7 jobs found

A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract

We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026

Housing Resolutions Officer Rate of pay: 21.41 PAYE or 28.19 umbrella Location: HA9 Job Type: Full-time temporary role Contract End Date: 31/10/2026 with possible extension We are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups. Day-to-day of the role: Visit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities. Collaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and social services. Provide guidance on employment opportunities and benefit entitlement in light of welfare reforms. Enforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour. Investigate domestic violence cases and manage safety risks for affected households. Promote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions. Conduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies. Respond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards. Required Skills & Qualifications: Proven experience in housing or a related field, particularly in advising and supporting vulnerable groups. Strong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Excellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships. Ability to work under pressure, prioritize tasks, and meet deadlines. Proficient in IT, including Microsoft Office and housing management systems. Must be able to travel extensively within and potentially outside the borough for property visits. To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role.

Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Large Sites Housing Officer Location: London and South East Salary : 28,000- 32,000 with an additional 3,500 location allowance for employees residing within a London postcode Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Large Sites Housing Officer to cover the London and South East area. The Large Sites Housing Officer plays a key role in ensuring that all properties within the large sites portfolio meet contractual standards and comply with statutory regulations. Also responsible for safeguarding Service Users and ensuring that accommodation is safe, habitable, and fit for purpose in accordance with contractual obligations. Duties and Responsibilities: Monitor service quality and ensure safeguarding concerns and complaints are followed up appropriately. Support subcontractor staff and promote effective collaboration with internal teams, including Safeguarding and Service Centre. Conduct regular property audits and inspections, ensuring compliance with health, safety, and contractual standards. Ensure timely and accurate welfare checks are completed for all Service Users, with priority given to vulnerable individuals. Review documentation, compliance reports, and service standards across subcontractors and internal teams. Maintain up-to-date property certifications and manage resolution of defects and non-conformances. Liaise with UKVI and other statutory bodies during inspections and respond to their queries when required. Support onsite staff in delivering key services to Service Users, including registration with GPs and schools. Ensure induction and ongoing training of subcontractor staff is completed and recorded. Collaborate with local stakeholders and support agencies, maintaining effective relationships to support contract delivery. Required Skills: Thorough understanding of safeguarding principles and procedures Familiar with contractual obligations, housing standards, and health & safety regulations Proven experience in conducting property inspections, audits, and ensuring service quality Effective communicator with strong interpersonal skills Skilled in problem-solving and confident in making sound decisions Highly organised with excellent time management Strong administrative skills, including accurate report writing and record-keeping Proficient in using IT systems and software applications Compassionate and empathetic approach to supporting vulnerable individuals Full, valid UK driving licence required Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Complaints Officer Location: St Helens Salary: 33,232 per annum Start: ASAP Job Type: Temporary - 3 months We are recruiting on behalf of one of our Social Housing clients for a Complaints Officer in the North-West. Purpose of this post: They will manage Stage 1 and Stage 2 complaints, ensuring they are handled with empathy, objectivity, and within policy guidelines. This role involves resolving complaints across all service areas, responding to MP inquiries, and seeking improvements in customer experience. You will be the main point of contact for customers, managing cases from investigation to resolution. Key Responsibilities: Liaise with customers to understand and resolve complaints. Investigate complaints, review relevant documents, and liaise with internal teams. Ensure customer vulnerabilities are considered during the process. Provide high-quality, timely responses and apply dispute resolution principles. Record and monitor complaints, ensuring resolutions are implemented. Guide Customer Service Advisors in logging complaints correctly. Share learning from complaints to drive improvements across the organization. Meet customers in person when required and ensure health and safety standards are followed. Apply fairness and equality in all service delivery and report safeguarding concerns. Skills Needed: Strong interpersonal, investigation, and problem-solving skills. Resilient, motivated, and committed to delivering high-quality service. Social Housing experinence. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Knowledge of the Housing Ombudsman's Complaints Handling Code and Government's Social Housing White Paper If you are interested, please get in touch today with our specialist Please call Danielle from Building Careers on (phone number removed) / (phone number removed) This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our colleagues. Building Careers UK are specialists in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy, and Disclaimers which can be found on our website. INDC