8 jobs found

Area Tenancy Manager - Immediate Start! Hybrid Temp (Ongoing) PAYE £22.41/hr Ltd/Umbrella £29.51/hr 2-3 days per week in office Basic DBS required Are you passionate about supporting communities, improving neighbourhoods, and making a real difference in social housing? We're looking for a proactive, confident Area Tenancy Manager (ATM) to join our Housing team and deliver high-quality tenancy and estate management across a defined patch. What You'll Be Doing Tenancy Management Overseeing the full tenancy lifecycle-from sign-ups to end-of-tenancy Ensuring residents understand and comply with tenancy conditions Investigating tenancy breaches and taking proportionate enforcement action Income & Arrears Management Maximising rental income through effective rent collection Managing arrears with early intervention and tailored support Preventing escalation to legal action wherever possible Anti-Social Behaviour (ASB) Responding to ASB reports and conducting investigations Working with partners like Police & Community Safety teams Taking balanced action including mediation, warnings, and legal steps Estate & Community Management Monitoring estate conditions and raising issues such as safety, repairs, or environmental concerns Liaising with contractors and Estate Services to maintain excellent standards Building positive relationships with residents and community groups Safeguarding & Supporting Vulnerable Residents Identifying vulnerable tenants and making appropriate referrals Using a person-centred approach while balancing enforcement duties Applying strong lone-working awareness and safety protocols Void & Lettings Management Overseeing void turnaround to reduce re-let times Minimising rental loss by ensuring efficient property processes Legal & Compliance Preparing documentation for legal proceedings when required Ensuring work aligns with legislation, policy, and regulatory frameworks Your Impact As an Area Tenancy Manager, you'll play a vital role in: Sustaining successful tenancies Maintaining safe, thriving estates Reducing ASB and protecting communities Maximising income to support essential services Safeguarding vulnerable residents Protecting the Council's housing assets and reputation You will be the key link between tenants and the Council-balancing support, fairness, and enforcement to create stable, safe, well-managed neighbourhoods. What We're Looking For Experience in social housing / tenancy management Confident lone-working & managing vulnerable residents Strong communication, investigation, and problem-solving skills Ability to manage challenging situations with professionalism Knowledge of housing law (desirable but not essential) Additional Details Start Date: ASAP DBS: Basic check required Contract: Ongoing temp Pay: £22.41/hr PAYE £29.51/hr via Ltd/Umbrella Location: Hybrid with 2-3 days in the office Ready to make a difference? Apply now and help shape stronger, safer communities!

Temporary Accommodation Officer My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment.The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Temporary Accommodation Officer My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers whilst encouraging a supportive work environment. The Temporary Accommodation Officer will successfully place homeless clients into Temporary Accommodation properties and manage accounts throughout placement. The Officer will be supported into a comfortable workload and supported by the manager throughout. Placing and directly managing Homeless households in Temporary Accommodation (TA) Managing rent accounts for all the temporary accommodation properties within your patch Minimising low to high level arrears Local Authority experience Experience in void management, lettings, tenancy management, rent arrears, repairs, landlord liaison and related areas. You will also deal with maintaining Health and Safety Standards and making sure repairs are being carried out and reporting. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting an experienced Complaints Officer (Housing) to join a busy local authority housing service, focusing specifically on Stage 2 complaints. This is a key role responsible for handling complex escalated complaints, ensuring robust investigations and delivering high-quality responses in line with the Housing Ombudsman Complaint Handling Code. This role requires someone confident working across multiple housing services, challenging responses, and driving service improvement through effective complaint resolution. Remote working will offered to the right candidate. The Role Lead on Stage 2 complaints across housing services, carrying out thorough and independent investigations Review Stage 1 complaint responses, identifying gaps, inconsistencies and areas for escalation Draft clear, detailed and high-quality Stage 2 responses in line with the Housing Ombudsman Complaint Handling Code Liaise with internal service areas to gather evidence, challenge responses and ensure accountability Manage complex complaints across housing management, repairs, ASB and tenancy services Identify trends, recurring issues and service failures, making recommendations for improvement Support responses to Housing Ombudsman enquiries and determinations Maintain accurate records and ensure compliance with internal processes and statutory requirements Work with managers to embed learning from complaints into service delivery Contribute to reporting, audits and performance monitoring of complaints handling Key Requirements Experience handling Stage 2 complaints within a housing or local authority setting Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Good understanding of housing services including tenancy, repairs, ASB or housing management Excellent written and verbal communication skills Ability to manage a high-volume caseload and work to tight deadlines Strong organisational skills and attention to detail Experience using housing systems or CRM platforms What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Complaints Officers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

My client is seeking an experienced Housing Officer. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.