We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
11/08/2026
Contract
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, York, Leeds and surround areas in North Yorkshire. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
10/08/2026
Full time
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, York, Leeds and surround areas in North Yorkshire. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance
10/08/2026
Contract
Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance
