3 jobs found

Resident Liaison Officer Colchester Duration: 6-Month Contract (Potential for extension) Location: Colchester, Essex Are you an experienced Resident Liaison Officer (RLO) with a strong background in public sector housing projects? We are seeking a proactive, client-focused RLO to manage resident relations across a portfolio of local authority blocks of flats in Colchester. The Role You will serve as the primary link between the principal contractor, the local council/housing association, and the residents. Managing communication across multiple separate residential blocks, you will ensure major work programs proceed smoothly with minimal disruption. Key Responsibilities Deliver clear pre-construction notifications, project updates, and progress reports to residents. Conduct home condition surveys, access visits, and respite care arrangements where required. Handle resident queries, complaints, and access issues promptly and professionally. Maintain clear logs of all resident interactions and site visits across multiple blocks. Coordinate with site managers and subcontractor teams to maintain work schedules. Requirements Proven experience as an RLO within social housing or public sector refurbishment schemes. Strong knowledge of decent homes standards, major repair projects, or planned maintenance. Ability to travel between multiple sites in the Colchester area. Excellent conflict resolution, communication, and organizational skills. Full UK driving license and access to a vehicle. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Temporary Resident Liaison Officer (RLO) Location: Birmingham (On-site) Contract Duration: 10th August - 31st August (4-week short-term cover) About the Role We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham. This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments. Key Responsibilities Conduct pre-work surveys and talk residents through the installation process. Act as the main point of contact for resident queries, concerns, and special access requirements. Maintain clear communication channels, issuing advance notice letters and daily updates. Work closely with the Site Manager and sub-contractors to resolve access issues or delays. Log progress, complaints, and handovers using site management software/paperwork. Essential Requirements CSCS Card: Valid CSCS Card (Green CSCS minimum requirement). Proven Experience: Demonstrable history working as an RLO on social housing / domestic refurbishment schemes (Kitchens & Bathrooms experience strongly preferred). Communication: Excellent interpersonal, conflict-resolution, and problem-solving skills. Mobility: Full UK Driving License and access to a vehicle (preferred for travel between local properties). How to Apply If you are available to start on 10th August and have the relevant experience click apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Resident Liaison Officer (RLO) - Social Housing Location: Cheltenham( GL51) Pay Rate: upto 24.00 per hour (fuel expenses covered ) Contract Type: Temporary to Permanent opportunity for the right candidate Initial Duration: 2 months initially (Strong potential for extension/permanent contract) 8.5 Hours: Monday - Friday (Overtime available) About the Role We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) to join a major planned maintenance programme on a busy social housing site in Cheltenham. This is an initial short-term cover contract running from July to late September, with an immediate temporary-to-permanent path available for a standout candidate. Serving as the primary point of contact between residents, the site delivery teams, and the client, you will play a critical role in ensuring smooth delivery and exceptional tenant satisfaction during essential home refurbishment works. Key Responsibilities: Act as the face of the project, delivering clear notifications, arranging property access, and keeping residents fully informed of planned schedules. Visit residents in their homes to conduct pre-start site assessments, explain the scope of work, and capture property choices/data. Input accurate site notes, resident profiles, and progress updates directly into the project CRM system. Professionally handle tenant queries, complaints, and access challenges, resolving issues quickly to minimize disruption and avoid project delays. Requirements: Proven track record working as an RLO, TLO, or Customer Liaison Officer within social housing or occupied property maintenance. Must own a reliable vehicle and hold a valid Full UK Driving Licence (fuel and mileage expenses are fully reimbursed). Comfortable using mobile tablets/laptops and logging details into property management or CRM databases. Outstanding communication, emotional intelligence, and conflict-resolution skills. Experience supporting vulnerable residents is highly advantageous. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.