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Housing Officer £33,818 Southend-on-Sea Full-Time Permanent We are looking for a Housing Officer to deliver effective housing management services that support residents to sustain their tenancies, understand their rights and responsibilities, and resolve tenancy issues appropriately. This will be achieved by building positive customer relationships, using early intervention and effective tenancy management, providing timely support and signposting, managing tenancies across a designated area, and pragmatically addressing concerns such as ASB, hoarding, safeguarding and unauthorised alterations in line with policies and procedures. What you'll be doing Creating and sustaining positive customer relationships -Be the key contact for customers managing a 'patch' which is tenure blind and being the lead for all matters which affect customers within that remit. Compliance - making sure customers and those residing in and visiting their properties comply with their conditions of tenure - promoting and encouraging 'positive' behaviours through early intervention and where necessary legal enforcement action. Creating and sustaining effective internal and external relationships - including police, social services, Local authorities, fire service, and supporting agencies etc Assisting with the effective and speedy turnaround of empty properties - accompanied viewings, transfer inspections etc, swift lets and ensuring you are actively encouraging properties to be let as soon as possible. Health and Safety - Ensure all is done to safeguard our customers in a variety of ways such as referrals to support agencies and reporting any Health and Safety concerns to the relevant department. What we are looking for Excellent interpersonal and customer care skills. Excellent administration and record keeping skills. Able to communicate effectively and sensitively with customers, staff and external agencies - orally, and in writing. Team working, with internal and external partners / customers / colleagues. Ability to use your initiative and work with a minimum of supervision. Please note the office expectancy of this role is as follows: This role will initially be office based for the training period then the office expectancy would be a minimum of 2 days a week, or as per business need. Benefits The salary for this post will be £33,818 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 35 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region. Salary: £30,912 per annum Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, our client finds new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do Be a visible, supportive presence in their schemes, building strong relationships with residents. Work closely with lettings teams to ensure smooth move-ins and positive first impressions. Encourage community engagement and help residents live independently for as long as possible. Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions. Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care & collaborate with internal teams and external partners to deliver joined-up support. Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context. CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience. Strong understanding of anti-social behaviour management and rental income collection processes & proven ability to manage multiple tasks and meet performance targets independently and as part of a team. Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. Knowledge of safeguarding practices within a housing context. Regular business travel will be necessary to other sites and off-site meetings as required. Successful candidates will undergo a DBS check and social media checks as part of their onboarding process. Interviews Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and they'll get to know you - your experience, goals, and what you bring. Planned date: 3rd September via Teams Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a behavioural assessment questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of their customers on the day. Planned date: 10th September at their Bradford office. Our client aims to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A Place to Build a Future Our client has big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. You may have experience in the following: Independent Living Officer, Housing Officer, Sheltered Housing Officer, Supported Housing Officer, Tenancy Support Officer, Housing Support Worker, Neighbourhood Housing Officer, Housing Management Officer, Older Persons Housing Officer, Community Housing Officer, etc.

Title: Head of Operations Responsible to: CEO Hours: 35 hours per week Salary: £45,000 - £48,000 FT (depending on experience and qualifications) Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required Contract: Permanent (subject to continuation of funding) Please Note: Enhanced DBS check will be required JOB OVERVIEW Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations. The Head of Operations oversees all of BIAS's projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently. In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base. This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation's future strategy and direction. If you are an experienced team leader looking to move into the advice and community-support sector but don't yet have all the desirable skills listed below, please consider applying as specialised training and development support will be made available to the right candidate. KEY WORK AREAS AND MAIN DUTIES Staff management Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS's core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year. Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures. Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners. Oversee training and development needs and budgets. Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings. Create a positive working environment in which equity and diversity are promoted and staff can do their best. Project management Project-manage the further development of new advice and active ageing services in Haringey borough. Take the lead on promotion and marketing of BIAS's services, including by representing the charity to partner organisations and at external events. Contribute to the organisation and running of regular community and fundraising events. Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management. Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs. Quality and service delivery Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS's AQS accreditation. Oversee running of BIAS's volunteer project in line with the Investing in Volunteers quality accreditation standards. Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches. Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed. Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS's social media strategy. Administer BIAS's IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting. Operational leadership Advise the CEO on all staffing and service-delivery issues. Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports. Carry out regular reviews of BIAS's annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction. Research and secure funding from grant-making organisations, ensuring BIAS's future financial sustainability. Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation. These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development. Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required. ABOUT BIAS BIAS is a local charity which has supported England's largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland's Emigrant Support Programme. HOW TO APPLY To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples. We encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis. PERSON SPECIFICATION Essential criteria: Ability to manage high-performing teams and experienced project coordinators, working collaboratively to deliver services. Proven project-management skills and ability to ensure that activities are successfully delivered and key objectives met. Ability to take the lead on client/project data analysis, grant research, funding applications and reporting. Demonstrable experience in change management, problem-solving and innovation. Ability to successfully coordinate community events. Excellent organisational skills and experience of working to deadlines while coping with competing priorities. Ability to use initiative and sound judgement to solve problems quickly and decisively. Ability to communicate effectively at all levels, both orally and in writing, building good working relationships across staff, clients and partner organisations. Experience of managing customer relationship management (CRM) systems. Excellent IT skills, including a good working knowledge of Microsoft 365 and SharePoint. Flexibility and willingness to take a hands-on approach and get involved in areas outside of expertise where required. Proven ability to create a positive and collaborative working environment in which equity and diversity are well managed and staff are empowered and motivated to do their best. Desirable criteria Awareness and understanding of the needs of the Irish community. Knowledge of the Advice Quality Standard (AQS) and Investing in Volunteers quality standard. Ability to plan and manage budgets and contribute to decisions on the allocation of resources. Experience in HR matters.

Fire Safety Projects Lead Location: Basingstoke / North Hampshire Coverage: North Hampshire, Reading & occasional South Hampshire Contract: 6-Month Fixed-Term Contract Salary: 49,078.10 per annum - Option for freelance day rate of 300.00 per day Mileage: 0.55 per mile for use of own vehicle Start Date: ASAP for the right candidate The Opportunity We are currently recruiting for a Fire Safety Projects Lead to join a specialist fire safety team on a 6-month fixed-term contract. This is a mobile, site/project-based role and would suit someone who has previous experience managing projects or works across multiple sites. You will be responsible for overseeing the delivery of fire safety works, managing subcontractors and ensuring projects are completed safely, on time and within budget. The role is based around the Basingstoke region, with responsibility for projects across North Hampshire and into Reading, with some coverage potentially required across South Hampshire. Key Responsibilities You will be responsible for managing the day-to-day delivery of specialist fire safety projects, including: Organising and managing programmes of works from commencement through to completion. Overseeing subcontractors delivering fire safety works. Monitoring progress, quality, costs and programme performance. Ensuring works are completed on time and within budget. Ensuring subcontractors adhere to Health & Safety requirements, RAMS and relevant procedures. Carrying out site visits and monitoring works being delivered. Ensuring appropriate quality control and compliance standards are maintained. Reviewing and managing digital reporting and project information. Managing contractor performance and addressing any issues or underperformance. Maintaining accurate project records and ensuring information is kept up to date. Working closely with internal teams, contractors and other stakeholders to ensure effective project delivery. Keeping customers and relevant stakeholders informed of works taking place. Supporting the delivery of fire safety actions identified through Fire Risk Assessments. Types of Works The successful candidate will oversee specialist subcontractors delivering a range of fire safety works, including: Fire doors Fire stopping/Loft compartmentation Sprinkler systems Fire alarm systems The majority of projects will be within low-rise residential blocks, typically up to four storeys. Higher-risk buildings (HRBs) are generally managed by the major projects teams. About You We are particularly interested in candidates who have previously worked in a mobile site, project or works management environment, where they have been responsible for managing multiple sites, contractors and programmes of work. A trade background is not essential, however, you must have a good understanding of fire safety compliance, particularly in relation to quality control and digital reporting. You should be: An experienced project/site/works manager or similar. Comfortable managing subcontractors and external contractors. Able to understand and monitor fire safety compliance requirements. Confident working across multiple sites and managing competing priorities. Highly organised with excellent time-management skills. Experienced in monitoring programmes, budgets and contractor performance. Confident communicating with contractors, customers and internal stakeholders. Able to identify issues and take appropriate action to keep projects on track. Committed to maintaining high standards of Health & Safety. Key Success Factor A major part of this role will be the ability to manage your own time effectively. You will be responsible for coordinating multiple projects and subcontractors across a geographical area, so strong organisation, prioritisation and autonomy will be essential. Qualifications & Experience SMSTS or relevant management certification Relevant Fire Safety qualification, such as NEBOSH Fire Safety & Risk Management, or equivalent, is desirable. Experience within construction, surveying, property, housing or project management would be beneficial. Own vehicle available for business use If you have strong project or site management experience and are looking for an opportunity to work within a specialist fire safety environment, we would be keen to hear from you.

Lettings Negotiator Property / Guardian Management / Residential Occupancy Salary: c 35,000 per annum + commission Hours: Flexible - as required as part of the management team The Role Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands-on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio. Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience. This role would suit candidates with experience in property management, residential lettings, housing, build-to-rent, student accommodation or guardian schemes. Key Responsibilities Guardian & Occupancy Management Recruit, onboard, educate and manage Property Guardians Maintain optimal occupancy levels across all properties Conduct viewings, open days and Guardian events to maximise room sales Achieve agreed room sales targets and KPIs Manage handbacks, notices and re-lets, ensuring rooms are resale-ready within 5 working days Proactively engage with Guardians to improve retention, satisfaction and compliance Compliance, Welfare & Behaviour Set and enforce behavioural standards in line with Licence Agreements Handle difficult or sensitive Guardian issues professionally and fairly Work closely with Legal to ensure contractual and regulatory compliance Liaise with Finance to address payment delays promptly Act on inspection reports and Guardian welfare issues efficiently Ensure full adherence to Code of Conduct, Health & Safety and Data Protection Marketing & Business Support Partner with Marketing to attract new Guardians via platforms such as SpareRoom Support marketing strategies to fill properties quickly Carry out competitor research and market analysis Assist with marketing and research for new property launches Work with Business Development to transition properties efficiently Reporting & Administration Maintain accurate records on the CRM system Manage keys securely and accurately Respond to Guardian queries via email and phone within 24 hours Produce and deliver reports accurately and on time Provide weekly updates to the Head of Guardian Management Skills & Experience Required Proven experience in property management, lettings, housing or residential operations Strong commercial awareness with a sales and occupancy focus Excellent communication and relationship management skills Confident handling challenging situations with diplomacy and authority Highly organised with strong administration and CRM skills Knowledge of licence agreements, compliance and Guardian-style living (desirable) Comfortable working flexibly and independently as part of a management team Why Apply? Competitive base salary plus commission Varied, autonomous role within a growing property business Opportunity to shape Guardian engagement and operational standards Career progression within property and residential management Mandeville is acting as an Employment Agency in relation to this vacancy.

Title: Managing Agent Contract Manager Contract Type: 1x Permanent and 1x 12 Month FTC, Full Time, 35 hours Salary: 48,691 to 53,725 per annum (London weighted salary) dependant on experience Grade: 9 Reporting Office: London, Stratford Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home) Closing Date: 24 th August 2026 - 4 PM Interview Dates: To be confirmed (Week commencing 8 th September) Click here for role profile - Managing Agent Contract Manager.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Customer Services Team at L&Q: At L&Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. That's where you come in. As Managing Agent Contract Manager is at the heart of this, you'll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This isn't just another management role, it's a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&Q , our residents and uphold regulatory compliance. If this sounds like you, we would love for you to apply! Your impact in the role: Ensuring fairness & compliance validating and challenging service charges, making sure costs meet lease and legislative requirements. Driving accountability holding managing agents and landlords to account for the quality and value of services delivered. Championing residents resolving disputes, challenging poor performance, and ensuring transparency. What you'll bring: Proven expertise in leasehold block management, ideally across large, multi-tenure or complex estates. Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024. Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases. Professional credibility ideally with TPI or RICS (or equivalent experience). Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels. The ability to thrive in a strategic role where law, compliance, and resident outcomes collide. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Title: Property Manager - LLR (London Living Rent) Contract Type: Fixed Term Contract - End of March 2027 - Full Time - 35 hours Salary: 37,451 per annum to 41,045 per annum (London weighted salary) dependant on experience plus ECU allowance if policy requirements are met Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday - 09:00 - 17:00 (occasionally hours may differ) Closing Date: 4 th September 2026 - 23:00 Interview Details: Face to Face at Our Stratford offices - date yet to be confirmed Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous Applicants May Not Apply Please click here for the role profile - Property Manager LLR NV.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 1 or more unsuccessful applications within the last 12 months. Join L&Q's Growing London Living Rent Team - Be Part of the Journey to Home Ownership L&Q's London Living Rent portfolio has seen exceptional growth and is set to become one of the largest in the capital-helping thousands of residents take their first step toward home ownership. Our homes cater to a wide range of aspirations, incomes, and life stages, and we're proud to be making a real difference. We're now looking for an experienced Property Manager to join our passionate and high-performing team. If you're driven by customer impact, thrive in a fast-paced environment, and want to be part of something meaningful, we'd love to hear from you. Your impact in the role: As a Property Manager in our LLR team, you'll play a key role in delivering a seamless resident experience while ensuring our portfolio performs at its best. Your responsibilities will include: Maximising rental income and minimising void periods across your portfolio. Supporting property acquisitions and onboarding new homes into the LLR scheme. Ensuring compliance with all relevant legislation and internal standards. Delivering exceptional customer service to a diverse resident base. Managing tenancies and assets to ensure long-term sustainability. Conducting routine checks to identify fraud, subletting, and tenancy breaches. What You'll Bring We're looking for individuals who are proactive, solutions-focused, and passionate about housing. You'll need: Proven experience in property management and lettings , ideally within the private rented sector. A strong understanding of London Living Rent and its role in the housing market. Excellent communication and customer service skills. A track record of meeting targets and deadlines in a commercial environment. Confidence in using Microsoft Office , Teams, and CRM systems (especially Microsoft D365). Experience in tenancy renewals, complaint resolution , and legal tenancy processes. Knowledge of Assured Shorthold Tenancies , legal notices, and arrears management. Why Join Us? Be part of a mission-driven organisation helping Londoners into home ownership. Work in a collaborative and supportive team that values innovation and impact. Enjoy a role where no two days are the same , and your work truly matters. Note: This role will be office-based more than the standard 1-2 days per week until training is completed. Ready to Make a Difference? If you're ready to bring your energy, expertise, and passion to L&Q's London Living Rent team, apply now and help shape the future of affordable housing in London. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.

A leading national contractor is seeking a Site Manager to oversee social housing planned works and refurbishment projects across Leeds and the wider Yorkshire region. This is an excellent opportunity for an ambitious construction professional to join a growing business offering genuine long-term career progression and a strong pipeline of work. Client Details Our client is a nationally recognised contractor delivering refurbishment, maintenance, regeneration, retrofit and property services projects across the UK. Their Yorkshire business is well-established, with an impressive client portfolio and long-term framework agreements across the housing sector. Due to continued growth and a strong order book, they are now looking to strengthen their operational management team with the appointment of a Site Manager. The business has a strong reputation for employee development, internal promotions and investing in people who demonstrate ambition and a desire to progress. Description Manage social housing planned works and refurbishment programmes. Lead subcontractors, direct labour and site teams to deliver projects safely and efficiently. Ensure works are delivered on programme, within budget and to agreed quality standards. Conduct site inspections and quality assurance checks. Coordinate materials, resources and site logistics. Monitor project performance against programme milestones and KPIs. Build and maintain excellent relationships with clients, residents and stakeholders. Ensure compliance with all Health & Safety legislation and company procedures. Attend progress meetings and provide updates to senior management. Drive customer satisfaction and operational excellence across all projects. Profile Essential Experience managing refurbishment, maintenance or planned works projects. Social housing, housing association or local authority experience. Experience leading site teams and subcontractors. Excellent organisational and communication skills. Strong Health & Safety knowledge. Full UK Driving Licence. SMSTS. CSCS Card. First Aid Qualification. Job Offer Pension scheme. 25 days annual leave plus bank holidays. Long-term secured pipeline of work. Ongoing training and professional development. Clear route into Project Manager positions. Future progression toward Contracts Manager level. Stable and growing business with strong regional presence. Supportive leadership team focused on developing talent.

A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.

We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.

Join a growing national contractor delivering major social housing refurbishment and retrofit programmes across the North East. This is a fantastic opportunity for an ambitious Site Manager or Assistant Site Manager to secure long-term career progression within a business investing heavily in regional growth Client Details Our client is a major UK contractor delivering property, regeneration, maintenance, energy efficiency and retrofit solutions across the public and social housing sectors. With substantial investment being made into their North East operation, this is a rare opportunity to join a growing regional team at an exciting stage of its development. Employees benefit from a supportive leadership team, excellent development opportunities and a clear pathway for progression. Description Manage social housing refurbishment and retrofit projects across the North East. Oversee site operations, subcontractors and direct labour teams. Ensure projects are delivered safely, on programme and within budget. Monitor quality standards and ensure works comply with client specifications. Carry out regular site inspections and quality checks. Manage material ordering and site logistics. Build strong relationships with clients, residents and stakeholders. Ensure compliance with all Health & Safety regulations. Support project reporting, progress meetings and programme updates. Drive high standards of customer satisfaction and operational performance. Profile Essential: Experience within social housing refurbishment, planned maintenance or property services. Previous experience managing site operations and subcontractors. Strong understanding of health and safety compliance. Excellent communication and stakeholder management skills. Full UK Driving Licence. SMSTS. CSCS Card. First Aid Qualification. Job Offer Pension contribution. 25 days annual leave + bank holidays. Long-term secured pipeline of work. Structured development and training. Opportunity to progress into Project Manager level. Future progression towards Contracts Manager. Stable, growing and well-funded business. Supportive management team committed to internal promotion.

We are working with a leading Social Housing Contractor who specialise in energy efficiency, decarbonisation & retrofit works to tenanted Social Housing properties across the UK under the SHDF. The company work across a variety of measures including ventilation, air source heat pumps, ground source heat pumps, EWI, IWI, solar PV installation etc. As a result of increase in workload and being awarded new contracts, they are looking to recruit a Contracts Manager to join them on a permanent basis. This will be covering the company's North East/East Yorkshire region with travel to sites across this region required. The successful candidate will have experience in managing external refurbishment projects, running multiple projects over a widespread geography, working across both JCT and NEC contract forms and ideally, will hold a good knowledge of PAS2030:2019. Manage site personnel, work activities and resources to meet the requirements of individual contracts. Monitor budget Regular client liaison, building a positive working relationships with clients and tenants Develop a programme, monitor progress and ensure the contracts are delivered on time. Ensure contracts comply with Health, Safety and Welfare requirements. Manage the identification of site hazards and ensure assessments and risk control methods are implemented. Ensure the performance of reporting staff are monitor through regular appraisals and reviews. Ensure identified individual development/training needs are met. Maintain the trust and support of reporting personnel Support individuals who have problems that may affect their performance. The successful candidate must be able to demonstrate a stable and progressive career background, and have a strong background in Social Housing/Energy Efficiency works. The salary is competitive for the right individual with relevant experience. If you are interested in this vacancy and would like to apply, please send a copy of your CV to Stephanie at Fawkes & Reece using the contact details provided.

Clerk of Works - Residential Projects Essex / Norwich Area An established, traditional multidisciplinary are looking to appoint an experienced Clerk of Works to support a portfolio of predominantly residential projects across the Essex and Norwich area. The Role As Clerk of Works, you will act as the client's representative on site, independently monitoring the quality and progress of construction works. Your responsibilities will include: Carrying out regular site inspections across residential developments Monitoring workmanship, materials and construction methods against drawings, specifications and relevant standards Identifying defects, quality issues and areas of non-compliance Producing clear and detailed site inspection reports, including photographic records Monitoring progress against agreed programmes Attending site and project meetings where required Liaising professionally with contractors, consultants, developers and client teams Reviewing remedial works and confirming that identified issues have been satisfactorily resolved Providing practical advice on construction quality and good practice Helping ensure projects are delivered safely to specification and to the expected level of finish The Clerk of Works requirements: We are looking for someone with strong practical knowledge of residential construction and the confidence to challenge poor workmanship when required. Ideally, you will have: Previous experience as a Clerk of Works, Site Manager, Building Inspector, Construction Manager or similar ICWCI - some form of membership required, CIOB is also beneficial Strong knowledge of residential construction, including new-build housing and apartment developments A thorough understanding of construction drawings, specifications and building standards Excellent attention to detail Strong written communication skills and the ability to produce professional inspection reports A pragmatic and collaborative approach when dealing with site teams The ability to manage your own diary and workload across multiple projects A full UK driving licence and willingness to travel throughout Essex and the Norwich area In Return? Salary: 50,000 - 55,000 25 days' annual leave, with additional leave linked to length of service. The option to buy and sell annual leave. Up to 10 additional days of unpaid annual leave. Hybrid and flexible working options. Employee Assistance Programme and access to Mental Health First Aiders. Life assurance and pension contributions. Interest-free season ticket loans. Cycle-to-work and electric-car salary sacrifice schemes. Professional fees and funded qualifications. Career development and access to e-learning. Enhanced maternity and paternity leave, adoption leave, parental leave and fertility leave. Retail and gym discounts. Regular social events. If you are a Clerk of Works, considering your opportunities, please contact Megan Cole at Brandon James, REF:22771

Concept, part of Axis CLC, is one of the UK s leading property service specialists, delivering expert property maintenance, refurbishment and compliance services across complex and highly regulated environments. Established in 2003 and backed by the wider strength of Axis CLC, operating from 23 UK offices with more than 2,500 employees and over 110 years of combined experience. Concept supports clients across Defence, Education, Healthcare and Critical National Infrastructure, delivering safe, compliant solutions across a wide range of essential property services. The Role We re hiring a proactive Site Manager to lead the delivery of refurbishment and renewal projects across a regional housing and public-sector portfolio. The Site Manager will take full responsibility for site safety, quality, programme and client satisfaction, coordinating internal teams, subcontractors and client representatives to ensure every project is delivered safely, on time, on budget, and to the highest standards. This role is project-focused, covering full and partial refurbishments, internal and external renewals, and compliance-related upgrade works. You ll lead from the front on construction quality, safety, and stakeholder collaboration within a live, customer-focused environment. Responsibilities Project delivery: Manage end-to-end delivery of refurbishment and renewal projects (e.g., kitchen and bathroom upgrades, roof replacements, doors and windows, external fabric works, compliance upgrades, EWI, and communal area refurbishments). Planning & coordination: Review scopes, specifications and drawings; develop phase and short-term programmes; ensure materials, labour and logistics are in place for efficient delivery. Health & Safety management: Lead by example on site safety; produce and enforce RAMS, permits and method statements; conduct inductions, toolbox talks and site audits; ensure CDM compliance. Quality assurance: Implement inspection and test plans (ITPs), snag/de-snag processes, and ensure all workmanship meets specification and contractual standards. Programme control: Track progress against schedule, manage resources and supply chain performance, and maintain accurate site records, diaries and weekly reports. Stakeholder liaison: Coordinate with clients, residents and consultants to plan works and minimise disruption, maintaining clear communication and professional representation on site. Leadership: Line-manage site teams, trades and subcontractors; set performance expectations, provide coaching and drive high standards of safety, quality and delivery. Commercial awareness: Support the Contract Manager with valuations, variations and cost tracking; identify risks and opportunities to maintain financial control. About You Proven experience managing refurbishment, renewal or improvement projects in housing, public buildings or similar environments. Strong technical knowledge of building fabric, refurbishment sequencing, and finishing standards. Excellent understanding of H&S and CDM regulations, with experience producing and enforcing RAMS and safe systems of work. Skilled in coordinating direct labour and subcontractors across multiple trades. Effective communicator with strong client and stakeholder management skills. Competent with digital systems (reporting, scheduling, MS Office, etc.). Full UK driving licence. Security clearance: Must hold or be immediately eligible for SC clearance and meet/maintain BPSS as a minimum; willing to undergo vetting and periodic renewals. SMSTS (or SSSTS), First Aid, Asbestos Awareness; NEBOSH or equivalent H&S qualification. Trade background, HNC/HND or equivalent in construction management. APM/Prince2 or similar project delivery certification. Familiarity with MOD standards, heritage refurbishment, or live environment delivery. What We Offer Base Salary up to £65,000 depending upon experience 25 days holiday + Bank Holidays Car Allowance Pension, medical scheme options and life assurance 25 days holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.

Job Title: Finishing Manager (1-Week Cover) Location: Rugeley, Staffordshire Start Date: Monday Pay Type: Umbrella or PAYE Only Duration: 1 Week (5 Days) About the Role We are looking for an experienced Finishing Manager for a short-term, 1-week holiday cover starting this Monday on a high-volume new-build residential development in Rugeley. You will be stepping in to drive the final stages of plot handovers, working closely with trade subcontractors to ensure high-quality snagging and handover standards are met on schedule. Key Responsibilities Managing sub-contractors on plot finishings, paintwork, joinery, and final cosmetics. Carrying out detailed snagging lists and ensuring swift remediation of outstanding defects. Maintaining strict site health and safety standards. Conducting daily site inductions and toolbox talks if required. Working alongside the lead Site Manager to maintain project momentum for the week. Required Qualifications & Experience Proven track record as an Assistant Site Manager or Finishing Manager on new-build residential housing schemes. Valid CSCS Card (Black or White essential). SMSTS or SSSTS . Valid First Aid at Work certificate. Eye for detail and strong trade-management skills to hit the ground running. If you are interested and available click apply now. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Project Manager: We are currently working with a leading Main Contractor, to assist in their search for a Project Manager in Essex. This will be on a 100 unit, traditional build project housing, where they are looking for a strong Manager to lead a new project from start to finish. As Project Manager, you would be overseeing the whole build process from groundworks to handover. Our client has many traditional build projects across The Home Counties, with a strong pipeline of work, so there would be no issues with the longevity of work. Responsibilities for Project Manager: Oversee the sub-contractors and labour force, keeping high health & safety standards. Achieve a high quality product across 100+ units of traditional build houses. Keep the project on time and in budget. Oversee the whole build process. Requirements for Project Manager: Understand the whole build process. Worked on housing projects. Hard worker who wants to prove themselves to progress up the ladder.

The Role A leading social housing refurbishment contractor, currently delivering a large-scale Solar Panel and Roofing remediation programme across Dudley. With a strong track record in improving the quality of social housing, this contractor is committed to delivering safe, healthy, and sustainable homes for local communities, they are now recruiting a Site Manager As a Site Manager, you'll be overseeing the delivery of Solar PV and Roofing on tenanted properties. Your responsibilities will include: Assisting with daily site operations and ensuring smooth project delivery Coordinating subcontractors and ensuring work is completed to a high standard Maintaining strict health & safety compliance on site. Liaising with tenants and stakeholders to ensure minimal disruption and clear communication Conducting site inductions, toolbox talks, and maintaining site records Monitoring progress, quality, and ensuring timely completion of works As a Site Manager you will require: Black CSCS Card (Gold or White cards may be considered) SMSTS Certification First Aid at Work Asbestos Awareness Proven experience in social housing refurbishment, particularly in damp and mould remediation Experience working in both void and occupied properties Strong communication and organisational skills A proactive and hands-on approach with a focus on resident satisfaction and safety Access to a Vehicle and Driving

My client, a well-established residential developer, is looking to appoint an Assistant Site Manager to join the team on a new 114-unit traditional-build development based in Bedford working for a PIJ award winning national developer The scheme will deliver a mix of private sale and affordable housing, and you ll be working as part of an experienced, fully structured production team. This is a great opportunity for an Assistant Site Manager with a solid residential background who is looking to develop their career, take ownership of key build stages and progress within a supportive housebuilding environment. Duties, As an Assistant Site Manager, you will support in the day-to-day delivery of a large-scale traditional build scheme. Depending on experience will be looking after external or internal packages Providing clear direction to the on-site construction team regarding responsibilities and targets Ensuring the development is completed in accordance with specification and the build programme Providing accurate and regular reports on progress and dates Controlling additional costs for non-productive costs and prelim expenditure Driving through quality at every stage of the construction process Ensuring the development pass internal and external inspection processes Ensuring all aspects of Health and Safety are followed and adhered to Taking responsibility for self-development and the development of others Monitoring and controlling the quality of production and approve stage completions to payments to subcontractors LABC stage inspections Customer Care/Handovers/CMLS Qualifications, Extensive traditional build knowledge Worked as an Assistant Site Manager working as part of a full production team Experience of being part of a NHBC/LABC Award winning team would be an advantage Working as part of a full production team CSCS, First Aid, Scaffold awareness Benefits : Salary range £42-52k per year Car Allowance Fuel Allowance Holiday Healthcare Quarterly bonus incentive

My client, a well-established residential developer, is looking to appoint an Assistant Site Manager to join the team on a new 114-unit traditional-build development. The scheme will deliver a mix of private sale and affordable housing, and you ll be working as part of an experienced, fully structured production team. This is a great opportunity for an Assistant Site Manager with a solid residential background who is looking to develop their career, take ownership of key build stages and progress within a supportive housebuilding environment. Duties, As an Assistant Site Manager, you will support in the day-to-day delivery of a large-scale traditional build scheme. Depending on experience will be looking after external or internal packages Providing clear direction to the on-site construction team regarding responsibilities and targets Ensuring the development is completed in accordance with specification and the build programme Providing accurate and regular reports on progress and dates Controlling additional costs for non-productive costs and prelim expenditure Driving through quality at every stage of the construction process Ensuring the development pass internal and external inspection processes Ensuring all aspects of Health and Safety are followed and adhered to Taking responsibility for self-development and the development of others Monitoring and controlling the quality of production and approve stage completions to payments to subcontractors LABC stage inspections Customer Care/Handovers/CMLS Qualifications Extensive traditional build knowledge Worked as an Assistant Site Manager working as part of a full production team Experience of being part of a NHBC/LABC Award winning team would be an advantage Working as part of a full production team CSCS, First Aid, Scaffold awareness Benefits : Salary range £42-52k per year Car Allowance Fuel Allowance Holiday Healthcare Quarterly bonus incentive