Facilities Helpdesk Coordinator

Do you have experience of working on a busy helpdesk within an estates department or for a service provider? Do you thrive on being busy, liaising with engineers and love effective teamwork?

We are looking for a facilities helpdesk coordinator to join a client side estates team where you will be the heart of the facilities operations.

Your facilities helpdesk role will include allocating and managing jobs for engineers, issuing purchase orders, helping to organise training and events and helping the estates team to deliver high-quality services efficiently and on budget.

If you like to be busy, and work as a team, then this is the role for you! Your helpdesk position will involve:

• Acting as the first point of contact for maintenance, security, cleaning, and other services.
• Supporting the operation of helpdesk and job management systems (Invida).
• Providing administrative assistance for scheduling and resource prioritisation.
• Raising purchase orders, liaising with suppliers and maintaining accurate procurement and financial records.
• Assisting with contractor compliance and health and safety requirements.

You will be based primarily on campus, in Holborn and you will love the welcoming and friendly team.

To be successful in this estates helpdesk position we are looking for:

• Previous facilities helpdesk experience (this is essential)
• Experience of scheduling and liaising with engineers, both on the phone and face to face
• Experience of using a CAFM system, Invida would be highly advantageous
• Experience of raising PO numbers
• Good excel skills
• A friendly and assertive nature; effective communication skills are essential!

You will enjoy a fabulous wealth of benefits including:

• 31 days holiday + bank holidays
• Enhanced Pension
• Opportunities for further development and training

If you have facilities helpdesk experience, strong CAFM system knowledge and want to join a super team, please apply now!