Site Manager - Norwich External Plan Maintenance Projects - Social Housing Up to £55,000 Plus Package Our Client, a leading nationwide construction contractor are currently looking for an experienced site manager to join their planned works division on a ten year framwork. Projects that are being delivered will are internal and external plan maintenance projects. They will be being delivered to tower blocks and scattered properties in Norwich and the surrounding areas. On a day to day basis, you will act as an integral part of the operational team and carry out the following duties: Management of sub-contractors & direct operatives Lead the site team to the best of your ability Manage delivery of works to specification Have several direct reports to manage including RLO's and office staff Pre & post inspections of works Health & safety & quality checks My client are looking for someone with strong communication skills and a proven track record managing and delivering planned maintenance projects. A valid SMSTS, First Aid, CSCS, and Asbestos Awareness are required. This is a permanent position which will offer training and development as well as good progression opportunities for the successful candidate. If you are interested please apply directly or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
03/08/2026
Full time
Site Manager - Norwich External Plan Maintenance Projects - Social Housing Up to £55,000 Plus Package Our Client, a leading nationwide construction contractor are currently looking for an experienced site manager to join their planned works division on a ten year framwork. Projects that are being delivered will are internal and external plan maintenance projects. They will be being delivered to tower blocks and scattered properties in Norwich and the surrounding areas. On a day to day basis, you will act as an integral part of the operational team and carry out the following duties: Management of sub-contractors & direct operatives Lead the site team to the best of your ability Manage delivery of works to specification Have several direct reports to manage including RLO's and office staff Pre & post inspections of works Health & safety & quality checks My client are looking for someone with strong communication skills and a proven track record managing and delivering planned maintenance projects. A valid SMSTS, First Aid, CSCS, and Asbestos Awareness are required. This is a permanent position which will offer training and development as well as good progression opportunities for the successful candidate. If you are interested please apply directly or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract , delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas. This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants. This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter. Key Responsibilities: Install, repair and maintain cap and cove flooring. Complete all associated floor preparation works. Carry out basic plumbing repairs and maintenance. Undertake planned and reactive maintenance within occupied social housing properties. Ensure all work is completed safely and to a high standard. Deliver excellent customer service while working in tenants' homes. Manage your own workload and work independently across a designated patch. Ensure compliance with company procedures, health & safety standards and client expectations. About You: We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector. You'll have: Proven experience installing and repairing cap and cove flooring. Previous plumbing experience. Experience working within social housing, responsive repairs or planned maintenance (desirable). The ability to work independently and manage your own workload. A professional, reliable and customer-focused approach. Strong attention to detail and commitment to delivering high-quality workmanship. Qualifications: Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role. Benefits: Company van and fuel card Long-term self-employed contract Weekly payments (CIS payment options available) Ongoing work with a consistent pipeline of social housing repairs and maintenance Permanent position available if desired Immediate start available If this Floor Layer role is something that you're interested in, please apply online today or call Alex on (phone number removed) .
29/07/2026
Contract
We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract , delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas. This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants. This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter. Key Responsibilities: Install, repair and maintain cap and cove flooring. Complete all associated floor preparation works. Carry out basic plumbing repairs and maintenance. Undertake planned and reactive maintenance within occupied social housing properties. Ensure all work is completed safely and to a high standard. Deliver excellent customer service while working in tenants' homes. Manage your own workload and work independently across a designated patch. Ensure compliance with company procedures, health & safety standards and client expectations. About You: We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector. You'll have: Proven experience installing and repairing cap and cove flooring. Previous plumbing experience. Experience working within social housing, responsive repairs or planned maintenance (desirable). The ability to work independently and manage your own workload. A professional, reliable and customer-focused approach. Strong attention to detail and commitment to delivering high-quality workmanship. Qualifications: Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role. Benefits: Company van and fuel card Long-term self-employed contract Weekly payments (CIS payment options available) Ongoing work with a consistent pipeline of social housing repairs and maintenance Permanent position available if desired Immediate start available If this Floor Layer role is something that you're interested in, please apply online today or call Alex on (phone number removed) .
Annual salary: up to £36,425.30 Multi-Skilled Operative Covering Locations: Norwich Contract: Full Time, Permanent Role Salary: £36,425.30 pa, plus company van, fuel card, PPE, uniform etc. Hours: 42.5 per week MPS has been caring for residents' homes for over 25 years. As part of the Mears Group, we offer partnership solutions and expertise in estate management and property maintenance. Delivering a range of property services, including reactive repairs, planned and cyclical maintenance services to over 100 local authorities and housing providers nationwide including, Orbit: one of the largest housing providers in the midlands, east Anglia and the southeast. About the Role: As a Multi Skilled Operative with MPS you will be working on our Void properties preparing houses for tenants. This is a dynamic, hands-on role where you'll be responsible for delivering high-quality repairs and maintenance across a range of trades, ensuring residents' homes are safe, functional, and well cared for. You'll be working across void properties, responding to repair requests that cover carpentry, plumbing, plastering, tiling, and more. No two days are the same, and your ability to adapt, problem-solve, and deliver excellent customer service will be key to your success. With a strong pipeline of work and a commitment to improving social housing standards, this is a fantastic opportunity to be part of a team that's making a real difference in the community. We're looking for someone reliable, skilled across multiple trades, and passionate about getting the job done right the first time. Duties: Carry out responsive repairs across void social housing properties Replacing or repairing skirting boards, architraves, and internal door frames Installing and adjusting kitchen units, worktops, and cupboard doors Repairing or replacing internal doors, handles, locks, and hinges Identifying and fixing minor plumbing issues such as leaks, dripping taps, and blocked sinks Carrying out patch plastering and making good, damaged walls or ceilings Completing wall and floor tiling repairs, including grouting and sealing Painting and decorating to a professional finish following repair works Ensuring all repairs are completed safely, efficiently, and to a high standard Participating in out-of-hours emergency repair rota as required Reporting any further works, safeguarding concerns, or property issues beyond scope Deliver excellent customer service while working in residents' homes Accurately record job details, materials used, and completion notes using handheld devices or job sheets Maintain tools, equipment, and company vehicle in good working order Manage daily workload efficiently to meet service level targets Key Criteria: Proven experience in domestic repairs and maintenance across multiple trades (e.g. carpentry, plumbing, plastering, tiling, decorating) Full UK driving licence Ability to work independently and manage workload effectively Strong fault-finding and problem-solving skills Excellent customer service skills, Good understanding of health and safety regulations and safe working practices Ability to use handheld devices or job management systems to record work Willingness to participate in out-of-hours emergency rota Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friend policies Company Van & Fuel Card Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
28/07/2026
Full time
Annual salary: up to £36,425.30 Multi-Skilled Operative Covering Locations: Norwich Contract: Full Time, Permanent Role Salary: £36,425.30 pa, plus company van, fuel card, PPE, uniform etc. Hours: 42.5 per week MPS has been caring for residents' homes for over 25 years. As part of the Mears Group, we offer partnership solutions and expertise in estate management and property maintenance. Delivering a range of property services, including reactive repairs, planned and cyclical maintenance services to over 100 local authorities and housing providers nationwide including, Orbit: one of the largest housing providers in the midlands, east Anglia and the southeast. About the Role: As a Multi Skilled Operative with MPS you will be working on our Void properties preparing houses for tenants. This is a dynamic, hands-on role where you'll be responsible for delivering high-quality repairs and maintenance across a range of trades, ensuring residents' homes are safe, functional, and well cared for. You'll be working across void properties, responding to repair requests that cover carpentry, plumbing, plastering, tiling, and more. No two days are the same, and your ability to adapt, problem-solve, and deliver excellent customer service will be key to your success. With a strong pipeline of work and a commitment to improving social housing standards, this is a fantastic opportunity to be part of a team that's making a real difference in the community. We're looking for someone reliable, skilled across multiple trades, and passionate about getting the job done right the first time. Duties: Carry out responsive repairs across void social housing properties Replacing or repairing skirting boards, architraves, and internal door frames Installing and adjusting kitchen units, worktops, and cupboard doors Repairing or replacing internal doors, handles, locks, and hinges Identifying and fixing minor plumbing issues such as leaks, dripping taps, and blocked sinks Carrying out patch plastering and making good, damaged walls or ceilings Completing wall and floor tiling repairs, including grouting and sealing Painting and decorating to a professional finish following repair works Ensuring all repairs are completed safely, efficiently, and to a high standard Participating in out-of-hours emergency repair rota as required Reporting any further works, safeguarding concerns, or property issues beyond scope Deliver excellent customer service while working in residents' homes Accurately record job details, materials used, and completion notes using handheld devices or job sheets Maintain tools, equipment, and company vehicle in good working order Manage daily workload efficiently to meet service level targets Key Criteria: Proven experience in domestic repairs and maintenance across multiple trades (e.g. carpentry, plumbing, plastering, tiling, decorating) Full UK driving licence Ability to work independently and manage workload effectively Strong fault-finding and problem-solving skills Excellent customer service skills, Good understanding of health and safety regulations and safe working practices Ability to use handheld devices or job management systems to record work Willingness to participate in out-of-hours emergency rota Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friend policies Company Van & Fuel Card Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Multi Trader Social Housing Maintenance 22.00 - 24.00 per hour Ongoing Contract Immediate Start Avail able We are currently seeking an experienced Multi Trader to join a busy social housing maintenance team carrying out repairs and maintenance across residential properties. This is an excellent opportunity for a skilled tradesperson looking for consistent, long-term work within the social housing sector. The Role As a Multi Trader, you will be responsible for carrying out a variety of day-to-day repairs and maintenance works within occupied and void properties. You'll work independently to deliver high-quality repairs while providing excellent customer service to residents. Typical Duties General property maintenance and repairs. Carpentry repairs including doors, locks, kitchens and fencing Basic plumbing works Patch plastering and making good Painting and decorating touch-ups Reactive and planned maintenance works Identifying and resolving maintenance issues efficiently. Ensuring all work is completed safely and to a high standard Requirements Previous experience as a Multi Trader / Multi Skilled Operative, Maintenance Operative or similar Experience working within social housing, housing associations or local authority properties Strong carpentry skills with additional trade experience desirable Full UK Driving Licence Own tools Ability to work independently and manage a varied workload What's on Offer? 22.00 - 24.00 per hour Ongoing contract Weekly pay Full-time hours Immediate start available Opportunity to work with a well-established maintenance contractor If you're an experienced Multi Trader with a background in social housing maintenance and are looking for your next long-term contract opportunity, apply today for immediate consideration. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/07/2026
Seasonal
Multi Trader Social Housing Maintenance 22.00 - 24.00 per hour Ongoing Contract Immediate Start Avail able We are currently seeking an experienced Multi Trader to join a busy social housing maintenance team carrying out repairs and maintenance across residential properties. This is an excellent opportunity for a skilled tradesperson looking for consistent, long-term work within the social housing sector. The Role As a Multi Trader, you will be responsible for carrying out a variety of day-to-day repairs and maintenance works within occupied and void properties. You'll work independently to deliver high-quality repairs while providing excellent customer service to residents. Typical Duties General property maintenance and repairs. Carpentry repairs including doors, locks, kitchens and fencing Basic plumbing works Patch plastering and making good Painting and decorating touch-ups Reactive and planned maintenance works Identifying and resolving maintenance issues efficiently. Ensuring all work is completed safely and to a high standard Requirements Previous experience as a Multi Trader / Multi Skilled Operative, Maintenance Operative or similar Experience working within social housing, housing associations or local authority properties Strong carpentry skills with additional trade experience desirable Full UK Driving Licence Own tools Ability to work independently and manage a varied workload What's on Offer? 22.00 - 24.00 per hour Ongoing contract Weekly pay Full-time hours Immediate start available Opportunity to work with a well-established maintenance contractor If you're an experienced Multi Trader with a background in social housing maintenance and are looking for your next long-term contract opportunity, apply today for immediate consideration. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £27,500 per annum Car allowance Bonu s scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
13/07/2026
Full time
CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £27,500 per annum Car allowance Bonu s scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Annual salary: up to £30,458.75 Planner Location: Norwich Full time / Permanent Salary: £30,458.75 Hours: 42.5 hours Monday - Friday MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value. About the role: We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service. Duties: Schedule and plan repair works to ensure efficient use of operatives and resources Use the MCM system to manage appointments, update job statuses and monitor progress Track overdue tasks and support the team in meeting performance targets and KPIs Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped Communicate effectively with residents to provide updates and manage expectations Support the repairs team by identifying and escalating operational issues where required Monitor workloads and assist with planning cover for absences and holidays Allocate work to subcontractors and raise material orders in line with procurement procedures Ensure accurate use of IT systems, including PDAs and subcontractor portals Maintain clear and accurate records across all systems Deliver a professional, courteous and customer-focused service at all times Adhere to health and safety requirements and company policies Work collaboratively with colleagues to ensure service delivery standards are met Support company procedures, maintain company assets and provide cover for other planners when required Attend meetings and training sessions as required Role Criteria: Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment GCSE (or equivalent) in English and Maths Experience working in a fast-paced, reactive and customer-focused environment Good IT skills with the ability to use job management, scheduling and appointment systems Strong time management and organisational skills, with good attention to detail Clear and confident communication skills, both written and verbal A customer-focused approach with the ability to manage queries and challenging situations professionally An understanding of repairs and maintenance processes Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
10/07/2026
Full time
Annual salary: up to £30,458.75 Planner Location: Norwich Full time / Permanent Salary: £30,458.75 Hours: 42.5 hours Monday - Friday MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value. About the role: We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service. Duties: Schedule and plan repair works to ensure efficient use of operatives and resources Use the MCM system to manage appointments, update job statuses and monitor progress Track overdue tasks and support the team in meeting performance targets and KPIs Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped Communicate effectively with residents to provide updates and manage expectations Support the repairs team by identifying and escalating operational issues where required Monitor workloads and assist with planning cover for absences and holidays Allocate work to subcontractors and raise material orders in line with procurement procedures Ensure accurate use of IT systems, including PDAs and subcontractor portals Maintain clear and accurate records across all systems Deliver a professional, courteous and customer-focused service at all times Adhere to health and safety requirements and company policies Work collaboratively with colleagues to ensure service delivery standards are met Support company procedures, maintain company assets and provide cover for other planners when required Attend meetings and training sessions as required Role Criteria: Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment GCSE (or equivalent) in English and Maths Experience working in a fast-paced, reactive and customer-focused environment Good IT skills with the ability to use job management, scheduling and appointment systems Strong time management and organisational skills, with good attention to detail Clear and confident communication skills, both written and verbal A customer-focused approach with the ability to manage queries and challenging situations professionally An understanding of repairs and maintenance processes Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.