Property Manager

Property Manager

Location: London (Holloway / Finchley) as required)

Department: Property Management

Reports to: Head of Property Management / Operations Manager

About the Role

As a Property Manager at Drivers & Norris, you will be responsible for the day-to-day management of residential properties on behalf of landlords and clients. You will ensure properties are well maintained, tenancies are managed compliantly, and clients receive an exceptional and proactive service that reflects the company's reputation for high standards. Drivers & Norris

Key Responsibilities

Client & Landlord Relationship Management

• Act as the main point of contact for landlords and tenants.
• Provide regular updates and professional advice to clients.
• Build strong, long-term relationships, ensuring client satisfaction and retention.
• Liaise with landlords regarding property performance and maintenance requirements. Drivers & Norris

Tenancy & Portfolio Management

• Manage all aspects of tenancies including rent collection, invoicing, arrears chasing, and renewals.
• Ensure tenancy compliance with relevant legislation (e.g., AST requirements, Right to Rent checks, safety certificates and regulations).
• Regularly inspect properties to monitor condition, compliance, and tenant responsibilities. Drivers & Norris

Maintenance & Repairs

• Monitor and respond to maintenance requests and issues promptly.
• Coordinate repairs and maintenance work with trusted contractors or internal teams.
• Undertake or organise regular property visits; assess and prioritise issues and costs. Drivers & Norris

Financial & Administrative Duties

• Process invoices
• Maintain contract documentation, tenancy files, statutory compliance certificates, and key records.

Communication & Compliance

• Provide tenants and landlords with clear communication on obligations, timelines, and changes.
• Maintain up-to-date knowledge of relevant UK property legislation and industry best practices.
• Ensure compliance with company procedures, ARLA and Property Ombudsman standards. Drivers & Norris

Skills & Experience Required

Proven experience in residential property management or similar role in an estate/property agency

Strong organisational and time-management skills - able to manage multiple properties effectively

Excellent communication and relationship-building skills

Commercial understanding of rent accounts, budgeting, and invoicing

Knowledge of relevant legislation (landlord health & safety compliance, AST rules, deposit protection, etc.)

Ability to prioritise workload and problem solve independently

Proficiency with property management software and Microsoft Office

Desirable Qualifications

ARLA Propertymark qualification (or equivalent industry certification)

Full UK driving licence

What Drivers & Norris Offers

A supportive team environment with opportunities for professional development

Exposure to a wide range of property portfolios including residential and mixed management

Competitive salary

Potential performance incentives and growth pathways within the firm