4 jobs found

Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region. Salary: £30,912 per annum Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, our client finds new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do Be a visible, supportive presence in their schemes, building strong relationships with residents. Work closely with lettings teams to ensure smooth move-ins and positive first impressions. Encourage community engagement and help residents live independently for as long as possible. Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions. Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care & collaborate with internal teams and external partners to deliver joined-up support. Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context. CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience. Strong understanding of anti-social behaviour management and rental income collection processes & proven ability to manage multiple tasks and meet performance targets independently and as part of a team. Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. Knowledge of safeguarding practices within a housing context. Regular business travel will be necessary to other sites and off-site meetings as required. Successful candidates will undergo a DBS check and social media checks as part of their onboarding process. Interviews Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and they'll get to know you - your experience, goals, and what you bring. Planned date: 3rd September via Teams Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a behavioural assessment questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of their customers on the day. Planned date: 10th September at their Bradford office. Our client aims to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A Place to Build a Future Our client has big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. You may have experience in the following: Independent Living Officer, Housing Officer, Sheltered Housing Officer, Supported Housing Officer, Tenancy Support Officer, Housing Support Worker, Neighbourhood Housing Officer, Housing Management Officer, Older Persons Housing Officer, Community Housing Officer, etc.

Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management

Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.

Scheme Manager Location: Milton Keynes Rate: 21.55 per hour PAYE Contract: Temporary Your New Company You will be joining a leading provider of Retirement Living services, committed to supporting older people to live independently in safe, welcoming and vibrant communities. The organisation is recognised for its resident-centred approach and commitment to delivering high-quality housing and support services. Your New Role As a Scheme Manager, you will be responsible for the day-to-day management of a Retirement Living scheme in Milton Keynes. This is a varied and rewarding role where you'll play a key part in supporting residents to maintain their independence whilst ensuring the scheme remains safe, compliant and well managed. Key responsibilities will include: Managing the day-to-day operation of the scheme. Supporting residents with tenancy sustainment and wellbeing. Carrying out resident welfare checks and providing signposting to support services. Managing low-level ASB cases, complaints and safeguarding concerns. Monitoring rent accounts and supporting arrears' prevention. Coordinating repairs, maintenance and contractor performance. Ensuring all health & safety and compliance checks are completed. Managing void properties and supporting the lettings process. Organising resident engagement activities to reduce social isolation. Building positive relationships with residents, families and partner agencies. What You'll Need to Succeed Essential: Strong customer service and communication skills. Excellent literacy, numeracy and IT skills. Ability to manage a varied workload and prioritise effectively. Experience working in a customer-facing environment. Strong relationship-building and problem-solving abilities. Desirable: Experience in social housing, sheltered housing, retirement living or supported housing. Knowledge of housing management and tenancy sustainment. Experience supporting older or vulnerable residents. Understanding of safeguarding, dementia, mental health and wellbeing. CIH Level 3 or 4 qualification. Experience managing contractors or staff. What You'll Get in Return Competitive rate of 21.55 per hour PAYE Opportunity to work with a respected housing provider Meaningful and rewarding role supporting older residents Varied workload with a mix of housing management and resident engagement Immediate start opportunity Potential for contract extension depending on business needs What You Need to Do Now If you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV, or call Adam Tooley on (phone number removed) for a confidential discussion. If this job isn't quite right for you, but you are looking for a new position within Housing Management, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)