Your new company One of Northern Ireland's highly recognised main contractors have retained Hays in their recruitment of a SHEQ Advisor for schemes primarily across South Down and boarder regions. This company prides itself on continuous repeat business and the successful delivery of projects within the Education, Healthcare, Sport, Residential, Commercial and Hospitality sectors. Your new role Reporting to the HSEQ Manager, you will provide support and assistance on all HSEQ requirements across primarily large scale commercial and residential projects within NI and ROI (boarder regions). You will ensure safe practice and H&S compliance across the site in liaison with site teams and relevant staff. You will support in HSEQ matters relevant to the projects from outset to completion and will be responsible for assisting in identifying and preparing method statements & risk assessments (RAMS), COSHH assessments and ensuring effective communication. You will be undertaking inductions, site audits, inspections and incident reporting. Your week will be split between head office in South Down and sites across NI / ROI therefore a degree of flexibility on travel will be essential. What you'll need to succeed In order to be successful, you will have knowledge of HSEQ policies and processes, with previous exposure to on-site safety procedures within construction essential. A relevant NEBOSH qualification is also essential for the role. Due to the location of sites, you will ideally be within commutable distance to head office. What you'll get in return This is an excellent opportunity for a Health & Safety professional to work with a leading building contractor on major projects across NI and ROI. With a SHEQ Manager and other Officers in place, you will benefit from the support of an experienced and intimate team. In return for your hard work, the company offer a comprehensive package inclusive of a competitive basic salary, vehicle and fuel card and support from an established team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
13/04/2026
Full time
Your new company One of Northern Ireland's highly recognised main contractors have retained Hays in their recruitment of a SHEQ Advisor for schemes primarily across South Down and boarder regions. This company prides itself on continuous repeat business and the successful delivery of projects within the Education, Healthcare, Sport, Residential, Commercial and Hospitality sectors. Your new role Reporting to the HSEQ Manager, you will provide support and assistance on all HSEQ requirements across primarily large scale commercial and residential projects within NI and ROI (boarder regions). You will ensure safe practice and H&S compliance across the site in liaison with site teams and relevant staff. You will support in HSEQ matters relevant to the projects from outset to completion and will be responsible for assisting in identifying and preparing method statements & risk assessments (RAMS), COSHH assessments and ensuring effective communication. You will be undertaking inductions, site audits, inspections and incident reporting. Your week will be split between head office in South Down and sites across NI / ROI therefore a degree of flexibility on travel will be essential. What you'll need to succeed In order to be successful, you will have knowledge of HSEQ policies and processes, with previous exposure to on-site safety procedures within construction essential. A relevant NEBOSH qualification is also essential for the role. Due to the location of sites, you will ideally be within commutable distance to head office. What you'll get in return This is an excellent opportunity for a Health & Safety professional to work with a leading building contractor on major projects across NI and ROI. With a SHEQ Manager and other Officers in place, you will benefit from the support of an experienced and intimate team. In return for your hard work, the company offer a comprehensive package inclusive of a competitive basic salary, vehicle and fuel card and support from an established team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actaris site services are seeking a proactive Resident Liaison Officer (RLO) to support validation surveys across multiple locations. This role involves regular travel to sites, engaging with residents, and assisting surveyors to ensure smooth access and accurate data collection. The RLO will play a key role in maintaining positive resident relationships while supporting project delivery. Key Responsibilities Travel across Essex, Dover, North and South London to attend validation survey appointments Liaise with residents to arrange and confirm property access for surveys Accompany surveyors where required to facilitate smooth site visits Clearly communicate the purpose and process of surveys to residents Handle resident queries, concerns, or access issues professionally Ensure vulnerable residents are identified and supported appropriately Keep accurate records of visits, access outcomes, and resident feedback Work closely with project and site teams to resolve access or communication challenges Represent the company in a professional and customer-focused manner at all times Working Conditions & Benefits Field-based role covering Essex, Dover, and London regions Regular travel required; mileage expenses paid Temporary role with opportunity to become permanent Please send cvs to be considered for this position.
10/04/2026
Full time
Actaris site services are seeking a proactive Resident Liaison Officer (RLO) to support validation surveys across multiple locations. This role involves regular travel to sites, engaging with residents, and assisting surveyors to ensure smooth access and accurate data collection. The RLO will play a key role in maintaining positive resident relationships while supporting project delivery. Key Responsibilities Travel across Essex, Dover, North and South London to attend validation survey appointments Liaise with residents to arrange and confirm property access for surveys Accompany surveyors where required to facilitate smooth site visits Clearly communicate the purpose and process of surveys to residents Handle resident queries, concerns, or access issues professionally Ensure vulnerable residents are identified and supported appropriately Keep accurate records of visits, access outcomes, and resident feedback Work closely with project and site teams to resolve access or communication challenges Represent the company in a professional and customer-focused manner at all times Working Conditions & Benefits Field-based role covering Essex, Dover, and London regions Regular travel required; mileage expenses paid Temporary role with opportunity to become permanent Please send cvs to be considered for this position.
Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Guildford Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Guildford area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
10/04/2026
Full time
Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Guildford Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Guildford area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Croydon Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Croydon area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
10/04/2026
Full time
Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Croydon Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Croydon area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Site Manager Location: Andover Start Date : ASAP Duration: Ongoing Rate: 260 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Andover My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Andover, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.
10/04/2026
Seasonal
Site Manager Location: Andover Start Date : ASAP Duration: Ongoing Rate: 260 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Andover My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Andover, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.
Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire (Leeds, Bradford, Scarborough and North Yorkshire areas) Full time, temporary (on-going with potential to go permanent) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!
10/04/2026
Seasonal
Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire (Leeds, Bradford, Scarborough and North Yorkshire areas) Full time, temporary (on-going with potential to go permanent) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our clientbased in High Wych, Hertfordshire. The role will require some travelling between sites including Braintree, High Wych, Bishops Stortford. Our client provides retirement housing for people over the age of 55. You will be required to: Ensure the safety and security of the property Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required. Access is provided to facilitate maintenance and servicing requirements to communal areas Dealing wIth any with anti social behaviour. This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in retirement housing. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
09/04/2026
Contract
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our clientbased in High Wych, Hertfordshire. The role will require some travelling between sites including Braintree, High Wych, Bishops Stortford. Our client provides retirement housing for people over the age of 55. You will be required to: Ensure the safety and security of the property Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required. Access is provided to facilitate maintenance and servicing requirements to communal areas Dealing wIth any with anti social behaviour. This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in retirement housing. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Resident Liaison Officer - Weybridge- Planned Maintenance Salary: £18-£20ph Location: Weybridge Job Type: Temporary Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Weybridge area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
09/04/2026
Seasonal
Resident Liaison Officer - Weybridge- Planned Maintenance Salary: £18-£20ph Location: Weybridge Job Type: Temporary Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Weybridge area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
09/04/2026
Contract
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Resident Liaison Officer (RLO) Social Housing Roofing Programme Location: Swindon Salary: £32,000 £35,000 plus package Contract Type: Full-Time, Permanent About the Company Our client is a well-established contractor specialising in social housing maintenance and external improvement works . They are delivering a large-scale roofing replacement programme across occupied properties in Swindon and are now recruiting an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the works. Role Overview RLO This is a key RLO role acting as the link between residents, site management, operatives, and the client. As the Resident Liaison Officer , you will ensure residents are fully informed, supported, and engaged before, during, and after roofing works are completed. The RLO will play a vital part in maintaining positive relationships and helping deliver the programme smoothly in a live, occupied environment. Key Responsibilities Resident Communication & Support (RLO Duties) Act as the main point of contact for residents during roofing works Explain programmes, timelines, scaffolding requirements, and potential disruption Carry out home visits, drop-in surgeries, and resident meetings Provide additional support to vulnerable residents Manage and resolve resident queries and complaints effectively Project Coordination Work closely with Site Managers and operatives to coordinate access and appointments Maintain clear and accurate communication records Carry out property and site visits to monitor progress and resident satisfaction Community Engagement Build strong relationships between residents, contractors, and the client Represent the project in a professional and approachable manner as the on-site RLO Support resident feedback and engagement initiatives Administration & Reporting Log all resident interactions and issues Provide regular updates on resident engagement and satisfaction Track issues to ensure timely resolution Requirements Previous experience as a Resident Liaison Officer / RLO , or in a housing, customer service, or community-facing role Strong communication and people skills Confident handling sensitive and challenging situations Good organisational and IT skills Full UK Driving Licence (company vehicle provided) What s on Offer £32,000 £35,000 salary Long-term social housing roofing programme in Swindon Supportive and established project delivery team Training, development, and progression opportunities How to Apply For more information or to apply for this RLO position, please send your up-to-date CV to: (url removed) (phone number removed)
09/04/2026
Full time
Resident Liaison Officer (RLO) Social Housing Roofing Programme Location: Swindon Salary: £32,000 £35,000 plus package Contract Type: Full-Time, Permanent About the Company Our client is a well-established contractor specialising in social housing maintenance and external improvement works . They are delivering a large-scale roofing replacement programme across occupied properties in Swindon and are now recruiting an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the works. Role Overview RLO This is a key RLO role acting as the link between residents, site management, operatives, and the client. As the Resident Liaison Officer , you will ensure residents are fully informed, supported, and engaged before, during, and after roofing works are completed. The RLO will play a vital part in maintaining positive relationships and helping deliver the programme smoothly in a live, occupied environment. Key Responsibilities Resident Communication & Support (RLO Duties) Act as the main point of contact for residents during roofing works Explain programmes, timelines, scaffolding requirements, and potential disruption Carry out home visits, drop-in surgeries, and resident meetings Provide additional support to vulnerable residents Manage and resolve resident queries and complaints effectively Project Coordination Work closely with Site Managers and operatives to coordinate access and appointments Maintain clear and accurate communication records Carry out property and site visits to monitor progress and resident satisfaction Community Engagement Build strong relationships between residents, contractors, and the client Represent the project in a professional and approachable manner as the on-site RLO Support resident feedback and engagement initiatives Administration & Reporting Log all resident interactions and issues Provide regular updates on resident engagement and satisfaction Track issues to ensure timely resolution Requirements Previous experience as a Resident Liaison Officer / RLO , or in a housing, customer service, or community-facing role Strong communication and people skills Confident handling sensitive and challenging situations Good organisational and IT skills Full UK Driving Licence (company vehicle provided) What s on Offer £32,000 £35,000 salary Long-term social housing roofing programme in Swindon Supportive and established project delivery team Training, development, and progression opportunities How to Apply For more information or to apply for this RLO position, please send your up-to-date CV to: (url removed) (phone number removed)
Resident Liaison Officer Resident Liaison Officer required on a short term fixed contract within the Leeds area Job Description Leading resident communications across various housing projects in Leeds as a Resident Liaison Officer. Coordinating appointments between residents and site teams to ensure the smooth delivery of essential services. Resolving resident queries promptly and professionally to maintain high satisfaction levels in the Leeds area. Managing documentation and reports related to engagement for this specialist housing role. Ensuring health and safety compliance is met at all times while visiting resident properties. Skills / Qualifications Experienced professional with a proven track record in resident engagement or social housing. Excellent communication skills are essential for this Resident Liaison Officer position. Full UK Driving License is required to travel between different sites across Leeds and surrounding areas Strong IT proficiency including experience with management systems and Microsoft Office. Empathetic approach to dealing with diverse resident needs within the local community. This Resident Liaison Officer role in Leeds offers a competitive hourly rate plus a car allowance and excellent career progression. To apply for this RLO opportunity, please submit your CV today for immediate consideration
09/04/2026
Contract
Resident Liaison Officer Resident Liaison Officer required on a short term fixed contract within the Leeds area Job Description Leading resident communications across various housing projects in Leeds as a Resident Liaison Officer. Coordinating appointments between residents and site teams to ensure the smooth delivery of essential services. Resolving resident queries promptly and professionally to maintain high satisfaction levels in the Leeds area. Managing documentation and reports related to engagement for this specialist housing role. Ensuring health and safety compliance is met at all times while visiting resident properties. Skills / Qualifications Experienced professional with a proven track record in resident engagement or social housing. Excellent communication skills are essential for this Resident Liaison Officer position. Full UK Driving License is required to travel between different sites across Leeds and surrounding areas Strong IT proficiency including experience with management systems and Microsoft Office. Empathetic approach to dealing with diverse resident needs within the local community. This Resident Liaison Officer role in Leeds offers a competitive hourly rate plus a car allowance and excellent career progression. To apply for this RLO opportunity, please submit your CV today for immediate consideration
Resident Liaison Officer - Derby- Internal Planned Maintenance Salary: Up to £34k including package Location: Derby Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal planned maintenance team in the Derby area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
08/04/2026
Full time
Resident Liaison Officer - Derby- Internal Planned Maintenance Salary: Up to £34k including package Location: Derby Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal planned maintenance team in the Derby area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
Resident Liaison Officer (RLO) Location: London Industry: Building and Construction Contract Type: Permanent Full-Time Salary: 30,000 - 40,000 (depending on experience) Our client is a growing fa ades contractor delivering external envelope and remediation works across London. They are looking to appoint a Resident Liaison Officer (RLO) to support ongoing projects, acting as the key link between site teams and residents. This is a vital role ensuring smooth communication, minimal disruption, and a positive experience for residents throughout project delivery. The Role The Resident Liaison Officer will be responsible for managing all resident communication across live projects, ensuring works are clearly communicated and any concerns are handled professionally and efficiently. You will work closely with site teams and project managers to support the successful delivery of fa ade and external works. Key Responsibilities Acting as the main point of contact for residents throughout project delivery Communicating project timelines, works schedules, and potential disruptions Managing resident queries, complaints and feedback in a professional manner Arranging and attending resident meetings, drop-in sessions and consultations Supporting site teams to ensure minimal disruption to occupied properties Keeping accurate records of resident interactions and communications Assisting with access arrangements for works Promoting a positive image of the company within the community Requirements Previous experience as a Resident Liaison Officer or in a customer-facing role within construction or housing Strong communication and interpersonal skills Ability to manage difficult situations with professionalism and empathy Organised with strong administrative skills Ability to work closely with site teams and manage multiple stakeholders Full UK driving licence advantageous The Opportunity This is an excellent opportunity to join a growing fa ade contractor working on live, resident-occupied projects across London, with the chance to develop within a supportive and expanding team.
08/04/2026
Full time
Resident Liaison Officer (RLO) Location: London Industry: Building and Construction Contract Type: Permanent Full-Time Salary: 30,000 - 40,000 (depending on experience) Our client is a growing fa ades contractor delivering external envelope and remediation works across London. They are looking to appoint a Resident Liaison Officer (RLO) to support ongoing projects, acting as the key link between site teams and residents. This is a vital role ensuring smooth communication, minimal disruption, and a positive experience for residents throughout project delivery. The Role The Resident Liaison Officer will be responsible for managing all resident communication across live projects, ensuring works are clearly communicated and any concerns are handled professionally and efficiently. You will work closely with site teams and project managers to support the successful delivery of fa ade and external works. Key Responsibilities Acting as the main point of contact for residents throughout project delivery Communicating project timelines, works schedules, and potential disruptions Managing resident queries, complaints and feedback in a professional manner Arranging and attending resident meetings, drop-in sessions and consultations Supporting site teams to ensure minimal disruption to occupied properties Keeping accurate records of resident interactions and communications Assisting with access arrangements for works Promoting a positive image of the company within the community Requirements Previous experience as a Resident Liaison Officer or in a customer-facing role within construction or housing Strong communication and interpersonal skills Ability to manage difficult situations with professionalism and empathy Organised with strong administrative skills Ability to work closely with site teams and manage multiple stakeholders Full UK driving licence advantageous The Opportunity This is an excellent opportunity to join a growing fa ade contractor working on live, resident-occupied projects across London, with the chance to develop within a supportive and expanding team.
Site Manager - Roofing Contract Lewes & Eastbourne Area £50,000 - £60,000 (depending on experience) + Company Van We're working exclusively with one of the UK's fastest growing social housing contractors, known for delivering high quality external refurbishment projects across the residential and education sectors. Due to continued growth and the award of a flagship project worth over £10m, they are now looking to appoint an experienced Site Manager to oversee the day to day delivery of roofing refurbishment works across this major scheme in the Lewes and Eastbourne area. This is a key role on the project, responsible for managing site operations, coordinating labour and ensuring works are delivered safely, on programme and to a high standard. Key Responsibilities for the Site Manager: - Oversee the day to day running of roofing refurbishment works across occupied residential properties - Manage subcontractors and labour on site, including roofing gangs and associated trades - Ensure works are delivered in line with programme, quality standards and health and safety requirements - Coordinate site activities including materials, deliveries and labour allocation - Conduct regular site inspections and ensure works are completed to specification - Work closely with the Contracts Manager and commercial team to ensure smooth project delivery - Liaise with the Resident Liaison Officer to ensure residents are kept informed and disruption is minimised - Maintain site records including progress reports, site diaries and health and safety documentation - Lead site meetings and ensure strong communication across the project team Requirements for the Site Manager: - Proven experience working as a Site Manager on external refurbishment or roofing projects - Experience working within the social housing sector is highly desirable - Strong understanding of roofing works, ideally flat roofing systems - SMSTS, First Aid and CSCS card required - Strong leadership and organisational skills - Full UK driving licence This is a great opportunity to join a forward-thinking contractor that is expanding rapidly, with a strong pipeline of work and a supportive leadership team. To apply or find out more, contact Sam Taylor on (phone number removed) or reply to this advert to arrange a confidential chat.
08/04/2026
Full time
Site Manager - Roofing Contract Lewes & Eastbourne Area £50,000 - £60,000 (depending on experience) + Company Van We're working exclusively with one of the UK's fastest growing social housing contractors, known for delivering high quality external refurbishment projects across the residential and education sectors. Due to continued growth and the award of a flagship project worth over £10m, they are now looking to appoint an experienced Site Manager to oversee the day to day delivery of roofing refurbishment works across this major scheme in the Lewes and Eastbourne area. This is a key role on the project, responsible for managing site operations, coordinating labour and ensuring works are delivered safely, on programme and to a high standard. Key Responsibilities for the Site Manager: - Oversee the day to day running of roofing refurbishment works across occupied residential properties - Manage subcontractors and labour on site, including roofing gangs and associated trades - Ensure works are delivered in line with programme, quality standards and health and safety requirements - Coordinate site activities including materials, deliveries and labour allocation - Conduct regular site inspections and ensure works are completed to specification - Work closely with the Contracts Manager and commercial team to ensure smooth project delivery - Liaise with the Resident Liaison Officer to ensure residents are kept informed and disruption is minimised - Maintain site records including progress reports, site diaries and health and safety documentation - Lead site meetings and ensure strong communication across the project team Requirements for the Site Manager: - Proven experience working as a Site Manager on external refurbishment or roofing projects - Experience working within the social housing sector is highly desirable - Strong understanding of roofing works, ideally flat roofing systems - SMSTS, First Aid and CSCS card required - Strong leadership and organisational skills - Full UK driving licence This is a great opportunity to join a forward-thinking contractor that is expanding rapidly, with a strong pipeline of work and a supportive leadership team. To apply or find out more, contact Sam Taylor on (phone number removed) or reply to this advert to arrange a confidential chat.
Resident Liaison Officer - Properties around London- Internal Planned Maintenance Salary: £32K + package Location: Properties Around London (M25) Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal planned maintenance team in the properties around London (M25). This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
08/04/2026
Full time
Resident Liaison Officer - Properties around London- Internal Planned Maintenance Salary: £32K + package Location: Properties Around London (M25) Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal planned maintenance team in the properties around London (M25). This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Site Manager Location: Bristol Start Date : ASAP Duration: Ongoing Rate: 250 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Bristol My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Bristol, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.
08/04/2026
Seasonal
Site Manager Location: Bristol Start Date : ASAP Duration: Ongoing Rate: 250 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Bristol My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Bristol, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
08/04/2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
08/04/2026
Contract
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
08/04/2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Vanbrugh Group are currently assisting one of our main contractor clients to recruit a Resident Liaison Officer (RLO) into their business. The company are a leading and highly respected local authority refurbishment contractor operating in the Kent region. Following continued expansion through repeat business they have been successful in securing long term, guaranteed work in the Canterbury and surrounding areas. The works form part of the SHDF (Social Housing Decarbonisation Fund) and primarily involve energy efficiency measures such as improving insulation, installing heat pumps, and solar panels in order to improve energy efficiency and reduce carbon emissions in social housing properties. Working as a Resident Liaison Officer (RLO) for the company you will be the point of contact for residents whilst work is being undertaken to their homes. Communication is of paramount importance in this role, ensuring clear and efficient liaison between residents and the site construction teams. To succeed in the role you will need to be highly motivated, organised and have a positive mindset. A background in customer service and resident liaison/ satisfaction would be a distinct advantage. This is an extremely rewarding and challenging role and an opportunity to be working as part of a successful site team who support and guide each other whilst delivering projects in an efficient manner. Key Skills: Must have working experience of a customer services environment, ideally with a housing association, construction or maintenance organisation. Must have good experience of working autonomously in a busy environment and delivering to strict deadlines Good organisational, scheduling and planning skills Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic. Good communication skills; must be able to communicate very confidently both verbally and in writing Ability to work on your own initiative, and as part of a team If you are interested in joining a business with excellent staff retention and an unrivalled track record in developing careers then please feel free to get in touch.
08/04/2026
Full time
Vanbrugh Group are currently assisting one of our main contractor clients to recruit a Resident Liaison Officer (RLO) into their business. The company are a leading and highly respected local authority refurbishment contractor operating in the Kent region. Following continued expansion through repeat business they have been successful in securing long term, guaranteed work in the Canterbury and surrounding areas. The works form part of the SHDF (Social Housing Decarbonisation Fund) and primarily involve energy efficiency measures such as improving insulation, installing heat pumps, and solar panels in order to improve energy efficiency and reduce carbon emissions in social housing properties. Working as a Resident Liaison Officer (RLO) for the company you will be the point of contact for residents whilst work is being undertaken to their homes. Communication is of paramount importance in this role, ensuring clear and efficient liaison between residents and the site construction teams. To succeed in the role you will need to be highly motivated, organised and have a positive mindset. A background in customer service and resident liaison/ satisfaction would be a distinct advantage. This is an extremely rewarding and challenging role and an opportunity to be working as part of a successful site team who support and guide each other whilst delivering projects in an efficient manner. Key Skills: Must have working experience of a customer services environment, ideally with a housing association, construction or maintenance organisation. Must have good experience of working autonomously in a busy environment and delivering to strict deadlines Good organisational, scheduling and planning skills Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic. Good communication skills; must be able to communicate very confidently both verbally and in writing Ability to work on your own initiative, and as part of a team If you are interested in joining a business with excellent staff retention and an unrivalled track record in developing careers then please feel free to get in touch.
