Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
21/08/2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Planner & Scheduler Terrington St Clement, Office-Based 26,000- 28,000 + Training + Career Development + Supportive Team + Benefits This is an excellent opportunity for an experienced Planner or Scheduler to join a fast-paced and growing maintenance operation, where you will play a pivotal role in keeping services running smoothly and efficiently. Do you thrive in a fast-paced, high-pressure environment where planning and scheduling are at the heart of your role? Are you highly organised, adaptable, and confident in coordinating workloads while keeping everything running smoothly? This well-established, family-run organisation delivers responsive repair and maintenance services across a diverse portfolio. Known for its friendly, supportive culture, it values teamwork, collaboration, and the development of its people. Due to continued demand, they are now seeking a proven Planner / Scheduler to join and strengthen their close-knit operations team. You will take ownership of planning and allocating works, optimising operatives' diaries, and ensuring emergency and reactive jobs are handled efficiently while maintaining high levels of customer satisfaction. The ideal candidate will have experience in planning and scheduling in a fast-paced environment, with strong organisation, communication, and problem-solving skills. Resilient and proactive, you will manage priorities effectively, meet targets, and contribute positively to a supportive, team-focused culture. This is a fantastic opportunity to join a professional and supportive team where your scheduling skills and experience will have a direct impact on operational performance and service delivery. The Role: Schedule and allocate reactive repair works, optimising operatives' diaries Prioritise emergency and urgent jobs while responding quickly to changes and overruns Liaise with tenants, operatives, clients, and management to ensure smooth delivery Monitor progress, manage work orders, and maintain accurate systems and reports The Person: Proven experience in a planning and scheduling role Highly organised with the ability to multitask in a fast-paced, high-pressure setting Strong communicator with confident problem-solving skills Commutable distance from Terrington St Clement Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
20/08/2026
Full time
Planner & Scheduler Terrington St Clement, Office-Based 26,000- 28,000 + Training + Career Development + Supportive Team + Benefits This is an excellent opportunity for an experienced Planner or Scheduler to join a fast-paced and growing maintenance operation, where you will play a pivotal role in keeping services running smoothly and efficiently. Do you thrive in a fast-paced, high-pressure environment where planning and scheduling are at the heart of your role? Are you highly organised, adaptable, and confident in coordinating workloads while keeping everything running smoothly? This well-established, family-run organisation delivers responsive repair and maintenance services across a diverse portfolio. Known for its friendly, supportive culture, it values teamwork, collaboration, and the development of its people. Due to continued demand, they are now seeking a proven Planner / Scheduler to join and strengthen their close-knit operations team. You will take ownership of planning and allocating works, optimising operatives' diaries, and ensuring emergency and reactive jobs are handled efficiently while maintaining high levels of customer satisfaction. The ideal candidate will have experience in planning and scheduling in a fast-paced environment, with strong organisation, communication, and problem-solving skills. Resilient and proactive, you will manage priorities effectively, meet targets, and contribute positively to a supportive, team-focused culture. This is a fantastic opportunity to join a professional and supportive team where your scheduling skills and experience will have a direct impact on operational performance and service delivery. The Role: Schedule and allocate reactive repair works, optimising operatives' diaries Prioritise emergency and urgent jobs while responding quickly to changes and overruns Liaise with tenants, operatives, clients, and management to ensure smooth delivery Monitor progress, manage work orders, and maintain accurate systems and reports The Person: Proven experience in a planning and scheduling role Highly organised with the ability to multitask in a fast-paced, high-pressure setting Strong communicator with confident problem-solving skills Commutable distance from Terrington St Clement Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Repairs Supervisor Location: Hatfield Salary: Up to £45,000 depending on experience Job Type: Permanent, Full-Time We are recruiting on behalf of an established property services contractor delivering responsive repairs, planned maintenance and refurbishment services across the social housing sector. Due to continued growth, they are looking for an experienced Repairs Supervisor to oversee subcontractors delivering damp and mould repairs and maintenance across the Hatfield area. The Role This is a hands-on supervisory position, ideal for someone with strong multi-trade knowledge and experience managing a mobile workforce. You will be responsible for day-to-day performance, quality and service delivery, ensuring works are completed safely, efficiently and to a high standard. Key Responsibilities Supervise subcontractors delivering damp and mould repairs and maintenance. Ensure works are completed on time and to specification. Monitor productivity, performance and quality through regular site visits. Review completed works, coding accuracy and variations. Liaise with planners, administrators and client teams to maintain an efficient workflow. Ensure all works comply with Health & Safety, quality and regulatory requirements. Deliver toolbox talks, risk assessments and site inspections. Support resource planning and coordination. Maintain strong relationships with residents, clients and colleagues. Mentor apprentices and support the development of team capability. Requirements Previous experience as a Repairs Supervisor or Senior Operative within social housing or property maintenance. Strong technical knowledge across multiple trades. Good understanding of Health & Safety, RAMS and compliance procedures. Experience managing teams and monitoring performance. Strong communication and organisational skills. IT literate, including Microsoft Office and mobile work management systems. CSCS card. SSSTS, SMSTS and/or IOSH Managing Safely preferred. Full UK Driving Licence. What's on Offer Salary up to £45,000 depending on experience. Company van and fuel card for work purposes. 25 days' annual leave plus bank holidays. Up to £2,000 colleague referral fee. Long-service awards. Employee discounts and wellbeing benefits. 1 paid volunteer day per year. Ongoing training, support and progression opportunities.
14/08/2026
Full time
Repairs Supervisor Location: Hatfield Salary: Up to £45,000 depending on experience Job Type: Permanent, Full-Time We are recruiting on behalf of an established property services contractor delivering responsive repairs, planned maintenance and refurbishment services across the social housing sector. Due to continued growth, they are looking for an experienced Repairs Supervisor to oversee subcontractors delivering damp and mould repairs and maintenance across the Hatfield area. The Role This is a hands-on supervisory position, ideal for someone with strong multi-trade knowledge and experience managing a mobile workforce. You will be responsible for day-to-day performance, quality and service delivery, ensuring works are completed safely, efficiently and to a high standard. Key Responsibilities Supervise subcontractors delivering damp and mould repairs and maintenance. Ensure works are completed on time and to specification. Monitor productivity, performance and quality through regular site visits. Review completed works, coding accuracy and variations. Liaise with planners, administrators and client teams to maintain an efficient workflow. Ensure all works comply with Health & Safety, quality and regulatory requirements. Deliver toolbox talks, risk assessments and site inspections. Support resource planning and coordination. Maintain strong relationships with residents, clients and colleagues. Mentor apprentices and support the development of team capability. Requirements Previous experience as a Repairs Supervisor or Senior Operative within social housing or property maintenance. Strong technical knowledge across multiple trades. Good understanding of Health & Safety, RAMS and compliance procedures. Experience managing teams and monitoring performance. Strong communication and organisational skills. IT literate, including Microsoft Office and mobile work management systems. CSCS card. SSSTS, SMSTS and/or IOSH Managing Safely preferred. Full UK Driving Licence. What's on Offer Salary up to £45,000 depending on experience. Company van and fuel card for work purposes. 25 days' annual leave plus bank holidays. Up to £2,000 colleague referral fee. Long-service awards. Employee discounts and wellbeing benefits. 1 paid volunteer day per year. Ongoing training, support and progression opportunities.
Repairs Supervisor Property Services Salary: Up to £45,000 + Company Van & Fuel Card Location: North London Sector: Property Services / Social Housing / Maintenance The Company Our client is a leading property services and maintenance organisation delivering responsive repairs, planned maintenance, refurbishment, and compliance services across the UK. Working in partnership with housing providers and public sector organisations, the business supports thousands of properties through high-quality maintenance solutions that improve homes, support communities, and enhance resident experiences. With a strong reputation for service excellence, safety, and operational delivery, the organisation continues to grow and is looking for an experienced Repairs Supervisor to join their team. The Role As a Repairs Supervisor, you will be responsible for managing a team of skilled trade operatives and subcontractors delivering responsive repairs and maintenance services. You will provide hands-on leadership, ensuring works are completed safely, efficiently, and to the required quality standards. This role would suit an experienced Supervisor or Senior Tradesperson with strong technical knowledge, excellent organisational skills, and the ability to motivate teams while maintaining high levels of customer satisfaction. Key Responsibilities Supervise and manage a team of trade operatives and subcontractors delivering responsive repairs and maintenance works. Ensure all works are completed safely, on time, within budget, and to agreed specifications. Monitor productivity, quality, and performance through regular site visits and inspections. Review completed works, ensuring accurate coding, variations, and supporting information. Liaise with planners, administrators, clients, and operational teams to maintain effective workflow. Ensure compliance with company policies, health & safety requirements, quality standards, and regulatory obligations. Conduct toolbox talks, site inspections, and support the implementation of RAMS. Assist with resource planning and coordination of reactive works, including out-of-hours requirements where required. Maintain strong relationships with residents, clients, operatives, and supply chain partners. Support the development of apprentices and junior team members. Promote a culture of safety, quality, accountability, and continuous improvement. About You The successful candidate will have previous experience supervising repairs or maintenance works within a property services, housing, or construction environment. You will ideally have: Proven experience as a Repairs Supervisor, Maintenance Supervisor, or Senior Operative. Strong knowledge of responsive repairs and housing maintenance activities. Experience managing trade teams and monitoring performance. Good understanding of Schedule of Rates (SOR) codes and maintenance coding processes. Broad technical knowledge across multiple trades. Understanding of health & safety procedures, RAMS, and compliance requirements. Excellent communication and organisational skills. Ability to build positive relationships with clients, residents, and colleagues. Strong IT skills, including Microsoft Office and mobile workforce management systems. CSCS card with SSSTS, SMSTS, IOSH Managing Safely, or equivalent supervisory qualification preferred. Full UK driving licence. Package & Benefits Salary up to £45,000 depending on experience. Company van and fuel card, 25 days annual leave plus bank holidays.
30/07/2026
Full time
Repairs Supervisor Property Services Salary: Up to £45,000 + Company Van & Fuel Card Location: North London Sector: Property Services / Social Housing / Maintenance The Company Our client is a leading property services and maintenance organisation delivering responsive repairs, planned maintenance, refurbishment, and compliance services across the UK. Working in partnership with housing providers and public sector organisations, the business supports thousands of properties through high-quality maintenance solutions that improve homes, support communities, and enhance resident experiences. With a strong reputation for service excellence, safety, and operational delivery, the organisation continues to grow and is looking for an experienced Repairs Supervisor to join their team. The Role As a Repairs Supervisor, you will be responsible for managing a team of skilled trade operatives and subcontractors delivering responsive repairs and maintenance services. You will provide hands-on leadership, ensuring works are completed safely, efficiently, and to the required quality standards. This role would suit an experienced Supervisor or Senior Tradesperson with strong technical knowledge, excellent organisational skills, and the ability to motivate teams while maintaining high levels of customer satisfaction. Key Responsibilities Supervise and manage a team of trade operatives and subcontractors delivering responsive repairs and maintenance works. Ensure all works are completed safely, on time, within budget, and to agreed specifications. Monitor productivity, quality, and performance through regular site visits and inspections. Review completed works, ensuring accurate coding, variations, and supporting information. Liaise with planners, administrators, clients, and operational teams to maintain effective workflow. Ensure compliance with company policies, health & safety requirements, quality standards, and regulatory obligations. Conduct toolbox talks, site inspections, and support the implementation of RAMS. Assist with resource planning and coordination of reactive works, including out-of-hours requirements where required. Maintain strong relationships with residents, clients, operatives, and supply chain partners. Support the development of apprentices and junior team members. Promote a culture of safety, quality, accountability, and continuous improvement. About You The successful candidate will have previous experience supervising repairs or maintenance works within a property services, housing, or construction environment. You will ideally have: Proven experience as a Repairs Supervisor, Maintenance Supervisor, or Senior Operative. Strong knowledge of responsive repairs and housing maintenance activities. Experience managing trade teams and monitoring performance. Good understanding of Schedule of Rates (SOR) codes and maintenance coding processes. Broad technical knowledge across multiple trades. Understanding of health & safety procedures, RAMS, and compliance requirements. Excellent communication and organisational skills. Ability to build positive relationships with clients, residents, and colleagues. Strong IT skills, including Microsoft Office and mobile workforce management systems. CSCS card with SSSTS, SMSTS, IOSH Managing Safely, or equivalent supervisory qualification preferred. Full UK driving licence. Package & Benefits Salary up to £45,000 depending on experience. Company van and fuel card, 25 days annual leave plus bank holidays.
We are seeking an organized, technically minded Engineering Planner to join an operations team. In this pivotal role, you will act as the operational heartbeat of our maintenance scheduling, ensuring that our property portfolio runs safely, efficiently, and in strict compliance with statutory legislation. Whether you come from a fast-paced Facilities Management (FM) helpdesk background or have hands-on engineering maintenance planning experience, you will use your practical technical knowledge to schedule, coordinate, and track Planned Preventative Maintenance (PPM) and compliance works. You will bridge the gap between field engineers, helpdesk dispatchers, and clients to ensure top-tier service delivery. Key Responsibilities PPM & Maintenance Scheduling: Proactively plan, schedule, and coordinate all Planned Preventative Maintenance (PPM), servicing, and statutory compliance works across commercial and residential properties. Engineering Resource Allocation: Assign work orders to mobile engineering teams and specialist subcontractors based on trade, technical skill set, geographical location, and priority SLAs. Technical Quality Control: Utilize your technical understanding to review job sheets, asset reports, and engineering notes, ensuring maintenance works meet high standards. Workflow & Helpdesk Coordination: Triage incoming maintenance requests, manage reactive repairs, and ensure seamless communication between clients, tenants, and field technicians. Compliance & Asset Tracking: Maintain accurate digital logs of statutory testing (e.g., Gas Safety, EICR, Fire Alarms, HVAC) to ensure 100% audit readiness and regulatory adherence. SLA & Contractor Management: Monitor schedules to ensure all maintenance tasks and reactive callouts are completed well within agreed Service Level Agreements (SLAs). What We Are Looking For Relevant Experience: Proven planning and coordination experience gained within either a fast-paced FM helpdesk environment or an engineering maintenance planning/scheduling role. Technical Know-How: A solid understanding of building services, hard FM operations, or core engineering systems (electrical, mechanical, HVAC, or fire & life safety). Planning & Systems Acumen: Exceptional organizational skills with experience managing complex master schedules and computerized maintenance management systems (CAFM / CMMS). Communication Skills: Confident dealing with technical engineers, contractors, and corporate clients alike, with a calm and proactive approach to problem-solving. Compliance Mindset: Strong attention to detail and a rigorous approach to health and safety compliance tracking. If you are interested in the role apply online today or contact Astrid Camacho for more information.
27/07/2026
Full time
We are seeking an organized, technically minded Engineering Planner to join an operations team. In this pivotal role, you will act as the operational heartbeat of our maintenance scheduling, ensuring that our property portfolio runs safely, efficiently, and in strict compliance with statutory legislation. Whether you come from a fast-paced Facilities Management (FM) helpdesk background or have hands-on engineering maintenance planning experience, you will use your practical technical knowledge to schedule, coordinate, and track Planned Preventative Maintenance (PPM) and compliance works. You will bridge the gap between field engineers, helpdesk dispatchers, and clients to ensure top-tier service delivery. Key Responsibilities PPM & Maintenance Scheduling: Proactively plan, schedule, and coordinate all Planned Preventative Maintenance (PPM), servicing, and statutory compliance works across commercial and residential properties. Engineering Resource Allocation: Assign work orders to mobile engineering teams and specialist subcontractors based on trade, technical skill set, geographical location, and priority SLAs. Technical Quality Control: Utilize your technical understanding to review job sheets, asset reports, and engineering notes, ensuring maintenance works meet high standards. Workflow & Helpdesk Coordination: Triage incoming maintenance requests, manage reactive repairs, and ensure seamless communication between clients, tenants, and field technicians. Compliance & Asset Tracking: Maintain accurate digital logs of statutory testing (e.g., Gas Safety, EICR, Fire Alarms, HVAC) to ensure 100% audit readiness and regulatory adherence. SLA & Contractor Management: Monitor schedules to ensure all maintenance tasks and reactive callouts are completed well within agreed Service Level Agreements (SLAs). What We Are Looking For Relevant Experience: Proven planning and coordination experience gained within either a fast-paced FM helpdesk environment or an engineering maintenance planning/scheduling role. Technical Know-How: A solid understanding of building services, hard FM operations, or core engineering systems (electrical, mechanical, HVAC, or fire & life safety). Planning & Systems Acumen: Exceptional organizational skills with experience managing complex master schedules and computerized maintenance management systems (CAFM / CMMS). Communication Skills: Confident dealing with technical engineers, contractors, and corporate clients alike, with a calm and proactive approach to problem-solving. Compliance Mindset: Strong attention to detail and a rigorous approach to health and safety compliance tracking. If you are interested in the role apply online today or contact Astrid Camacho for more information.
