14 jobs found

Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of

We're growing our housing team in Bournemouth, Christchurch and Poole , and are looking for Housing Officers who want to make a real difference to our customers and communities. This is a varied and rewarding role where you'll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You'll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods. You'll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area. The role As a Housing Officer at SNG, you'll be a visible, trusted and proactive presence in your community. You'll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management. You'll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes , and other issues that affect customers and the places they live. You'll take full ownership of tenancy breach cases , including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes. You'll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time. You'll use information and customer insight to improve services, support compliance and help shape better neighbourhoods. You'll maintain accurate customer records and use information responsibly. You'll promote SNG's values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers. What you'll bring We're looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services. You'll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities. Competence in managing a busy caseload, prioritising work and seeing issues through to resolution. Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues. A customer-first approach and a track record of achieving positive outcomes. The ability to work well with colleagues, contractors and partner agencies. Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery. About the role You'll be working flexibly , based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole. This is a permanent , full-time role working 37 hours a week. Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience. You'll have the independence to manage your own diary, with the support of an experienced and collaborative team around you. A full UK driving licence and access to your own car, as you'll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole. If you're looking for a role where you can work with others, solve problems and make a visible difference in customer's lives across Bournemouth, Christchurch and Poole, we'd love to hear from you.

Good Afternoon, I am currently representing Waltham Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Homeownership Officer this role will be based at: E17 4JF Hybrid Working. 1 day office based. The right candidate will: To calculate, notify and bill the estimated and actual service charges (including major works), shared ownership rent and ground rent in accordance with the terms of the lease and the associated legislation to enable full recovery. Undertake consultations under section 20 of the Landlord and Tenants Act 1985 (as amended) ensuring compliance with the leases and associated legislation. Provide information, support and guidance in relation to service charges, major works, the lease and associated legislation to leaseholders, shared owners and other housing staff. Whilst dealing with enquiries and disputes with regards to service charges and major works. Assist collection officers to maximise the recovery of homeowner rents, service charges/major works and other related income to maintain the viability of the Housing Revenue Account (HRA). We require the following: Must have leasehold Management experience and S20 consultation experience is essential To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Permanent - Full Time - 40hours We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Exeter Office 2 days a week, with extensive travel across the area.You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience. The Role: As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle

Purpose of the Job To be part of the maintenance and repairs team responsible for the responsive repairs functions for a portfolio of approximately 5,000 social housing units, including estate environs and liabilities to leaseholders. The role involves assisting with investigations and identification of defects and remedial works to properties. The role will also oversee the progress of repairs projects being carried out by contractors. 1. Undertake inspections and surveys following requests for repairs, including visits to tenanted properties to undertake surveys or to enable accurate programmes of work to be planned. 2. Provide specific advice with regards to, technical defects, damp, specification work, estimates and labour requirements and health & safety relating to project work. 3. Carry out any necessary contract documentation, correspondence and measurement/re-measurement as directed. Update repairs histories as required, maintain records of work undertaken and ensure that proper information is recorded and available for others to use. 4. Be responsible for the preparation and submission of survey reports and estimates and ordering of works, ensuring good value and commercial feasibility have been considered. 5.Engage specialist services and contractors in line with the procurement rules. 6. Support the Area Manager in monitoring and overseeing progress of works being carried out by contractors or DLO and undertake post inspections to ensure the work is to a good standard and is compliant with H&S and statutory regulations to ensure inconvenience to residents is kept to a minimum.

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Fa ade Remediation Project on large apartment blocks 30,000 to 35,000 (depending on experience) + Package The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience on cladding, fa ade, remediation, retrofit or fire safety projects Social housing, local authority or residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Competitive salary of 30,000 - 35,000 per annum for permanent candidates Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you. Apply today or get in touch for a confidential discussion.

Housing Officer Location: Greenham Office (1 day per week) with travel across local areas Salary: £32,000 - £40,000 per annum Working Pattern: Hybrid working available Are you passionate about creating thriving communities and delivering outstanding customer service? We're looking for a proactive and customer-focused Housing Officer to join our established team of Housing, ASB, and Scheme Officers. This is a fantastic opportunity to work in a varied and rewarding role where you'll have the autonomy to manage your own diary, balancing time between home working, the office, and engaging directly with customers and partner organisations across your local area. The Role As a Housing Officer , you will be a visible presence within your communities, building strong relationships with residents, colleagues, and external agencies to deliver high-quality housing management services. You'll play a key role in tenancy, leasehold, and neighbourhood management, ensuring services are responsive, compliant, and focused on achieving positive outcomes for customers. Key Responsibilities Deliver high-quality tenancy, leasehold, and neighbourhood management services across your locality. Act as a trusted point of contact for residents, providing advice, support, and guidance. Build and maintain effective relationships with local authorities, community groups, contractors, and partner agencies. Utilise data and insight to improve service delivery and ensure compliance with relevant legislation and regulatory requirements. Support neighbourhood initiatives and community improvements, ensuring customer feedback helps shape services. Maintain accurate customer records and ensure information is managed responsibly and in line with data protection requirements. Champion organisational values, promoting collaboration, inclusion, and a customer-first culture. About You To be successful in this role, you'll have: Experience within housing management, tenancy management, leasehold services, or neighbourhood management. Excellent communication and relationship-building skills, with the ability to influence, negotiate, and resolve complex situations. A collaborative approach and experience working with a range of internal teams and external stakeholders. Strong knowledge of landlord services and housing management practices. A customer-focused mindset with a proven track record of delivering positive outcomes. Confidence using digital systems and technology to support effective service delivery. A proactive, organised approach with the ability to manage a varied workload independently.

Marks Consulting Partners are currently looking for a Leasehold Officer to work with one of our Local Authority clients in West Sussex. This is a temporary contract role, paying 30 per hour, offering the chance to join a busy leasehold team at a pivotal time. What you will be doing: Providing information and advice on the management of buildings, leases and the payment of service charges, working closely with colleagues across the team Handling service charge matters, including calculations, billing and resident queries Managing Section 20 consultations for qualifying works and long term agreements Facilitating Right to Buy applications and supporting leaseholders through the process Delivering a full financial and administrative service covering leasehold flats, shared ownership and Right to Buy cases What you will need: Experience in leasehold management or housing services, ideally gained within a local authority or housing association Working knowledge of service charge legislation, Section 20 consultation requirements and Right to Buy processes Strong numeracy and administrative skills, with confidence managing service charge accounts Clear communication skills, with the ability to explain leasehold matters to residents in plain terms An organised, proactive approach to managing a varied caseload If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Housing Officer Location: Greenham Office (1 day per week) with travel across local areas Salary: 32,000 - 40,000 per annum Working Pattern: Hybrid working available Are you passionate about creating thriving communities and delivering outstanding customer service? We're looking for a proactive and customer-focused Housing Officer to join our established team of Housing, ASB, and Scheme Officers. This is a fantastic opportunity to work in a varied and rewarding role where you'll have the autonomy to manage your own diary, balancing time between home working, the office, and engaging directly with customers and partner organisations across your local area. The Role As a Housing Officer , you will be a visible presence within your communities, building strong relationships with residents, colleagues, and external agencies to deliver high-quality housing management services. You'll play a key role in tenancy, leasehold, and neighbourhood management, ensuring services are responsive, compliant, and focused on achieving positive outcomes for customers. Key Responsibilities Deliver high-quality tenancy, leasehold, and neighbourhood management services across your locality. Act as a trusted point of contact for residents, providing advice, support, and guidance. Build and maintain effective relationships with local authorities, community groups, contractors, and partner agencies. Utilise data and insight to improve service delivery and ensure compliance with relevant legislation and regulatory requirements. Support neighbourhood initiatives and community improvements, ensuring customer feedback helps shape services. Maintain accurate customer records and ensure information is managed responsibly and in line with data protection requirements. Champion organisational values, promoting collaboration, inclusion, and a customer-first culture. About You To be successful in this role, you'll have: Experience within housing management, tenancy management, leasehold services, or neighbourhood management. Excellent communication and relationship-building skills, with the ability to influence, negotiate, and resolve complex situations. A collaborative approach and experience working with a range of internal teams and external stakeholders. Strong knowledge of landlord services and housing management practices. A customer-focused mindset with a proven track record of delivering positive outcomes. Confidence using digital systems and technology to support effective service delivery. A proactive, organised approach with the ability to manage a varied workload independently.

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Officer Location: Clapham Park Salary: 41,235 - 43,405 per annum Job Type: Permanent, Full Time Driving Licence Required: Yes DBS Check: Basic DBS Required About the Role We are seeking an experienced and customer-focused Housing Officer to manage a designated housing patch within the Clapham Park area. This is a varied frontline role where you will act as the key local representative for residents across a range of tenures, including rented, shared ownership and leasehold homes. Key Responsibilities Act as the primary local point of contact for residents within your patch. Build and maintain effective relationships with residents, local authorities, councillors, MPs and community partners. Respond to customer enquiries and complaints, seeking early and effective resolutions wherever possible. Support and engage residents on service delivery matters, planned works, service charges and local initiatives. Work collaboratively with internal and external agencies to support vulnerable residents and those at risk. Participate in emergency response activities when required. Lead on estate inspections, ensuring communal areas are maintained to a high standard. Monitor contractor performance for services such as cleaning and grounds maintenance. Identify and report communal repairs, ensuring issues are addressed promptly. Carry out non-technical health and safety inspections and follow up on remedial actions. Manage local environmental issues and work with residents and stakeholders to improve estates. Support tenant and resident associations and attend local meetings and community events. Investigate and help resolve parking-related issues. Manage a range of tenancy and leasehold matters including: Respond to service charge queries using local knowledge of service delivery and associated costs. Undertake resident visits as required. Investigate and manage anti-social behaviour (ASB) cases within the patch. Essential Experience & Knowledge Previous experience in a Housing Officer, Housing Management or similar housing services role. Experience of managing leasehold and shared ownership tenures. Knowledge of housing management practices and relevant housing legislation. Understanding of anti-social behaviour legislation and tenancy enforcement processes. Experience of delivering excellent customer-focused services. Strong stakeholder management and partnership-working skills. Experience of handling complex tenancy cases and customer enquiries. Ability to work independently across a geographically dispersed patch. Excellent written and verbal communication skills. Strong report writing and case management abilities. Good planning, organisation and prioritisation skills. Ability to analyse financial and operational information. To apply for the Housing Officer position, please submit your CV for consideration.

Role Overview: Noble Recruiting have an exciting opportunity on behalf of our client for a Service Charge & Rent Officer to take a lead role in managing service charge and rent processes across a housing portfolio of 7,000+ homes , including homeowners, freeholders, estates, and garages. This role is responsible for ensuring accurate administration, compliance, and clear communication of service charges and rent applications, while working collaboratively across departments and with external managing agents. Key Responsibilities: Liaise with internal departments (e.g., Housing, Asset) to gather data and ensure budgets accurately reflect service delivery costs Issue annual rent and service charge notifications in line with regulatory requirements and best practice Provide clear, transparent breakdowns of charges, including explanations for cost changes Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts) Manage estate-based charges, utility billing, and service charge arrangements Ensure all statutory obligations are met, including service charge certification and reporting Work with and oversee third-party managing agents where applicable Support policy and procedural updates in line with legislative changes Requirements: Education & Qualifications: Degree level qualification (or equivalent experience) Evidence of continuous professional development CIH Level 2 (or above), or working towards (desirable) Experience: Proven experience in service charges, rents, or similar roles within housing/property management Experience managing complex service charges, estate charges, and diverse rent models Strong understanding of leasehold management and Section 20 consultation processes Experience managing external agents and stakeholder relationships Background in customer-facing environments with KPI delivery Experience implementing system or process changes Knowledge of welfare benefits and housing legislation Experience maintaining policies and responding to regulatory changes Skills, Knowledge & Abilities: Strong knowledge of service charge legislation, rents, and housing policy Ability to interpret leases, tenancies, and legal frameworks Strong financial skills (budgeting, forecasting, modelling) Ability to translate complex financial data into clear, plain English Strong analytical and problem-solving abilities Proficient in Microsoft Office (especially Excel) and housing systems Ability to manage multiple priorities and deadlines Personal Attributes: Collaborative and relationship-focused approach Strong organisational and time management skills Confident communicator with strong interpersonal skills Resilient and professional in handling challenging situations Please Note : This role subject to a Basic DBS check Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion.