Contact Centre Manager

Contact Centre Manager - Birmingham

40,000 annual salary

Excellent opportunity to develop your career!

8:30am - 5.30pm (Monday - Friday)

Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham!

What You'll Do:

As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times.

Key responsibilities include:

• Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor.
• Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs).
• Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs.
• Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution.

What We're Looking For:

A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking:

• Proven experience in call centre, sales, or customer service management with a hands-on approach.
• Strong leadership, motivational, and organizational skills.
• Excellent communication and interpersonal abilities.
• A knack for problem-solving and decision-making.

Why Join our Client?

This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy:

• A permanent contract with competitive benefits.
• A vibrant, supportive work environment where your contributions truly matter.
• Opportunities for professional development and career growth.

Success in This Role Looks Like:

• Consistent achievement of sales and revenue targets.
• Enhanced conversion rates and improved customer retention.
• A high-performing, engaged sales team that feels valued and motivated.
• Streamlined, responsive contact centre operations that exceed customer expectations.

Ready to Make Your Mark?

If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.