsibility) FM Estimator / Remedials Estimator Service Coordinator (commercially focused) Commercial Assistant within an FM contractor What's on Offer £35,000 - £40,000 salary Hybrid working Clear progression within a scaling FM business Opportunity to move into a more senior commercial or contract support role Why Apply? This is a genuine opportunity to move into a role where you are not just coordinating but owning the commercial performance of FM works, with real visibility and progression in a growing business.