Housing Officer Temporary - 3 Months Full Time 22.50 Umbrella Swadlincote We are currently working on behalf of a public sector client to recruit to a Housing Officer on a Temporary basis in Swadlincote. Responsibilities of the Housing Officer includes: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean Requirements of the Housing Officer includes: UK Driving License Basic DBS To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
08/07/2026
Seasonal
Housing Officer Temporary - 3 Months Full Time 22.50 Umbrella Swadlincote We are currently working on behalf of a public sector client to recruit to a Housing Officer on a Temporary basis in Swadlincote. Responsibilities of the Housing Officer includes: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean Requirements of the Housing Officer includes: UK Driving License Basic DBS To be considered for this exciting role, please contact Connor Lamb - Recruitment Consultant at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Your new company We are excited to be partnering with Yorkshire Water in the recruitment of a Lead Commercial Property Surveyor to join the team on an 18-month fixed-term contract.Your new company makes sure that over 5.4 million people living in the region and the millions of people who visit the region each year, can rely on their services, and have clean and safe drinking water on tap and that their wastewater is taken away. Your new company looks after communities, protects the environment, and provides essential water and wastewater services to every corner of the region, and plays a key role in the region's health, wellbeing, and prosperity. Your new role Lead on exciting property acquisitions, disposals and landlord & tenant matters, providing expert advice that supports Yorkshire Water's long-term strategy. Take the lead on a wide range of estate and property matters across one of Yorkshire's largest land portfolios. Carry out land and property inspections across the region, ensuring opportunities and risks are identified early. Manage and respond to estate enquiries, delivering excellent service and practical solutions. Inspire, support and develop a team of surveyors and land officers Build strong relationships with internal teams and external stakeholders to solve problems and unlock opportunities across the estate. Oversee income and expenditure reporting, helping to drive financial performance Support the Senior Estates Manager in delivering business strategy, financial targets and key long-term objectives. Mentor and coach colleagues, including supporting graduate surveyors through their APC journey. What skills & qualifications you will need: Hold an MRICS accredited degree and be MRICS qualified Proven experience delivering complex estates projects on time and achieving outstanding results Confident carrying out inspections across a wide range of land and property types Strong understanding of Health & Safety regulations and best practice within property and estates Extensive knowledge of the legal and regulatory requirements surrounding the ownership, management, acquisition, disposal and leasing of land and property Excellent understanding of regional property markets and emerging opportunities Commercially driven, with a proven ability to deliver against challenging financial and business targets. What you'll get in return A competitive salary, depending on experience 53,339 - 66,674 This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance ( 3000 per annum) subject to company criteria. Annual incentive related bonus ( 1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Lead Surveyor progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
08/07/2026
Contract
Your new company We are excited to be partnering with Yorkshire Water in the recruitment of a Lead Commercial Property Surveyor to join the team on an 18-month fixed-term contract.Your new company makes sure that over 5.4 million people living in the region and the millions of people who visit the region each year, can rely on their services, and have clean and safe drinking water on tap and that their wastewater is taken away. Your new company looks after communities, protects the environment, and provides essential water and wastewater services to every corner of the region, and plays a key role in the region's health, wellbeing, and prosperity. Your new role Lead on exciting property acquisitions, disposals and landlord & tenant matters, providing expert advice that supports Yorkshire Water's long-term strategy. Take the lead on a wide range of estate and property matters across one of Yorkshire's largest land portfolios. Carry out land and property inspections across the region, ensuring opportunities and risks are identified early. Manage and respond to estate enquiries, delivering excellent service and practical solutions. Inspire, support and develop a team of surveyors and land officers Build strong relationships with internal teams and external stakeholders to solve problems and unlock opportunities across the estate. Oversee income and expenditure reporting, helping to drive financial performance Support the Senior Estates Manager in delivering business strategy, financial targets and key long-term objectives. Mentor and coach colleagues, including supporting graduate surveyors through their APC journey. What skills & qualifications you will need: Hold an MRICS accredited degree and be MRICS qualified Proven experience delivering complex estates projects on time and achieving outstanding results Confident carrying out inspections across a wide range of land and property types Strong understanding of Health & Safety regulations and best practice within property and estates Extensive knowledge of the legal and regulatory requirements surrounding the ownership, management, acquisition, disposal and leasing of land and property Excellent understanding of regional property markets and emerging opportunities Commercially driven, with a proven ability to deliver against challenging financial and business targets. What you'll get in return A competitive salary, depending on experience 53,339 - 66,674 This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance ( 3000 per annum) subject to company criteria. Annual incentive related bonus ( 1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Lead Surveyor progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Housing Officer on a temporary basis for a period of c. 6-9 months. Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including: Estate Management. Allocations and Void Management. Income Recovery / Rent Arrears Management. Anti-Social Behaviour Case Management. What you'll need to succeed To be considered for this position, you must possess: A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or; A minimum of 3 years' experience working as a Housing Officer. Additionally, you must have: Experience in the business use of Microsoft Office packages including Outlook, Word and Excel. A full current driving licence and access to a car. Ideally, you will possess: Knowledge of working practices within housing organisations providing social housing. Working knowledge of the welfare benefit system and e-benefits. Working Knowledge of NIHE HMS system. What you'll get in return This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
08/07/2026
Full time
Your new company The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit a Housing Officer on a temporary basis for a period of c. 6-9 months. Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including: Estate Management. Allocations and Void Management. Income Recovery / Rent Arrears Management. Anti-Social Behaviour Case Management. What you'll need to succeed To be considered for this position, you must possess: A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or; A minimum of 3 years' experience working as a Housing Officer. Additionally, you must have: Experience in the business use of Microsoft Office packages including Outlook, Word and Excel. A full current driving licence and access to a car. Ideally, you will possess: Knowledge of working practices within housing organisations providing social housing. Working knowledge of the welfare benefit system and e-benefits. Working Knowledge of NIHE HMS system. What you'll get in return This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing Officer Location: Reading (Regular Travel Across Slough & London) Rate: £200-£250 per day (Umbrella) Contract: 3-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a busy housing team on an initial 3-month temporary contract with an immediate start. You will be responsible for managing a patch of approximately 310 properties , providing a high-quality housing management service while building positive relationships with residents and ensuring tenancy obligations are met. Key Responsibilities: Manage a portfolio of approximately 310 residential properties Handle rent arrears and support income recovery Investigate and manage Anti-Social Behaviour (ASB) cases Conduct new tenancy sign-ups and ensure tenants understand their tenancy agreements Carry out general tenancy management duties, including estate inspections and resident visits Work closely with internal departments and external agencies to resolve tenancy-related issues Deliver an excellent customer-focused housing management service Requirements: Previous experience working as a Housing Officer or in a similar housing management role Proven experience managing rent arrears , ASB cases , and tenancy sign-ups Strong communication, organisation, and case management skills Full UK driving licence and access to a vehicle, or the ability to travel regularly across Reading, Slough, and London
07/07/2026
Seasonal
Housing Officer Location: Reading (Regular Travel Across Slough & London) Rate: £200-£250 per day (Umbrella) Contract: 3-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a busy housing team on an initial 3-month temporary contract with an immediate start. You will be responsible for managing a patch of approximately 310 properties , providing a high-quality housing management service while building positive relationships with residents and ensuring tenancy obligations are met. Key Responsibilities: Manage a portfolio of approximately 310 residential properties Handle rent arrears and support income recovery Investigate and manage Anti-Social Behaviour (ASB) cases Conduct new tenancy sign-ups and ensure tenants understand their tenancy agreements Carry out general tenancy management duties, including estate inspections and resident visits Work closely with internal departments and external agencies to resolve tenancy-related issues Deliver an excellent customer-focused housing management service Requirements: Previous experience working as a Housing Officer or in a similar housing management role Proven experience managing rent arrears , ASB cases , and tenancy sign-ups Strong communication, organisation, and case management skills Full UK driving licence and access to a vehicle, or the ability to travel regularly across Reading, Slough, and London
Hays Construction and Property
Inverness, Highland
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
06/07/2026
Seasonal
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint a Neighbourhood Manager . Location: South Wales Start date: ASAP Home-working: Two to Three days per week working from home Length of Contract : 6-month Fixed Term Contract Pay: 42,000 Hours of work: 37 hours per week (Monday to Friday) Your duties in this role would include: Managing a patch of properties, handling estate inspections and reporting any repairs Managing 5 Officers across Newport and Cardiff Overseeing any ASB disputes, mediating between parties and reaching resolution Handling all aspects of lettings, viewings, sign-ups and property allocation Assisting clients to understand their tenancy, any breaches and enabling sustainment Services notices and attending court if required Signposting queries and attending group meetings in relation to letting of properties Liaising with income team if required as well as the maintenance team You must have experience in housing management for this role and have a car If this position is of interest to you and feel you possess the required skills set, please reply to this email and the team will get in touch with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.
03/07/2026
Contract
TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint a Neighbourhood Manager . Location: South Wales Start date: ASAP Home-working: Two to Three days per week working from home Length of Contract : 6-month Fixed Term Contract Pay: 42,000 Hours of work: 37 hours per week (Monday to Friday) Your duties in this role would include: Managing a patch of properties, handling estate inspections and reporting any repairs Managing 5 Officers across Newport and Cardiff Overseeing any ASB disputes, mediating between parties and reaching resolution Handling all aspects of lettings, viewings, sign-ups and property allocation Assisting clients to understand their tenancy, any breaches and enabling sustainment Services notices and attending court if required Signposting queries and attending group meetings in relation to letting of properties Liaising with income team if required as well as the maintenance team You must have experience in housing management for this role and have a car If this position is of interest to you and feel you possess the required skills set, please reply to this email and the team will get in touch with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.
TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint an Income Officer . Location: Gloucestershire Start date: ASAP Home-working: Three days working from home per week Length of Contract : 12 months Pay: 32,750 to 33,050 Hours of work: 35 hours per week (Monday to Friday) Your duties in this role would include: Chasing rent arrears from tenants, ranging in value of account Arranging repayment plans with tenants and giving out benefits/UC advice Offering advice on housing benefits to clients Enabling clients to maximise their income Attending clients' homes for visits to discuss their rental accounts Handling court paperwork process, attending court if required and service notices Helping clients to sustain their tenancies and signposting them to external support services Essential requirements for this role: Ability to support clients, ensuring they understand any issues and advising them Experience in chasing rent arrears in some capacity Ability to manage a patch of properties and manage time effectively Added benefits for you: 25 days annual leave per year Great pension scheme Flexible client with a friendly environment If this position is of interest to you and feel you possess the required skills set, please apply via this advert and we will get in contact with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.
03/07/2026
Contract
TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint an Income Officer . Location: Gloucestershire Start date: ASAP Home-working: Three days working from home per week Length of Contract : 12 months Pay: 32,750 to 33,050 Hours of work: 35 hours per week (Monday to Friday) Your duties in this role would include: Chasing rent arrears from tenants, ranging in value of account Arranging repayment plans with tenants and giving out benefits/UC advice Offering advice on housing benefits to clients Enabling clients to maximise their income Attending clients' homes for visits to discuss their rental accounts Handling court paperwork process, attending court if required and service notices Helping clients to sustain their tenancies and signposting them to external support services Essential requirements for this role: Ability to support clients, ensuring they understand any issues and advising them Experience in chasing rent arrears in some capacity Ability to manage a patch of properties and manage time effectively Added benefits for you: 25 days annual leave per year Great pension scheme Flexible client with a friendly environment If this position is of interest to you and feel you possess the required skills set, please apply via this advert and we will get in contact with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.
The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.
03/07/2026
Contract
The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. Description Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs. Negotiate affordable repayment plans and maintain regular contact with former residents. Trace former tenants using appropriate methods to maximise debt recovery. Prepare cases for legal action and support debt recovery through court processes where necessary. Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates. Provide advice and signpost residents to internal and external support services. Maintain accurate records and customer information on housing management systems. Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements. Profile Experience in housing income management, arrears recovery or debt collection. Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically. Knowledge of social housing legislation, tenancy agreements and debt recovery processes. Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs). Ability to build positive relationships with residents, colleagues and external agencies. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Excellent attention to detail and experience maintaining accurate records and customer data. A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery Job Offer 31,000 Salary Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service. 33 days paid holiday including bank holidays with the option to buy or sell more. Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year. Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal. Emergency Leave, Carers Leave and enhanced new-parent and adoption pay. Health Care Cash Plan and gym membership discounts. Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.
Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
01/07/2026
Full time
Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to join a busy Housing Operations team. This is an excellent opportunity for a housing professional with experience in service charges, rents, leasehold management, or property management to play a key role in delivering a transparent, accurate, and customer-focused service to residents. You will support the management and administration of service charges, rents, estate charges, utility charges, and sinking funds across a large residential portfolio. Working closely with internal teams, managing agents, residents, contractors, and stakeholders, you will ensure charges are administered fairly, accurately, and in compliance with all relevant legislation and best practice. The Role As the Service Charge & Rent Officer, you will be responsible for managing the calculation, application, billing, reconciliation, and communication of rents and service charges while ensuring residents receive clear information and excellent service. You will act as a key point of contact for service charge and rent enquiries, supporting residents while ensuring value for money and regulatory compliance. Key Responsibilities Service Charge & Rent Administration Calculate, set, issue, and reconcile service charges and rents. Apply rent and service charge information accurately to customer accounts and on re-let properties. Calculate individual service charges and ensure costs are correctly apportioned. Produce and issue annual service charge accounts and statements. Administer sinking funds and issue annual sinking fund statements. Set service charges for new developments and schemes. Calculate and administer estate charges and personal charges. Manage utility billing arrangements in line with legislation and regulatory requirements. Provide accurate rent and service charge information to internal stakeholders. Managing Agent & Financial Management Liaise with managing agents and scrutinise service charge and maintenance costs. Challenge incorrect or unreasonable charges where appropriate. Process managing agent invoices within agreed timescales. Calculate estimated and actual costs for service charge recovery. Support budgeting, forecasting, and financial planning activities. Assist with reconciliations and financial reporting. Compliance & Legislation Ensure compliance with housing legislation, lease agreements, regulatory requirements, and best practice. Support Section 20 consultation processes and service charge recovery activities. Ensure compliance with leasehold legislation and relevant housing regulations. Prepare information for audits, inspections, and regulatory reviews. Monitor legal and regulatory changes and help implement updates where required. Resident Engagement & Customer Service Act as a key contact for resident enquiries relating to rents and service charges. Explain service charge calculations and rent structures in a clear and accessible manner. Resolve disputes and complaints professionally and effectively. Support resident meetings and consultations regarding service charge budgets and expenditure. Deliver exceptional customer service while maintaining compliance and accuracy. Continuous Improvement Identify opportunities to improve processes, systems, and efficiencies. Support transformation initiatives and new technology implementation. Contribute to service improvements that enhance the resident experience and deliver value for money. What We're Looking For Essential Experience Experience working in a Service Charge, Rent, Leasehold, Housing Finance, Income Management, or similar housing-related role. Strong understanding of service charges, estate charges, sinking funds, and rent-setting processes. Experience within a housing association, local authority, property management company, managing agent, or similar environment. Knowledge of leasehold management and Section 20 consultation processes. Experience handling customer queries and managing stakeholder relationships. Experience working with housing management systems and financial reporting. Knowledge & Skills Strong knowledge of service charge legislation and housing regulations. Understanding of lease agreements, tenancy agreements, and housing law. Knowledge of the Landlord and Tenant Act 1985 and related housing legislation. Excellent financial analysis, budgeting, reconciliation, and reporting skills. Strong attention to detail and accuracy. Ability to interpret complex financial and legal information and communicate it clearly to residents and colleagues. Excellent customer service, communication, and problem-solving skills. Strong organisational and time-management abilities. Proficient in Microsoft Excel and housing management software. Qualifications Degree-level qualification, relevant professional qualification, or equivalent experience. Evidence of continued professional development. CIH qualification (or working towards) is desirable. What You'll Bring A resident-focused approach. Strong analytical and investigative skills. The ability to build positive relationships with residents, colleagues, contractors, and external stakeholders. A proactive and solutions-focused mindset. A commitment to accuracy, transparency, and continuous improvement. What's on Offer? Hybrid working arrangement. A varied and rewarding role with genuine impact. Supportive and collaborative team environment. Ongoing training and professional development opportunities. Long-term career prospects within housing and property management. If you have experience in service charges, rents, leasehold management, or housing finance and are passionate about delivering a high-quality service to residents, we'd love to hear from you. Please note: This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.
26/06/2026
Full time
Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
24/06/2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Housing Officer Derby, Derbyshire Flexible - full time - 37.5 hours per week Contracted position Duration - 3-6 months Hourly Rate - Negotiable Our client, an organisation based in Bur is looking for a Housing Officer, to act as the main point of contact for tenants in a geographical area, managing rent accounts, tenancy and estate issues, tenant welfare and support. Duties of the Housing Officer role will include, but is not limited to: Manage a designated patch of properties, providing effective tenancy and neighbourhood management services to residents. Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues. Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues. The successful Housing Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the above role, please apply or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
23/06/2026
Contract
Housing Officer Derby, Derbyshire Flexible - full time - 37.5 hours per week Contracted position Duration - 3-6 months Hourly Rate - Negotiable Our client, an organisation based in Bur is looking for a Housing Officer, to act as the main point of contact for tenants in a geographical area, managing rent accounts, tenancy and estate issues, tenant welfare and support. Duties of the Housing Officer role will include, but is not limited to: Manage a designated patch of properties, providing effective tenancy and neighbourhood management services to residents. Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues. Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues. The successful Housing Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the above role, please apply or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
We are currently working with a local authority in Norfolk who are seeking an experienced Lettings Assistant to join their team on a temporary basis. This is an excellent opportunity for a customer-focused housing professional with experience in lettings coordination, property administration, or housing support to contribute to the delivery of an efficient and effective lettings service. Key Responsibilities of a Lettings Assistant: Support the end-to-end lettings process for vacant properties. Assist with advertising available homes and coordinating allocations in line with housing policies and procedures. Liaise with applicants, local authorities, and internal departments to progress lettings and ensure a smooth customer journey. Arrange property viewings and communicate effectively with prospective tenants throughout the process. Prepare offer paperwork and assist with tenancy sign-ups and related administration. Maintain accurate records and update housing management systems. Monitor progress of lettings cases and support the achievement of void turnaround targets. Respond to enquiries from applicants and stakeholders, providing a high standard of customer service. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure properties are re-let efficiently. Assist with general administrative duties relating to lettings and housing services. Essential Requirements of a Lettings Assistant: Previous experience in a Lettings Assistant, Housing Assistant, Lettings Coordinator, Property Administrator, or similar role. Strong customer service and communication skills with the ability to build positive relationships with a range of stakeholders. Experience coordinating lettings, housing applications, tenancy administration, or property-related processes. Knowledge of social housing, housing allocations, or lettings processes is desirable. Strong organisational skills with the ability to manage a varied workload and meet deadlines. Experience using Microsoft Office and database or housing management systems. Ability to work accurately and efficiently in a fast-paced environment. If this Lettings Assistant role is of interest, please apply or contact (url removed)
18/06/2026
Contract
We are currently working with a local authority in Norfolk who are seeking an experienced Lettings Assistant to join their team on a temporary basis. This is an excellent opportunity for a customer-focused housing professional with experience in lettings coordination, property administration, or housing support to contribute to the delivery of an efficient and effective lettings service. Key Responsibilities of a Lettings Assistant: Support the end-to-end lettings process for vacant properties. Assist with advertising available homes and coordinating allocations in line with housing policies and procedures. Liaise with applicants, local authorities, and internal departments to progress lettings and ensure a smooth customer journey. Arrange property viewings and communicate effectively with prospective tenants throughout the process. Prepare offer paperwork and assist with tenancy sign-ups and related administration. Maintain accurate records and update housing management systems. Monitor progress of lettings cases and support the achievement of void turnaround targets. Respond to enquiries from applicants and stakeholders, providing a high standard of customer service. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure properties are re-let efficiently. Assist with general administrative duties relating to lettings and housing services. Essential Requirements of a Lettings Assistant: Previous experience in a Lettings Assistant, Housing Assistant, Lettings Coordinator, Property Administrator, or similar role. Strong customer service and communication skills with the ability to build positive relationships with a range of stakeholders. Experience coordinating lettings, housing applications, tenancy administration, or property-related processes. Knowledge of social housing, housing allocations, or lettings processes is desirable. Strong organisational skills with the ability to manage a varied workload and meet deadlines. Experience using Microsoft Office and database or housing management systems. Ability to work accurately and efficiently in a fast-paced environment. If this Lettings Assistant role is of interest, please apply or contact (url removed)
Housing Officer Leeds 3 months + 39 hours pw 15- 19 PAYE + holiday pay ph (DOE) Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices. Key Responsibilities of the Housing Officer: Acting as the first point of contact for customers living within shared ownership and leasehold properties Managing rent arrears cases and enquiries Maximising income collection for the business, including rent and service charges Negotiating feasible repayment plans for customers Managing complaints of anti-social behaviour Liasing with third party property management agents, developers and customers Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments. Attending court to represent the organisation at repossession hearings Supporting the team with regards to customer feedback, including customer satisfaction surveys Maintaining accurate records of customer accounts and changes to existing accounts Requirements of the Housing Officer: 1 year + worth of property management experience in affordable housing or private rental sector
18/06/2026
Contract
Housing Officer Leeds 3 months + 39 hours pw 15- 19 PAYE + holiday pay ph (DOE) Hamilton Woods Associates are recruiting for a number of Housing Officers on an initial temporary basis to work across leasehold and shared ownership properties. Office working will be required at least 4 days a week in the organisations Leeds based offices. Key Responsibilities of the Housing Officer: Acting as the first point of contact for customers living within shared ownership and leasehold properties Managing rent arrears cases and enquiries Maximising income collection for the business, including rent and service charges Negotiating feasible repayment plans for customers Managing complaints of anti-social behaviour Liasing with third party property management agents, developers and customers Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments. Attending court to represent the organisation at repossession hearings Supporting the team with regards to customer feedback, including customer satisfaction surveys Maintaining accurate records of customer accounts and changes to existing accounts Requirements of the Housing Officer: 1 year + worth of property management experience in affordable housing or private rental sector
Senior Housing Benefit Officer Harrow, London Temporary Full Time An excellent opportunity has become available for an experienced Senior Housing Benefit Officer to join a Local Authority in Harrow. This is a senior position within the Housing Benefits team, supporting the delivery of a high-quality financial assessments and benefits service whilst ensuring compliance with legislation, maximising subsidy income and supporting some of the borough's most vulnerable residents. THE ROLE The Senior Housing Benefit Officer will play a key role in the delivery of Housing Benefit, Council Tax Benefit and Financial Assessment services, providing technical expertise, quality assurance and support to the wider team. Key responsibilities include: Assessing complex Housing Benefit, Council Tax Benefit and Financial Assessment claims, including self-employed, student and social care cases. Supporting and deputising for Team Leaders when required across operational and performance management activities. Quality checking assessments completed by officers to ensure compliance with legislation, DWP standards and local procedures. Managing benefit appeals, preparing tribunal submissions and representing the Council at appeal hearings and court proceedings. Supporting the recovery of overpaid benefits and ensuring effective collection and recovery processes are maintained. Providing technical advice and guidance to officers on complex legislation, policy changes and benefit regulations. Working closely with internal departments, external agencies and the Department for Work and Pensions to achieve service objectives and performance targets. THE CANDIDATE The successful candidate will have substantial experience working within a Housing Benefits environment and possess strong technical knowledge of benefits legislation. The ideal candidate will have: A minimum of three years' experience working within a Housing Benefits team. In-depth knowledge of Housing Benefit and Council Tax Benefit legislation and regulations. Experience dealing with complex assessments, appeals and overpayment recovery. Strong communication skills with the ability to deal effectively with customers, elected members, MPs and stakeholders. Excellent organisational skills with the ability to manage a demanding workload and competing priorities. Strong IT skills and experience using Housing Benefits systems and Microsoft Office applications. THE CONTRACT WORKING HOURS: Full Time, 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is 30.02 per hour LTD company rate . The PAYE equivalent is 25.59 per hour , inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
18/06/2026
Contract
Senior Housing Benefit Officer Harrow, London Temporary Full Time An excellent opportunity has become available for an experienced Senior Housing Benefit Officer to join a Local Authority in Harrow. This is a senior position within the Housing Benefits team, supporting the delivery of a high-quality financial assessments and benefits service whilst ensuring compliance with legislation, maximising subsidy income and supporting some of the borough's most vulnerable residents. THE ROLE The Senior Housing Benefit Officer will play a key role in the delivery of Housing Benefit, Council Tax Benefit and Financial Assessment services, providing technical expertise, quality assurance and support to the wider team. Key responsibilities include: Assessing complex Housing Benefit, Council Tax Benefit and Financial Assessment claims, including self-employed, student and social care cases. Supporting and deputising for Team Leaders when required across operational and performance management activities. Quality checking assessments completed by officers to ensure compliance with legislation, DWP standards and local procedures. Managing benefit appeals, preparing tribunal submissions and representing the Council at appeal hearings and court proceedings. Supporting the recovery of overpaid benefits and ensuring effective collection and recovery processes are maintained. Providing technical advice and guidance to officers on complex legislation, policy changes and benefit regulations. Working closely with internal departments, external agencies and the Department for Work and Pensions to achieve service objectives and performance targets. THE CANDIDATE The successful candidate will have substantial experience working within a Housing Benefits environment and possess strong technical knowledge of benefits legislation. The ideal candidate will have: A minimum of three years' experience working within a Housing Benefits team. In-depth knowledge of Housing Benefit and Council Tax Benefit legislation and regulations. Experience dealing with complex assessments, appeals and overpayment recovery. Strong communication skills with the ability to deal effectively with customers, elected members, MPs and stakeholders. Excellent organisational skills with the ability to manage a demanding workload and competing priorities. Strong IT skills and experience using Housing Benefits systems and Microsoft Office applications. THE CONTRACT WORKING HOURS: Full Time, 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is 30.02 per hour LTD company rate . The PAYE equivalent is 25.59 per hour , inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
BDS are currently recruiting for a Supported Housing Officer to work with a well-established Housing Association supporting a patch covering across the West Midlands. You will be providing housing support to vulnerable clients with learning disabilities. You will be the first point of contact with respect to complaints, tenancy management, anti-social behaviour, tenancy enforcement, income management and lettings. You will manage your own diary and as a mobile worker you will be expected to spend most of your time on site where your patch is located. These areas include; Birmingham, Black Country, Nottingham, Kidderminster, East Staffs, Leicester and Derby. Main duties include but are not limited; Effectively manage of void properties Managing rent arrears effectively Respond accordingly to all instances of anti-social behaviour (ASB) to help resolve matters and prevent further incidents. Prioritise income maximisation and avoidance of loss of income through rent losses from voids and arrears Ensuring letting of property is in line with local policy with sign up where necessary. Drawing up and getting tenants signed up to tenancy agreements, including the use of pictorial tenancies, tenancy training, ensuring mental capacity or arranging best interest assessment Hours; 37 hours per week (flexible working between 8am till 8pm Monday to Friday) Hybrid working available £18.19ph PAYE- £23.57ph UMB Temp ongoing to start ASAP YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
17/06/2026
Full time
BDS are currently recruiting for a Supported Housing Officer to work with a well-established Housing Association supporting a patch covering across the West Midlands. You will be providing housing support to vulnerable clients with learning disabilities. You will be the first point of contact with respect to complaints, tenancy management, anti-social behaviour, tenancy enforcement, income management and lettings. You will manage your own diary and as a mobile worker you will be expected to spend most of your time on site where your patch is located. These areas include; Birmingham, Black Country, Nottingham, Kidderminster, East Staffs, Leicester and Derby. Main duties include but are not limited; Effectively manage of void properties Managing rent arrears effectively Respond accordingly to all instances of anti-social behaviour (ASB) to help resolve matters and prevent further incidents. Prioritise income maximisation and avoidance of loss of income through rent losses from voids and arrears Ensuring letting of property is in line with local policy with sign up where necessary. Drawing up and getting tenants signed up to tenancy agreements, including the use of pictorial tenancies, tenancy training, ensuring mental capacity or arranging best interest assessment Hours; 37 hours per week (flexible working between 8am till 8pm Monday to Friday) Hybrid working available £18.19ph PAYE- £23.57ph UMB Temp ongoing to start ASAP YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
We are currently looking for an experienced Housing Subsidy Officer to join a busy Revenues and Benefits service. This Housing Subsidy Officer role will focus on subsidy assurance, quality checking, Housing Benefit accuracy and maximising subsidy income for the organisation. The successful candidate will undertake detailed reviews of Housing Benefit assessments, support the completion of annual subsidy claims and work closely with auditors to ensure subsidy returns are submitted accurately. This Housing Subsidy Officer position would suit someone with strong Housing Benefit knowledge and previous experience within a Revenues and Benefits environment. The Role - Reviewing Housing Benefit and Council Tax Reduction claims to ensure assessments are accurate and compliant with legislation. - Undertaking subsidy checks across complex cases including temporary accommodation, hostels, students, self-employed applicants and persons from abroad. - Supporting the completion and submission of annual Housing Benefit subsidy claims. - Liaising with external auditors and assisting with subsidy audit requirements. - Identifying high-risk subsidy areas and undertaking targeted quality checks. - Providing feedback to Benefits Team Leaders and identifying training needs. - Supporting the delivery of subsidy awareness and performance improvement training. - Making recommendations to improve subsidy performance and maximise income. - Deputising for the Subsidy Team Leader where required. Key Requirements - Previous experience working within a Revenues and Benefits environment. - Experience assessing or reviewing Housing Benefit and Council Tax Reduction claims. - Knowledge of Housing Benefit legislation and subsidy regulations. - Experience undertaking quality assurance, subsidy checking or claim verification. - Experience working with complex Housing Benefit cases. - Experience supporting Housing Benefit subsidy claims and audits. - Strong understanding of benefits legislation and case law. What You Need to Do Now If you are interested in this Housing Subsidy Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Subsidy Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Subsidy Officers, Benefits Assessment Officers, Senior Benefits Officers and Revenues & Benefits roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
17/06/2026
Contract
We are currently looking for an experienced Housing Subsidy Officer to join a busy Revenues and Benefits service. This Housing Subsidy Officer role will focus on subsidy assurance, quality checking, Housing Benefit accuracy and maximising subsidy income for the organisation. The successful candidate will undertake detailed reviews of Housing Benefit assessments, support the completion of annual subsidy claims and work closely with auditors to ensure subsidy returns are submitted accurately. This Housing Subsidy Officer position would suit someone with strong Housing Benefit knowledge and previous experience within a Revenues and Benefits environment. The Role - Reviewing Housing Benefit and Council Tax Reduction claims to ensure assessments are accurate and compliant with legislation. - Undertaking subsidy checks across complex cases including temporary accommodation, hostels, students, self-employed applicants and persons from abroad. - Supporting the completion and submission of annual Housing Benefit subsidy claims. - Liaising with external auditors and assisting with subsidy audit requirements. - Identifying high-risk subsidy areas and undertaking targeted quality checks. - Providing feedback to Benefits Team Leaders and identifying training needs. - Supporting the delivery of subsidy awareness and performance improvement training. - Making recommendations to improve subsidy performance and maximise income. - Deputising for the Subsidy Team Leader where required. Key Requirements - Previous experience working within a Revenues and Benefits environment. - Experience assessing or reviewing Housing Benefit and Council Tax Reduction claims. - Knowledge of Housing Benefit legislation and subsidy regulations. - Experience undertaking quality assurance, subsidy checking or claim verification. - Experience working with complex Housing Benefit cases. - Experience supporting Housing Benefit subsidy claims and audits. - Strong understanding of benefits legislation and case law. What You Need to Do Now If you are interested in this Housing Subsidy Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Subsidy Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Subsidy Officers, Benefits Assessment Officers, Senior Benefits Officers and Revenues & Benefits roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
15/06/2026
Contract
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Our client is looking for an experienced Housing Officer on a temporary contract for 3 months who has previous housing experience, excellent communication skills and be able to pick up housing duties Job Description Provide a robust housing management service, including income collection, efficient turnaround of properties, appropriate lettings, and subsequent tenancy and leaseholder management in line with current legislation. Work in partnership with partners and other professionals to deliver effective services and positive outcomes for tenants and communities To promote resident engagement and empowerment Promote and develop partnership working Work with tenants and customers using a problem-solving and flexible approach in undertaking day to day duties in order to achieve positive outcomes, utilising mediation skills when dealing with difficult problems. Work collaboratively with your Housing Manager/Services Manager and other Housing Officers to monitor, analyse and deliver improvements across all relevant performance indicator areas in order to increase customer satisfaction Prepare professional and clearly written communications to colleagues, partners, and customers Working Monday to Friday 9am to 5pm
15/06/2026
Seasonal
Our client is looking for an experienced Housing Officer on a temporary contract for 3 months who has previous housing experience, excellent communication skills and be able to pick up housing duties Job Description Provide a robust housing management service, including income collection, efficient turnaround of properties, appropriate lettings, and subsequent tenancy and leaseholder management in line with current legislation. Work in partnership with partners and other professionals to deliver effective services and positive outcomes for tenants and communities To promote resident engagement and empowerment Promote and develop partnership working Work with tenants and customers using a problem-solving and flexible approach in undertaking day to day duties in order to achieve positive outcomes, utilising mediation skills when dealing with difficult problems. Work collaboratively with your Housing Manager/Services Manager and other Housing Officers to monitor, analyse and deliver improvements across all relevant performance indicator areas in order to increase customer satisfaction Prepare professional and clearly written communications to colleagues, partners, and customers Working Monday to Friday 9am to 5pm
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours : 35 hours per week Contract: 12 month fixed term contract Probation period: 6 months Notice Period: 1 month Applications close: Monday 6 July 2026 Interview date: Tuesday 14 July 2026 For more information or to apply, please click 'apply now' .
12/06/2026
Contract
Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours : 35 hours per week Contract: 12 month fixed term contract Probation period: 6 months Notice Period: 1 month Applications close: Monday 6 July 2026 Interview date: Tuesday 14 July 2026 For more information or to apply, please click 'apply now' .
