Group Estate Manager - Sytner GroupLocation: Leicester BasedNational role with regular travelContract: Full time, permanent Sytner Group, the UK's leading retailer of prestige automotive brands, is seeking an experienced Group Estate Manager to oversee and optimise the performance of our extensive national property portfolio. With over 230 operational interests across Great Britain and an additional 30 in Northern Ireland, this role is key to ensuring our estate runs smoothly, efficiently and in line with Landlord and Tenant obligations. The role Reporting to the Group Property Director, you will be a trusted advisor, a skilled negotiator, and a proactive Manager of key estate events and external consultants. You'll manage day to day GB estate operations, provide property advice to dealerships, handle rent reviews, business rates, lease events, dilapidations, acquisitions and disposals. You'll also support head office facilities and maintain accurate property records and reporting. What you'll bring Strong estates/property management experience across multi site portfolios Solid understanding of Landlord & Tenant law, rent reviews, leases and rating Confident working with consultants, solicitors and internal teams Highly organised, proactive and able to manage multiple deadlines Excellent communication and reporting skills Willingness to travel nationwide Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 27 days plus bank holidays Company Car Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
22/08/2026
Full time
Group Estate Manager - Sytner GroupLocation: Leicester BasedNational role with regular travelContract: Full time, permanent Sytner Group, the UK's leading retailer of prestige automotive brands, is seeking an experienced Group Estate Manager to oversee and optimise the performance of our extensive national property portfolio. With over 230 operational interests across Great Britain and an additional 30 in Northern Ireland, this role is key to ensuring our estate runs smoothly, efficiently and in line with Landlord and Tenant obligations. The role Reporting to the Group Property Director, you will be a trusted advisor, a skilled negotiator, and a proactive Manager of key estate events and external consultants. You'll manage day to day GB estate operations, provide property advice to dealerships, handle rent reviews, business rates, lease events, dilapidations, acquisitions and disposals. You'll also support head office facilities and maintain accurate property records and reporting. What you'll bring Strong estates/property management experience across multi site portfolios Solid understanding of Landlord & Tenant law, rent reviews, leases and rating Confident working with consultants, solicitors and internal teams Highly organised, proactive and able to manage multiple deadlines Excellent communication and reporting skills Willingness to travel nationwide Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 27 days plus bank holidays Company Car Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Technical and Buildings Manager - Richmond Theatre, London Richmond Theatre is seeking an experienced Technical & Building professional to lead a skilled and dedicated team while overseeing one of the UK's most beautiful historic theatres. Located in the heart of Richmond, this stunning 126-year-old venue presents a diverse programme of productions throughout the year, including plays, musicals, dance, opera, talks, comedy, and the much-loved annual pantomime. Recent highlights have included acclaimed productions such as Prima Facie starring Jodie Comer, alongside memorable evenings with celebrated performers including Nick Mohammed, Dame Judi Dench and Sir Ian McKellen, to name a few. This is an exciting opportunity to play a key role in preserving and developing a landmark venue while supporting world-class live entertainment. You'll report to the Theatre Director and be responsible for the Technical, Maintenance and Stage Door teams. You'll also work closely with all Heads of Department, venue business management and central department colleagues (particularly Technical Operations, Risk Management and Property & Facilities). The Technical & Buildings Manager will maintain a cohesive, efficient, cost-effective and robust operational, technical and facilities maintenance structure at the theatre. They will ensure a high standard of day-to-day technical service, safety and welfare management, alongside property and facilities management, whilst always keeping the customers, the production and events at the heart of what they do. This will be achieved through effective management and leadership, excellent planning, budget management, and efficient scheduling of the theatre team. Please note, your role may involve working with children or vulnerable people. Key responsibilities Take the lead role in ensuring a cohesive, efficient, cost-effective, and robust technical and maintenance structure for the venue. Act as the main point of contact for Producers, Tour Managers and Contractors ensuring all visitors and companies receive the highest standards of customer service. Manage the implementation, monitoring and cultural approach to workplace safety and compliance across all the technical operations ensuring the business meets its requirements in accordance with Health & Safety at Work Regulations (1999) for venue employees, visiting companies, and third-party contractors. Play an active role in the venue senior management team participating in management meetings and contributing to the overall success of business. Manage building and technical expenditure and projects, and to ensure the building is presented to the highest standard day-to-day. Set a positive culture when it comes to managing Risk across the site, particularly with focus on safe delivery of BOH operations. Liaise and align work with ATG's central Group Operations team consisting of Property, Technical, Facilities, Risk and Procurement. Plan and report on all this work as appropriate. Technical Take the lead on all technical matters ensuring that all visiting companies receive a full technical service and that all shows, and events are presented to audiences at the highest standard possible. Lead the technical staff which will require an amount of time working on stage as an active member of the technical team. Work closely with productions and events to ensure their technical needs are met as economically as possible, always ensuring that these comply with agreed contractual terms. Work closely with colleagues in the building delivering events that sit in addition to the theatrical calendar, such as the Theatre Manager on private events and hires deliver and the Creative Learning and ATGE Inspire Producer on events and engagement activities. Plan as far ahead as possible ensuring all technical personnel are scheduled efficiently and effectively and produce and approve rosters in good time. Ensure budgets are met and all regulations and good practice adhered to. Ensure that the producers, event managers, and production teams receive the highest standards of customer care. Act as the primary contact point for all pre-production event meetings and communications ensuring that accurate information regarding technical, production and health and safety requirements are supplied in advance and actioned. Play an active role in ATGE-wide technical, production and health and safety activities. Safety, Health, Welfare Manage the implementation and monitoring of procedures and facilities in accordance with Health & Safety at Work Regulations (1999) for theatre employees and visiting companies, ensuring that safety culture is high on the agenda of all staff and that continuous improvement is always reached for. Lead on all building and technical safety and welfare matters relating to the venue. Work with the Theatre Director and other senior management to ensure all operations and procedures within the theatre meet current legislation, industry best working practices, and ATGE policies. Ensure all relevant processes are completed to an appropriate standard and documented to protect the company's interests. Ensure the building, permanent and temporary installations and loose equipment is tested and inspected in accordance with relevant legislation, best practice, and ATGE guidance. Lead on the development and monitoring of risk assessments relating to the building, plant, and technical operations. Ensure that suitable levels of competencies for staff and third parties can be demonstrated for any works being undertaken. Budget and Finance Along with the Theatre Director prepare all budgets relating to your areas of operation and then ensure that these budgets are achieved, reviewed regularly, and reported on. Be responsible for all purchases and investment relating to the building, facilities, and technical works. Ensure that materials and services required by the technical and maintenance team are ordered in accordance with the company's approved procedures, supplying information for accounts and calculating contra charges. Maintenance and Facilities Management Ensure that the property, soft & hard services, plant, and equipment relating to Richmond Theatre is maintained, tested, inspected, and presented to the highest standard. Align with group policies and procedures on day-to-day planned and preventative maintenance. Prepare and update maintenance plans to facilitate the planning of investment across the venue; align with group contracts and centralised policies and procedures across technical, FM, property, and risk. Ensure that the building is presented to the highest standards, and that the building is always safe for use by our staff and costumers. Ensure that all plant, services, and equipment is maintained, fit for purpose and in-line with legislation, best practice and ATGE guidance. Project manage and /or support the delivery of repair/capital investment projects along with Theatre Director, ATGE property team, head of FM or head of technical operations as appropriate. Maintain technical, facilities and building records, drawings, O+Ms and general information ensuring that information is up to date and relevant, storing the data on the appropriate ATG system. With the Theatre Director develop a regime of planned maintenance, testing and inspection for all aspects of the venue. Staff Development, Training and Communication Develop a skilled, cohesive, and motivated team by ensuring high standards of recruitment, communication, development, and training. This includes our permanently contracted technical and maintenance staff and our Stage Door team. Recruit, train, appraise and manage your team to ensure business and individual objectives are achieved. Lead on staff training and development and ensure that appropriate technical, facilities and safety training is delivered. Lead on all other personnel matters relating to your team. Ensure all ATGE's HR policies and procedures are met and implemented. In conjunction with the Venue Administrator, ensure all personnel changes or updates for the BOH employees are processed in accordance with the company's procedures. Co-ordinate timesheets (and relevant ATGE systems), ensuring that they are correct and ready for processing by the Administrator. To ensure the timesheets adhere to agreed (and costed) staffing calls. Ensure regular and effective communication across your team. Set up regular team meetings to ensure the team is well informed and motivated. To also communicate company information, procedures, and goals. Your skills, qualities, and experience. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We welcome transferable skills from other industries. We are able to provide training where necessary. Essential IOSHH Certificate, First Aid, Fire Marshal Risk qualifications Working at Height Harness and Rescue and Pyrotechnics qualifications Extensive experience of managing technical teams within live performance venues. Experience in staff management, leadership, training, and supervision. Experience in safety legislation, implementation of safe systems and developing safety culture. . click apply for full job details
21/08/2026
Full time
Technical and Buildings Manager - Richmond Theatre, London Richmond Theatre is seeking an experienced Technical & Building professional to lead a skilled and dedicated team while overseeing one of the UK's most beautiful historic theatres. Located in the heart of Richmond, this stunning 126-year-old venue presents a diverse programme of productions throughout the year, including plays, musicals, dance, opera, talks, comedy, and the much-loved annual pantomime. Recent highlights have included acclaimed productions such as Prima Facie starring Jodie Comer, alongside memorable evenings with celebrated performers including Nick Mohammed, Dame Judi Dench and Sir Ian McKellen, to name a few. This is an exciting opportunity to play a key role in preserving and developing a landmark venue while supporting world-class live entertainment. You'll report to the Theatre Director and be responsible for the Technical, Maintenance and Stage Door teams. You'll also work closely with all Heads of Department, venue business management and central department colleagues (particularly Technical Operations, Risk Management and Property & Facilities). The Technical & Buildings Manager will maintain a cohesive, efficient, cost-effective and robust operational, technical and facilities maintenance structure at the theatre. They will ensure a high standard of day-to-day technical service, safety and welfare management, alongside property and facilities management, whilst always keeping the customers, the production and events at the heart of what they do. This will be achieved through effective management and leadership, excellent planning, budget management, and efficient scheduling of the theatre team. Please note, your role may involve working with children or vulnerable people. Key responsibilities Take the lead role in ensuring a cohesive, efficient, cost-effective, and robust technical and maintenance structure for the venue. Act as the main point of contact for Producers, Tour Managers and Contractors ensuring all visitors and companies receive the highest standards of customer service. Manage the implementation, monitoring and cultural approach to workplace safety and compliance across all the technical operations ensuring the business meets its requirements in accordance with Health & Safety at Work Regulations (1999) for venue employees, visiting companies, and third-party contractors. Play an active role in the venue senior management team participating in management meetings and contributing to the overall success of business. Manage building and technical expenditure and projects, and to ensure the building is presented to the highest standard day-to-day. Set a positive culture when it comes to managing Risk across the site, particularly with focus on safe delivery of BOH operations. Liaise and align work with ATG's central Group Operations team consisting of Property, Technical, Facilities, Risk and Procurement. Plan and report on all this work as appropriate. Technical Take the lead on all technical matters ensuring that all visiting companies receive a full technical service and that all shows, and events are presented to audiences at the highest standard possible. Lead the technical staff which will require an amount of time working on stage as an active member of the technical team. Work closely with productions and events to ensure their technical needs are met as economically as possible, always ensuring that these comply with agreed contractual terms. Work closely with colleagues in the building delivering events that sit in addition to the theatrical calendar, such as the Theatre Manager on private events and hires deliver and the Creative Learning and ATGE Inspire Producer on events and engagement activities. Plan as far ahead as possible ensuring all technical personnel are scheduled efficiently and effectively and produce and approve rosters in good time. Ensure budgets are met and all regulations and good practice adhered to. Ensure that the producers, event managers, and production teams receive the highest standards of customer care. Act as the primary contact point for all pre-production event meetings and communications ensuring that accurate information regarding technical, production and health and safety requirements are supplied in advance and actioned. Play an active role in ATGE-wide technical, production and health and safety activities. Safety, Health, Welfare Manage the implementation and monitoring of procedures and facilities in accordance with Health & Safety at Work Regulations (1999) for theatre employees and visiting companies, ensuring that safety culture is high on the agenda of all staff and that continuous improvement is always reached for. Lead on all building and technical safety and welfare matters relating to the venue. Work with the Theatre Director and other senior management to ensure all operations and procedures within the theatre meet current legislation, industry best working practices, and ATGE policies. Ensure all relevant processes are completed to an appropriate standard and documented to protect the company's interests. Ensure the building, permanent and temporary installations and loose equipment is tested and inspected in accordance with relevant legislation, best practice, and ATGE guidance. Lead on the development and monitoring of risk assessments relating to the building, plant, and technical operations. Ensure that suitable levels of competencies for staff and third parties can be demonstrated for any works being undertaken. Budget and Finance Along with the Theatre Director prepare all budgets relating to your areas of operation and then ensure that these budgets are achieved, reviewed regularly, and reported on. Be responsible for all purchases and investment relating to the building, facilities, and technical works. Ensure that materials and services required by the technical and maintenance team are ordered in accordance with the company's approved procedures, supplying information for accounts and calculating contra charges. Maintenance and Facilities Management Ensure that the property, soft & hard services, plant, and equipment relating to Richmond Theatre is maintained, tested, inspected, and presented to the highest standard. Align with group policies and procedures on day-to-day planned and preventative maintenance. Prepare and update maintenance plans to facilitate the planning of investment across the venue; align with group contracts and centralised policies and procedures across technical, FM, property, and risk. Ensure that the building is presented to the highest standards, and that the building is always safe for use by our staff and costumers. Ensure that all plant, services, and equipment is maintained, fit for purpose and in-line with legislation, best practice and ATGE guidance. Project manage and /or support the delivery of repair/capital investment projects along with Theatre Director, ATGE property team, head of FM or head of technical operations as appropriate. Maintain technical, facilities and building records, drawings, O+Ms and general information ensuring that information is up to date and relevant, storing the data on the appropriate ATG system. With the Theatre Director develop a regime of planned maintenance, testing and inspection for all aspects of the venue. Staff Development, Training and Communication Develop a skilled, cohesive, and motivated team by ensuring high standards of recruitment, communication, development, and training. This includes our permanently contracted technical and maintenance staff and our Stage Door team. Recruit, train, appraise and manage your team to ensure business and individual objectives are achieved. Lead on staff training and development and ensure that appropriate technical, facilities and safety training is delivered. Lead on all other personnel matters relating to your team. Ensure all ATGE's HR policies and procedures are met and implemented. In conjunction with the Venue Administrator, ensure all personnel changes or updates for the BOH employees are processed in accordance with the company's procedures. Co-ordinate timesheets (and relevant ATGE systems), ensuring that they are correct and ready for processing by the Administrator. To ensure the timesheets adhere to agreed (and costed) staffing calls. Ensure regular and effective communication across your team. Set up regular team meetings to ensure the team is well informed and motivated. To also communicate company information, procedures, and goals. Your skills, qualities, and experience. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We welcome transferable skills from other industries. We are able to provide training where necessary. Essential IOSHH Certificate, First Aid, Fire Marshal Risk qualifications Working at Height Harness and Rescue and Pyrotechnics qualifications Extensive experience of managing technical teams within live performance venues. Experience in staff management, leadership, training, and supervision. Experience in safety legislation, implementation of safe systems and developing safety culture. . click apply for full job details
Office Administrator / Lettings Progressor Reports To: Office Manager & Directors Departments: Lettings, Sales, Property Management & Finance About the Role We are looking for an organised and proactive Office Administrator / Admin Progressor to become the central administration hub across our Lettings, Sales and Property Management teams. This is a varied role, and we are looking for a Progressor who can manage both Lettings and Sales progression (with the role being predominantly Lettings focused), while also assisting with Property Management administration. You will play a key role in ensuring every transaction progresses smoothly from instruction through to completion, while supporting the wider team with essential administrative tasks. The role requires exceptional organisation, attention to detail and communication, ensuring compliance is maintained, records remain accurate and every handover between departments is completed efficiently. Key Responsibilities Lettings Administration Progress every tenancy from instruction through to move-in. Manage utilities and council tax account openings and closures. Register and protect tenancy deposits. Manage end-of-tenancy deposit negotiations. Arrange inventories, check-ins and check-outs. Coordinate cleaning arrangements ahead of tenancy end dates. Prepare management packs. Cut, tag and allocate property keys. Prepare and issue AST agreements, Terms of Business and deposit certificates. Process tenant and guarantor references and Right to Rent checks. Arrange Rent Guarantee Insurance where required. Liaise with councils, block managers and service charge providers. Maintain tenancy files and ensure documentation is stored correctly. Assist with tenancy renewals and move-outs. Sales Administration Progress property sales from instruction through to completion. Carry out Anti-Money Laundering (AML) checks. Prepare property questionnaires. Issue Memorandums of Sale. Assist with chain progression and solicitor communications. Maintain accurate records within the CRM system. Send customer review requests following completion. Support vendors, buyers and solicitors throughout the sales process. Property Management Support Provide administrative support to the Property Management team. Assist with tenancy documentation and compliance records. Support the coordination of maintenance and contractor communications. Help maintain accurate property files and records. Assist with general property management administration as required. Ideal Candidate We are looking for someone who has: Previous experience progressing both Lettings and Sales transactions, with strong knowledge of the lettings process. Experience supporting Property Management administration. Previous administration experience within estate agency, lettings or property management. Excellent organisational and time management skills. Strong attention to detail. Excellent written and verbal communication skills. Confidence working across multiple software systems. The ability to prioritise a busy workload and meet deadlines. A proactive approach to problem solving. Experience using a property CRM system would be advantageous.
20/08/2026
Full time
Office Administrator / Lettings Progressor Reports To: Office Manager & Directors Departments: Lettings, Sales, Property Management & Finance About the Role We are looking for an organised and proactive Office Administrator / Admin Progressor to become the central administration hub across our Lettings, Sales and Property Management teams. This is a varied role, and we are looking for a Progressor who can manage both Lettings and Sales progression (with the role being predominantly Lettings focused), while also assisting with Property Management administration. You will play a key role in ensuring every transaction progresses smoothly from instruction through to completion, while supporting the wider team with essential administrative tasks. The role requires exceptional organisation, attention to detail and communication, ensuring compliance is maintained, records remain accurate and every handover between departments is completed efficiently. Key Responsibilities Lettings Administration Progress every tenancy from instruction through to move-in. Manage utilities and council tax account openings and closures. Register and protect tenancy deposits. Manage end-of-tenancy deposit negotiations. Arrange inventories, check-ins and check-outs. Coordinate cleaning arrangements ahead of tenancy end dates. Prepare management packs. Cut, tag and allocate property keys. Prepare and issue AST agreements, Terms of Business and deposit certificates. Process tenant and guarantor references and Right to Rent checks. Arrange Rent Guarantee Insurance where required. Liaise with councils, block managers and service charge providers. Maintain tenancy files and ensure documentation is stored correctly. Assist with tenancy renewals and move-outs. Sales Administration Progress property sales from instruction through to completion. Carry out Anti-Money Laundering (AML) checks. Prepare property questionnaires. Issue Memorandums of Sale. Assist with chain progression and solicitor communications. Maintain accurate records within the CRM system. Send customer review requests following completion. Support vendors, buyers and solicitors throughout the sales process. Property Management Support Provide administrative support to the Property Management team. Assist with tenancy documentation and compliance records. Support the coordination of maintenance and contractor communications. Help maintain accurate property files and records. Assist with general property management administration as required. Ideal Candidate We are looking for someone who has: Previous experience progressing both Lettings and Sales transactions, with strong knowledge of the lettings process. Experience supporting Property Management administration. Previous administration experience within estate agency, lettings or property management. Excellent organisational and time management skills. Strong attention to detail. Excellent written and verbal communication skills. Confidence working across multiple software systems. The ability to prioritise a busy workload and meet deadlines. A proactive approach to problem solving. Experience using a property CRM system would be advantageous.
Great Places Housing Association
Manchester, Lancashire
Senior Housing Officer (Know as Neighbourhood Services Manager) Salary £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office - Didsbury - Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages
20/08/2026
Full time
Senior Housing Officer (Know as Neighbourhood Services Manager) Salary £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office - Didsbury - Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages
Trainee Property Maintenance Operative West Lothian and Central Scotland £26,000 to £27,000 + Performance Bonus + Overtime + Full Training + Career Progression Looking for a job you'll actually enjoy If you're happiest sitting behind a desk all day, this isn't the role for you. But if you enjoy being outdoors, like practical work, take pride in doing things properly and want to be part of a team where people genuinely enjoy working together, you'll probably fit in really well. Let's be honest. Most jobs around this salary all sound pretty similar. They promise a "great team", "career progression" and "excellent opportunities", but once you start, it's just another place where you're expected to turn up, keep your head down and watch the clock until it's time to go home. This opportunity is different. Our client has built a business around looking after both its customers and its people. They're growing quickly, they've got ambitious plans for the future, and they're looking for someone who wants to become part of that journey. If you're looking for somewhere you'll be treated with respect, trusted to get on with your job, enjoy working with the people around you and have the chance to build a long-term career, they would love to hear from you. Why People Stay Our client is not going to pretend this is the highest-paid job you'll ever see. What they can honestly say is that it's the kind of place where people enjoy coming to work. You'll be joining a friendly, down-to-earth team where everyone pulls their weight, helps each other out and enjoys a bit of banter along the way. Management genuinely cares about its people, listens when something isn't right and wants everyone to enjoy what they do. One of the biggest differences is the way the working day is managed. You're paid for the day's work, not for standing around until a certain time. If the job is finished, it's been completed properly and the customer is happy, you head home. If that's earlier than expected, you still get paid for the full day. The company believes that if people work hard, do a great job and look after the customer, they deserve that flexibility. It's built on trust, and it's one of the reasons the team enjoys working here. What You'll Be Doing No two days are exactly the same. You'll work alongside experienced team members carrying out specialist exterior property maintenance across residential and commercial properties throughout Central Scotland. Your work will include: Roof cleaning Driveway and patio cleaning Soft washing Gutter clearing Exterior building cleaning Commercial property maintenance You'll be working outdoors, using professional equipment, learning specialist skills and seeing the difference you've made at the end of every job. It's practical, active work where you can take real pride in the results. What you'll receive: £26,000 to £27,000 starting salary Performance bonus Overtime opportunities Full training, so experience isn't essential Genuine opportunities to progress as the company continues to grow Company pension Paid holidays High-quality uniform and PPE Modern vans and professional equipment Supportive management who genuinely care about your wellbeing A varied role where no two days are the same The chance to build a long-term career with a growing Scottish business Is this the right job for you You don't need experience in exterior cleaning because our client will teach you everything you need to know. They're far more interested in finding someone who's reliable, willing to learn and takes pride in doing a proper day's work. Essential requirements: Full UK Driving Licence Right to work in the UK Physically fit and comfortable working outdoors Reliable with excellent timekeeping If you're looking for somewhere you can learn new skills, enjoy your working day and become part of a business that's going places, our client would love to hear from you. Apply today with your CV and a short introduction telling them a little about yourself and why this opportunity appeals to you. As part of the recruitment process, shortlisted applicants will complete a short online assessment that takes around 10 minutes. It's designed to help both you and our client make sure the role is the right fit before progressing to a telephone interview and a paid trial day, giving you the opportunity to meet the team, experience the role and decide whether it's somewhere you can see yourself building your future.
19/08/2026
Full time
Trainee Property Maintenance Operative West Lothian and Central Scotland £26,000 to £27,000 + Performance Bonus + Overtime + Full Training + Career Progression Looking for a job you'll actually enjoy If you're happiest sitting behind a desk all day, this isn't the role for you. But if you enjoy being outdoors, like practical work, take pride in doing things properly and want to be part of a team where people genuinely enjoy working together, you'll probably fit in really well. Let's be honest. Most jobs around this salary all sound pretty similar. They promise a "great team", "career progression" and "excellent opportunities", but once you start, it's just another place where you're expected to turn up, keep your head down and watch the clock until it's time to go home. This opportunity is different. Our client has built a business around looking after both its customers and its people. They're growing quickly, they've got ambitious plans for the future, and they're looking for someone who wants to become part of that journey. If you're looking for somewhere you'll be treated with respect, trusted to get on with your job, enjoy working with the people around you and have the chance to build a long-term career, they would love to hear from you. Why People Stay Our client is not going to pretend this is the highest-paid job you'll ever see. What they can honestly say is that it's the kind of place where people enjoy coming to work. You'll be joining a friendly, down-to-earth team where everyone pulls their weight, helps each other out and enjoys a bit of banter along the way. Management genuinely cares about its people, listens when something isn't right and wants everyone to enjoy what they do. One of the biggest differences is the way the working day is managed. You're paid for the day's work, not for standing around until a certain time. If the job is finished, it's been completed properly and the customer is happy, you head home. If that's earlier than expected, you still get paid for the full day. The company believes that if people work hard, do a great job and look after the customer, they deserve that flexibility. It's built on trust, and it's one of the reasons the team enjoys working here. What You'll Be Doing No two days are exactly the same. You'll work alongside experienced team members carrying out specialist exterior property maintenance across residential and commercial properties throughout Central Scotland. Your work will include: Roof cleaning Driveway and patio cleaning Soft washing Gutter clearing Exterior building cleaning Commercial property maintenance You'll be working outdoors, using professional equipment, learning specialist skills and seeing the difference you've made at the end of every job. It's practical, active work where you can take real pride in the results. What you'll receive: £26,000 to £27,000 starting salary Performance bonus Overtime opportunities Full training, so experience isn't essential Genuine opportunities to progress as the company continues to grow Company pension Paid holidays High-quality uniform and PPE Modern vans and professional equipment Supportive management who genuinely care about your wellbeing A varied role where no two days are the same The chance to build a long-term career with a growing Scottish business Is this the right job for you You don't need experience in exterior cleaning because our client will teach you everything you need to know. They're far more interested in finding someone who's reliable, willing to learn and takes pride in doing a proper day's work. Essential requirements: Full UK Driving Licence Right to work in the UK Physically fit and comfortable working outdoors Reliable with excellent timekeeping If you're looking for somewhere you can learn new skills, enjoy your working day and become part of a business that's going places, our client would love to hear from you. Apply today with your CV and a short introduction telling them a little about yourself and why this opportunity appeals to you. As part of the recruitment process, shortlisted applicants will complete a short online assessment that takes around 10 minutes. It's designed to help both you and our client make sure the role is the right fit before progressing to a telephone interview and a paid trial day, giving you the opportunity to meet the team, experience the role and decide whether it's somewhere you can see yourself building your future.
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Woodhey Court, Alma Road, Sale, Manchester, M33 4LT . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
19/08/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Woodhey Court, Alma Road, Sale, Manchester, M33 4LT . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Tudor Court, Grassendale Road, Aigburth, Liverpool, L19 0QG . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
19/08/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Tudor Court, Grassendale Road, Aigburth, Liverpool, L19 0QG . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
NMS Recruit Ltd t/a Russell Taylor Group
Birkenhead, Merseyside
Assistant Site Manager Wirral Permanent Competitive salary ( DOE )+package My client is a property and housing developer in the north west, that due to an exciting project win is looking to increase their management teams with a Assistant Site Manager. The Assistant Site Manager they are looking for will have proven experience working on New Build projects; delivering said projects from inception through to completion and hand over. As an Assistant Manager you have worked along site a Site Manager in delivering new build apartments or housing. The project in mind is low rise apartments, so any previous experience of this would be beneficial. The project is part of a prestigious phase of works on Wirral, delivering low carbon, low energy cost housing. Each apartment will benefit from energy efficiency measures to reduce CO2 emissions, including solar panels and EV charging. The homes are timber frame new build housing. The successful Assistant Site Manager will have delivered residential projects successfully. You will have the highest quality standards and experience in delivering New Build residential schemes. They have some further apartments in the pipeline so prefer someone with apartment experience. This is an excellent opportunity to join a well-established and award-winning contractor. That will invest in your development in becoming a full site manager. To be considered you must hold the following; SMSTS CSCS FIRST AID To apply please email your CV to (url removed) or contact me on (phone number removed). Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
19/08/2026
Full time
Assistant Site Manager Wirral Permanent Competitive salary ( DOE )+package My client is a property and housing developer in the north west, that due to an exciting project win is looking to increase their management teams with a Assistant Site Manager. The Assistant Site Manager they are looking for will have proven experience working on New Build projects; delivering said projects from inception through to completion and hand over. As an Assistant Manager you have worked along site a Site Manager in delivering new build apartments or housing. The project in mind is low rise apartments, so any previous experience of this would be beneficial. The project is part of a prestigious phase of works on Wirral, delivering low carbon, low energy cost housing. Each apartment will benefit from energy efficiency measures to reduce CO2 emissions, including solar panels and EV charging. The homes are timber frame new build housing. The successful Assistant Site Manager will have delivered residential projects successfully. You will have the highest quality standards and experience in delivering New Build residential schemes. They have some further apartments in the pipeline so prefer someone with apartment experience. This is an excellent opportunity to join a well-established and award-winning contractor. That will invest in your development in becoming a full site manager. To be considered you must hold the following; SMSTS CSCS FIRST AID To apply please email your CV to (url removed) or contact me on (phone number removed). Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
A leading global FM and workplace services provider is seeking a Head of Workplace Services in London. This is a high-profile leadership opportunity overseeing a prestigious corporate portfolio, with responsibility for a large multidisciplinary team and the opportunity to shape service delivery during a period of significant investment and growth. The Role As the Head of Workplace Services , you ll: Lead FM and workplace service delivery across a portfolio of high-spec corporate offices. Oversee a team of employees across Facilities Management, Engineering, Property, F&B, Commute and Sustainability. Drive a customer-first culture focused on creating an outstanding workplace experience. Work closely with Engineering teams to proactively manage M&E performance and operational risks. Maintain assets and ensure consistently high standards across the portfolio. Lead, coach and develop a large multidisciplinary management team. Build trusted relationships with senior and board-level stakeholders. Drive collaboration, continuous improvement and service excellence across the account. You To be successful, you ll bring: Significant senior-level experience within corporate Facilities Management . Experience within an outsourced FM or workplace services environment would be highly advantageous. Proven experience leading large, multidisciplinary teams. Strong understanding of workplace and technical FM service delivery. Excellent senior stakeholder and client relationship management skills. A highly customer-focused approach to workplace services. Confidence operating at senior leadership and board level. A Bachelor s degree or equivalent technical qualification . What's in it for you? £80,000 £90,000 salary. £5,000 car allowance. Leadership responsibility for a large, established team. Exposure to premium, high-spec corporate environments. Significant autonomy and influence over workplace strategy and service delivery. Join an account undergoing substantial investment and growth. Opportunity to shape and elevate the workplace experience across a major portfolio. Apply Now! To apply for the Head of Workplace Services position, click Apply Now and submit your CV. Interviews are moving quickly, so early applications are encouraged.
18/08/2026
Full time
A leading global FM and workplace services provider is seeking a Head of Workplace Services in London. This is a high-profile leadership opportunity overseeing a prestigious corporate portfolio, with responsibility for a large multidisciplinary team and the opportunity to shape service delivery during a period of significant investment and growth. The Role As the Head of Workplace Services , you ll: Lead FM and workplace service delivery across a portfolio of high-spec corporate offices. Oversee a team of employees across Facilities Management, Engineering, Property, F&B, Commute and Sustainability. Drive a customer-first culture focused on creating an outstanding workplace experience. Work closely with Engineering teams to proactively manage M&E performance and operational risks. Maintain assets and ensure consistently high standards across the portfolio. Lead, coach and develop a large multidisciplinary management team. Build trusted relationships with senior and board-level stakeholders. Drive collaboration, continuous improvement and service excellence across the account. You To be successful, you ll bring: Significant senior-level experience within corporate Facilities Management . Experience within an outsourced FM or workplace services environment would be highly advantageous. Proven experience leading large, multidisciplinary teams. Strong understanding of workplace and technical FM service delivery. Excellent senior stakeholder and client relationship management skills. A highly customer-focused approach to workplace services. Confidence operating at senior leadership and board level. A Bachelor s degree or equivalent technical qualification . What's in it for you? £80,000 £90,000 salary. £5,000 car allowance. Leadership responsibility for a large, established team. Exposure to premium, high-spec corporate environments. Significant autonomy and influence over workplace strategy and service delivery. Join an account undergoing substantial investment and growth. Opportunity to shape and elevate the workplace experience across a major portfolio. Apply Now! To apply for the Head of Workplace Services position, click Apply Now and submit your CV. Interviews are moving quickly, so early applications are encouraged.
Property Manager - Property Management / Compliance / HMO Salary: circa 35,000 per annum Location: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue. Key Responsibilities Property & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agencies Compliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspections HMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidents Inspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checks Access & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where required Business Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA) Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership Team Benefits Competitive salary of circa 35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison Mandeville is acting as an Employment Agency in relation to this vacancy.
17/08/2026
Full time
Property Manager - Property Management / Compliance / HMO Salary: circa 35,000 per annum Location: London Our client, an established property management organisation is seeking an experienced Property Manager to join its Property Management team, reporting directly to the Head of Property Management. This role plays a key part in ensuring properties are safe, compliant, licensed and well-managed, while maintaining strong client relationships and protecting commercial revenue. Key Responsibilities Property & Utilities Management Set up, manage and close utility contracts (gas, electric, water) for new and existing properties Review and benchmark utility costs to ensure best value and cost control Manage Council Tax registration and transfers Resolve utility, council tax and enforcement queries, including liaison with external agencies Compliance & Safety Work closely with the Maintenance Team to ensure full property compliance Ensure properties meet all health & safety, fire safety and statutory requirements Support ongoing compliance audits and inspections HMO & Licensing Manage HMO and Selective Licence applications Liaise with local authorities and councils regarding licensing and inspections Ensure licence conditions, schedules of works and expiry dates are actively managed Prevent any out-of-licence or non-compliance incidents Inspections & Property Visits Schedule property inspections and fire alarm testing Manage inspection reporting via CRM systems Conduct regular property visits, including initial sign-off and ongoing checks Access & Handbacks Coordinate access for clients, contractors and utility providers Manage property handbacks, ensuring all client requirements are met Arrange caretaking or security services during void periods where required Business Rates Manage transitions between Business Rates and Council Tax Liaise with the Valuation Office Agency (VOA) Skills & Experience Required Proven experience as a Property Manager, Estates Manager or Compliance Manager Strong knowledge of HMO licensing, property compliance and UK housing regulations Experience managing utilities, council tax and business rates Confident liaising with local authorities, councils and contractors Organised, detail-focused and commercially aware Comfortable working as part of a Senior Leadership Team Benefits Competitive salary of circa 35,000 Senior, visible role within property management Varied position covering compliance, licensing, inspections and client liaison Mandeville is acting as an Employment Agency in relation to this vacancy.
Guardian Manager Property / Guardian Management / Residential Occupancy Salary: c 35,000 per annum + commission Hours: Flexible - as required as part of the management team The Role Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes. Key Responsibilities Guardian & Occupancy Management Recruit, onboard, educate and manage Property Guardians Maintain optimal occupancy levels across all properties Conduct viewings, open days and Guardian events to maximise room sales Achieve agreed room sales targets and KPIs Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days Proactively engage with Guardians to improve retention, satisfaction and compliance Compliance, Welfare & Behaviour Set and enforce behavioural standards in line with Licence Agreements Handle difficult or sensitive Guardian issues professionally and fairly Work closely with Legal to ensure contractual and regulatory compliance Liaise with Finance to address payment delays promptly Act on inspection reports and Guardian welfare issues efficiently Ensure full adherence to Code of Conduct, Health & Safety and Data Protection Marketing & Business Support Partner with Marketing to attract new Guardians via platforms such as SpareRoom Support marketing strategies to fill properties quickly Carry out competitor research and market analysis Assist with marketing and research for new property launches Work with Business Development to transition properties efficiently Reporting & Administration Maintain accurate records on the CRM system Manage keys securely and accurately Respond to Guardian queries via email and phone within 24 hours Produce and deliver reports accurately and on time Provide weekly updates to the Head of Guardian Management Skills & Experience Required Proven experience in property management, lettings, housing or residential operations Strong commercial awareness with a sales and occupancy focus Excellent communication and relationship management skills Confident handling challenging situations with diplomacy and authority Highly organised with strong administration and CRM skills Knowledge of licence agreements, compliance and Guardian-style living (desirable) Comfortable working flexibly and independently as part of a management team Why Apply? Competitive base salary plus commission Varied, autonomous role within a growing property business Opportunity to shape Guardian engagement and operational standards Career progression within property and residential management Mandeville is acting as an Employment Agency in relation to this vacancy.
17/08/2026
Full time
Guardian Manager Property / Guardian Management / Residential Occupancy Salary: c 35,000 per annum + commission Hours: Flexible - as required as part of the management team The Role Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes. Key Responsibilities Guardian & Occupancy Management Recruit, onboard, educate and manage Property Guardians Maintain optimal occupancy levels across all properties Conduct viewings, open days and Guardian events to maximise room sales Achieve agreed room sales targets and KPIs Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days Proactively engage with Guardians to improve retention, satisfaction and compliance Compliance, Welfare & Behaviour Set and enforce behavioural standards in line with Licence Agreements Handle difficult or sensitive Guardian issues professionally and fairly Work closely with Legal to ensure contractual and regulatory compliance Liaise with Finance to address payment delays promptly Act on inspection reports and Guardian welfare issues efficiently Ensure full adherence to Code of Conduct, Health & Safety and Data Protection Marketing & Business Support Partner with Marketing to attract new Guardians via platforms such as SpareRoom Support marketing strategies to fill properties quickly Carry out competitor research and market analysis Assist with marketing and research for new property launches Work with Business Development to transition properties efficiently Reporting & Administration Maintain accurate records on the CRM system Manage keys securely and accurately Respond to Guardian queries via email and phone within 24 hours Produce and deliver reports accurately and on time Provide weekly updates to the Head of Guardian Management Skills & Experience Required Proven experience in property management, lettings, housing or residential operations Strong commercial awareness with a sales and occupancy focus Excellent communication and relationship management skills Confident handling challenging situations with diplomacy and authority Highly organised with strong administration and CRM skills Knowledge of licence agreements, compliance and Guardian-style living (desirable) Comfortable working flexibly and independently as part of a management team Why Apply? Competitive base salary plus commission Varied, autonomous role within a growing property business Opportunity to shape Guardian engagement and operational standards Career progression within property and residential management Mandeville is acting as an Employment Agency in relation to this vacancy.
Title: Regional Head of Estates London (internally, this role is known as Senior Estate Manager) Location: Kenwood House, Hampstead, London, NW3 7JR Salary: From 54,540, depending on skills, experience and location / 36 hours per week / permanent Job type: Permanent Ref: 16554 Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create. We are looking for a Regional Head of Estates London (internally the role is known as Senior Estate Manager) to join our team. The role is full-time and permanent, working 36 hours per week. The London portfolio brings together more than 20 historic sites across the capital and surrounding area, including Kenwood House, Eltham Palace and Gardens, Marble Hill House, Apsley House, Wellington Arch, Down House, Tilbury Fort, Jewel Tower, London Wall, Winchester Palace, the Royal Artillery Monument, historic statues and the Cenotaph. This is a distinctive regional leadership role combining historic mansions with nationally important monuments, memorials, archaeological remains and complex urban stakeholder requirements. You will lead the regional Estates team and oversee an annual estates and maintenance budget of more than 3 million. Based in London, you may work from home or from one of our site-based offices (Kenwood or Eltham Palace), but you will be expected to spend a proportionate amount of your time at Kenwood, Eltham Palace and Apsley House, and travel across the London sites to attend meetings, site visits and engage with colleagues. The Benefits - Salary from 54,540, depending on skills, experience and location - 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years - Matched pension contributions up to 10% - Flexible hours - The opportunity to progress your career within the heritage sector - Apprenticeship opportunities - Subscriptions to professional bodies - Free access to all English Heritage sites for you and up to six friends and family members - 25% discount in our shops and cafes - Enhanced maternity, paternity or shared parental leave - Options to buy additional leave - An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs - Opportunities to go to some of our great live music and history events This is a significant senior leadership role at the heart of English Heritage's work, shaping how some of the country's most significant historic places are cared for, maintained and developed for the future. You will lead, coach and develop a multidisciplinary team, ensuring consistent delivery of maintenance, compliance, conservation and operational priorities. You will manage cyclical, reactive, compliance and capital programmes and an annual estates and maintenance budget of more than 3 million, provide assurance on health and safety, fire and statutory responsibilities, and advise regional and senior stakeholders on estate, maintenance and asset management priorities. This is a unique opportunity to help shape estate delivery across a portfolio of historic buildings and structures in London. We are looking for an experienced estates, property, conservation or facilities leader with strong people leadership, programme and budget management experience. You will bring excellent stakeholder management skills, sound judgement on risk and compliance, and the ability to lead multidisciplinary teams, manage complex programmes and drive continuous improvement in a busy urban heritage environment. To be considered for the role, you'll need experience of: 1. Building and managing complex work programmes and budgets. 2. Working at a senior level contributing to national and departmental strategy and policy. 3. Leading a multi-functional team through periods of change. 4. Procuring and managing construction and maintenance contracts. 5. Leading teams managing an estate with a range of property-related issues including safety, legal and statutory requirements. Interviews will be held on 24th September 2026 at Kenwood House, Hampstead Lane, London NW3 7JR. If you would like to talk to us, e.g. about workplace adjustments or working patterns, please contact Jamie Cain, Head of Estates. No agencies please. Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us. Everybody's welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability, Gender, and Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. Closing date: 06/09/:59:59
17/08/2026
Full time
Title: Regional Head of Estates London (internally, this role is known as Senior Estate Manager) Location: Kenwood House, Hampstead, London, NW3 7JR Salary: From 54,540, depending on skills, experience and location / 36 hours per week / permanent Job type: Permanent Ref: 16554 Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create. We are looking for a Regional Head of Estates London (internally the role is known as Senior Estate Manager) to join our team. The role is full-time and permanent, working 36 hours per week. The London portfolio brings together more than 20 historic sites across the capital and surrounding area, including Kenwood House, Eltham Palace and Gardens, Marble Hill House, Apsley House, Wellington Arch, Down House, Tilbury Fort, Jewel Tower, London Wall, Winchester Palace, the Royal Artillery Monument, historic statues and the Cenotaph. This is a distinctive regional leadership role combining historic mansions with nationally important monuments, memorials, archaeological remains and complex urban stakeholder requirements. You will lead the regional Estates team and oversee an annual estates and maintenance budget of more than 3 million. Based in London, you may work from home or from one of our site-based offices (Kenwood or Eltham Palace), but you will be expected to spend a proportionate amount of your time at Kenwood, Eltham Palace and Apsley House, and travel across the London sites to attend meetings, site visits and engage with colleagues. The Benefits - Salary from 54,540, depending on skills, experience and location - 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years - Matched pension contributions up to 10% - Flexible hours - The opportunity to progress your career within the heritage sector - Apprenticeship opportunities - Subscriptions to professional bodies - Free access to all English Heritage sites for you and up to six friends and family members - 25% discount in our shops and cafes - Enhanced maternity, paternity or shared parental leave - Options to buy additional leave - An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs - Opportunities to go to some of our great live music and history events This is a significant senior leadership role at the heart of English Heritage's work, shaping how some of the country's most significant historic places are cared for, maintained and developed for the future. You will lead, coach and develop a multidisciplinary team, ensuring consistent delivery of maintenance, compliance, conservation and operational priorities. You will manage cyclical, reactive, compliance and capital programmes and an annual estates and maintenance budget of more than 3 million, provide assurance on health and safety, fire and statutory responsibilities, and advise regional and senior stakeholders on estate, maintenance and asset management priorities. This is a unique opportunity to help shape estate delivery across a portfolio of historic buildings and structures in London. We are looking for an experienced estates, property, conservation or facilities leader with strong people leadership, programme and budget management experience. You will bring excellent stakeholder management skills, sound judgement on risk and compliance, and the ability to lead multidisciplinary teams, manage complex programmes and drive continuous improvement in a busy urban heritage environment. To be considered for the role, you'll need experience of: 1. Building and managing complex work programmes and budgets. 2. Working at a senior level contributing to national and departmental strategy and policy. 3. Leading a multi-functional team through periods of change. 4. Procuring and managing construction and maintenance contracts. 5. Leading teams managing an estate with a range of property-related issues including safety, legal and statutory requirements. Interviews will be held on 24th September 2026 at Kenwood House, Hampstead Lane, London NW3 7JR. If you would like to talk to us, e.g. about workplace adjustments or working patterns, please contact Jamie Cain, Head of Estates. No agencies please. Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us. Everybody's welcome at English Heritage Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability, Gender, and Health and Wellbeing. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments. Closing date: 06/09/:59:59
Guardian Manager Property / Guardian Management / Residential Occupancy Salary: c 35,000 per annum + commission Hours: Flexible - as required as part of the management team The Role Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes. Key Responsibilities Guardian & Occupancy Management Recruit, onboard, educate and manage Property Guardians Maintain optimal occupancy levels across all properties Conduct viewings, open days and Guardian events to maximise room sales Achieve agreed room sales targets and KPIs Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days Proactively engage with Guardians to improve retention, satisfaction and compliance Compliance, Welfare & Behaviour Set and enforce behavioural standards in line with Licence Agreements Handle difficult or sensitive Guardian issues professionally and fairly Work closely with Legal to ensure contractual and regulatory compliance Liaise with Finance to address payment delays promptly Act on inspection reports and Guardian welfare issues efficiently Ensure full adherence to Code of Conduct, Health & Safety and Data Protection Marketing & Business Support Partner with Marketing to attract new Guardians via platforms such as SpareRoom Support marketing strategies to fill properties quickly Carry out competitor research and market analysis Assist with marketing and research for new property launches Work with Business Development to transition properties efficiently Reporting & Administration Maintain accurate records on the CRM system Manage keys securely and accurately Respond to Guardian queries via email and phone within 24 hours Produce and deliver reports accurately and on time Provide weekly updates to the Head of Guardian Management Skills & Experience Required Proven experience in property management, lettings, housing or residential operations Strong commercial awareness with a sales and occupancy focus Excellent communication and relationship management skills Confident handling challenging situations with diplomacy and authority Highly organised with strong administration and CRM skills Knowledge of licence agreements, compliance and Guardian-style living (desirable) Comfortable working flexibly and independently as part of a management team Why Apply? Competitive base salary plus commission Varied, autonomous role within a growing property business Opportunity to shape Guardian engagement and operational standards Career progression within property and residential management Mandeville is acting as an Employment Agency in relation to this vacancy.
17/08/2026
Full time
Guardian Manager Property / Guardian Management / Residential Occupancy Salary: c 35,000 per annum + commission Hours: Flexible - as required as part of the management team The Role Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes. Key Responsibilities Guardian & Occupancy Management Recruit, onboard, educate and manage Property Guardians Maintain optimal occupancy levels across all properties Conduct viewings, open days and Guardian events to maximise room sales Achieve agreed room sales targets and KPIs Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days Proactively engage with Guardians to improve retention, satisfaction and compliance Compliance, Welfare & Behaviour Set and enforce behavioural standards in line with Licence Agreements Handle difficult or sensitive Guardian issues professionally and fairly Work closely with Legal to ensure contractual and regulatory compliance Liaise with Finance to address payment delays promptly Act on inspection reports and Guardian welfare issues efficiently Ensure full adherence to Code of Conduct, Health & Safety and Data Protection Marketing & Business Support Partner with Marketing to attract new Guardians via platforms such as SpareRoom Support marketing strategies to fill properties quickly Carry out competitor research and market analysis Assist with marketing and research for new property launches Work with Business Development to transition properties efficiently Reporting & Administration Maintain accurate records on the CRM system Manage keys securely and accurately Respond to Guardian queries via email and phone within 24 hours Produce and deliver reports accurately and on time Provide weekly updates to the Head of Guardian Management Skills & Experience Required Proven experience in property management, lettings, housing or residential operations Strong commercial awareness with a sales and occupancy focus Excellent communication and relationship management skills Confident handling challenging situations with diplomacy and authority Highly organised with strong administration and CRM skills Knowledge of licence agreements, compliance and Guardian-style living (desirable) Comfortable working flexibly and independently as part of a management team Why Apply? Competitive base salary plus commission Varied, autonomous role within a growing property business Opportunity to shape Guardian engagement and operational standards Career progression within property and residential management Mandeville is acting as an Employment Agency in relation to this vacancy.
This Senior Finance Manager role focuses on portfolio operations and cost governance within this property organisation in London. This is a senior business partnering role with real influence, guiding operational decision-making, bringing clarity to cost performance and ensuring value for money across a complex, high-profile portfolio. Client Details A prestigious property organisation in London Description Reporting to the Head of Commercial Finance, the Senior Finance Manager will manage a team of Analysts and act as the primary finance partner to the Head of Portfolio Operations and their leadership team. Your duties will include: Providing clear commercial insight and challenge across operational cost performance, risks and opportunities Lead performance reviews and deliver compelling financial narratives for senior stakeholders Partner with Property Management to manage service charge budgets, recoveries and variances Lead the annual operating cost budget and develop a three year operating and capital cost plan Own the full cost base including headcount, controllable costs, project support costs, allocations, discretionary spend and overheads Build an maintain a single source of truth for all costs, including dashboards showing run-rates, risks, opportunities, trends and efficiencies Oversee BAU Capex reporting, ensuring all spend, progress and forecasts are accurately tracked. Profile The successful Senior Finance Manager will be CCAB Qualified (ACA, CIMA, ACCA, CIPFA) and have previous exposure to managing costs within a Real Estate/Property organisation. This should include a thorough understanding of Service Charge costings. Alongside your excellent knowledge of cost governance and financial controls, you will have previously managed and developed a team of people and have excellent communication skills for engaging with stakeholders. Job Offer A attractive salary ranging from 73,000 to 100,000, dependent on the level of experience, plus an excellent benefits package including discretionary bonus and hybrid working. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
17/08/2026
Full time
This Senior Finance Manager role focuses on portfolio operations and cost governance within this property organisation in London. This is a senior business partnering role with real influence, guiding operational decision-making, bringing clarity to cost performance and ensuring value for money across a complex, high-profile portfolio. Client Details A prestigious property organisation in London Description Reporting to the Head of Commercial Finance, the Senior Finance Manager will manage a team of Analysts and act as the primary finance partner to the Head of Portfolio Operations and their leadership team. Your duties will include: Providing clear commercial insight and challenge across operational cost performance, risks and opportunities Lead performance reviews and deliver compelling financial narratives for senior stakeholders Partner with Property Management to manage service charge budgets, recoveries and variances Lead the annual operating cost budget and develop a three year operating and capital cost plan Own the full cost base including headcount, controllable costs, project support costs, allocations, discretionary spend and overheads Build an maintain a single source of truth for all costs, including dashboards showing run-rates, risks, opportunities, trends and efficiencies Oversee BAU Capex reporting, ensuring all spend, progress and forecasts are accurately tracked. Profile The successful Senior Finance Manager will be CCAB Qualified (ACA, CIMA, ACCA, CIPFA) and have previous exposure to managing costs within a Real Estate/Property organisation. This should include a thorough understanding of Service Charge costings. Alongside your excellent knowledge of cost governance and financial controls, you will have previously managed and developed a team of people and have excellent communication skills for engaging with stakeholders. Job Offer A attractive salary ranging from 73,000 to 100,000, dependent on the level of experience, plus an excellent benefits package including discretionary bonus and hybrid working. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Head of Estates Location: Yorkshire Contract: 6 month interim Rate: 350 - 400 per day Finegreen are supporting a leading healthcare organisation in West Yorkshire with the appointment of an experienced Head of Estates . This is a significant senior leadership opportunity for an accomplished Estates professional to take responsibility for the delivery, performance and strategic development of a complex healthcare estate. Joining at an exciting period of investment and transformation, the successful candidate will provide professional leadership across Estates Technical Services and Capital Development, ensuring the organisation maintains a safe, compliant, sustainable and high-performing environment for patients, staff and visitors. The Role The Head of Estates will have overall responsibility for a broad technical portfolio incorporating operational Estates and maintenance, mechanical and electrical asset management, statutory compliance, capital development, medical engineering, fire safety, Health & Safety, asbestos and Legionella control, waste, sustainability, utilities, energy management, property utilisation and external contract management. The role will lead the Premises Assurance Model (PAM) and ensure accurate submission of Estates data including PAM, ERIC and CQC requirements. A key focus will be maintaining robust compliance across all HTM disciplines, ensuring appropriately qualified Authorised Persons are in place for critical systems including medical gases, ventilation, water, fire, electrical infrastructure, decontamination and lifts. Key Responsibilities The postholder will provide visible leadership across Estates services, lead maintenance and capital programmes, develop Estates strategy and improvement plans, ensure statutory and regulatory compliance, manage PPM and risk systems, oversee external contractors, and lead multidisciplinary technical teams. They will also manage budgets, drive efficiency and CIP delivery, develop KPIs, and support capital project delivery while maintaining strong stakeholder relationships across clinical, operational and external partners. The Candidate The ideal candidate will be a senior Estates leader with significant NHS or healthcare experience, a relevant degree or equivalent qualification, and membership of a professional body such as CIBSE, IHEEM, RICS or RIBA. Chartered status or working towards it is desirable. Strong technical knowledge of HTMs, compliance, capital delivery, contract management and team leadership is essential.
17/08/2026
Contract
Head of Estates Location: Yorkshire Contract: 6 month interim Rate: 350 - 400 per day Finegreen are supporting a leading healthcare organisation in West Yorkshire with the appointment of an experienced Head of Estates . This is a significant senior leadership opportunity for an accomplished Estates professional to take responsibility for the delivery, performance and strategic development of a complex healthcare estate. Joining at an exciting period of investment and transformation, the successful candidate will provide professional leadership across Estates Technical Services and Capital Development, ensuring the organisation maintains a safe, compliant, sustainable and high-performing environment for patients, staff and visitors. The Role The Head of Estates will have overall responsibility for a broad technical portfolio incorporating operational Estates and maintenance, mechanical and electrical asset management, statutory compliance, capital development, medical engineering, fire safety, Health & Safety, asbestos and Legionella control, waste, sustainability, utilities, energy management, property utilisation and external contract management. The role will lead the Premises Assurance Model (PAM) and ensure accurate submission of Estates data including PAM, ERIC and CQC requirements. A key focus will be maintaining robust compliance across all HTM disciplines, ensuring appropriately qualified Authorised Persons are in place for critical systems including medical gases, ventilation, water, fire, electrical infrastructure, decontamination and lifts. Key Responsibilities The postholder will provide visible leadership across Estates services, lead maintenance and capital programmes, develop Estates strategy and improvement plans, ensure statutory and regulatory compliance, manage PPM and risk systems, oversee external contractors, and lead multidisciplinary technical teams. They will also manage budgets, drive efficiency and CIP delivery, develop KPIs, and support capital project delivery while maintaining strong stakeholder relationships across clinical, operational and external partners. The Candidate The ideal candidate will be a senior Estates leader with significant NHS or healthcare experience, a relevant degree or equivalent qualification, and membership of a professional body such as CIBSE, IHEEM, RICS or RIBA. Chartered status or working towards it is desirable. Strong technical knowledge of HTMs, compliance, capital delivery, contract management and team leadership is essential.
With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers, and each other. What You'll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Support Property Managers in delivering excellent service across residential portfolios. Manage resident and stakeholder enquiries, escalating issues where required and maintaining accurate records. Prepare correspondence, raise contractor work orders, and coordinate insurance claims and key/fob requests. Monitor workflows, update property systems, and provide administrative support to ensure efficient portfolio management. Liaise with residents, contractors, and stakeholders to resolve queries and support day-to-day property operations. Conduct occasional site visits to build property knowledge and support service delivery. What You Need to Succeed Strong administrative and organisational skills alongside attention to detail. Customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients Proficient IT user, able to use MS packages as well as a range of internal systems Experience of working in a similar role is desirable Why Join Us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.
17/08/2026
Full time
With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers, and each other. What You'll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Support Property Managers in delivering excellent service across residential portfolios. Manage resident and stakeholder enquiries, escalating issues where required and maintaining accurate records. Prepare correspondence, raise contractor work orders, and coordinate insurance claims and key/fob requests. Monitor workflows, update property systems, and provide administrative support to ensure efficient portfolio management. Liaise with residents, contractors, and stakeholders to resolve queries and support day-to-day property operations. Conduct occasional site visits to build property knowledge and support service delivery. What You Need to Succeed Strong administrative and organisational skills alongside attention to detail. Customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients Proficient IT user, able to use MS packages as well as a range of internal systems Experience of working in a similar role is desirable Why Join Us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.
Experienced Contracts Manager for Insurance Repair Works Our client is a long-established Essex based Construction Company, who carry out a broad spectrum of works from specialised works to churches and listed buildings to mainstream construction and insurance repairs. Employing approximately 100 employees. They are looking for an experienced contracts manager for Insurance repair works based at their central Essex head office. You will be dealing with technical claims ranging from £1k to £500k on both domestic and commercial property insurance claims. You will be responsible for scoping and estimating the repair works, then contracts managing and surveying the works to completion and submitting both interim and final accounts whilst maintaining a close relationship with clients and supply chain. Job role and responsibilities Accurately surveying repairs to domestic & commercial properties for all insured perils. Scoping the required works onto various electronic scoping systems and/or produce competitive tenders for the works including written specifications, whilst having regard for the insured perils. Preparing tender enquiries for suppliers and subcontractors, analyse tender returns and place supply and subcontract orders. Ascertain Health & Safety risks and ensure Health & Safety on site and the compilation of CPP s. Liaison with clients representatives & establishment of good working relationships together with attendance at and contribution at site meetings. Ability to understand, implement and maintain client SLA s. Ensuring projects are completed on budget and to schedule. Carry out site audits and ensure quality of works on site. Deal with variations and any problems on site. Deal with final accounts and hand over to accounts for invoicing. What skills/experience will you need? For the role you will need to have a proven track record of managing client and quality focused, profitable insurance repairs over a number of years. You will be used to producing accurate scope of works, have good computer and organisational skills, an excellent knowledge of trades and relevant costs within the industry and used to managing multiple trades and multiple sites. You will possess good time management skills and the ability to work both as part of a busy team and remotely when required. Good communication skills are essential for the role. Package details In addition to the Contracts Manager salary, (negotiable dependent upon experience), you will receive a company vehicle (or car allowance) and the equipment required to carry out the role plus auto enrolment into a company pension scheme. For an opportunity to join this expanding company please submit your CV ASAP. Our client welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. PLEASE NOTE by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: (url removed)./privacy-policy.html which can be found on our website.
17/08/2026
Full time
Experienced Contracts Manager for Insurance Repair Works Our client is a long-established Essex based Construction Company, who carry out a broad spectrum of works from specialised works to churches and listed buildings to mainstream construction and insurance repairs. Employing approximately 100 employees. They are looking for an experienced contracts manager for Insurance repair works based at their central Essex head office. You will be dealing with technical claims ranging from £1k to £500k on both domestic and commercial property insurance claims. You will be responsible for scoping and estimating the repair works, then contracts managing and surveying the works to completion and submitting both interim and final accounts whilst maintaining a close relationship with clients and supply chain. Job role and responsibilities Accurately surveying repairs to domestic & commercial properties for all insured perils. Scoping the required works onto various electronic scoping systems and/or produce competitive tenders for the works including written specifications, whilst having regard for the insured perils. Preparing tender enquiries for suppliers and subcontractors, analyse tender returns and place supply and subcontract orders. Ascertain Health & Safety risks and ensure Health & Safety on site and the compilation of CPP s. Liaison with clients representatives & establishment of good working relationships together with attendance at and contribution at site meetings. Ability to understand, implement and maintain client SLA s. Ensuring projects are completed on budget and to schedule. Carry out site audits and ensure quality of works on site. Deal with variations and any problems on site. Deal with final accounts and hand over to accounts for invoicing. What skills/experience will you need? For the role you will need to have a proven track record of managing client and quality focused, profitable insurance repairs over a number of years. You will be used to producing accurate scope of works, have good computer and organisational skills, an excellent knowledge of trades and relevant costs within the industry and used to managing multiple trades and multiple sites. You will possess good time management skills and the ability to work both as part of a busy team and remotely when required. Good communication skills are essential for the role. Package details In addition to the Contracts Manager salary, (negotiable dependent upon experience), you will receive a company vehicle (or car allowance) and the equipment required to carry out the role plus auto enrolment into a company pension scheme. For an opportunity to join this expanding company please submit your CV ASAP. Our client welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. PLEASE NOTE by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: (url removed)./privacy-policy.html which can be found on our website.
Head of FM & Building Safety London £90,000 £110,000 plus bonus, car allowance and share schemes A national UK residential property business is hiring a Head of FM & Building Safety to lead its Facilities Management function across a large, multi-region portfolio spanning Build to Rent, PRS and long-held residential assets. Salary & Total Comp £90,000 £110,000 plus bonus car allowance SAYE, Share Incentive Plan and a deferred bonus scheme. National travel across the portfolio is part of the job. Facilities Management You own the strategy, the operating model and the service standards nationally, leading a dispersed team of FM professionals. FM strategy, operating model and service standards Planned preventative and reactive maintenance Procurement, contract management and supplier performance Utilities, energy management and heat networks Mobilisation of new developments into management Input into annual budget planning and service charges FM is one of the largest areas of operational spend Building & Fire Safety You'll sit on the Operational Board, the Health & Safety Committee and building safety forums, with a Director of Health & Safety alongside you. That role is weighted towards audit and assurance, so the operational residential building safety expertise needs to sit with you. The bit that will decide whether you succeed The technical side of this function works. The teams know their jobs. What the business needs is someone who can change how those teams operate, and the two halves of the estate need opposite things from you. FM currently runs at arm s length from the buildings while other teams are on site every day. Getting FM out of the office, visible in the buildings and working alongside those teams is a stated priority. You'll also lead a mix of projects alongside the day job, regeneration works, ESG initiatives and building improvement programmes. The honest bit: this is a senior, regulator-facing role, but a good chunk of it is grip rather than strategy, and a good chunk of the rest is winning people over. If you want a clean strategic brief with a team that already works the way you want, this isn't it. What they're looking for FM leadership across a large, dispersed portfolio. Residential is the obvious fit BTR, PRS, student or social housing but strong operational environments transfer well. Maintenance and FM providers, hospitality and leisure estates all count. Direct experience of managing Higher Risk Buildings and engaging with the Building Safety Regulator Real ownership of statutory compliance frameworks, inspections, remediation and incident investigation Residential fire safety programmes and FRA management A track record of stabilising an unsettled team, or shifting an established one to a new way of working, this matters as much as the technical background Influencing and relationship-building across teams you don t manage Strategic input into procurement and annual budget planning, working alongside a procurement function A self-starter. The details London preferred;. £90,000 £110,000 plus bonus, car allowance, SAYE, Share Incentive Plan and a deferred bonus scheme. National travel across the portfolio is part of the job. The process runs to three stages, including a presentation.
17/08/2026
Full time
Head of FM & Building Safety London £90,000 £110,000 plus bonus, car allowance and share schemes A national UK residential property business is hiring a Head of FM & Building Safety to lead its Facilities Management function across a large, multi-region portfolio spanning Build to Rent, PRS and long-held residential assets. Salary & Total Comp £90,000 £110,000 plus bonus car allowance SAYE, Share Incentive Plan and a deferred bonus scheme. National travel across the portfolio is part of the job. Facilities Management You own the strategy, the operating model and the service standards nationally, leading a dispersed team of FM professionals. FM strategy, operating model and service standards Planned preventative and reactive maintenance Procurement, contract management and supplier performance Utilities, energy management and heat networks Mobilisation of new developments into management Input into annual budget planning and service charges FM is one of the largest areas of operational spend Building & Fire Safety You'll sit on the Operational Board, the Health & Safety Committee and building safety forums, with a Director of Health & Safety alongside you. That role is weighted towards audit and assurance, so the operational residential building safety expertise needs to sit with you. The bit that will decide whether you succeed The technical side of this function works. The teams know their jobs. What the business needs is someone who can change how those teams operate, and the two halves of the estate need opposite things from you. FM currently runs at arm s length from the buildings while other teams are on site every day. Getting FM out of the office, visible in the buildings and working alongside those teams is a stated priority. You'll also lead a mix of projects alongside the day job, regeneration works, ESG initiatives and building improvement programmes. The honest bit: this is a senior, regulator-facing role, but a good chunk of it is grip rather than strategy, and a good chunk of the rest is winning people over. If you want a clean strategic brief with a team that already works the way you want, this isn't it. What they're looking for FM leadership across a large, dispersed portfolio. Residential is the obvious fit BTR, PRS, student or social housing but strong operational environments transfer well. Maintenance and FM providers, hospitality and leisure estates all count. Direct experience of managing Higher Risk Buildings and engaging with the Building Safety Regulator Real ownership of statutory compliance frameworks, inspections, remediation and incident investigation Residential fire safety programmes and FRA management A track record of stabilising an unsettled team, or shifting an established one to a new way of working, this matters as much as the technical background Influencing and relationship-building across teams you don t manage Strategic input into procurement and annual budget planning, working alongside a procurement function A self-starter. The details London preferred;. £90,000 £110,000 plus bonus, car allowance, SAYE, Share Incentive Plan and a deferred bonus scheme. National travel across the portfolio is part of the job. The process runs to three stages, including a presentation.
About The Role What you can expect from us We offer a competitive salary of £28,700 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role Onward Homes are now recruiting for a Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements The role will be based at D'Oliveira Court, M24 5QU. A Full UK Driving Licence and access to your own car is required for this role. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS) Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect" Building Management Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
17/08/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £28,700 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role Onward Homes are now recruiting for a Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements The role will be based at D'Oliveira Court, M24 5QU. A Full UK Driving Licence and access to your own car is required for this role. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS) Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect" Building Management Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Salary: £17,485.35 per annum Job Location: Littlehampton - Oakland Court Hours: 25 hours per week Contract Type: Permanent Operating Company: Grange Property Management Are you customer focused, confident and logical with excellent communication skills? We are currently recruiting for a visiting Scheme Manager to manage our property at Oakland Court, Littlehampton. The scheme has 50 properties which include one- and two-bedroom flats. The position is a lone working role with support from a Regional Manager, Training and Support Assistant and a Head Office Team. The role is customer facing and varied, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs. You will oversee the general management of the building including organisation of repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification. You'll be dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise. We're looking for someone that has a 'can do' attitude and able to manage their own workload independently and able to empathise with the resident age group - typically 65 plus. The ideal candidate will have; A general understanding of building maintenance and repairs. Excellent communication skills. The ability to develop and nurture good working relationships with residents, contractors and clients. A general knowledge of leasehold property would be beneficial but not essential. You must be self-motivated and be able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence. This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference. Car parking is offered on a first come first served basis although the Scheme Manager does have a designated parking space. You'll be expected to work Monday to Friday, 5hrs a day between 9am and 2pm. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 28th August 2026 at midnight Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. This vacancy may close without notice.
17/08/2026
Full time
Salary: £17,485.35 per annum Job Location: Littlehampton - Oakland Court Hours: 25 hours per week Contract Type: Permanent Operating Company: Grange Property Management Are you customer focused, confident and logical with excellent communication skills? We are currently recruiting for a visiting Scheme Manager to manage our property at Oakland Court, Littlehampton. The scheme has 50 properties which include one- and two-bedroom flats. The position is a lone working role with support from a Regional Manager, Training and Support Assistant and a Head Office Team. The role is customer facing and varied, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs. You will oversee the general management of the building including organisation of repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification. You'll be dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise. We're looking for someone that has a 'can do' attitude and able to manage their own workload independently and able to empathise with the resident age group - typically 65 plus. The ideal candidate will have; A general understanding of building maintenance and repairs. Excellent communication skills. The ability to develop and nurture good working relationships with residents, contractors and clients. A general knowledge of leasehold property would be beneficial but not essential. You must be self-motivated and be able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence. This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference. Car parking is offered on a first come first served basis although the Scheme Manager does have a designated parking space. You'll be expected to work Monday to Friday, 5hrs a day between 9am and 2pm. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 28th August 2026 at midnight Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. This vacancy may close without notice.
