Quality Manager

Location: South West England

Department: Water

Are you an experienced Quality Manager looking for a pivotal role where you can shape the standards of a growing business? We are seeking a dedicated professional to join our team, focusing on the development and implementation of a robust Quality Management System (QMS) across our operations in Wales, South West England, and beyond.

Reporting directly to the SHEQ Director, you will be the driving force behind our commitment to operational excellence and customer value.

• System Development: Review existing systems and benchmark against industry standards to develop and implement an up-to-date QMS.
• Audit Leadership: Lead and undertake internal quality audits, while supporting external audits through preparation and closeout.
• Compliance & Standards: Ensure strict compliance with ISO 9001 and sustainability regulations.
• Performance Monitoring: Gather data to produce statistical reports, measuring company performance to identify and implement improvement plans.
• Problem Solving: Manage non-conformities (NCRs) by conducting root cause analysis and following action plans through to resolution.
• Stakeholder Engagement: Collaborate with procurement to communicate standards to the supply chain and provide training/tools to staff to ensure quality standards are met.
• Document Control: Establish and maintain rigorous document control procedures.

• Experience: A minimum of 5 years' experience in Quality Management.
• Technical Expertise: Specific experience in QMS development and communication.
• Qualifications: ISO9001:2015 Internal Auditor Qualification is highly preferred.
• Industry Knowledge: Experience within the water or infrastructure sectors is advantageous.

You will be joining a forward-thinking organization dedicated to Climate Action and Operating Responsibly. We are committed to:

• Reducing our carbon footprint and diverting waste from landfills.
• Continuous employee development and improving our gender pay gap.
• Supporting local communities through STEM engagement and community projects.

If you are a continuous improvement specialist ready to lead initiatives that maintain a competitive edge, apply today!

For further information, please call Rhian Newman of Thorn Baker on (phone number removed) or email (url removed)