Block Manager

Job Title: Block Manager (Property Management)

Company: Drivers & Norris

Location: North London

Reporting to: Senior Management Team / Head of Block Management

Role Overview

Drivers & Norris is a well-established, award-winning property consultancy specialising in residential block management across North London and surrounding areas. We are seeking an experienced and proactive Block Manager to manage a portfolio of residential blocks, ensuring high standards of service delivery, compliance, and client satisfaction.

The successful candidate will act as the primary point of contact for leaseholders, freeholders, residents' associations, and contractors, taking full responsibility for the day-to-day management of their portfolio.

Key Responsibilities

Property & Portfolio Management

• Manage a portfolio of residential blocks in accordance with lease terms and statutory requirements
• Conduct regular site inspections and ensure properties are maintained to a high standard
• Identify and manage maintenance issues, repairs, and improvement works
• Prepare specifications, obtain competitive tenders, and oversee contractors on site
• Ensure health & safety compliance, including fire risk assessments and statutory inspections

Client & Stakeholder Liaison

• Act as the main point of contact for leaseholders, freeholders, and residents' management companies
• Attend AGMs, EGMs, and board meetings as required, preparing agendas and minutes
• Handle queries, complaints, and disputes professionally and efficiently
• Build strong long-term relationships with clients and residents

Financial Management

• Prepare and manage annual service charge budgets
• Monitor service charge expenditure and ensure costs are controlled
• Approve invoices and liaise with accounts teams regarding payments and reconciliations
• Assist with year-end accounts and respond to service charge queries

Compliance & Administration

• Ensure all properties comply with relevant legislation and regulations
• Maintain accurate property records and documentation
• Ensure insurance policies are in place and claims are managed where necessary
• Work closely with internal teams to ensure smooth portfolio management

Skills & Experience Required

Essential

• Previous experience in residential block management
• Strong knowledge of leasehold management and service charge processes
• Excellent organisational and time-management skills
• Confident communicator, both written and verbal
• Ability to manage multiple priorities and deadlines
• Strong problem-solving and decision-making skills

Desirable

• IRPM qualification (or working towards)
• Experience managing North London residential blocks
• Knowledge of property management software

Personal Attributes

• Professional, proactive, and client-focused
• High attention to detail
• Calm and resilient under pressure
• Strong sense of ownership and accountability
• Team player with the ability to work independently

What We Offer

• Competitive salary, dependent on experience
• Supportive and experienced senior management team
• Opportunities for professional development and career progression
• Friendly, professional working environment
• Established portfolio with long-term clients