Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management
23/08/2026
Full time
Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management
Housing Officer (South East) Location: South East Salary: £36,000.00 per annum + £3715 car allowance Vacancy Type: Full-time It matters. So they're bringing it closer to home. Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: Winchester, Eastleigh, Alresford, Totten, Southampton (SO40, SO15, SO17, SO14, SO18) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join us? At the Organisation, their customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. To Apply If you feel you are a suitable candidate and would like to work for the Organisation, please click apply.
22/08/2026
Full time
Housing Officer (South East) Location: South East Salary: £36,000.00 per annum + £3715 car allowance Vacancy Type: Full-time It matters. So they're bringing it closer to home. Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: Winchester, Eastleigh, Alresford, Totten, Southampton (SO40, SO15, SO17, SO14, SO18) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join us? At the Organisation, their customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. To Apply If you feel you are a suitable candidate and would like to work for the Organisation, please click apply.
Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.
22/08/2026
Contract
Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.
22/08/2026
Contract
A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
We are easy to do business with! That's why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders. About the role We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works. This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption. Here are some of the tasks you'd be involved with Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades. Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders. Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption. Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates. Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly. Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives. Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities. Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken. Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends. We'd love to hear from you if you can demonstrate Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment. Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams. Good judgement when dealing with sensitive, challenging or emotive situations. Strong written and verbal communication skills, with the ability to explain project information clearly and professionally. The ability to organise your workload, manage competing priorities and keep accurate records. A proactive approach to spotting risks early and helping project teams find practical solutions. A full UK driving licence, as regular travel to project sites for meetings is required.
21/08/2026
Full time
We are easy to do business with! That's why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders. About the role We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works. This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption. Here are some of the tasks you'd be involved with Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades. Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders. Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption. Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates. Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly. Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives. Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities. Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken. Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends. We'd love to hear from you if you can demonstrate Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment. Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams. Good judgement when dealing with sensitive, challenging or emotive situations. Strong written and verbal communication skills, with the ability to explain project information clearly and professionally. The ability to organise your workload, manage competing priorities and keep accurate records. A proactive approach to spotting risks early and helping project teams find practical solutions. A full UK driving licence, as regular travel to project sites for meetings is required.
Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you ll be there to make the process as smooth as possible. You ll manage each resident s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
21/08/2026
Seasonal
Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you ll be there to make the process as smooth as possible. You ll manage each resident s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents' homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email .
21/08/2026
Contract
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents' homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email .
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
21/08/2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
21/08/2026
Contract
Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Your new company We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.Your new role Managing a patch of tenancies and delivering a high-quality tenancy management service. Supporting tenants to sustain their tenancies and addressing tenancy-related issues. Investigating and resolving anti-social behaviour complaints. Managing rent arrears cases and taking appropriate recovery action. Conducting tenancy visits, tenancy reviews and estate inspections. Assisting with neighbourhood management and community engagement initiatives. Providing guidance, support and line management to team members where required. Liaising with internal departments and external agencies to achieve positive outcomes for tenants. What you'll need to succeed Previous experience in a housing officer, tenancy services or neighbourhood housing role. Strong knowledge of tenancy management and housing legislation. Demonstrable line management or supervisory experience. Excellent communication and stakeholder management skills. Ability to manage a demanding and varied workload effectively. Full UK driving licence preferred. What you'll get in return Immediate start available. Competitive hourly rate. Hybrid working arrangements. Opportunity to gain experience within a respected social housing organisation. Strong potential for the contract to be extended beyond the initial 4-week period. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
20/08/2026
Seasonal
Your new company We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.Your new role Managing a patch of tenancies and delivering a high-quality tenancy management service. Supporting tenants to sustain their tenancies and addressing tenancy-related issues. Investigating and resolving anti-social behaviour complaints. Managing rent arrears cases and taking appropriate recovery action. Conducting tenancy visits, tenancy reviews and estate inspections. Assisting with neighbourhood management and community engagement initiatives. Providing guidance, support and line management to team members where required. Liaising with internal departments and external agencies to achieve positive outcomes for tenants. What you'll need to succeed Previous experience in a housing officer, tenancy services or neighbourhood housing role. Strong knowledge of tenancy management and housing legislation. Demonstrable line management or supervisory experience. Excellent communication and stakeholder management skills. Ability to manage a demanding and varied workload effectively. Full UK driving licence preferred. What you'll get in return Immediate start available. Competitive hourly rate. Hybrid working arrangements. Opportunity to gain experience within a respected social housing organisation. Strong potential for the contract to be extended beyond the initial 4-week period. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Complaints Officer Location: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to 24 per hour The Role We are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027. This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from residents, MPs, councillors and other stakeholders, ensuring all cases are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational standards. Key Responsibilities Manage and investigate a high volume of customer complaints from receipt through to resolution. Log, track and monitor complaints in accordance with the Housing Ombudsman Complaint Handling Code . Draft clear, professional and empathetic complaint responses. Manage busy inboxes, including correspondence from MPs, councillors and senior stakeholders. Maintain accurate complaint records and ensure all documentation is up to date. Process and coordinate compensation claims and associated paperwork. Monitor complaint performance and ensure compliance with agreed KPIs and service standards. Escalate complex cases where appropriate and work collaboratively with operational teams to gather information. Produce reports and complaint-related performance data as required. Utilise SharePoint and other digital systems to maintain records and manage workflows. Support continuous improvement initiatives by identifying complaint trends and learning opportunities. About You To be successful in this role, you will have: Previous experience handling complaints within a Housing Association, Local Authority or Social Housing environment . Knowledge of the Housing Ombudsman Complaint Handling Code and complaint best practice. Excellent written communication skills with the ability to draft detailed and professional responses. Experience managing complex and sensitive customer complaints. Proven ability to manage multiple priorities and maintain performance against KPIs. Strong organisational skills and attention to detail. Experience processing compensation claims or financial redress arrangements. Confidence working within digital environments, including SharePoint and case management systems. Ability to build effective relationships with internal stakeholders and external parties including MPs and councillors. What's on Offer Competitive rate of up to 24 per hour Full-time opportunity Temporary contract until March 2027 Opportunity to work for a respected Housing Association Collaborative and supportive team environment Valuable experience within a customer-focused housing services function
20/08/2026
Seasonal
Housing Complaints Officer Location: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to 24 per hour The Role We are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027. This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from residents, MPs, councillors and other stakeholders, ensuring all cases are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational standards. Key Responsibilities Manage and investigate a high volume of customer complaints from receipt through to resolution. Log, track and monitor complaints in accordance with the Housing Ombudsman Complaint Handling Code . Draft clear, professional and empathetic complaint responses. Manage busy inboxes, including correspondence from MPs, councillors and senior stakeholders. Maintain accurate complaint records and ensure all documentation is up to date. Process and coordinate compensation claims and associated paperwork. Monitor complaint performance and ensure compliance with agreed KPIs and service standards. Escalate complex cases where appropriate and work collaboratively with operational teams to gather information. Produce reports and complaint-related performance data as required. Utilise SharePoint and other digital systems to maintain records and manage workflows. Support continuous improvement initiatives by identifying complaint trends and learning opportunities. About You To be successful in this role, you will have: Previous experience handling complaints within a Housing Association, Local Authority or Social Housing environment . Knowledge of the Housing Ombudsman Complaint Handling Code and complaint best practice. Excellent written communication skills with the ability to draft detailed and professional responses. Experience managing complex and sensitive customer complaints. Proven ability to manage multiple priorities and maintain performance against KPIs. Strong organisational skills and attention to detail. Experience processing compensation claims or financial redress arrangements. Confidence working within digital environments, including SharePoint and case management systems. Ability to build effective relationships with internal stakeholders and external parties including MPs and councillors. What's on Offer Competitive rate of up to 24 per hour Full-time opportunity Temporary contract until March 2027 Opportunity to work for a respected Housing Association Collaborative and supportive team environment Valuable experience within a customer-focused housing services function
Income Management Team Leader Our client, a forward-thinking organisation in the housing sector, is seeking an experienced Income Management Team Leader to join their dynamic Customer Services division on a temporary basis for 3 months, in Irvine. This is an exciting opportunity to lead and develop a team of Income Collection Officers and Early Intervention Officers, ensuring the delivery of high-quality customer service and effective debt recovery strategies. Key Responsibilities: Lead, motivate, and develop the Income Collection Team to achieve outstanding performance. Collaborate with HR and Customer Services to recruit, induct, and train staff effectively. Ensure timely and effective interventions in line with policies, working closely with Housing Services. Proactively manage team performance, ensuring adherence to targets and service level agreements. Resolve complaints and dissatisfaction at the first point of contact, promoting a customer-centric approach. Serve as a subject matter expert for Income Collection, providing guidance to the team. Analyse performance data to identify improvements and escalate findings as necessary. Maintain strong relationships with internal and external stakeholders to address issues collaboratively. Person Specification: Essential Skills: Proven experience in managing teams within a housing environment or debt collection call centre. Strong ability to motivate teams and manage performance effectively. In-depth knowledge of social housing legislation, income collection, and welfare reform. Results-driven with excellent analytical skills to provide meaningful insights. Exceptional customer-focused communication skills, both written and verbal. Attention to detail, with the ability to thrive under pressure and meet deadlines. Desirable Skills: Familiarity with housing management and income collection ICT systems. If you are passionate about leading a team to deliver exceptional service and drive performance, this role offers a fantastic opportunity to make a significant impact in the housing sector. Interested candidates are encouraged to apply for this temporary position and contribute to shaping the future of income management. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
20/08/2026
Seasonal
Income Management Team Leader Our client, a forward-thinking organisation in the housing sector, is seeking an experienced Income Management Team Leader to join their dynamic Customer Services division on a temporary basis for 3 months, in Irvine. This is an exciting opportunity to lead and develop a team of Income Collection Officers and Early Intervention Officers, ensuring the delivery of high-quality customer service and effective debt recovery strategies. Key Responsibilities: Lead, motivate, and develop the Income Collection Team to achieve outstanding performance. Collaborate with HR and Customer Services to recruit, induct, and train staff effectively. Ensure timely and effective interventions in line with policies, working closely with Housing Services. Proactively manage team performance, ensuring adherence to targets and service level agreements. Resolve complaints and dissatisfaction at the first point of contact, promoting a customer-centric approach. Serve as a subject matter expert for Income Collection, providing guidance to the team. Analyse performance data to identify improvements and escalate findings as necessary. Maintain strong relationships with internal and external stakeholders to address issues collaboratively. Person Specification: Essential Skills: Proven experience in managing teams within a housing environment or debt collection call centre. Strong ability to motivate teams and manage performance effectively. In-depth knowledge of social housing legislation, income collection, and welfare reform. Results-driven with excellent analytical skills to provide meaningful insights. Exceptional customer-focused communication skills, both written and verbal. Attention to detail, with the ability to thrive under pressure and meet deadlines. Desirable Skills: Familiarity with housing management and income collection ICT systems. If you are passionate about leading a team to deliver exceptional service and drive performance, this role offers a fantastic opportunity to make a significant impact in the housing sector. Interested candidates are encouraged to apply for this temporary position and contribute to shaping the future of income management. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Resident Liaison Officer (RLO) Location: Islington Salary: Up to £36,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. This is a fantastic opportunity to join a well-established contractor delivering a programme of internal and external planned maintenance works to occupied social housing properties across Islington. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits and resident consultations. Carry out pre-condition surveys. Keeping residents informed of planned works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with tenants and site teams. Conducting resident satisfaction surveys and maintaining accurate records. Supporting the successful delivery of planned maintenance projects while minimising disruption to residents. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing or Planned Maintenance sector. Experience working on both internal and external refurbishment programmes. Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
20/08/2026
Full time
Resident Liaison Officer (RLO) Location: Islington Salary: Up to £36,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. This is a fantastic opportunity to join a well-established contractor delivering a programme of internal and external planned maintenance works to occupied social housing properties across Islington. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits and resident consultations. Carry out pre-condition surveys. Keeping residents informed of planned works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with tenants and site teams. Conducting resident satisfaction surveys and maintaining accurate records. Supporting the successful delivery of planned maintenance projects while minimising disruption to residents. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing or Planned Maintenance sector. Experience working on both internal and external refurbishment programmes. Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Private Sector Housing Officer Hertfordshire 45- 50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Hertfordshire are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections . Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: Experience in Private Sector Housing , Environmental Health , and working in Local Government . Sound knowledge of housing legislation and the HHSRS . Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004 . Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas!
19/08/2026
Contract
Private Sector Housing Officer Hertfordshire 45- 50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Hertfordshire are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections . Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: Experience in Private Sector Housing , Environmental Health , and working in Local Government . Sound knowledge of housing legislation and the HHSRS . Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004 . Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas!
Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
19/08/2026
Full time
Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
19/08/2026
Seasonal
Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
Resident Liaison Officer High-Rise Cladding Location: West London Salary: Up to £35,000 + Package Sector: Construction / Cladding / Refurbishment Job Type: Permanent Our client is a well-established, family-owned main contractor with over 25 years experience delivering construction, refurbishment and residential projects across London and the UK. With a £100m+ turnover and strong pipeline of work, they are now looking for a motivated Resident Liaison Officer to join their team on a major high-rise cladding project in West London. The Role As RLO, you will be responsible for maintaining strong relationships with residents throughout the project, ensuring they are kept informed and supported during the works. Key responsibilities include: Acting as the main point of contact for residents. Managing resident queries, concerns and complaints. Communicating upcoming works, programme updates and potential disruption. Arranging access to properties and coordinating resident visits. Maintaining accurate records of resident communications. Working closely with the site and project teams to resolve issues. About You Previous experience as an RLO within refurbishment, social housing and cladding. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience on high-rise, cladding or occupied residential projects is desirable. What's on Offer? Up to £35,000 + Package Permanent position. Major high-rise cladding project in West London. Strong long-term career opportunities with an established contractor.
19/08/2026
Full time
Resident Liaison Officer High-Rise Cladding Location: West London Salary: Up to £35,000 + Package Sector: Construction / Cladding / Refurbishment Job Type: Permanent Our client is a well-established, family-owned main contractor with over 25 years experience delivering construction, refurbishment and residential projects across London and the UK. With a £100m+ turnover and strong pipeline of work, they are now looking for a motivated Resident Liaison Officer to join their team on a major high-rise cladding project in West London. The Role As RLO, you will be responsible for maintaining strong relationships with residents throughout the project, ensuring they are kept informed and supported during the works. Key responsibilities include: Acting as the main point of contact for residents. Managing resident queries, concerns and complaints. Communicating upcoming works, programme updates and potential disruption. Arranging access to properties and coordinating resident visits. Maintaining accurate records of resident communications. Working closely with the site and project teams to resolve issues. About You Previous experience as an RLO within refurbishment, social housing and cladding. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience on high-rise, cladding or occupied residential projects is desirable. What's on Offer? Up to £35,000 + Package Permanent position. Major high-rise cladding project in West London. Strong long-term career opportunities with an established contractor.
Construction & Property Recruitment
East Kilbride, Lanarkshire
C&P recruitment are working closely with our client who are looking for a Tenant Liaison Officer to support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents. Pay rate is negotiable with reference and experience. Working Hours Monday to Thursday: 8:00am-5:00pm Friday: 8:00am-3:30pm Key Responsibilities Contact tenants to arrange access for surveys and window replacement works. Explain the programme, timescales and expected disruption clearly and professionally. Maintain regular communication with residents before, during and after the work. Liaise with site managers, operatives, subcontractors and housing representatives. Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements. Record appointments, access issues, complaints and completed visits accurately. Respond promptly to tenant enquiries and resolve concerns wherever possible. Carry out resident satisfaction checks following completion. Support the site team in keeping the programme on schedule. About You The successful candidate will have: Previous experience in tenant liaison, social housing, customer service or a resident-facing construction role. Strong communication and interpersonal skills. A calm, tactful and professional approach to complaints or difficult situations. Good organisation and administrative skills. Confidence working independently and as part of a busy site team. Competence using email, spreadsheets and standard office systems. What We Offer A six-month temporary assignment starting in October 2026. Full-time weekday hours with an earlier finish on Fridays. The opportunity to support a major housing improvement programme in East Kilbride. A varied role combining tenant engagement, administration and site coordination. If you are interested or know someone who is please call Anita at C&P recruitment on (phone number removed) or email (url removed) Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services - in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy
18/08/2026
Seasonal
C&P recruitment are working closely with our client who are looking for a Tenant Liaison Officer to support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents. Pay rate is negotiable with reference and experience. Working Hours Monday to Thursday: 8:00am-5:00pm Friday: 8:00am-3:30pm Key Responsibilities Contact tenants to arrange access for surveys and window replacement works. Explain the programme, timescales and expected disruption clearly and professionally. Maintain regular communication with residents before, during and after the work. Liaise with site managers, operatives, subcontractors and housing representatives. Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements. Record appointments, access issues, complaints and completed visits accurately. Respond promptly to tenant enquiries and resolve concerns wherever possible. Carry out resident satisfaction checks following completion. Support the site team in keeping the programme on schedule. About You The successful candidate will have: Previous experience in tenant liaison, social housing, customer service or a resident-facing construction role. Strong communication and interpersonal skills. A calm, tactful and professional approach to complaints or difficult situations. Good organisation and administrative skills. Confidence working independently and as part of a busy site team. Competence using email, spreadsheets and standard office systems. What We Offer A six-month temporary assignment starting in October 2026. Full-time weekday hours with an earlier finish on Fridays. The opportunity to support a major housing improvement programme in East Kilbride. A varied role combining tenant engagement, administration and site coordination. If you are interested or know someone who is please call Anita at C&P recruitment on (phone number removed) or email (url removed) Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services - in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy
