16 jobs found

Senior Housing Officer (known as Neighbourhood Services Manager) £34,796 rising to £36,627 (At 2 years, subject to satisfactory performance) Salford / Manchester Permanent, Full Time NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with our policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. We are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and company) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

Senior Housing Officer (Know as Neighbourhood Services Manager) Salary £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office - Didsbury - Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages

Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management

Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.

Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.

Housing Officer Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours per week Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is To provide good quality homes and services in Greater Cambridge that people value . Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you ll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you ll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we d love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you want to know anything more about the role, please contact Allison Blunt. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

Tenancy Services Officer £35,242.43 + car allowance £4015.80 Chester/Agile Full Time, Permanent 35 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities If you think you've got what we are looking for, we'd love to hear from you. The closing date for applications is 9.00am 1st September 2026. Interviews will take place on Thursday 10th September 2026 at our Chester Office We'll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates - so don't delay your application to avoid missing out! About our team Our team is great (if we don't mind saying so ourselves!) We work hard, support each other, and also like to have fun! You'll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you'll be reporting to our Community Housing Manager - it's an exciting team to be part of, as we deliver our new corporate plan ambitions.

Housing Officer £32,597 - £36,363 Pay award pending Full time - 37 hours per week Fixed Term for 6 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role This is a Fixed Term contract role with a 6 month duration. Rugby Borough Council is looking to recruit an enthusiastic and customer focused Housing Officer into their Housing Services Team. You will be providing patch-based housing management, and tenancy and estates management support to the housing service team to enable our tenants to succeed and sustain their tenancy. You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy. This is an exciting opportunity to join a dedicated team where we want our tenants to succeed. About you Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it. Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner. Benefits 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) Generous Local Government Pension Scheme Hybrid working up to 60% Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more

Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Experienced Housing Officer needed. to work Monday to Friday 9.00am to 5.00pm with a driving license and good Housing and Tenancy management experience to work with the existing staff in the Chester Area, The candidate must have extensive knowledge and experience with Tenancy management, sustainment and enforcement action. The candidate will be expected to travel across mostly the Chester area to cover tenancy management and compliance functions (not limited to) on various sites. Candidate should possess a full driving license and have access to a vehicle.

Housing Officer Birmingham Up to 31,500 per annum Permanent Are you an experienced Housing Officer looking to join a values driven organisation where you can make a real difference? Were recruiting on behalf of a well established housing association dedicated to providing high quality housing and tenancy management services for older people across Birmingham. This is an excellent opportunity to join a close knit team where youll have the autonomy to manage your own patch while being supported in your professional development. As part of the role, youll also receive a fully funded CIH Level 3 qualification, helping you continue to grow your career within housing. The Role As a Housing Officer, you'll be responsible for delivering an excellent tenancy management service across a portfolio of housing schemes for older residents. You'll build positive relationships with tenants, ensure tenancy obligations are met, and work proactively to sustain tenancies and resolve housing related issues. Key responsibilities: Managing a designated patch of properties across Birmingham. Delivering a comprehensive tenancy management service. Conducting tenancy visits and estate inspections. Managing tenancy sign-ups, successions, transfers, and terminations. Handling low level ASB and tenancy breaches. Supporting rent collection through effective tenancy management. Were looking for someone with: Previous experience in a Housing Officer or tenancy management role within social housing. Strong knowledge of tenancy management legislation and best practice. Experience managing ASB, tenancy breaches, and tenancy sustainment. Excellent communication and customer service skills. The ability to work independently and manage a varied caseload. This role is focused on tenancy management. Applicants must have experience within housing management or tenancy management. If you're passionate about delivering excellent housing services and are looking for your next challenge, wed love to hear from you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Your new company An established Housing Association is seeking an experienced Housing Officer to join their team on a temporary basis for an initial 3-month contract.This is an excellent opportunity for a housing professional with a strong background in tenancy management and delivering high-quality housing services within a social housing environment. Your new role Managing a designated housing patch and acting as the primary contact for tenants Delivering an effective tenancy management service, including tenancy sustainment and support Managing anti-social behaviour cases and neighbour disputes Conducting estate management inspections and property visits Dealing with tenancy changes, abandonments, succession requests and mutual exchanges Supporting rent arrears prevention and working closely with income teams where required Ensuring excellent customer service and maintaining strong tenant relationships Liaising with internal departments and external agencies to resolve housing-related issues What you'll need to succeed Previous experience working as a Housing Officer within a Housing Association or Local Authority Strong knowledge of housing legislation and tenancy management practices Experience managing anti-social behaviour and complex tenancy cases Excellent communication, organisational and problem-solving skills Ability to work independently and manage a varied caseload Desirable: Experience using Homemaster housing management software What you'll get in return Immediate start available Supportive and experienced team environment Opportunity to gain experience within a well-established social housing organisation Grade 7 equivalent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officer to join their team on an initial temporary contract, with the potential to extend. This Housin Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions. Key Responsibilities of a Housing Officer: Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties. Monitor communal areas and ensure health, safety and estate standards are maintained. Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns. Build positive relationships with tenants and support tenancy sustainment. Carry out property visits, home checks and inspections where required. Respond to housing condition concerns including damp, mould and property-related issues. Support building safety requirements, fire safety actions and emergency response processes. Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues. Maintain accurate records and update housing management systems. Support temporary moves and alternative accommodation arrangements where required. To be successful as a Housing Officer you will need: Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role. Experience working directly with tenants and managing housing-related issues. Knowledge of housing legislation, tenancy management and regulatory requirements. Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations. Strong communication and relationship-building skills. Ability to manage a busy patch independently and prioritise competing demands. Good IT and administration skills, including experience using housing or case management systems. Full UK driving licence and ability to travel across Birmingham and the wider West Midlands. Knowledge and experience of working with Awaab's law and Housing Ombudsmen code. Experience with Northgate or similar housing systems is desirable but not essential. What's on offer: Temporary contract initially for 2 months, with potential extension. 35 hours per week, Monday to Friday. Hybrid working with a combination of home working, office attendance and regular patch visits. Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich. If this Housing Officer role is of interest, please apply or contact (url removed)

Income Officer- Liverpool City Centre Hybrid Working Initial 6-Month Contract Your new company Hays are proud to be working in partnership with a leading housing organisation to recruit an experienced Income Officer on an initial 6-month fixed-term contract. Based from Liverpool City Centre HQ this role offers a fantastic opportunity to join a high-performing income team with the potential for contract extension and future opportunities. Your New Role As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Managing your own caseload, you will take ownership of rent arrears cases from early intervention through to legal action where required, ensuring a customer-focused and proactive approach throughout. Key responsibilities will include: Managing rent arrears and negotiating affordable repayment agreements. Supporting customers with income maximisation and welfare benefit-related queries. Conducting home visits and engaging directly with customers across the local area. Working in partnership with internal teams and external agencies to sustain tenancies and prevent eviction. Taking appropriate recovery action, including preparing cases for court where necessary. Maintaining accurate records and ensuring compliance with policies and procedures. Contributing towards team performance targets and service improvements. What You'll Need to Succeed To be considered for this role, you will have: Previous experience in income management, rent recovery, debt collection or a similar housing-related role. Experience of managing a caseload and working towards performance targets. Strong communication, negotiation and customer service skills. Knowledge of welfare benefits and tenancy sustainment principles. The ability to work independently and effectively manage competing priorities. What You'll Get in Return Initial 6-month contract through Hays PAYE premium 20.88 or Umbrella 22.92 Weekly pay Hybrid working Liverpool City Centre office location Opportunity to gain experience within a reputable housing organisation Potential for contract extension and access to further opportunities through Hays Dedicated consultant support throughout your assignment What You Need to Do Now If you're interested in this opportunity, click Apply Now to submit your CV or contact the Hays Housing team and ask for Lauren for a confidential discussion regarding your next career move. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Officer Location: Hybrid Working Contract: 6-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer on behalf of a well-established Housing Association. This is a fantastic opportunity to join a busy housing management team and make a positive impact within local communities. Key Responsibilities: Managing a patch of residential tenancies. Conducting tenancy visits and estate inspections. Managing anti-social behaviour (ASB) and tenancy-related cases. Supporting residents with tenancy sustainment and housing-related issues. Working with internal teams and external agencies to deliver effective housing services. Requirements: Previous experience in a Housing Officer, Neighbourhood Officer, or Tenancy Officer role. Strong knowledge of housing management and tenancy legislation. Excellent communication and case management skills. Ability to work independently and manage a varied caseload. This is a hybrid role offering an immediate start and an initial 6-month contract. Apply now for further information.