Resident Liaison Officer (RLO)

Job Title: Resident Liaison Officer (RLO)
Location: Hertfordshire, Central London, Essex & West London
Salary: 35,000 - 40,000 + Company Car + Benefits

About the Company
Our client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London.

The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents.

Key Responsibilities

• Act as the main point of contact for residents before, during and after works

• Build strong relationships with tenants and leaseholders

• Provide clear communication regarding planned works, timelines and any disruptions

• Arrange and attend resident meetings, drop-in sessions and home visits

• Support vulnerable residents and ensure individual needs are considered

• Handle complaints and resolve issues in a professional and timely manner

• Work closely with site managers and project teams to ensure smooth project delivery

• Maintain accurate records of resident communications and feedback

Requirements

• 2-3 years' experience as a Resident Liaison Officer within social housing, refurbishment or regeneration projects

• Strong communication and interpersonal skills

• Experience working on planned works or regeneration schemes

• Ability to build trust and manage challenging situations with residents

• Organised with strong administrative skills

• Full UK driving licence

What's on Offer

• Salary of 35,000 - 40,000 depending on experience

• Company car

• Opportunity to work with a leading regeneration contractor

• Long-term pipeline of secured work across London and the South East

• Supportive team environment with career progression opportunities