34 jobs found

Senior Head of Operations CONTRACT: Permanent, Full Time (35 hours per week) ORGANISATION: Royal Life Saving Society UK (RLSS UK) DIRECTORATE: Corporate Services LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ) REPORTS TO: Chief Executive Officer DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT SALARY: £48,000 to £52,000 per annum ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have 'Communities free from drowning' and our strategic framework details our goals over this period. ROLE AND RESPONSIBILITIES The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate. Our current Regulatory bodies are: The Office of Qualifications and Examinations Regulation, Ofqual in England. The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland. Qualifications Wales, QW in Wales. Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator. Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation's systems and culture needed to support high-quality delivery across a growing water safety education charity. The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation's purpose 'To prevent drowning, so everyone can enjoy water safely'. KEY RESPONSIBILITIES Organisational Leadership & Operations Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions Develop and improve internal systems, processes, and operational procedures Support organisational planning and delivery Work closely with the CEO and senior managers to support organisational growth and resilience Contribute to organisational decision-making and leadership culture Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary Build effective relations across departments to support organisational excellence Always demonstrate and uphold the Society's values and behavioural standards. People & HR Management Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement Lead on the development and presentation of recommendations for annual pay and benefits review Support recruitment, onboarding, and staff development processes Help foster a positive, inclusive, and high-performing workplace culture Support managers with operational people-management matters Compliance Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies Ensure compliance with RLSS UK regulators Oversee organisational risk management systems Ensure appropriate insurance, contracts, and compliance frameworks are in place Lead on operational health and safety systems and organisational compliance Organisational Systems Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams Oversee operational procurement and contract management systems Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security Improve internal reporting and programme coordination systems Programme & Delivery Support Support operational coordination across RLSS UK programmes and projects Help ensure teams are appropriately resourced and supported Improve organisational project management systems and workflows Support efficient collaboration across delivery teams Contribute to organisational development opportunities and partnerships Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK's compliance programme To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills, and/or Aptitudes Significant experience in operational management, organisational leadership or business management Experience developing and improving organisational systems and processes Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT Demonstrable experience supporting HR and people-management processes Excellent organisational and project management skills Strong interpersonal and communication skills Ability to work strategically while also being comfortable with operational detail Experience managing competing priorities in a fast-paced environment High level of integrity and dependability Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace Proficient in Microsoft Office and organisational software systems Desirable Relevant Experience, Skills, and/or Aptitudes Experience working within the charity sector Knowledge of charity governance and funding environments Experience supporting organisational growth and change management Familiarity with CRM systems and operational databases Understanding of health and safety systems We are looking for someone who: Is highly organised, proactive, and solutions-focused Enjoys enabling others to succeed Can balance strategic thinking with practical delivery Is calm and adaptable in a growing organisation Has a positive, can-do attitude and demonstrates RLSS UK values Has strong emotional intelligence and leadership skills YOUR APPLICATION Please send your CV and a Cover Letter outlining your suitability for the post Closing Date - 11.59pm, Thursday 23 July 2026 Interview Date - Thursday 30 July 2026 at our Worcester Head Office (subject to change) WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan Enhanced Society Sick Pay Eye Care Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials Subject to eligibility criteria Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liason officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: Provide advice and support to residents prior to the installations process. Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. Manage the resident journey in accordance with client and company engagement procedures. Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works. Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference. Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client s customer care team where appropriate. Arrange and confirm access with residents, scheduling appointments to facilitate the delivery of works. Ensure communication packs and associated materials are prepared and distributed for new contracts. Supporting Social Value initiatives. Requirements of a Tenant Liaison Officer: Proven ability to manage and prioritise workload effectively Excellent customer service skills with a resident-focused approach Strong verbal and written communication skills Awareness of health and safety regulations and safe working practices on construction sites Basic knowledge of GDPR and data protection principles A basic understanding of retrofit. An effective approach to problem solving. Minimum 1 year in a customer facing role within the construction industry Full UK driving licence GCSE s and above Benefits of a Tenant Liaison Officer: 40 hours per week Monday Friday Paid mileage A supportive team environment How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint an Income Officer . Location: Gloucestershire Start date: ASAP Home-working: Three days working from home per week Length of Contract : 12 months Pay: 32,750 to 33,050 Hours of work: 35 hours per week (Monday to Friday) Your duties in this role would include: Chasing rent arrears from tenants, ranging in value of account Arranging repayment plans with tenants and giving out benefits/UC advice Offering advice on housing benefits to clients Enabling clients to maximise their income Attending clients' homes for visits to discuss their rental accounts Handling court paperwork process, attending court if required and service notices Helping clients to sustain their tenancies and signposting them to external support services Essential requirements for this role: Ability to support clients, ensuring they understand any issues and advising them Experience in chasing rent arrears in some capacity Ability to manage a patch of properties and manage time effectively Added benefits for you: 25 days annual leave per year Great pension scheme Flexible client with a friendly environment If this position is of interest to you and feel you possess the required skills set, please apply via this advert and we will get in contact with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.

The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.

Are you an Assistant Site Manager who's hoping to work for a company that invests in your development ? Wanting to progress to Site Manager? This could be the role for you. What you'll get: Up to 40k Car allowance Company bonus 26 holidays + 8BH Company training and progression. Key aspects of the role: Working within the Social Housing sector, primarily roofing schemes , to produce seamless results for local authorities. Overseeing the works, working alongside the Site Manager leading the Trades & Labours team, Tenant Liaison Officers, and sub-contractors. Planning the project to ensure it runs smoothly and health and safety is adhered to. Using your knowledge of roofing, rendering, and more external schemes to drive the contract to completion. What you'll need: Strong experience in Social Housing Refurbishment construction - ideally prior knowledge in roofing. UK Driving Licence Right to work in the UK Who you'll be working for: You'll be working with a Tier 1 Social Housing contractor who has been working with local authorities and housing associations for over 35 years across the UK. All employees are given the opportunities to progress internally and work to their strengths, you'll be sure to feel valued with this excellent company. What's next: If you want to hear more about this Assistant Site Manager role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.

My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer.

Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company You will be joining a forward-thinking and community-focused housing provider committed to delivering high-quality housing services and creating sustainable tenancies. With a strong service-first ethos, the organisation prioritises customer wellbeing, proactive support, and collaborative working, offering a progressive environment where employees are empowered to make a genuine difference within local communities. Your new role As a Housing Officer, you will play a pivotal role in delivering effective tenancy management services across a defined patch. You will be responsible for managing a diverse caseload, including anti-social behaviour (ASB), tenancy breaches, safeguarding concerns, and tenancy fraud, ensuring fair and consistent outcomes. What you'll need to succeed To excel in this Housing Officer role, you will bring: Proven experience in housing management or tenancy services, particularly managing ASB and safeguarding cases Strong ability to manage complex and high-volume caseloads effectively Excellent communication and interpersonal skills, with the ability to influence positive outcomes Experience of working with vulnerable customers and handling challenging situations with empathy Strong organisational and record-keeping skills A full driving licence and willingness to travel across a housing patch Desirable: Knowledge of housing legislation, safeguarding frameworks, and anti-social behaviour processes What you'll get in return A rewarding role with real impact on communities and residents' lives Flexible hybrid working arrangements supporting work-life balance Opportunities for professional development and career progression A supportive, inclusive team culture within a values-driven organisation Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Housing Officer x2 Location: South West Salary: £36,000 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Closing Date: 14 of July 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers to cover the following patches in Dorset; x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6) x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Are you a Project Manager who's hoping to work for a company that invests in your development ? Have you been involved in Social Housing refurbishment works such as Kitchen & Bathrooms, Windows & Doors and more? This could be the role for you. What you'll get: Up to 60k Car allowance/company car Company bonus 26 holidays + 8BH Company training and progression. Key aspects of the role: Working within the Social Housing sector, primarily refurbishments , to produce seamless results for local authorities. Overseeing the works, leading the Site Managers, Trades & Labours team, Tenant Liaison Officers, and sub-contractors. Planning the project to ensure it runs smoothly and health and safety is adhered to. Using your knowledge of roofing, rendering, and more external schemes to drive the contract to completion. What you'll need: Strong experience in Social Housing Refurbishment CSCS Card SMSTS First Aid at work UK Driving Licence Right to work in the UK Who you'll be working for: You'll be a key member of a Social Housing contractor who has solidified their reputation across Yorkshire and Midlands with various local authorities and housing associations. All employees are given the opportunities to progress internally and work to their strengths, you'll be sure to feel valued with this excellent company. What's next: If you want to hear more about this Project Manager role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.

2fawcett Recruitment are recruiting for a Social Value & Business Development Coordinator 2fawcett Recruitment are delighted to be recruiting for an exciting opportunity with a growing and forward-thinking organisation based in Oldham. This is an excellent opportunity for an enthusiastic and organised individual who is passionate about creating positive community impact while also supporting business growth. This varied position combines Social Value delivery with Business Development, making it ideal for someone who enjoys building relationships, managing multiple projects, engaging with local communities, and identifying opportunities to develop new partnerships. If you thrive in a people-focused environment and enjoy making a genuine difference whilst contributing to commercial success, we'd love to hear from you. The Role As the Social Value & Business Development Coordinator, you will be responsible for planning, coordinating and delivering social value initiatives across multiple projects whilst supporting the business in developing new client relationships and identifying growth opportunities. Working closely with internal teams, clients, schools, charities, local authorities and community organisations, you will ensure social value commitments are achieved whilst promoting the organisation's services within the marketplace. Key Responsibilities - Social Value Coordinate and deliver social value commitments across multiple live projects. Develop and implement Social Value Action Plans in line with client and contractual requirements. Build and maintain strong relationships with schools, colleges, charities, community groups and local stakeholders. Organise and deliver community engagement activities including careers events, employability workshops, educational sessions and volunteering initiatives. Identify opportunities to maximise community benefit across projects. Work closely with operational teams to ensure social value targets are achieved. Collect, monitor and report social value data and outcomes using relevant reporting systems. Produce reports demonstrating measurable community impact. Ensure all social value activities remain compliant with contractual obligations. Business Development Support the Business Development team in identifying and developing new opportunities. Build relationships with existing and prospective clients across the region. Attend networking events, exhibitions and industry meetings to promote the business. Develop partnerships with local organisations and supply chain partners. Assist with tender submissions, PQQs and bid documentation, particularly around social value content. Research upcoming projects and identify potential opportunities. Promote the company's social value offering as part of client engagement activities. Help generate new business leads and contribute towards company growth objectives. About You We are looking for someone who is confident, personable and highly organised, with the ability to build relationships with people at all levels. You'll enjoy working across multiple projects and have a genuine passion for delivering positive social impact whilst recognising the commercial importance of developing strong client relationships. Experience & Skills Required Previous experience within a Social Value, Community Engagement, CSR, Project Coordination or Stakeholder Engagement role. Experience working with multiple projects simultaneously and managing competing priorities. Strong stakeholder management and relationship-building skills. Experience working with schools, charities, community groups or local authorities would be advantageous. Confident communicator with excellent presentation skills. Strong administration and organisational abilities. Ability to produce reports and analyse data. Commercial awareness with an interest in business development. Proficient in Microsoft Office. Full UK Driving Licence and willingness to travel when required. Personal Attributes Passionate about creating positive community impact. Confident networker with excellent interpersonal skills. Self-motivated and proactive. Professional and approachable. Strong attention to detail. Able to work independently and collaboratively. Solution-focused with excellent problem-solving skills. Highly organised with excellent time management. What's on Offer Permanent, full-time position Competitive salary Opportunity to play a key role in both community engagement and business growth Supportive and collaborative working environment Ongoing training and professional development Career progression opportunities Company events and networking opportunities This opportunity would suit candidates with experience as a Social Value Coordinator, Social Value Officer, Community Engagement Officer, CSR Coordinator, Stakeholder Engagement Coordinator, Community Partnerships Manager, Project Coordinator or someone with a blend of Social Value and Business Development experience looking to take the next step in their career. The ideal profile would include experience managing multiple projects, engaging with schools, charities and stakeholders, delivering measurable community initiatives, and building strong commercial relationships.

Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Planned Contract Manager - Social Housing Salary: 60,000 - 65,000 per annum + package Job Type: Permanent Are you an experienced Contract Manager looking for your next challenge within the social housing sector? We are working with a well-established and growing contractor that delivers high-quality maintenance and refurbishment services to housing associations and local authorities. Due to continued growth, they are looking to appoint a Planned Contract Manager to oversee a portfolio of planned maintenance, voids, complex works, and reactive damp and mould programmes. This is an excellent opportunity to join a forward-thinking business that values its people and offers genuine long-term career progression. The Role As Planned Contract Manager, you will have full operational responsibility for the successful delivery of multiple contracts, ensuring projects are completed safely, on time, within budget, and to the highest quality standards. You will lead operational teams, manage client relationships, and ensure exceptional service delivery across a range of social housing programmes. Key Responsibilities Oversee the delivery of planned maintenance programmes within occupied social housing. Manage void property refurbishment projects, ensuring properties are turned around efficiently and to agreed standards. Lead the delivery of complex works, including structural and major refurbishment projects. Oversee reactive damp and mould remediation programmes, ensuring compliance with current legislation and best practice. Manage Contracts Supervisors, Site Managers, Resident Liaison Officers, and operational teams. Ensure contracts are delivered in line with KPIs, SLAs, budgets, and programme requirements. Build and maintain strong relationships with housing association and local authority clients. Monitor financial performance alongside commercial teams, ensuring profitability and cost control. Manage subcontractors, suppliers, and direct labour. Ensure full compliance with health and safety legislation and company procedures. Produce regular operational reports, forecasts, and client updates. Drive continuous improvement in customer satisfaction and operational performance. About You Proven experience managing planned maintenance contracts within the social housing sector. Strong knowledge of planned works, voids, complex refurbishment projects, and reactive maintenance. Experience managing damp and mould programmes is highly desirable. Excellent leadership and people management skills. Strong commercial awareness with the ability to manage budgets and contract performance. Excellent client-facing and communication skills. Good understanding of health and safety legislation. Full UK driving licence. What's on Offer Salary of 60,000 - 65,000 depending on experience. Permanent, full-time opportunity. Competitive benefits package. Career progression within a growing and reputable contractor. Opportunity to manage high-profile social housing contracts. Supportive and collaborative working environment. Long-term job security with a business experiencing sustained growth. If you're an experienced Contract Manager looking to take the next step in your career with a respected social housing contractor, we'd love to hear from you. Apply today or contact us for a confidential discussion.

The role of Social Value Officer within the property industry involves planning, implementing, and managing social value initiatives to foster positive community impact. The position requires a detail-oriented professional who can collaborate effectively and deliver measurable outcomes. Client Details This opportunity is with a well-established organisation in the property industry. As a mid-sized company, they are known for their focus on delivering quality services and creating meaningful contributions to the communities they serve. Description Develop and implement social value strategies aligned with company goals and community needs. Collaborate with internal teams and external stakeholders to identify and deliver impactful initiatives. Monitor, evaluate, and report on the effectiveness of social value programmes. Promote awareness of social value policies within the organisation and among stakeholders. Prepare and present reports showcasing the outcomes of social value activities. Ensure compliance with relevant regulations and best practices within the property industry. Support funding applications and partnerships to enhance social value initiatives. Maintain accurate records of social value activities and outcomes for auditing purposes. Profile A successful Social Value Officer should have: A strong understanding of social value principles and their application in the property industry. Proven ability to manage multiple projects and meet deadlines effectively. Excellent communication and stakeholder engagement skills. Experience in monitoring and reporting on project outcomes. Proficiency in using relevant software for data analysis and reporting. A proactive approach to problem-solving and decision-making. A relevant qualification or equivalent experience in a related field. Happy to travel across various Locations Job Offer A competitive salary ranging from £31,500 to £38,500 GBP per annum. Access to a company car as part of the benefits package. A permanent role within a supportive and collaborative team environment. Opportunities for professional development and career growth within the property industry. The chance to make a tangible impact within the community of Rotherham. If you are passionate about creating positive social change and have the skills to excel as a Social Value Officer, we encourage you to apply today.

Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression