About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.
22/08/2026
Contract
About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.
22/08/2026
Contract
A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary We have an exciting opportunity for a Property Officer to join our Contracts & Compliance team and play a key role in supporting our response to the increasing volume of damp and mould cases, as well as new housing hazards that fall within the scope of Awaab's Law. This is an important position that helps ensure our residents live in safe, healthy homes while supporting compliance with evolving legislation. Working closely with colleagues across the business, you will provide a proactive and customer-focused service, helping to monitor completed works, coordinate inspections, support complaint handling, and contribute to continuous service improvement. Salary: 30,990 Hours of work: 35 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
21/08/2026
Full time
Role Summary We have an exciting opportunity for a Property Officer to join our Contracts & Compliance team and play a key role in supporting our response to the increasing volume of damp and mould cases, as well as new housing hazards that fall within the scope of Awaab's Law. This is an important position that helps ensure our residents live in safe, healthy homes while supporting compliance with evolving legislation. Working closely with colleagues across the business, you will provide a proactive and customer-focused service, helping to monitor completed works, coordinate inspections, support complaint handling, and contribute to continuous service improvement. Salary: 30,990 Hours of work: 35 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
21/08/2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
21/08/2026
Full time
Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
As a Resident Engagement and Service Improvement Officer in London, you'll work within the sector to strengthen relationships with residents and enhance the quality of services provided. Your role will involve collaborating with various teams and residents to ensure their voices are heard and improvements are effectively implemented. Client Details This organisation operates within the Social Housing sector, based in central London. Description Engage with residents to understand their needs and priorities. Develop and implement strategies to improve service delivery. Facilitate resident meetings and consultations to gather feedback. Collaborate with internal teams to address resident concerns effectively. Monitor and report on the progress of service improvement initiatives. Maintain accurate records of resident interactions and feedback. Support community events and activities to foster stronger relationships. Ensure compliance with relevant regulations and policies. Profile A successful Resident Engagement and Service Improvement Officer should have: A solid understanding of the property industry and resident engagement practices. Strong communication and interpersonal skills. Experience in managing and resolving customer or resident concerns. Ability to develop and implement service improvement plans. Proficiency in record-keeping and reporting. A proactive and organised approach to tasks. Knowledge of relevant regulations within the property sector. Job Offer Salary of 45,000 - 50,000, dependent on the level of experience. 27 days holiday plus bank holidays, with additional days for long service. 2 Giveback Days annually to volunteer in the local community. Access to the Local Government Pension Scheme. Opportunities for learning and development. A supportive and inclusive working environment. If you're interested in this role, apply now.
21/08/2026
Full time
As a Resident Engagement and Service Improvement Officer in London, you'll work within the sector to strengthen relationships with residents and enhance the quality of services provided. Your role will involve collaborating with various teams and residents to ensure their voices are heard and improvements are effectively implemented. Client Details This organisation operates within the Social Housing sector, based in central London. Description Engage with residents to understand their needs and priorities. Develop and implement strategies to improve service delivery. Facilitate resident meetings and consultations to gather feedback. Collaborate with internal teams to address resident concerns effectively. Monitor and report on the progress of service improvement initiatives. Maintain accurate records of resident interactions and feedback. Support community events and activities to foster stronger relationships. Ensure compliance with relevant regulations and policies. Profile A successful Resident Engagement and Service Improvement Officer should have: A solid understanding of the property industry and resident engagement practices. Strong communication and interpersonal skills. Experience in managing and resolving customer or resident concerns. Ability to develop and implement service improvement plans. Proficiency in record-keeping and reporting. A proactive and organised approach to tasks. Knowledge of relevant regulations within the property sector. Job Offer Salary of 45,000 - 50,000, dependent on the level of experience. 27 days holiday plus bank holidays, with additional days for long service. 2 Giveback Days annually to volunteer in the local community. Access to the Local Government Pension Scheme. Opportunities for learning and development. A supportive and inclusive working environment. If you're interested in this role, apply now.
Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
21/08/2026
Contract
Tenancy Relations Officer Hybrid (2-3 Days per Week, remainder remote) 22.41 PAYE 29.72 Umbrella ( 31.15 Umbrella from Week 13) 3-Month Temp Contract Monday to Friday 36 Hours per Week Adecco are currently recruiting for a Tenancy Relations Officer on behalf of a public sector housing service in South London. This is an excellent opportunity for an experienced housing professional with a strong understanding of landlord and tenant legislation, homelessness prevention, and enforcement within the private rented sector. The successful candidate will play a key role in protecting tenants from unlawful eviction and harassment while supporting residents to sustain their housing. Key Responsibilities Investigate complaints of illegal eviction, harassment, unlawful landlord practices, and tenancy-related disputes. Provide advice and guidance to tenants, landlords, agents, and partner organisations. Manage a varied caseload, carrying out investigations and gathering evidence where necessary. Conduct home visits and attend court proceedings as a witness when required. Work closely with internal teams and external agencies including landlords, solicitors, police, and housing partners. Support homelessness prevention by helping residents remain in or regain access to accommodation. Produce reports, correspondence, case records, and legal documentation to a high standard. Ensure compliance with relevant housing legislation and best practice. Essential Requirements Strong knowledge of housing legislation, including landlord and tenant law, homelessness legislation, and the Protection from Eviction Act. Experience investigating tenancy-related complaints and managing complex casework. Excellent communication, negotiation, and customer service skills. Ability to gather and assess evidence and make sound decisions. Experience working with vulnerable residents and managing sensitive situations. Strong organisational skills with the ability to manage a demanding workload independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
21/08/2026
Contract
Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Tenancy Visiting Officer Location: Various Housing Estates in London - Barbican Temporary contract - 2 to 3 months cover 17.98 PAYE or 23.41 Umbrella per hour We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience
20/08/2026
Seasonal
Tenancy Visiting Officer Location: Various Housing Estates in London - Barbican Temporary contract - 2 to 3 months cover 17.98 PAYE or 23.41 Umbrella per hour We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience
Housing Complaints Officer Location: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to 24 per hour The Role We are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027. This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from residents, MPs, councillors and other stakeholders, ensuring all cases are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational standards. Key Responsibilities Manage and investigate a high volume of customer complaints from receipt through to resolution. Log, track and monitor complaints in accordance with the Housing Ombudsman Complaint Handling Code . Draft clear, professional and empathetic complaint responses. Manage busy inboxes, including correspondence from MPs, councillors and senior stakeholders. Maintain accurate complaint records and ensure all documentation is up to date. Process and coordinate compensation claims and associated paperwork. Monitor complaint performance and ensure compliance with agreed KPIs and service standards. Escalate complex cases where appropriate and work collaboratively with operational teams to gather information. Produce reports and complaint-related performance data as required. Utilise SharePoint and other digital systems to maintain records and manage workflows. Support continuous improvement initiatives by identifying complaint trends and learning opportunities. About You To be successful in this role, you will have: Previous experience handling complaints within a Housing Association, Local Authority or Social Housing environment . Knowledge of the Housing Ombudsman Complaint Handling Code and complaint best practice. Excellent written communication skills with the ability to draft detailed and professional responses. Experience managing complex and sensitive customer complaints. Proven ability to manage multiple priorities and maintain performance against KPIs. Strong organisational skills and attention to detail. Experience processing compensation claims or financial redress arrangements. Confidence working within digital environments, including SharePoint and case management systems. Ability to build effective relationships with internal stakeholders and external parties including MPs and councillors. What's on Offer Competitive rate of up to 24 per hour Full-time opportunity Temporary contract until March 2027 Opportunity to work for a respected Housing Association Collaborative and supportive team environment Valuable experience within a customer-focused housing services function
20/08/2026
Seasonal
Housing Complaints Officer Location: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to 24 per hour The Role We are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027. This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from residents, MPs, councillors and other stakeholders, ensuring all cases are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational standards. Key Responsibilities Manage and investigate a high volume of customer complaints from receipt through to resolution. Log, track and monitor complaints in accordance with the Housing Ombudsman Complaint Handling Code . Draft clear, professional and empathetic complaint responses. Manage busy inboxes, including correspondence from MPs, councillors and senior stakeholders. Maintain accurate complaint records and ensure all documentation is up to date. Process and coordinate compensation claims and associated paperwork. Monitor complaint performance and ensure compliance with agreed KPIs and service standards. Escalate complex cases where appropriate and work collaboratively with operational teams to gather information. Produce reports and complaint-related performance data as required. Utilise SharePoint and other digital systems to maintain records and manage workflows. Support continuous improvement initiatives by identifying complaint trends and learning opportunities. About You To be successful in this role, you will have: Previous experience handling complaints within a Housing Association, Local Authority or Social Housing environment . Knowledge of the Housing Ombudsman Complaint Handling Code and complaint best practice. Excellent written communication skills with the ability to draft detailed and professional responses. Experience managing complex and sensitive customer complaints. Proven ability to manage multiple priorities and maintain performance against KPIs. Strong organisational skills and attention to detail. Experience processing compensation claims or financial redress arrangements. Confidence working within digital environments, including SharePoint and case management systems. Ability to build effective relationships with internal stakeholders and external parties including MPs and councillors. What's on Offer Competitive rate of up to 24 per hour Full-time opportunity Temporary contract until March 2027 Opportunity to work for a respected Housing Association Collaborative and supportive team environment Valuable experience within a customer-focused housing services function
Housing Officer 2-3 months initially potential to be extended Competitive rates Cambridge area - DL and vehicle essential Our client is a charitable, not-for-profit housing association who own and manage over 1,500 homes across Greater Cambridgeshire. Their mission is "To provide good quality homes and services in Greater Cambridge that people value". As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.You will also: Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
20/08/2026
Seasonal
Housing Officer 2-3 months initially potential to be extended Competitive rates Cambridge area - DL and vehicle essential Our client is a charitable, not-for-profit housing association who own and manage over 1,500 homes across Greater Cambridgeshire. Their mission is "To provide good quality homes and services in Greater Cambridge that people value". As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.You will also: Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management
20/08/2026
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management
Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.
20/08/2026
Full time
Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.
We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Newbury. You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
20/08/2026
Full time
We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Newbury. You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
We're growing our housing team in Bournemouth, Christchurch and Poole , and are looking for Housing Officers who want to make a real difference to our customers and communities. This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods. You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area. The role As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management. You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes , and other issues that affect customers and the places they live. You'll take full ownership of tenancy breach cases , including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes. You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time. You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods. You'll maintain accurate customer records and use information responsibly. You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers. What you'll bring We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services. You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities. Competence in managing a busy caseload, prioritising work and seeing issues through to resolution. Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues. A customer-first approach and a track record of achieving positive outcomes. The ability to work well with colleagues, contractors and partner agencies. Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery. About the role You'll be working flexibly , based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole. This is a permanent , full-time role working 37 hours a week. Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience. You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you. A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole. If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.
20/08/2026
Full time
We're growing our housing team in Bournemouth, Christchurch and Poole , and are looking for Housing Officers who want to make a real difference to our customers and communities. This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods. You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area. The role As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management. You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes , and other issues that affect customers and the places they live. You'll take full ownership of tenancy breach cases , including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes. You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time. You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods. You'll maintain accurate customer records and use information responsibly. You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers. What you'll bring We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services. You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities. Competence in managing a busy caseload, prioritising work and seeing issues through to resolution. Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues. A customer-first approach and a track record of achieving positive outcomes. The ability to work well with colleagues, contractors and partner agencies. Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery. About the role You'll be working flexibly , based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole. This is a permanent , full-time role working 37 hours a week. Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience. You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you. A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole. If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.
We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Bournemouth. You'll be covering our two Extra Care Schemes in Andover and Bournemouth and will be based in either our Hurn or Blandford office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
20/08/2026
Full time
We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Bournemouth. You'll be covering our two Extra Care Schemes in Andover and Bournemouth and will be based in either our Hurn or Blandford office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
Housing Team Leader - Temporary Accommodation Birmingham 25.00 per hour Minimum 3 months Immediate Start We are currently recruiting for an experienced Housing Team Leader to join a busy temporary accommodation service in Birmingham on an initial 3 month contract, with an immediate start available. The Role As Housing Team Leader, you will lead and support a team responsible for delivering a high quality housing management service to residents living in temporary accommodation. You will help ensure properties and residents are effectively managed while maintaining strong compliance and service standards. Key Responsibilities Lead, support and manage a team of housing support officers. Oversee the day-to-day management of temporary accommodation. Ensure housing and tenancy related issues are dealt with promptly. Monitor team performance and service delivery Support staff with complex cases and resident issues. Monitor property standards, repairs and health & safety issues. About You Previous experience in a housing team leader, housing management or temporary accommodation role. Strong knowledge of housing management processes and relevant legislation. Experience managing, supervising or supporting a housing team. Excellent communication and organisational skills. The ability to manage complex cases A proactive approach and strong problem solving skills. Experience working within a local authority or social housing environment is essential. Apply now if you have the relevant housing management and team leadership experience and are available for an immediate start. RG Setsquare is acting as an Employment Business in relation to this vacancy.
20/08/2026
Contract
Housing Team Leader - Temporary Accommodation Birmingham 25.00 per hour Minimum 3 months Immediate Start We are currently recruiting for an experienced Housing Team Leader to join a busy temporary accommodation service in Birmingham on an initial 3 month contract, with an immediate start available. The Role As Housing Team Leader, you will lead and support a team responsible for delivering a high quality housing management service to residents living in temporary accommodation. You will help ensure properties and residents are effectively managed while maintaining strong compliance and service standards. Key Responsibilities Lead, support and manage a team of housing support officers. Oversee the day-to-day management of temporary accommodation. Ensure housing and tenancy related issues are dealt with promptly. Monitor team performance and service delivery Support staff with complex cases and resident issues. Monitor property standards, repairs and health & safety issues. About You Previous experience in a housing team leader, housing management or temporary accommodation role. Strong knowledge of housing management processes and relevant legislation. Experience managing, supervising or supporting a housing team. Excellent communication and organisational skills. The ability to manage complex cases A proactive approach and strong problem solving skills. Experience working within a local authority or social housing environment is essential. Apply now if you have the relevant housing management and team leadership experience and are available for an immediate start. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Good Afternoon, I am currently representing Waltham Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Homeownership Officer this role will be based at: E17 4JF Hybrid Working. 1 day office based. The right candidate will: To calculate, notify and bill the estimated and actual service charges (including major works), shared ownership rent and ground rent in accordance with the terms of the lease and the associated legislation to enable full recovery. Undertake consultations under section 20 of the Landlord and Tenants Act 1985 (as amended) ensuring compliance with the leases and associated legislation. Provide information, support and guidance in relation to service charges, major works, the lease and associated legislation to leaseholders, shared owners and other housing staff. Whilst dealing with enquiries and disputes with regards to service charges and major works. Assist collection officers to maximise the recovery of homeowner rents, service charges/major works and other related income to maintain the viability of the Housing Revenue Account (HRA). We require the following: Must have leasehold Management experience and S20 consultation experience is essential To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
20/08/2026
Contract
Good Afternoon, I am currently representing Waltham Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Homeownership Officer this role will be based at: E17 4JF Hybrid Working. 1 day office based. The right candidate will: To calculate, notify and bill the estimated and actual service charges (including major works), shared ownership rent and ground rent in accordance with the terms of the lease and the associated legislation to enable full recovery. Undertake consultations under section 20 of the Landlord and Tenants Act 1985 (as amended) ensuring compliance with the leases and associated legislation. Provide information, support and guidance in relation to service charges, major works, the lease and associated legislation to leaseholders, shared owners and other housing staff. Whilst dealing with enquiries and disputes with regards to service charges and major works. Assist collection officers to maximise the recovery of homeowner rents, service charges/major works and other related income to maintain the viability of the Housing Revenue Account (HRA). We require the following: Must have leasehold Management experience and S20 consultation experience is essential To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
