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We are seeking a proactive and resident-focused Temporary Accommodation Officer to join a busy Housing team within a South London local authority. This is a key role responsible for ensuring that households placed in temporary accommodation receive a high-quality service and are living in safe, suitable conditions. Key Responsibilities Lead on responding to and resolving complaints related to temporary accommodation, ensuring timely and effective outcomes Manage and respond to enquiries from elected members, providing clear updates and professional communication Liaise with managing agents and internal departments to ensure all temporary accommodation meets required standards of suitability and compliance Work closely with property inspectors to identify issues and drive improvements in accommodation quality Deliver excellent customer service to residents, maintaining a supportive and empathetic approach at all times About You Experience working in housing, ideally within temporary accommodation or homelessness services Strong communication skills, with the ability to handle complaints and member enquiries confidently Ability to build effective working relationships with external partners and internal teams Good understanding of housing standards and suitability requirements (desirable) Organised, detail-oriented, and committed to delivering high-quality services How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.